ELIZABETH, NEW JERSEY -- We arrived early to pick up 16' truck and were informed that a truck had not come in yet. The woman mentioned that a week earlier 16 people had reserved trucks but only 9 came in. When a truck arrived late for our rental we were told the ABS (automatic brake system) light was on. The mechanic said it was just the sensor light so we decided to take it.
When my husband drove 4 1/2 hours home the next day, mostly on highways, he had to pump the brakes hard in order for them to work, so it was not just the sensor!! When we went to unload 1/2 the truck that evening, there was no dome light so it was very difficult to see what we were doing. After unloading the rest of the truck the next day in 100° weather we had to rush to make sure we returned the truck on time so we would not be charged another day's rental. We had wanted to return the truck to the same town my daughter had moved to but it was more expensive than a town 30 minutes away.
When we arrived in Elizabeth, NJ, the location was closed. When we selected this location for a Sunday drop off, there was no mention that it is not open and had no drop box. We walked around in an unsafe neighborhood for 20+ minutes looking for a key drop box. We considered throwing the key over the barbed wire fence, I kid you not, but the angry guard dog stopped us.
We tried calling the number for the location but it went to voicemail. We called the national number and after 50 minutes talking to a representative AND a supervisor we were told we could not return it elsewhere, could not leave the key in the truck or throw it over the fence. We were told to leave the truck and call that local number on Monday. The supervisor said they were beginning to remove key drop boxes at some locations and since this was a rough neighborhood it made sense that it was gone?!?
The next day I spoke with the woman from the Elizabeth location and she asked where we live and said, "NO way am I driving that far to get the key!" so we would have to drive an hour in order to return it or we would be charged another day. We asked if we could drop it at the local Avis rental in our town and we were told no, it had to be returned to Elizabeth.
We are preferred Avis members and when we called them for help, they said Budget Truck Rental is totally separate from them so they couldn't help us!!! The woman in Elizabeth also said this happens all the time yet neither she nor Budget has taken the time to remove her location as a Sunday drop off location? How is it that they choose to remove the drop box and many people subsequently have problems returning trucks, the customer bears the burden of getting the key back to them?!? DO NOT RENT FROM BUDGET!
OAK PARK, ILLINOIS -- Published https://www.yelp.com/biz/budget-truck-rental-foster-city-2
The title is not meant to be dramatic. It's true. My family rented an Avis Rental truck in order to get to my wife to her new job as a doctor. The plan is that my wife, 18 month baby and I will drive a half day in order to arrive at our new home. After insurance, we paid nearly 2K to drive a banged up truck with all our things. It took us days to pack for a 13 hour drive. Near hour 4 of our drive, lights start flashing on the dashboard. We pull to the nearest hotel and report it to Avis. So begins the painful saga.
First, after an hour, two kind tow-truck members from an outside company come to help via Budget Rental's request. They assess that the truck has water in the Diesel Exhaust Fluid line, and will not work. I explain that we have a tired baby, reserved movers for the next day to help unpack, and that my wife needs to be at the hospital the day after to start her career. The tow-truck drivers explain the situation to Avis Budget, and offer to tow the truck the remaining 8 hours, and then repair it.
Avis Budget Rentals refuses, instead saying they'll send a replacement truck, but give no E.T.A. The tow-truck drivers explain on our behalf that everything we packed for the last few days will need to be taken out of our 26 foot truck to a new one in the current torrential downpour. Avis Budget Rental doesn't care. The tow-truck men apologize on Avis Budget Rental's behalf and let me know there's nothing they can do. I call Avis Budget Rental, begging them to help. I'm told by the Customer Service rep., “I've been working here for some time. We aren't going to tow the truck to your new home. You'll wait and we will contact you when we have replacement.”
I ask to speak to a manager, and after a significant wait, am told there's no manager in the rep.'s building. The representative says she can send me to Customer Service somewhere else, but when she transfers me, I'm hung up on. I call back. No one seems to care, telling me to hang tight. I wait two hours, then three hours. I call Customer Service and Roadside.
I'm told they are still working on finding a replacement truck for me. I ask how will we will move all of the tightly placed boxes, roped up furniture and other valuables. The new representative seems to get mad at me for asking and says, “We have movers that do this for a living. You'll be fine Sir.” I'm told I'll get updates. I get one call. When I return it, no one knows who called me, and has no new updates. I call the office of where I rented the truck. They say sorry and that I should “really try to fight to get a discount once we get the truck back to our destination.”
