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Fake Alignments and Road Hazard
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAKEVILLE, MINNESOTA -- Took my wife's car in for a tire leak. "Can't fix it. Has to be replaced." Well, we have road hazard we brought from you with the tires. "Only good for a prorated discount.” That's BS because that's the tire warranty. What the heck is Road Hazard then??? They called me at work, I said get new tire and the list of what is wrong so we can review it. "They say we need 2 tires because you have to replace them in pairs." No crappy 15% discount on the 2nd tire though. The other two tires were at this time great shape per them, and we put the new ones on the back. I got the list, ordered the parts and replaced them adding new front struts too.

Made an appointment and took the truck back for an alignment since we paid for a year's worth of unlimited alignments. They required this when you buy tires on sale from them! I sat there waiting for it 90 minutes, no info or contact from the desk. Went up and asked about it. "OH it's done” No one bothered to tell us. Drove home, 2 months later the front tires are completely shot. Saw them back the car up from in front of the store into a spot directly behind it. NOT into the shop, didn't think anything of it. Why would I, until now, took it back in, they went back to the beginning of May work order and pointed at the part list and said we didn't want them to do the work and it is the cause of the problem now. Upper Control Arms on both sides, new struts both sides sides blah blah blah.

All those parts are new if they just looked they could tell. I mean they should be able to tell. I brought it back for an alignment after I DID the work was done. I don't know who the tech was that did the alignment or didn't do it at all. I don't think they did it, the tire wear is what you would expect if new struts are installed and no alignment is done. Inside tread is all worn out. Outside is fine. New strut is stiffer and it rides higher, this puts more pressure on the inside of the tire.

They are not competent, why? Guy tells me that a bolt on the part I replaced is too long and rubbing on the inside of the wheel when turning. I never replaced that part; it has been on the car since I bought it in 2009 and probably original equipment. It rubs because it's out of alignment, or they did the opposite adjustments they should have, making it worse. There is a leak, I haven't gotten to yet. It is a coolant leak under the radiator.

Full disclosure it was correctly identified in May as a lower radiator hose, I haven't done it because of the mess it will make in my garage and it is a minor leak. BUT now he's pointing and telling me it is a transmission line leak. Really? Transmission line? Never heard of such a thing. Is the transmission is in front of the engine??? NO WAY. He wrote tranny leak on the Aug invoice. I had him show me these things while it was on the lift. Liar or idiot take your pick.

If it is a transmission leak it cannot be in front of the engine. The transmission is behind it. Now they say we have to buy 2 more tires and...unfit for print… Me? I'm in my 50s and have been working on cars since I was 17. I know how things go together, getting older car parts off is harder than putting it back together. I know when the work I do needs an alignment. I know they are trying to take advantage of us. They owe us 2 mounted, balanced tires and an alignment.

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Not a good experience at the Fort Collins Big O Tire store.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FORT COLLINS, COLORADO -- Brought in my Lexus SUV in for new tires and alignment.
Waited over 2 hours for the work to get completed, longer than expected. When I started the truck, a loud alarm sound went off and several traction warning lights (VGS, VSC) came on. I went back into the shop and talked to the manager about the issue. Several Big O tire employee's tried to figure out the issue. The end result was the SUV was not drivable and needed to be towed to the dealer. The dealer found several problems: VGRS actuator assembly failed and the Spiral cable assembly was broken (in neutral, steering wheel would spin around making the SUV un-drivable).
Total cost of repair $4990. This is not right, the SUV was in good running condition prior to bringing it to Big O tire, while in their possession something happened to cause the SUV to be un-drivable.
I tried several times (over 4 weeks) to resolve this issue and come to a settlement with Big O tires, but have not gotten a response. Only after writing a review did Big O Tires owners contact me. After two meetings where they spent much time trying to convince me that they did not cause any damage we walked away VERY unhappy. These owners do not care about customer satisfaction.
Have a vehicle that needs tires and alignment -- Take it somewhere else.

