Budget Rent-A-Car Truck Rentals Consumer Reviews - Page 4

Don't ever rent a truck from Budget. I rented a truck at Budget.com and they said I could pick it up at 6am. I arrived at the location at 8am, stood outside in the cold, in the snow, in Harlem, for an HOUR until the location actually opened. When I complained, Budget didn't care. They don't care if they tell women to stand outside in the cold, in a sketchy part of NYC, next to an ABANDONED BUILDING complete with boarded windows, broken glass, and 5 stray cats... I could have been assaulted! Fortunately, I was only cold and angry. Budget Truck Rental does not care about its customers! Please tell everyone!!!

TACOMA, WASHINGTON -- I showed up to pick up my truck, which I reserved a week before, and they told me there were no trucks to rent. The "company always overbooks like this", she said. Then, after she cancelled my ever-valuable "reservation", I was able to find a truck at the last second at U-Haul. Get this, I then found a $50 charge on my credit card from Budget for not picking up my truck as scheduled!!! Seriously. The U-Haul truck was awesome. Their customer service was awesome. Rent from U-HAUL! You were warned. Try to rent from Budget and they will burn you.

DAVENPORT, FLORIDA -- Do not rent from Budget truck. Was told by a Budget customer service representative "That he was in fact customer service not customer satisfaction." With that attitude you have nowhere to go. Do yourself a favor and stay away from them. The truck was dirty when I picked it up. We only were moving a couple of items - 2 beds, a couch,3 dressers and a couple of bags, all clean, 50 miles. We are clean freaks our houses are not dirty.

My wife complained to me about the dirt on the sheets, I did not take them off to protect my new mattresses. Both my driveways were pressure washed 2 days prior to the move. They charged me 35.00 to clean their dirty truck. The truck was dirty and dangerous tires were bad and it had a misfire. They are a joke and any issues you may have will not be resolved. Save yourself the time and trouble. DON'T USE BUDGET. Thanks Dons Truck, Riverview FL. or Mikes Truck, Rt. 27 Davenport FL.

FAYETTEVILLE, NORTH CAROLINA -- Young, single female moving herself from NC to DE reserved truck and car dolly 1 month in advance. Got a call at 5:15 PM evening before move stating they had no car dolly. Couldn't call back because pick-up location in Fayetteville was closed. Called first thing Sat morn and told NO CAR DOLLY. I cannot drive a rental truck and car at the same time! Budget was no help. Very nasty/rude man at pick-up location. Called customer service "800" number. Reached a Sonja in Texas. She was even nastier. Said "they are a self-move company and nothing is guaranteed." How can I self-move when I don't have the equipment that I reserved???

Then she hung up on me!!! So much for customer service. RENTER BEWARE. NEVER EVER RENT FROM THIS COMPANY. Disgraceful the way they treat a customer. Should never be in business. Am I crazy but when you "reserve" something, shouldn't Budget make every effort to locate the product BEFORE the day of the move? And should customer service be disrespectful? Ended up calling around and found U-Haul. They were very nice and helpful. Budget will never get my business ever! AWFUL.

I believe it is unjust the way Budget Truck Rental has set up their reservation policy. Not only Budget Truck Rental does not guarantee the reservation you make with your credit card, they have a penalty against customers who don't show up (called $50 No Show charge) at the date and time specified in the reservation policy. Budget can ignore a reservation and yet require a $50 penalty charge for customers.

According to Budget, the reservation only guarantees the price in which the truck is rented for and not the actual truck. Budget fails to see that when there is no truck to rent, there will be no savings for the customers. In other words, their reservation is really a gimmick. I would rather pay a higher price for the truck with a guarantee that the truck will be available.

Simply said, if Budget does not guarantee a truck being reserved as it stated in their small print policy on truck reservation, then why should anyone even bother making the reservation? I think they are taking advantage of people and I personally will not rent from them till they change their policy. Please ask Budget to change their unfair reservation policy.

FREDERICK, MARYLAND -- This past Labor Day, I made a reservation for a truck online. After comparing rates for some companies, I settled on Budget. I also noticed that a good number of locations for other companies were closed, although many were open, and it was not surprising given the holiday. I then drove to the place I made the rental and found they were closed. I was not pleased but an error like that seemed excusable, at first. I contacted the national number and they were able to contact another location 30 minutes away and had a truck for me, or so I thought.

I drove there and they were closed as well. When I called back to complain, the customer service representative said that I should have checked up on these places because of the holiday. In other words, don't assume that because we are reserving a truck for you over the phone is actual confirmation of a reservation. The customer service representative spend a fair amount of time trying to explain to me what I did wrong, and finally promised a letter of apology and a 15% off coupon for the next time!

That letter has not yet arrived, but I did get my credit card statement which showed a $50 charge. I was then told this was a "no-show" charge. They removed the charge. I had good experiences renting trucks before from Budget, but in this case as with many other corporations, it is wise to expect incredible sloppiness when you are making arrangements online or by phone.

VANCOUVER, WASHINGTON -- We rented a 16" truck to move my 2-bedroom duplex from Vancouver, WA to Jacksonville, FL. I rented Budget originally because they were less expensive offering a 30% discount, just before the summer rates went up. All my stuff fit neatly in this size (thanks to my brother-in-law who is a great packer!) The truck's A/C was great and worked instantly. The seats were comfortable for both driver and passenger. We never had one ounce of trouble from the truck. It drove as smoothly as a van even though it was 16' long. No mechanical problems whatsoever. We were able to keep up with the speed limit and all other traffic without problem throughout the trip.

The customer service at our pick up point was courteous and helpful, even though their credit machine was on the fritz that day. They made sure we had a good low mileage truck in good condition and seemed very conscientious of our long trip. The drop-off was closed when we arrived to return the truck, however there was clear and easy instructions for leaving the truck so we were not made to bring it back during business hours. I must say that the experience (minus having to be 6 days on the road) was a wonderful one. All in all the move was smooth and as good as anyone could expect for a 3000+ cross country move. Thanks, Budget.

LEESBURG, FLORIDA -- This is worse truck rental place. Arrived and truck was not there. Had to wait like 5 hours after complaining for 2 hours. Yes rate is cheap. But not worth headache.

WAPAKONETA OHIO -- We rented a moving truck to relocate from Wapakoneta, Ohio to Lexington, Kentucky. The desk at Budget was great, they lived up to all they said and provided exactly what we needed. Their rates were competitive and fair. I do not know where any complaints would come from.

This is a terrible and the worst company I have ever seen. They cancelled my reservation 3 times in 3 days. Whenever I make reservation, I go to the office and the office guy tells me that they don't have the truck available. Do not trust this company. Never trust this company. They are liars. They are cheaters. Their service is **, Even %1000000000 **. Go to other companies, not Budget.