Bosch Consumer Reviews - Page 2

I have a 4-year-old Bosch fridge and have to say that German appliance engineering is a word of the past for me. I bought Bosch hoping for a quality product and solid customer service. My issues: the ice-maker tray keeps braking. I am now going on the third one and Bosch has the face to charge me for it every time. The failure is always in the exact same area. Their solution: buy the complete ice-maker unit ($110) to replace a $5 part (the actual tray). Their customer service? They don't know what that is.

While on the phone with one of their customer service people a supervisor named ** decided a service tech visit for $199 was required to determine the cause of the problems I am experiencing. What a joke. The tray obviously has a design flaw and is not fit for service. Bosch tries to stick it to their customers by selling service tech visits and new components. I have a Bosch fridge, Bosch washer as well as dryer. I will never buy another Bosch product in my lifetime and will make sure everybody I know will find out how lousy they treat their valued customers. My recommendation to you prospective buyers is this: do not buy a Bosch product. No matter what.

NEW YORK, NEW YORK -- We have a two-year-old Bosch 800 series refrigerator. Last summer our compressor broke. We called Bosch to fix it. They sent a tech to view the problem and then tell me they not fix compressors even though it is under warranty. I then had to call another company and have someone else come out and fix it. Two half days off from work for all of this. Now it is a year later and our control panel on the front of our fridge stopped working and the freezer is not cold. No ice or water either.

A Bosch tech came out and said we needed a new control panel. He came back three days later as he had to order the part. He installed it and $450 dollars later he said all would work. I waited a day for the freezer to get cold and it has not. I called Bosch again saying the 2nd part of the problem was not fixed. They now sent out another tech who tells me I need two parts and Bosch is not allowed to fix this and I have to call another service provider. This tech also said there was no reason to get a new control panel. Yes, they work for the same company. He told me to call Bosh and complain. At this point I am irate.

Now two days after this tech visits our control panel is not working again. I call Bosch and they tell me I need another service call from their tech. They will not allow the other company I have coming out to fix the freezer to fix it. I am now soon to go into my 5th visit from Bosch and other service company for this damn fridge. I have to tell you that Bosch has the worst service I have seen from any company. It is also the worst fridge I have ever seen. I will have taken 5 half days off from work for all of this. NEVER BUY A BOSCH PRODUCT. Their customer service is horrible and their products are worse!

NOTE TO APPROVER: Exact reviews found in the following sites:
http://www.complaintsboard.com/complaints/bosch-colorado-c342505.html
http://www.consumermotion.com/product/bosch-p18167/page/1/

I SENT THIS TO BOSCH TODAY. WORST SERVICE EVER, EVER, EVER.

Bosch:

I have never been treated so badly in my life. I don't think you know what your customer svc reps are doing. I have been manipulated, lied to, stonewalled and more. I had an Aquastar 1600H-NG installed by a licensed, qualified, experienced plumber and my unit does not work. Your techs had me dis-assemble part of my tankless water heater. We found parts that were installed incorrectly but that did not solve the problem. He had me dis-assemble another component and then I was mysteriously disconnected. I think he didn't know what to do and didn't want to process my case. I know he had my number because I had established that with him and asked him to call me back if we got disconnected. He did not call me back and I was left with a dis-assembled unit. After I got through being on hold again for 20 minutes the next tech told me the 1st tech tried to call but my line was busy. He was lying. I had my phone in my hand while waiting for him to call me. I was further instructed by another tech to re-assemble that component and then remove another component which I did. Then the tech had me operate the unit without a safety guard in place and flames shot out and burned my eyebrows. He blamed me for standing too close to the unit. I finally asked for a supervisor and the tech started arguing with me. He said a supervisor wasn't going to tell me anything different than what he was telling me. I had to really fight to get a word in while he talked over top of me. He finally said that a supervisor would have to call me back and if course I haven't heard a thing. I don't expect I will. I have been on the phone for HOURS. I am not exaggerating. Yesterday I paid a licensed plumber 85.00 per hour to troubleshoot my unit under the directions of a Bosch tech. Why should I have to repair anything Bosch makes when it doesn't work right out of the box? Your techs will not tag this unit as defective so that I can exchange it. The wholesaler I bought it from refuses to let me return the unit unless I pay a 20% restocking fee because Bosch says the unit is functional. It is not only defective, it is a safety issue. Do you know the liability you would incur if someone died in a house fire because of this unit? This unit is installed properly in every way. You are BOSCH! You are a World Class Company. Tell me someone there knows this is wrong.