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Very Dissappointed
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN TAN VALLEY, ARIZONA -- I had an appointment to bring my vehicle in for service a week ago. I sat for two hours and no one came in to tell me the progress. I checked and my vehicle was still parked in the parking lot. They were not sure when they could get to it so I set another appointment for the next week... Update... I arrived at my appointed time and they were backed up from the day before and not sure when they could get to my vehicle again. I understand it is a busy time of the year but what is the point of making an appointment if they are not going to honor it... I will not be returning.

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Would Not Accommodate Warranty Request
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KNOXVILLE, TENNESSEE -- We purchased four new tires from Big O Tires in February 2018 and paid extra for the 3 year warranty. In November 2019, while in the middle of moving to a new city, I got a flat tire while driving on the interstate on a Monday night. When I went to Big O the next day (Tuesday), they said they didn't have our tire in stock, would “put it on their next order,” and should have it by Thursday. We asked if they could substitute a comparable tire, but manager Mark would not approve the request and said we would have to pay for the new tire unless it was the exact tire we purchased before.

We called on Thursday, no tire. We called Friday, no tire. We called Saturday and again asked them to honor the warranty and just get us a new tire, as we had been driving around on a spare tire all week. They refused. My husband is currently at the store still trying to get ANY tire put on our vehicle so we can get back to packing and move this week. The manager had an opportunity to do the right thing, keep our business, and earn more business by word of mouth recommendations, but he chose not to and has lost a customer.

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Horrible Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GRAND JUNCTION, CO -- Had to have a damaged tire replaced by Big O tires in Grand Junction, CO for a set of tires that had been purchased only six months before. The tires are size 225 and all the paperwork and receipt show that they were replacing the tire with another 225, but the they replaced it with a size 235.

Now six months later all 4 tires are ruined and need to be replaced. The store in Grand Junction initially refused to accept any responsibility, but eventually has admitted their responsibility for this. However, their proposed solution to fixing the problem is to replace only the tire they got wrong the first time and not the other three tires that have been ruined due to their error.

Somehow they think this will make it right. We have also contacted corporate thinking they might want to and be able to help remedy this issue, but their response was to say that because Big O tire stores are all franchisef it is the franchisee's responsibility to deal with the issue.

I'm not sure where the franchisee or corporate learned about customer service, but this is not how you resolve an issue like this.

I would not recommend Big O tires to anybody and I definitely recommend staying away from Big O Tires in Grand Junction, CO.

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Discrimination Purchasing New Tires
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SUMMERLIN, NEVADA -- ATTN FEMALES - DO NOT TAKE YOUR CAR TO BIG O TIRES. I took my car in and inquired about possibly getting 4 new tires. Two guys came out and looked at my tires and I made an appointment and put a $400 deposit down. So when I took my car in a couple days later, they could not get the tires off of my car and said I needed a key. And since I didn't have a key they wanted me to take it to a dealership to buy a key. No one ever mentioned that I needed a key to unlock the tires on my car. I'm a female - I have never taken a car in for tires before. My dad or my husband always handled it.

How in the world would I have known that you needed a lock to remove the tires? Plus, I am certainly not that stupid to have put down a $400 deposit had I known they could not get the tires off of my car. So, they refused to give me back my deposit. Then, to make matters worse, I called and spoke with their general manager, Mike, and he insulted me! When I told him I did not know I had to have a key to unlock my tires... he rudely interrupted me and said, "Everyone knows you have to have a key". OMG... what a total insult to a female!! Not everyone knows this. He discriminated me as a female!!! I will never use Big O Tires again!! DO NOT TAKE YOUR CAR THERE!!!

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Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BOUNTIFUL, UTAH -- I received a quote for tires and install of some springs on my truck. I asked that my old tires be put in the back of my truck. I wanted to sell them. After getting back to work I received a call saying that I needed new shocks. My truck only had 22000 miles on it. Bad customer service. When I came to pay the representative took a call and gave a quote for tires while I waited to be checked out. No tires in the back of my truck. When I asked about them it was if they were too busy to help me. I left without my old tires. No wonder Internet sales are all the rave. I won't be back to Big O that's for sure.