Finally, nearly 24 hours goes by, and here I am in a hotel, hoping someone will get back to me, while fearing that I'll have to pay for cancelled movers, and that my wife will possibly get in trouble with her new job because Avis Budget leaves us here in the middle of nowhere, with no resolution.
The moral of the story is don't be like me. I'm still staring at my phone, hoping for more calls. I've made dozens, only to reach dead end after dead end. I can't speak to managers, there's no updates, and I'm always just told they're working on it. After the hotel meals, and other expenses, Will our possessions be damaged or even moved for that matter? Who knows. I'll be left with nothing but a hard lesson. NEVER GIVE BUSINESS TO AVIS BUDGET RENTAL. Please, learn from one disgusted, abandoned customer left to die.
MOUNTVERNON, NEW YORK -- I recently had a very bad experience renting a Budget truck in Mount Vernon, NY. Where the truck, neither the equipment I rented (trailer, hand trucks) were available. My appointment was to pick up the truck at 8:00 am and the truck was available at 11:30 am. For the trailer, I had to wait for the next day to pick it up in Elizabeth NJ. The only available location. I even had to pay to park the truck overnight, because I was not able to travel without the trailer.
So now the company refused to compensate me for the gas, mileage and toll I spent to pick up the trailer. Rude people, lack of customer service. My advice, if you don't want to go through a nightmare as I did. Don't try this company! It is the worse service I ever seeing.
ANY, CALIFORNIA -- Really bad experience. I input my pickup and drop off cities. They assigned the drop off to the nearest office they had - which was 165 miles away. Then charged me extra mileage for the private of getting the truck back to them. If a company does not have an office near the destination they should just say so. I really hate being ripped off by these nasty big companies.
When I picked up the truck the check engine light was on. I was told not to worry about it and I could not have a different truck. I was also told not to call with a problem. I filled the truck a mile from the drop off and was charged a $30.00 fee for not filling it plus $17.00 for gas (total BS). When I complained they said things like "you signed the contract" and "I don't want to sound like I am arguing with you" while arguing with me. These guys were pejorative and rude. Never again to budget and Avis. Bad service, ripped off, nasty men.
Absolutely do not EVER rent anything from Budget!!! To say you will end up screwed in the end is an understatement. For starters, I found out accidentally one week before my pickup date that my rental location went out of business, yet no one at Budget notified me. Then, after about ten calls to customer service, they moved my rental location to a city about 85 miles away.
To add insult to injury, the rental tax rate for the new location went up over $200!!! Then they give you this crap about how they have no control over that, that your reservation is just a reservation, no guarantees, no contract. AKA you're screwed!! NEVER do business with either Budget or their parent company, Avis. You will regret it. They cannot be trusted!!
EVANSVILLE, INDIANA -- I ordered a truck and had a confirmation number. I was to pick it up the day after Thanksgiving. When I went to pick it up, they said they did NOT have it even though they had confirmed with me. I was on a very tight schedule... coming up from Texas to clean out a storage unit and making it back during Thanksgiving vacation. Budget not only did not have my truck, their representative who called me told me there were no trucks for me within 100 miles of my location!!! I ended up having to find a U-Haul at the last minute costing me about $300 more than what the Budget truck I had reserved three weeks in advance.
No truck. No attempt by Budget to make things right. Just "sorry, we don't have a truck available." I didn't get the U-Haul until later in the day, and it totally messed up my schedule and plans. I will NEVER try to rent from Budget again. They are HORRIBLE, and I am making a report against them to the BBB.
DAVENPORT, FLORIDA -- If I could give a zero stars they deserve less. The woman that runs the office is terrible. Budget Customer service even worse. The truck liftgate did not work when I arrived to the job site and then I waited 5 hours for roadside assistance. Turns out the batteries had just been replaced and they hooked the wrong wire up to the negative. I paid 2 guys 5 hours of labor to stand around. After calling this location several times to request help or another vehicle, they did nothing to help.
I returned the truck the same day and it was late, dark out and there was no place to park the truck. So we locked the keys in the truck and parked the best I could. Was never given instructions on how to return the truck. In the end I was charged a cleaning fee and 2 days rental on top of. They offered no refund seeing as how I wasted tons of time and money all day. Horrible company!
BUDGET TRUCK RENTAL -- I rented Budget truck in Spring Hill, FL. This lady had her stuff together, just as nice and anything she could do to make our trip easier. We all was well until DEF indicator light came on even though it was over half full. The truck started going slower and slower, and I called Roadside Assistance. I kid you not, there was never a time that I called them that it wasn't 30 to 40 minutes before someone got on the line and then possibly transferred to another person for a even longer wait.
