Preview Review

Next Review

Bob Evan's Restaurants Consumer Reviews - Page 2

Most Popular | Newest | More Options >
More filter options:
Eggs Not Cooked! Waited 20 Minutes Before We Were Recognized as Wanting to Order. Waited 45 Minutes for Food.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MISHAWAKA, INDIANA -- See above. Really worst meal I've had in a long time. Omelette was raw in the middle. Waiter never came to check on how the food was. The place was busy, but raw eggs? I did complain to the cashier and she asked me if I wanted the manager. I told her no as I didn't want to spend anymore time in that place. Never again!!

Replies
Extreme Displeasure With Meal, Service, and at the Cash Register.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PORT CHARLOTTE, FLORIDA -- This afternoon my husband and I ordered from the senior menu. Our waiter was, apparently, the manager, a male, even though the register tape said it was a woman. He was prompt and courteous enough at first but then things began to deteriorate. My husband had the Country Fried Steak. He did pass the driver's license eye test this year but had to ask me if I could see any meat between the layers of batter. He commented that if there was any meat, it certainly wasn't steak.

My meal, the Open roast Beef Sandwich, was lukewarm and the baked potato almost cold. The reason for this was that I witnessed my meal sitting under the heat lamp while my husband's meal, which was served warmed, was prepared. The gal in charge of fixing the sour cream and butter to put on the plates was busy flirting with the manager, our waiter. She took more than two minutes (I timed her) to fill two cups with sour cream.

She then alerted our waiter that our food was ready but he was too busy laughing, flirting, and otherwise having a good time to put our meals on the table. Three minutes later, the gal finally got another waitress to bring our food. We did complain and we were offered new meals but it was very late and we needed to leave. The manager, who delivered our check, had obviously heard about our complaint and was less than friendly.

When paying the bill, the cashier, same gal who prepared the sour cream, asked if everything was OK. Our answer was that the meals were average. Her response in a flippant manner was, "Well, you can't be perfect all of the time!" This was followed by a flippant laugh. Not only was the food very poor, the service was pathetic, and the attitude of the staff less than business friendly. This is just a very poor Bob Evans.

Replies
Bad Service, Bad Food: But ONLY in the Morning
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MONROEVILLE, PENNSYLVANIA -- On Friday August 31, 2012 I go to the Bob Evan's restaurant in Monroeville. My son and I were expecting the usual great service, hot food and a nice environment. We got just the opposite. It took 15 minutes before we got burnt coffee and lukewarm water. I know we should have left right then and there but previous to this experience we never had bad service. A half an hour later our food arrived. See pictures. Everything was overcooked, burnt or greasy. My son's iPhone made the food look better than it actually was during the time of service.

After getting the food, I called the waitress over who immediately got the manager. The manager admitted that the service and food was not good but they were aware of the problem and were going to work on it. He kept asking us if we wanted the food to go. I explained that we did not want the food. Again he responded that he would give the food to us for free. After explaining that we did not want the food for free numerous times, he asked, "Then what can I do to help you?" People behind us complained that they were missing part of their order. However, they openly discussed that it was probably because that the waitress couldn't handle servicing everyone.

Sometimes it pays to serve you customer edible food that is late as opposed to serving bad food late. It also helps to not think that everyone who complains wants a free meal. I do not complain about food that I do not want to eat. I do not want to eat bad food for free. I called and emailed the corporate office. They have yet to respond. To be fair, I will give them until next week to respond. Until then, we will no longer eat at Bob Evan's.

Replies
She Should've Graciously Accepted The Drink
By -

MISSOURI -- This is in regards to the customer who stormed out because she and another customer ordered food "to go" and one was offered a free beverage, this one was not. She complained to the manager about not getting a free-bie, then was offered a free-bie by the manager, refused it, like a child stomping feet on the ground and stormed out.

Unacceptable behavior on behalf of the customer.
Proper behavior by that of the manager.

Customers at any restaurant/bar often don't realize that servers, at some locations, are permitted to comp only ONE drink per work shift - to a favorite "regular" customer, or as an "I'm sorry - I screwed up your order, forgive me" or "wow, that other customer was so rude towards you, no excuse for that! We don't condone those types here, this drink is on me, please come back."

The customer in this case was childish & selfish - and more than likely just having a bad budgetary day. Seriously, I believe at one time or another we have all had a drink compted for us somewhere on the face of the planet earth. However, I've never heard -anywhere- of someone complaining that this person got a compted drink and I didn't..... talk about stealing somebody's thunder !! In this economy, people are doing things and displaying atrocious attitudes that I've never heard of.

In regards to another review...

I thought it was kind of cute when I read the elderly couples review about the tea water not being hot enough. Though, on a cold, snowy day I can understand how that could drive someone to write a review. It was more helpful for the restaurant than anything. It was actually a positive review with a helpful hint. Bob Evans should've been more service-oriented, though ...... not allowing the couple to leave as they did. After all, patrons are guests and the employees are hosts.

Thank you.

Replies
Advertisement
Manager Basically Accused Me of Stealing
By -

BOWIE, MARYLAND -- On August 17, 2009, my husband and I went to Bob Evans on Crain Highway in Bowie, Maryland for breakfast. I ordered French toast, hash browns and sausage. When my food arrived, the French toast was cold and I told this to the Waitress who left the check on the table and took the French toast away - I presumed to heat it up. I finished the hash browns and sausage and my husband finished all of his food and she still had not returned with my French toast. We were ready to leave so; I told my husband that when we pay the check, we can just ask them to take price of the French toast off.

