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Bosch Dishwashers Consumer Reviews

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Dishwasher Service Terrible
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CA -- DW doesn't work. In warranty. Bosch won't fix. Won't respond. Terrible customer service. Hours on hold, no music, no time estimate. Just dead air. 800 # doesn't work. Designed to drive off calls. No it's not a peak time - because all the time can't be peak! - you just need to hire and train more staff. You obviously don't care. You obviously don't monitor call wait times or quality of service. You are deliberately driving callers away is the only explanation! Whatever you do, don't buy a Bosch appliance!

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Bosch Dishwasher Dirty Dishes Every Time
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAKE VILLA, ILLINOIS -- After owning a Whirlpool dishwasher for a number of years we decided to change it for a Bosch. The Whirlpool one worked fine! But the racks started to break. We bought an insurance for a year. During this time I called three times because my plates were not clean. They inspected if the water was hot enough... it was. Also sometimes the door to release the soap didn't open on time or at all!

They change the thing that released the soap. We use the soap that they asked us to. Warranty run out. And we have dirty dishes and silverware every single time! Now I don't allow my kids to put cereal bowls because everything gets cover of sticky bits of cereal! I clean the filter and the interior every week. Nothing works! I hate this appliance. The noise level is low. That is the only plus. I have friends that owe Bosch and are happy with it. I think we were just out of luck! And we are stuck with it! Hate it.

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Mold on stainless steel and china
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

Very disappointed in the cleaning results of this Bosch series 500 dishwasher. I rinse my dishes thoroughly prior to loading because, living alone, I run the dishwasher 1-2 times per week. I've followed all instructions, used recommended soap. I run at night, unload in the morning. My glasses may still have mouth imprints on the rim. They don't sparkle. My stainless steel steak knives and flatware have mold on them, as do the good spatulas, and even the China bowls. Metal spatulas get rusted.

I had my previous Whirlpool for 20 years. It performed flawlessly until it died with none of these issues. This one was more than twice the price, highly recommended, 4+ stars everywhere. Only 2 years old so I'm stuck with this. But it IS quiet.

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Works Poorly
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I bought a Bosch dishwasher six years ago because of a rebate program MassSave was having here in Massachusetts. The model I purchased was highly rated. I had to give my old dw to the deliverer as part of the deal. It is quiet, but it has never cleaned as well as my old dish washer. I pulled this plate out of the dw this am and decided that was it. I don't overload the dw, I scrape the dishes, I keep the rinse aid compartment full. This has been going on for the whole time, but I guess I have just had it.

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Disappointed
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

BOSTON, MASSACHUSETTS -- I purchased a Bosch Ascenta dishwasher in February 2013 to replace a 12-year-old Maytag that worked just fine but was falling apart. I did a lot of research and Bosch came out on top with rave reviews from all the lead consumer boards. That said, I anxiously awaited the day the eyesore of a beat up Maytag would be replaced with a state of the art shiny new Bosch. What a let down I had when the first thing I noticed is that this dishwasher is so slim it doesn't fill out the space in my counter cabinets. Apparently the installer knows this because he came prepared with some cheap plastic strips that he placed in the space to fill out the gaps.

So, with the first blow of my new investment looking cheesy I kept my chin up and looked forward to new racks with no rust and sparkling clean dishes. Well, needless to say I was less than impressed with the cleaning power of this supposed super cleaning machine. In fact they are no cleaner than my 12-year-old Maytag. Not only are they marginally clean but they are always wet when I open the door. Where is the steam? Or even the heat for that matter? It's always damp inside and smells bad in between washings because apparently there are no ventilation holes.

Quiet? Not really, I can hear it. But honestly dishwasher noise was never an issue as I don't hang around my kitchen all night after I fire it up. I mean who really cares about noise? Aren't people sick of being in the kitchen after cooking, serving, eating, cleaning? I finally called to see maybe it was me, maybe I missed something or have to adjust something. What I was told is that, I need to empty it right away or the water that doesn't evaporate because there is no ventilation settles back on the dishes.

OK I tried that. I awaited anxiously for my wash to complete and eagerly opened the door hoping I would have a blast of sanitizing steam and dry dishes. Nope! All I had was soggy dishes. As far as saving money? Maybe, if I didn't have to buy the most expensive cleaning bricks and rinsing agents and run it every single day for fear of mold growing. I wish I bought something else. So I do NOT recommend this item.

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Bosch Dishwasher SHE46C02UC/40 FIRE HAZARD, Bosch Refuses to Fix or Recall
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

1901 MAIN ST SUITE 60 IRVINE, CALIFORNIA -- There is a "voluntary" recall on SHE46C02, as models Bosch / SHE46C, SHE56C / FD8501 - FD8505. My dishwasher is a Bosch SHE46C02UC/40 FD8610 00093, and is not part of the "voluntary" recall, so it will not be repaired as defective by Bosch. Based on quick review of internet searches, MANY or MOST of the SHE436C models appear defective, the defect being a burned control board. By being physically burned (electrically shorting out), this dishwasher SERIES is a FIRE HAZARD.

Although Bosch replaces boards for "voluntary" recall models, and the internet has people soldering the boards for temporary repair, neither of these "fixes" will repair the defect of the circuit design which is causing an electronic fault which continues to result in a FIRE HAZARD. The dishwasher is useless without a working control board and cannot run without a control board. Running the dishwasher with a defective board is running the dishwasher with a FIRE HAZARD.