HUNTINGTON BEACH, CALIFORNIA -- We had this range (HES5022U) for two and a half years when the touch pad quit working on one side. Called a local Bosch certified rep. He came out looked at the stove (only the outside) and said "You need a new module" which would cost about $150 plus installation. Thought it strange that he didn't look inside the range for a loose wire or some other problem. After he left I opened the back and discovered the module was attached to the front glass with 2 sided tape, and this connection was right above the oven vent which spews out heat and moisture.

The module was attached to the front glass and had pulled loose from the tape and apparently was far enough from the glass so it wouldn't react to a finger touch on the glass. The local rep still thought we needed a new module, so I emailed Bosch stating the problem (but received no response) and finally called Bosch to see if they had revised this connection. The only solution the consumer rep would recommend was replacing the module. My point was that it doesn't make any logical sense to spend $200 to $300 to replace a perfectly good module with one that would more than likely have the same problem in a few more years if they hadn't revised their connection to the glass.

Neither the local rep or the Bosch rep seemed to have a clue as to how these stoves were put together. Any company that would use 2 sided tape to attach a very important and pricey component on a heat generating product must be sorely lacking in engineering experience and they are definitely lacking in customer service. I finally fixed this problem by forcing the module against the glass by jamming two five cent washers under a nearby metal plate. So far it's working fine.

I can only hope the construction of the rest of the stove and our Bosch dishwasher are engineered better than this Mickey Mouse connection. Needless to say once these two appliances break down they won't be replaced with Bosch products.

HUNTINGTON BEACH, CALIFORNIA -- After spending a long time looking I bought a Bosch mixer and got a very bad cut taking things out of the box. I called Bosch to let them know as a kindness to them and a few days later they called me back and said they would like to do something for me because of what happened and to take a few days to think of what they could do.

I decided that was nice and I picked two attachments. They called me again and wanted me to see a doctor and said they would pay for it right away. I did not want to but they talked me into it. Then they called and said they would only offer me one product to pick one attachment so I did pick the food processor attachment. I went to the doctor and got what they wanted and faxed it to them but that was not good enough so I sent it to them. Then they called me back and said they would not send me the attachment I picked after all but they would send another one and I told them I had bought it when they told me to pick only one.

So now I have not gotten the doctor bills paid for and they tell me that they will not pay for my phone calls and they will not send me what they told me they would send me. They have treated me awful and there are even a few more mean things they have done that I do not have time to list.

I did not want all of this in the beginning but now I want them to pay my doctor bills and for my phone calls (about 12 dollars) and to send me the food processor attachment that they said they would send! They have treated me like I am stupid and do not count and they have lied to me and kept me upset. I really believe they do not care about their customers.

They even had to question my doctor treating me like a liar and found out I was not but are still treating me awful. I told them I have a chronic illness and did not need to go through all this but they do not care about me and I do not think they would care about you. What I am asking for now is very little compared to what I have been through. The cut was bad enough to have cut nerves and I did not sue them. I was nice. You would think they would want to be caring back!!

I purchased a Bosch drill from Lowe's in Columbus Ohio. Paid $150.00 plus tax. Model number PS20. Within the first 4 months 1 of the batteries stopped taking a charge so I purchased a battery, $50.00. Less than 1 year from purchase the drill completely stopped working. Took the drill to the service center for repair, was quoted a price for repair. The repair cost was more than a refurbished drill online. I have been in the construction trade all of my life, and I have never had a drill fail in less than a year. Pulled the drill apart to find that the motor was completely worn out, brushes were worn down and motor was sticking and felt rough.

15 minuets later, I found the cause for the worn out motor. The final drive bearings, a cylinder shaped bearing, six of them, were worn and causing the chuck to stick and working the motor more to make the drill function. I have purchased many Bosch products in the past - a planer, jigsaw, corded drill, and others. So when I saw this drill, I purchased it right away. It was not on sale, I paid full price, seemed like a great product, how could I go wrong? Usually I read reviews of anything I buy, but figured I would be safe with a Bosch product. Man was I sorely wrong this time.

I have owned and still do own many Dewalt cordless 12 volt drills and some are over 10 years old, and work just like the day they were purchased. I thought Bosch was a safe bet to invest my money. I now face the problem, do I buy another one of the same sub standard drills, or throw it away? I now own 2 batteries and a charger that will never be used again. What a piece of junk. I feel as though Bosch corp. has stolen $200 plus dollars from me and my family. If I do not receive a response from this email, I will assume that the Bosch corp. knows all about this issue with this drill, but will not address the problem.