When we got to the register and explained what happened, the clerk said he had to get the Manager. The Manager came over and said “are you sure you didn't get the French toast?” and I said yes. He then said, “If I ask ** (the waitress) will she say the same thing?” I then told him to call her over here and ask her. He then took the price of the French toast off of my bill. After leaving the restaurant, the more I thought about how this Manager (named **) had accused me of trying to get away with the cost of the French toast which was $5.00, I became really angry.

Needless to say, I will never patronize this establishment again. Even if he thought was trying to steal, he should have never accused me before at least bringing ** over to ask her what happened – but he didn't. ** really needs some customer service training. I am sure Bob Evans corporate offices offer training to Managers on how to handle different situations that may arise. I am not going to leave my home address on this message because I am afraid ** will come to my home and harm me and my family. If ** gets to read this – think about... How does that feel **? It does not feel very good when someone has accused you of something that you would never do.

Replies
Horrible Breakfast
By -

AVON, INDIANA -- After being ignored in the Brownsburg Bob Evans, we decided to try the Avon Bob Evans. Both are in Central Indiana. When we arrived at about 10:15 on a weekday, the restaurant was not busy at all. We ordered our food and the waitress never came back except once to fill my coffee. A full hour later, our food arrived via another employee and it was stone cold. The orange juice was horribly watered down and the rest of the food was basically cold. Because no one came to check on us (ever!), we could not voice a complaint.

When I went to the cash register to pay, I told the girl that our food was cold and we were never re-visited by our waitress to let her know. She weakly offered us a coupon for a free beverage. I told her with the poor quality of the orange juice that was hardly a gift and we left. Never again. I can make breakfast in 10 minutes at home, complete with eggs, bacon, juice, toast and coffee. You can bet that I'll be doing that from now on, especially for the prices Bob Evans charges for simple, easy-to-cook food.

Replies
Service and Food/Cooks
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ABERDEEN, MARYLAND -- We stop at Bob Evans for a Sunday Dinner. The restaurant was cold, I order a bowl of soup and when it was delivered there was plenty of broth but hardly any vegetables. My husband ordered a Cheeseburger and it was so greasy he could not eat it. The waitress was not very helpful. I ended up getting a salad and a baked Potato which was burnt!!! My husband ended up getting breakfast. While we were waiting for our so called meal, one of the cooks was standing there blowing his nose and never once washed his hands.

We have ate at this Bob Evans often and we were never so disappointed. The waitress and the manager just didn't seem to care about our complaints. I really hope you look into this. The money we spent $37.43 was a waste, we could have gone to Golden Corral.

Replies
Breakfast Gravy Was Not Good
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BRANDON, FLORIDA -- My 92-year-old mother was eating biscuit and gravy. I noticed she was not eating the gravy and I ask why? She just said, "taste it". When you are eating sausage gravy you expect it to have a sausage/pork like taste. This had a definite beef taste and not very good at that. I had a different gravy on my food and it tasted very good. But, the meat was supposed to be sausage. It may have been. To me it was more beef than pork. This was my opinion. I removed the meat from my dinner and ate the remainder of my meal. I told the waitress as we were leaving. I have always been a patron of Bob Evans and have always enjoyed their gravy and biscuit. As of today that will change.

Replies
Advertisement
Poor Quality of Food (Meatloaf)
StarStarStarStarStarBy -
Rating: 5/51

CAPE CORAL, FLORIDA -- Today I had lunch at Bob Evans on Del Prado Blvd. in Cape Coral Florida. I ordered the meatloaf dinner (as I have done several times in the past). The meatloaf was terrible, bad taste and consistency. Not like before. It tasted as if had been made of a fine ground meal, and not meat. I was told the recipe had been changed. For Heaven's Sake and your reputation go back to the original recipe!!! The manager was very gracious and gave me a replacement. This restaurant number is 476. I am not complaining about the service, But I am complaining about the quality of this particular food item.

Replies
Chunky Mashed Potatoes
By -

COLUMBUS, OHIO -- I like to use Bob Evan's side dishes occasionally when I don't have time to fix a side dish with dinner. They taste okay and save time. However, I just got some of their Cheddar Mashed Potatoes that had a lot of chunks in it. Chunky may be fine for peanut butter, but I don't like it in mashed potatoes. They used to be smooth.

I've sent an email to Bob Evans and hopefully they'll run their industrial blender for a bit longer and get rid of the chunks, but until they do I won't be buying their product. This doesn't rise to the level of a complaint (which is why it's just 'informative'), but it's a minor annoyance. Unless you happen to like chunky mashed potatoes, in which case this product is just what you're looking for!

Replies
Top of Page | Next Page >

Bob Evan's Restaurants Rating:
Star Half star Empty star Empty star Empty star
1.4 out of 5, based on 14 ratings and
26 reviews & complaints.
Contact Information:
Bob Evan's Restaurants
8111 Smith's Mill Rd
New Albany, OH 43054
800-939-2338 (ph)
www.bobevans.com
Compare Restaurants