Bosch Dishwashers Consumer Reviews - Page 2

If you are looking for a new dishwasher I hope you read this... Purchased a new Bosch dishwasher Feb 2015 for our newly remodeled kitchen. We had a Kitchenaid that was fine however it was approx.10 years old (still working fine). Considering everything else was new we decided to also purchase a new dishwasher. We went to a well known appliance dealer in Middletown, NY to purchase the dishwasher. They recommended a Bosch SS dishwasher that cost approx $1,100.00. Our salesperson was very knowledgeable and the product looked good and was rated highly (I would like to find the guy that rated this product...).

Well we had it installed and had nothing but problems from the first time we turned it on. After 4 visits from the service department (spread out over months) we still have the same problem we had the first day. The dishwasher does not clean and leaves a white cloudy film on everything. Every service representative that came in had an opinion on the soap that should be used to cleaning the new dishwasher with vinegar. Hard to believe. They can tell you every reason the product does not work properly.

I recommended early on that they replace the dishwasher however they always said we need to try this first. Right... At this point we would be better off having no dishwasher because we do the dishes by hand anyway and we wouldn't be aggravated. I know we are going to eat the $1,100.00. With that said, I'll chalk this one up to a bad investment with a company that truly gives the consumer the runaround.

ELLICOTT CITY, MARYLAND -- I purchased a Bosch dishwasher in June 1999 for $720. Almost 3 years later (April 2002) the control panel burned up and caused the dishwasher to empty water all over the floor. I was glad that I was home; as I had to turn the water off to the dishwasher to get it to stop filling up with water and emptying it onto the floor (dishwasher was stuck on fill). Called Bosch; you have to use one of their certified repair technicians for repairs; they said that I had to use Bray & Scarff for the repair. Bray & Scarff repaired the dishwasher on April 16, 2002. Dishwasher worked fine until June 19, 2002; when the same thing happened for the second time.

Called Bosch; Bray & Scarff came out to repair the dishwasher again. This time the repairman told me that the control panel on the Bosch dishwashers must have a defect because they have to be replaced a lot. The control panel short circuits itself and burns up causing the dishwasher to do strange things. Called Bosch; this time they replaced my dishwasher; Bray & Scarff installed it on July 2, 2002 (without a dishwasher for 2 weeks). I guess that we have been really lucky, because the control panel that is now being recalled has been working OK until March 3, 2009.

Called Bosch; spoke with ** on March 4, 2009. I explained that all the lights on the control panel were flashing on and off, smelled like burning rubber and would not cancel and drain. ** replied that I would have to have Towson Appliance Service or Wuerstlin Appliance Service out to repair the dishwasher as these 2 companies are Bosch certified repair companies and no other appliance repair companies can/or are allowed to repair their products. I Googled these companies and found bad customer reviews; decided to hire another more reliable company to fix the dishwasher.

Called Landers Appliance; they came to repair my dishwasher on March 6, 2009, were on time and very customer service oriented. Repairman checked dishwasher, stated that the control panel had burned up and they would have to order a new one. No problem, I already knew that they would have to order a part.

On Monday March 9, 2009 the parts manager from Landers called to say that the control panel was under a recall (why did Bosch not tell me when I called them that it was a recall problem) and that I would have to have a certified Bosch repair company order the part and repair the dishwasher as Bosch would not allow them to order or repair the dishwasher. Called Bosch; all of what Landers told me was true. Called Bosch's certified repair company Towson Appliance Service; spoke with **. They will not put me on their repair schedule until they have received the part from Bosch.

Called Bosch, spoke with **. Explained that Towson Appliance would not put me on their repair schedule until they have the part and requested the part be shipped overnight to me. ** said that Bosch had the part in stock and he would sent it to me overnight tomorrow Tuesday March 10, 2009 and I would receive it no later than 5 PM on Wednesday March 11, 2009. Did not receive control panel as promised on March 10, 2009. Called Bosch, spoke with **. ** states that the part was shipped to Towson Appliance not to me. I explained how upset I was that the part had not been shipped to me as promised (too late in day to call Towson Appliance).

Called Towson Appliance and spoke with **. ** stated that they did not receive the part and did not know why Bosch had told me they had it. Called Bosch, spoke with ** and asked to speak with a manager. She told me that a manager would have to call me back and took my name and number. ** calls me back (not a manager as I had requested) to let me know that the control panel is really on back order and that they expect to receive more at the end of April 2009 and she doesn't understand why ** told me they had them and would ship it to me.

Explained how angry I am after having to deal with this situation for over a week now; not to mention that I have to wash dishes everyday because I don't have a working dishwasher. I again request to speak with a manager and she says that managers don't speak with customers directly, but that she will try to get one for me. ** (the manager) comes on the line to regretfully inform me that in fact I do have to use one of their certified service repairmen or the control panel will never get installed.