We broke down around 4:00 p.m. and at 10 p.m. we were still by the road on the interstate. We were 17 miles from Tallahassee, Florida that has numerous Budget Truck locations. Even though we were warned not to leave our truck we had to go on into town and get a motel so we could rest. I guess we were expected to sleep in the truck. At around 2 or 3 o'clock in the morning we received a call from the mechanic they sent from...get this...Valdosta, Georgia. Informed us through a text message the truck could not be fixed. Well I thought the logical thing to do was just to send a truck from Tallahassee and couple men to unload and reload on another.
Well after a long, frustrating time once again we were told by Roadside Assistance, "That is handled by Fleet Services." That's not how they handled it, and they were going to tow it to my destination over 150 miles away. Now this is the biggest Budget truck they have, 26 ft huge, and loaded down with all my things, and at this point I don't even know where it is because no one bothers to keep you updated. So I finally found out it had to be approved through Budget for anything over 150 miles. I ask, "Well what will you do if it's not approved?" They had no answer. Well then they dispatched the towing person from again Valdosta, GA. I don't know why.
I was finally seeing the truck being towed up to my driveway at around midnight, and as I was seeing it come through my entryway that we had to saw down because the tow truck with the Budget truck up in air would not fit through, it hit me, "OMG, it's tilted backwards." All my stuff will be thrown towards the back, and I'm a good packer but I was worried.
On top they wanted the tow truck driver to stay while we unloaded this truck at midnight. I said, "You are gonna be here awhile," so he left the truck, and then starting in the morning all the sudden Budget could call me every hour wanting to know if I had the truck unloaded.
A lot of my things as I suspected were thrown around and broken due to the towing the truck for that long of a distance. I called Budget and all they did was assign me an adjuster that has not yet called me or tried to get in touch with me.
TAMPA, FLORIDA -- I rented a moving truck in good faith that it would be in good running condition. Far from it! It broke down 3 separate times! Two of the times I was blocking traffic. I called Budget roadside assistance and explained that I was broke down in a dangerous spot. Instead of helping me, I was put on hold for over 25 minutes. Once they finally picked up I re-explained the situation and they put me on hold again. I finally had to call 911 the first time, then my own tow truck and pay for my own tow out of pocket the second time.
The 3rd time, it broke down in my new apartment complex and I had to have it towed to my storage unit. I had my movers ready, then the Budget tow company called and cancelled on me and wanted to re-schedule for later in the afternoon. The movers, who I paid, had to leave and go to their next call. I have all the receipts for my out-of-pocket tows, movers, taxis, etc. Not to mention time lost from work and settling in to my new apartment on time. Was Budget willing to reimburse me? NO! I've instead had to begin the dispute process with my credit card instead. Worst company ever. DON'T USE BUDGET!
SAN LUIS OBISPO, CALIFORNIA -- We recently reserved a Budget truck rental and car carrier to move from California to Colorado. It was a total nightmare! We reserved it a couple of weeks in advance as we had to be out of our current rental on the 31st of July and needed to get to Colorado in 3 days. When we went to get our truck and trailer they said that the manager Brian had let someone else take our car carrier and that they would get us another one before we left the next morning.
We thought this would be OK because we had to load the truck anyway and didn't really need it until the next morning. They promised us a discount for our troubles and so we just rented the truck and they told us they would do the contract for the trailer the next morning with the discount. We were planning on leaving first thing in the morning and they said they would have the trailer there by 9am.
I called them the next morning and they told us they were having trouble getting the carrier and that they hoped it would be there by 1:00 pm. We went back and forth with them and then they just stopped taking our calls, when I tried to call the manager Brian in the Santa Maria office he was in but his secretary wouldn't let me talk to him and he said we would have the trailer the next morning which meant hotel costs that we really couldn't afford.
We called the National Budget line and spoke to Bobby who was the inventory manager and he said he would get us a carrier as soon as possible and that they wouldn't charge us for the car carrier for all the trouble we had, the next morning we had our carrier and they told us we had to rent the trailer and when we got to Colorado they would reimburse us for the cost since they screwed up out whole time table.
Since we got here we have been trying to contact both the San Luis Obispo office and Bobby at the national company headquarters to no avail, they will not return calls, and when we did get a hold of the customer service reps they were no help whatsoever. Everyone do yourself a favor and DO NOT USE THIS COMPANY, THEY ARE CHEATS AND LIARS AND NOT TRUSTWORTHY.