SOUTHINGTON, CONNECTICUT -- Wish I could give 0 stars. Avoid this place, they are frauds and criminals. We bought a table from this store. Knowing that the quality isn't as good as top furniture stores (you get what you pay for) we decided to buy the Goof Proof Protection. We were told by the salesman "anything happens to the table, we will fix it, not problem." Well, of course there was a problem. When I got two big scratches in my table, I called for the policy and I knew right away they were up to something.
They were very careful to ask vague questions. Kept saying things like "do you have any more information" but would not say what they were looking for. They added, "once the claim is in it can't be changed" so I knew they were up to something. They then declined claim saying there wasn't enough information. They just make up things that aren't in the contract and talk over you when you try to explain what the contract says. I dealt with both the store itself and corporate. Avoid these people at all costs, they do not deserve your business.
DEDHAM, MASSACHUSETTS -- I purchased a high-end bedroom set for myself and for my daughter as well. The top of the headboard of ours started to peeling after a few months. Then my daughter's drawer got a crack a few weeks after. I called them and they said they will send someone to take a look. They have never sent anyone until I called them back a few months later. Then they started a new claiming process and after asking for some pictures they said those problems are not included in the basic warranty.
Well, I don't understand why it is not included since the top of the headboard is not touchable and the peeling was the result of poor quality. Their stuffs look good but be aware of poor quality as well as bad customer support. I would never purchase anything from them.
HARRISBURG, PENNSYLVANIA -- Purchased a recliner/sofa in 2015. Have had several issues and after a struggle every time they have fixed the problem. In Oct/Nov 2017 we had seam separation and tears. They said our pets did it, which they didn't. They ordered us a seat at no cost and said they would install it when we get it. Since that time the same thing is happening to the right side and I call Guardian and they state that Bob's CS should handle it and that I paid for 5 years of coverage. Called Bob's. They sent me back to Guardian who again sent me back to Bob's. This is ridiculous, no one wants to help.
Last call this morning. Said I was no longer covered because I didn't buy extra protection and I could purchase the cushion for $150 and they would install it for a fee once we receive it. This is just ridiculous. I have purchased several things since then and spent a good amount of money. Well I think I need to take my business elsewhere to a company that cares. I will make sure when friends ask a good place for furniture it won't be Bob's.
MADISON, WISCONSIN -- I came into Bob's Discount Furniture and was helped quickly to pick out some kitchen chairs. My salesman helped me with some hints on keeping my kitchen chairs in good shape and to make the screws stay in place (sales person who worked at A1 movers). My chairs came in before they were supposed to - which would have been a plus if I had wanted them earlier. The day I had come to pick them up, I was given the opportunity and helped to inspect my 8 chairs that I had purchased. This meant opening 5 separate boxes and pulling everything out of packaging to inspect all areas.
Everything was up to my standard and I was helped to repackage all the items. The employee who helped me to do this was in great spirits even though it was end of the day. He was great to make conversation with as I did this time-consuming not so fun task. Then this employee recommended some mattresses that I was able to test out on the way out of the store to start my mattress shopping adventure. I give them a 5 star so far with this purchase.
FARMINGDALE, NEW YORK -- Ever wonder WHY Bob's Discount Furniture spends sooo much money on advertising?? It's because they need it to try and convince people to buy their VERY poor quality, sub-par, junkie furniture. Like the many of THOUSAND unhappy customers that was duped - I was a sucker as well. Here is what happened: My wife and I wanted a nice but reasonably priced bedroom set for our guest room and we also bought a 90 Inch Leather couch from Bob's too... and YES, we did pay for the "Goof Proof" protection plan.
First off we did not buy Bob's $999 entry level bedroom set. This was one of his so called "Premier" better quality solid Mahogany bedroom set costing two thousand dollars BUT we certainly did not get a "Premier" experience. The headboard had to be exchanged THREE TIMES before we received one that wasn't damaged. The Mahogany carved foot board had a chunk of wood broken off and the leather couch had a split seam after only 3 months of use. What a pile of garbage!!!