MORAL OF THIS STORY - don't purchase Bosch appliances. Too many repair hassles. This dishwasher costs way too much money for the hassle you have to go through to get it repaired when Bosch really knew in 2002 that they had a problem with the control panel burning up.

About two years ago we asked our appliance store to recommend a good dishwasher, and they said Bosch was the best. We paid over $600 for a Bosch SHU3326UC under counter dishwasher, and immediately began having problems with it. The first and most serious problem was that about every 10-20 washes it would leak all over our wood kitchen floor. We called the appliance dealer, and they sent out people on three or four calls, and we got all kinds of explanations (you loaded it wrong, it is not level, the seal is bad, etc.), but none of the solutions fixed the leaking.

Eventually we gave up on that, and began to just be sure to put towels under the washer so that it would not flood out the kitchen floor. About a year later, we noticed that the dishes were no longer getting clean, and water was pooling in the bottom of the unit. We cleaned the filter, but that had no effect. We did not want to go through the same appliance dealer, so I called Bosch national 800 customer service line. I got **, who was very friendly and helpful.

When he heard the problem with the flooding, he asked "Do you have a plastic flexible cutting board?" I said yes and he explained that if this was loaded on the right side of the bottom rack, it occasionally would block the air pressure release hole, and cause the unit to flood the floor. Problem solved! Too bad the dealer's techs didn't know that. So then, I explained about the pooling and dirty dishes problem. He said he would try to get an authorization to send out a service tech from another appliance company. He asked me to call back with the specific model and serial number, and ask for him.

I called back the next day, but got someone else who was not friendly, and told me that I should talk to them, not ** - they said that the computer showed that a repair authorization had been issued, and I could call the local dealer. We did that, and they sent someone out, who said there was some dirt in some parts, but said we needed new parts and something in the motor assembly. We were charged $89 for the service call (apparently, when they authorize service, they will pay for parts, but not labor - this was not explained until we were charged). When the parts came in, another service person came out from the same dealer, and said the parts were not needed, and blamed the dirty dishes on us - same old, same old: you didn't load it properly, you should wash the dishes thoroughly before loading (why have a dishwasher?), maybe you used the wrong amount of rinse aid, change from Electrosol to Cascade, etc. At least he did not charge us for a second service call.

So, we end up solving the flooding problem with Bosch's help, but the dishwasher is a piece of junk and does a horrible job of cleaning dishes and we are stuck with this piece of crap, that no one can fix. I guess there is no choice but to abandon the unit and toss it out - $600 down the drain - and buy another brand.

My recommendation to anyone considering a Bosch dishwasher - Don't.

SOUTHLAKE, TEXAS -- We bought two Bosch dishwashers. The first one went out about six weeks ago. Bosch said they knew the problem was the water pump and would order us a new one. It has never shown up. Now the second dishwasher has gone out. These dishwashers are only two and a half years old. Do not buy.

IRVINE, CALIFORNIA -- I cannot believe Bosch keeps sending me offers to buy an extended warranty on my dishwasher when they refuse to reply to the issue of it not drying the dishes. I have tried all the 'tricks' I could find - but my silverware and dishes on the right side are still not dry, and the interior has puddled water and is so damp. If we close the door it smells moldy within hours! If I could return this awful dishwasher I would!

STAMFORD, CONNECTICUT -- The bottom rack slips off track when pulled out to load dishes. The only remedy is to stand facing the dishwasher and pull straight out. Ridiculous because loading from the sink, which is to the left of the dishwasher, is impossible. Also the tablet dispenser does not release the tab. Had to switch to liquid style. Worst dishwasher I have ever had.

NEWPORT, OREGON -- We spent a lot of money on this particular dishwasher and have only had it less than a year. After EVERY cycle I have to physically dry each dish by hand because it does not dry them with any of the functions.

DENVER, COLORADO -- I have a Bosch 500 series dishwasher. After about one year's of use for a family of two the motor no longer worked and the handle is broken. $400 in repairs on a $900 product after very little use. And, if you live in Denver, count on waiting weeks for a response to their services. On hold for 20+min twice and then almost two months before repair. They aren't the Bosch of my previous dishwashers. You can do better.

FARMINGTON HILLS, MICHIGAN -- Horrible. Both Dishwasher and gas range don't work properly. The Dishwasher won't drain and the Gas Stove which is just over the warranty (1 year 2 months) needs work. Won't ignite. Service calls are 100-150 just to walk in the door, and is a nightmare to fix. I bought what I thought was top of the line. I wouldn't buy any other Bosch products.

ANN ARBOR, MICHIGAN -- Our dishwasher has stopped washing. It is just over two years old. We find the soap tablet partially, or not at all, dissolved. We've gone through all the "troubleshooting" options in the manual, searched the web and followed all the suggestions we could find, contacted Bosch by both phone and email. We were told to purchase an "extended" warranty, which we did, so we're covered but why should an appliance not work longer than its basic warranty period. There's got to be something better.