To whom it may concern: I have a Bosch Aqua-Star tankless hot water heater that I installed about 02-01-02. The unit has started to leak, I called for warranty and spent over one hour on the phone waiting through the first person to switch me to someone who takes all my information and gives me a case number then switches me to someone else who I give the case number to and then they go through the same questions because it's easier than flipping back and forth between screens. One hour on the phone at 08:30 in the morning, was everyone still getting coffee? This started off my sour feeling with your company.

Then after a bunch of questions that seem to have nothing to do with the unit I start to see the picture, you are looking for any reason you can find to get out of the warranty. I am asked to take a picture of the leak and email it. After I do this I am asked for more pictures. After sending more pictures I am told that it appears that the dark spot on the side of the unit shows it was overheated and the leak was caused by a change in the molecular structure of the copper tube.

I told him that may be that spot has been over heated but that is not where it is leaking and that a change in the molecular structure is a bunch of crap, it's leaking from a tube with water in it and to change the molecular structure the tube would need to heated over 200 degrees centigrade. FYI 100 degrees centigrade is the boiling point of water this would mean that the unit was producing steam and would have exploded. So after I disproved his theory on the overheat he started on "Well it'€™s corroded from the outside and that is not covered under warranty." At this point I know that Bosch is going to back out of the warranty anyway it can.

I said to him that this is from the inside out and he responds with "Well then it'€™s the water quality and that'€™s not covered under warranty." So as I said before Bosch is not going to back up the warranty with anything but reason after reason that it is not covered. I will buy another tankless hot water heater but with the way Bosch has backed up the warranty I will never buy another Bosch product be it a water heater, power tool or even a spark plug. As I am finding out Bosch warranty is not worth the paper it'€™s written on. I am sure this letter will fall on deaf ears and will be filed with the rest of the trash so have a nice day.

HUNTINGTON BEACH, CALIFORNIA -- In short, don't ever buy a Bosch appliance for two reasons: 1) the quality is bad 2) the customer service is pathetic. The story: in October of 2007, I outfitted my entire kitchen with new Bosch appliances because of the fantastic experience with a previous Bosch dishwasher that I purchased/installed in my preceding home in 2005. I purchased the following Bosch items: one dishwasher, one gas cooktop, one double electric wall oven, one wall mount chimney hood, and one side-by-side refrigerator.

Last year my double oven's main touch panel/controller went bad (luckily I had an extended warranty to cover the costs to replace) and just this past month, my refrigerator's controller has gone bad. With the refrigerator/freezer, the freezer compartment gradually stopped being cold due to ice buildup on the defrosting system. I followed the user manual instructions a few times – unplugged it, allowing it to defrost manually. The freezer would start working again, however over time the ice would build back up and my family would be left with thawed food and no ice in the freezer again.

Last week I called the local authorized Bosch service provider, that previously performed the work on my double oven, to come take a look at my refrigerator to see what was wrong. The service technician followed the Bosch inspection/troubleshooting procedures and determined that the main controller of the refrigerator/freezer was not functioning properly and that it would need replaced.

I first called Bosh, then wrote them a letter asking for them to make it right, as I spent a ** load of money on their appliances and have had issues after issue. After not having a working freezer (in the summer) for two weeks while going through the 'process,' Bosch's only corrective action/customer service was to pay only 50% of the part!

OTTAWA -- In August 2012 we moved into our newly constructed home. We had purchased new Bosch kitchen appliances - French door refrigerator, dishwasher, induction cooktop and double wall ovens. Imagine my surprise when we removed the protective blue covering from the refrigerator and found two noticeable discolorations.

I promptly called the retailer who insisted the problem was cosmetic and told me to call Bosch. I did so and was asked to email photos to them. They called back to say that they would send cleaning cloths...as if I hadn't tried that already. I tried calling back and left messages quoting my problem number and no one called me back. I emailed. I wrote snail mail. No one ever contacted me. I will never recommend Bosch.

BRADENTON, FLORIDA -- After having my Bosch washer and dryer installed due to moving to a condo and had limited space I was shocked at the experience of modern day drying. I have had the serviceman come out and look at it and he told me if I wanted dry clothes, I should have bought another brand. I paid $1200.00 for this dryer. Before purchase everyone told me what a great brand Bosch was.

Well, if you want dry clothes you are not going to get it at Bosch. All items come out damp and some wet, no matter how many cycles or what settings you use. I now have to hang clothes e.g. bed linens, t-shirts, towels all over my living room and dining room to dry; I think it is 1913 not 2013. I certainly was not informed of this before my purchase. Do not buy Bosch if you expect to have dry clothes using this dryer because you won't. I have never paid so much for so little service ever in my life. The serviceman answer to my complaint was, they are designed that way. Never again. I am a very unhappy Bosch consumer.