This was absolutely the most horrible new furniture experience I had in my life and I am 60 yrs old. If you are thinking about buying from Bob's DO YOURSELF A FAVOR AND THINK AGAIN. I hope sharing my experience helps you. BTW - My elderly mother bought a bedroom set from Raymour & Flanigan five yrs ago and was very happy with the quality. You pay about 30% more but you get quality furniture you will cherish for a life time.
SALEM, NEW HAMPSHIRE -- I purchase a king size bedroom set dresser, mirror, chest, nightstand, king size mattress and foundation, headboard, footboard and side rails on Oct 5, 2017. My bedroom set was available for pick up on Oct 17, 2017. The whole bed frame was not available until Nov 7, 2017 so I was told by the seller name Dan...
But now they telling me that they cannot do anything about it because all they know is that my bed frame will be available by Nov 20 or so “this is what they responded to me” & I call customer service. “Corporate“ not much of help either... Personally this is how I see it, once they have your money they do not care how long it takes for us to receive the merchandise... My mattress & foundation is still in the floor because I have no bed frame. 👎🏼
RIVERHEAD, NEW YORK -- If you take any pride in your home please heed this review. Bob's discount furniture is no great deal at any price. I purchased for a new apartment a sofa and a recliner. With them came two end and a coffee table. The coffee table had to be replaced because of a poor finish and the legs were falling off. The replacement came with the same problems. The sofa has a frame that separates.
The thing that I find astonishing about this is it is rarely used. Maybe half a dozen times since it was purchased and only on the side that has not separated. It was repaired once and the service tech told me this was a common problem that he encountered. The repair did not hold. The recliner is literally falling apart at the seams. The material has tears at every corner where it is wrapped around the frame as well as where the material is compressed or scrunched up to fasten to the frame.
I would not be surprised at this if I were a larger man. I am 5'7" and 175 lbs. I would also like to add the recliner was not part of the "package deal". Supposedly it was better quality and I had to pay for the upgrade. I urge anyone who considers purchasing from Bob's to reconsider.
WOODBRIDGE, NEW JERSEY -- I have bought 2 living room sets and 2 bedroom sets from Bob's at various times because of the price and the promise to fix and repair their furniture with the Goof Proof plan. My couch and recliner both had problems with the mechanisms and when they came they found a reason that it was not their responsibility and refused to fix or replace them but stated it was the mechanism and the repair person said it should definitely have been replaced.
Now my daughter's bed frame just broke for no reason after 4 years (she is not heavy) and I had called for them to honor their plan and also to report beverage and nail polish remover stains and they told me that I have to send pictures for their review and then they will let me know if they will honor the plan that I paid for which they had stated specifically, "No problem. If this happens we will repair."
In addition to that they said that the plan did not cover the bed frame because the salesman did not put it under the plan. I purchased the Goof Proof for the entire set - why would I purchase for just certain pieces. It was one price for all and obviously the salesman messed up. They will not honor it. I will never shop at Bob's again and I strongly urge you not to shop there as well. They do not honor their agreements.
MASSACHUSETTS -- DO NOT purchase from Bob's or get their protection plan. The product is cheap and will break. I purchased a bed from Bob's in Oct of 2017 which was less than 6 months ago, the bed broke and now they will not replace it because it was an accident. Then I called Guardian, their protection plan and they will not cover it either. Common sense dictates that a product less than 6 months old should be replaced if it is broken. To me that is just logical and good customer service. I will never buy anything from them again.
BROWN DEER, WISCONSIN -- We ordered a living room set, 2 motorized/vibrating beds with mattresses, 2 living room chairs and a dresser. We did have an issue with our living room set, but working with Jason, the salesman, it ended being a great experience. We love all of the items that we received and can't wait to go back and get the rest of the items on our wish list. GO AND SEE JASON! Tell him Katie and Jonas sent you!