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Negligent Brake Service
By -

CALIFORNIA -- I am submitting this form concerning the negligent brake work that was performed on my Honda Accord by Big O Tires. I am very upset by the negligence of their work. I brought my Honda to Big O Tires in Oroville on 11/10/03 for new brakes. Since that time I have only driven 24,000 miles. I was informed that a total brake job was done, which was not the case whatsoever. This week my brakes started making a terrible noise so I took it to Big O Tires here in Oroville. I was told that apparently someone had done some brake work on my car and they couldn'€™t get the rotors off so they were ground off and then pressed back on.

On top of this only one rotor was replaced - no new brake pads were put on. I was told that you never just replace one rotor you replace both of them. I know nothing about the repair of cars. I was told by Big O Tires that a total brake job was done and I took them at their word. I informed the man at Big O Tires that the work was done by Big O Tires and he verified it on the computer. I also told the man when I take my car to a service center to be serviced I trust that they know what they are doing. Apparently they did not know what they were doing.

Consequently the inferior work performed by Big O Tires has resulted in both my right front axle and my left front axle being ruined. You don'€™t grind the rotors off when you can'€™t get them off. If they couldn'€™t do the job they should have let me know. When I take my car to an Auto Service Establishment I should be able to trust that they know what they are doing. This is not the case with Big O Tires. Your work is very inferior. Now what has been a very good car has just been ruined. When I picked my auto up they didn't even bother to tell me that they couldn'€™t do the job I was paying for.

On top of all of this I purchased 60,000 mile tires from Big O just 30,000 miles ago and they also inform me I should replace all 4 tires. I believe that the wearing out of my tires so soon is because that what they did ruined my axles. My tires have been properly maintained.

Big O Tires needs to stand behind the work they perform. Brakes do not go out after just 24,000 miles. Les Schwab guarantees their brake work for 25,000 miles parts and labor. The only satisfaction I receive at Big O Tires is for them to shrug their shoulders at me and the man told me he wasn'€™t there when the work was done. And to charge me $45.00 for a brake inspection to inspect the work that was not even properly done in the first place. I want the $45.00 refunded to me.

The only reason that my brakes went out and my axles were ruined after only 24,000 miles is the inferior work done by Big O Tires. It was still Big O Tires that did the work and they should stand behind the work. When they a turning out inferior work that should have no bearing on the warranty. Now I have to face paying out from $1200 - $1600 to get my Honda back in running condition. On top of this I am going to have to rent an auto while I am getting this resolved so that I can conduct my business. More money out of my pocket because of Big O's inferior work. I certainly do not conduct my business this way. I will never recommend Big O Tires to anyone.

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Broken Shift Cable
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

442 SOSCOL AVE, NAPA, CA, CALIFORNIA -- I went for oil and transmission fluid change and they broke my transmission shift cable then "fixed" it with what they called a "McGyver" zip tie. I had it fixed before for $600. They didn't offer a real repair. I used profanity on the phone and now the whole incident will eat at me for months. What do I do now? That's Big O Tires at 442 Soscol Ave, Napa, CA. no wonder they had so few customers when I was there. Rating=ZERO.

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Take their quotes in writing - their word doesn't mean match
By -

RICHMOND, CALIFORNIA -- I got a quote for the brake job from my KIA dealer to do it at the same time as 60K service, but the price was a bit higher than I hoped for. I called around for a few quotes, and ** at the Big O #** gave me a quote for under $300 assuming the rotors do not need replacement. The price was very attractive and I asked him if it included all four wheels. He confirmed that quote and unfortunately I did not asked him for written quote.

Imagine how surprised I was when the bill came to over $450 and when I confronted ** he said that misunderstood him and the quote he gave me was for front wheels only. When I complained he said that if I don't pay what what he charged, he'll impound the car. I should have known that I am not dealing with an honest man by the way he stiffed online company that recommended him - TireRack.com.

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Big O Tires Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 8 ratings and
13 reviews & complaints.
Contact Information:
Big O Tires
4280 Professional Center Dr, Suite 400
Palm Beach Gardens, FL 33410
1-866-834-2652 (ph)
www.bigotires.com
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