Bosch refuses to fix and repair this KNOWN FIRE HAZARD model. Their "voluntary" recall was performed to limit the scope of recalls on the entire defective series. The entire series of dishwashers using these defective fire hazard boards should be recalled. The recall should be MANDATORY, not "voluntary." It is unknown if the repair of the defective and recalled Bosch models eliminates the known fire hazard. The board is expensive for consumers to replace, $150 USD or more just for the part. Replacing a burned burned with the same burned results in a CONTINUING FIRE HAZARD.

The Consumer Product Safety Commission is negligent in allowing a "voluntary" recall, when in fact, the defect and its proposed solution needed further evaluation and review. The CPSC will not act without further consumer complaints, but the CPSC website tries hard to hide where consumer complaints can even be submitted. I believe the recall should be MANDATORY. I of course, will never buy another Bosch product, as their products are defective, dangerous, and the company knows it, and refuses to address the known defects. You have been warned.

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HEED MY BOSCH WARNING!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I have had this Bosch dishwasher for several years now and it's truly a piece of crap! All stainless steel. The Integra 800 model SHX68M09UC. A $1,300.00+ dollar impressive looking piece of junk. If I don't pre-wash everything I put into the machine it comes out dirty. I email the Bosch Company when I first got the machine and they just blew me off as someone who has no idea how to load a dishwasher. And I was told of how many satisfied customers they have. What bologna!

I am 62 years old and have been loading dishwashers all my life. And never had the results I have had with this machine. I have used every type of automatic dishwashing detergent on the market, makes no difference. I have loaded items spaced way apart to get maximum cleaning, makes no difference. The mechanics of the machine is fine. Arms working, nothing in them plugging up the spray holes. The screen filter is clean as a whistle! If you have any type of egg, starch, potato, grease, spaghetti sauce, residue forget it. Lipstick on glasses, food particles on silverware or utensils forget it!

You literally have to clean everything with hot water and soap with a sink brush before putting any items into this dishwasher. I guess you could say I use this Bosch as a final wash and sterilizer, that's all! I can tell you what I think. The Bosch Company is breaking its neck to put out the quietest dishwasher on the market. To do this they use two small separate pumps, one for the bottom arm, and one for the top arm. And they do not have the proper pressure to do the job. Who in the hell cares if you hear some whooshing going on, as long as everything comes out clean!

I spent Christmas at my sons. They have a two-year-old KitchenAid dishwasher. I was amazed as I watched my son and daughter-in-law load their washer. They didn't clean off anything! And all the glass, dishes, pots, silverware, came out squeaky clean. I could not believe my eyes. They didn't ever care if the spoons nested together! Seeing that even made me more pissed off! I don't even feel right trying to sell this unit to someone else. I wouldn't do that to them. So, stay the hell away from the Bosch line of dishwashers.

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Bosch Dishwasher Failed but Customer Service Failed More
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Our four-year-old Bosch dishwasher, model number SHX55M06UC/46 started out as a quiet dishwasher. By its fourth birthday it was noisier than our old unit. It finally died when the circulator pump self-destructed. I pulled out the broken pump and it clear that the armature was widely off balance. The vibration had eaten through most of the armature shaft, and it eventually destroyed the bearing. Bosch parts and service had zero interest in discussing this problem. All they would consider is to have me pay to have a Bosch technician drive to my house and look at the part. They refused to accept a digital photo of the broken part.

I should not have to pay to have someone travel to my house to look at a broken part, when a photo would have shown the defect. The Bosch customer representative said that no one at the company wanted to hear from me about this problem, I could only pay to have a technician come to my house. No emails would be accepted by their technical staff about my problem. Then they scolded me for removing the broken pump myself. If they don't want to hear from me that's fine. I will simply buy from a better company.

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Dishwasher
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MA -- We had a GE dishwasher for 13 years before deciding to buy a Bosch. After extended research we thought that Bosch was the best rated. Sadly, 3 years later, we have an E09 error that our dishwasher is not using hot water. I tried the troubleshooting online and it didn't work. Turns out it's a part that needs to be replaced.

1) That part is not under warranty anymore. 2) the part could not be sent to me free of shipping (that's just poor customer service to make the customer wait 5-10 business days and pay for shipping for a part that is only 3 years old that broke). 3) I waited 10 minutes to talk to someone about the part and after I ordered it, I was told to call back tomorrow to get a tracking number... Why would I have to call you back, why not just send me an email with the tracking number? No, they don't do that either.

So as far as Bosch goes in my mind, the product is not worthy of all the hype and although the women on the phone with me was lovely, the customer service policies are NOT for the customer. Free shipment and sending an email to the customer is the LEAST they could do after what is probably going to end up costing us another $200-$250 to fix a machine that we paid over $800 for 3 years ago. Really? Come on now.

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Broken Down Dishwasher Twice Now, Same Part.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HAMILTON -- My Bosch dishwasher less than 5 years old has broken down. Called parts and ordered part. He guaranteed me that he would not send with post office. I don't have my part 5 days later. Called parts and guess what they sent it with the post office. I paid $62.00 for part and shipping. Do not buy a Bosch anything. Mine has broke down twice in 2 years. I HAD ONE FOR 7 YEARS THAT COST $349.00. NEVER HAD TO FIX IT UNTIL IT DIED AND THEN CAME THIS NIGHTMARE. Call their service. You will wait a half hour before they answer 1-800-944-2904. Do you want that treatment.

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Bosch Dishwashers Rating:
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1.4 out of 5, based on 29 ratings and
60 reviews & complaints.
Contact Information:
Bosch
38000 Hills Tech Dr.
Farmington Hills, MI 48331
248-876-1000 (ph)
248-876-1116 (fax)
www.bosch.com
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