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Capital One Consumer Reviews

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Robobank With Fraudulent, Incompetent Customer Service Reps at Their Call Center
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MCLEAN, VIRGINIA -- This is to report to you the most unsatisfactory results of a conversation with one of Cap One's customer reps. The call was in reference to my wife's difficulties in depositing a certified bank check from her deceased mother's estate to our joint checking account with Cap One via our desktop computer. My wife is wheelchair dependent and thus has great difficulty using ATM machines which are notoriously ADA unfriendly.

Her first attempt at depositing this check on 4/27 resulted in the a "not accepted" message on 4/28 since she unknowingly used a checking account not in our joint names. This prompted me to call customer service on 4/29; after explaining the situation to your rep, he emailed me 2 methods for her to redeposit the check. After attempting to do this via her personal log-in, she received the same "not accepted" message.

My 20 minute conversation with Cap One's second customer representative on 4/30 was most unhelpful since he spent 15 minutes talking to his "supervisor" before he could respond to even the simplest question. He then accused me of "trying to commit fraud " by assisting my handicapped wife, which prompted me to disconnect the conversation. On May 1 I learned from my local bank that Cap One's customer service representative had filed a notice in my name with "Early Warning Services" in Scottsdale AZ, which constitutes malicious discriminatory action on the part of Cap One.

Furthermore, I received a message that both of our accounts "are not available for withdrawal". This "frozen" account has so far cost me in excess of $100.00 in additional charges from businesses which are authorized to withdraw their monthly charges from my Cap One account and which have since been denied. A certified letter to the president of this "bank" has received no response whatsoever. The proper name for this robobank is (AL) CAPONE!

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Increased Interest Rate From 9% to 14.9% for No Valid Reason
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RICHMOND, VIRGINIA -- For no valid reason (always paid on time, and had credit scores in the high 700's)... Once I actually used the card for a big purchase, Capital One just decided to raise my interest rate from 9% to 14.9%. Of course, when I called to complain, I got some minimal wage call taker who "couldn't do anything" and said it was probably due to my credit score! Ah, yes, my credit score which is 88% above everyone else in the country!

And they did this to a policeman's widow... So any of their so called "charity donations" are just for tax write offs; they obviously don't care and are out to suck the money out of whoever they can. Just paid them off, and relished cutting up their credit card. Will never, ever trust them again... Now, their logo and commercials actually repulse me. Just a bad company who deserves to go under.

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Poor Customer Policy
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MASSACHUSETTS -- Capital ONE A COMPANY NOT TO BANK ON. A few years ago I had a Capital One CC for my business, I used this account for a decade. My bank sent a check automatically every 30 days to cover the minimum, this allowed me to pay the balance at my leisure and was usually paid in full two to three weeks after the automatic bank payment.

I am traveling and I checked into a hotel and my Capital One card gets rejected. I called Capital One to find out what the problem was, they told me I was late on a payment. The Balance on my Capital One account was Fifteen Dollars, they had received a One Hundred Dollar check and another check for over Two Thousand Dollars within three weeks of this phone call. They refused to reactivate the card until I could make the fifteen dollar payment, they actually said that this was due to a new Massachusetts regulation.

They had no problem leaving me stranded, fortunately I have an outstanding credit rating and used another line of credit. Now they send me junk mail five times a week telling me they want my business, what a joke. Vote with your feet when you get bad service from a company.

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Fraud Going On Within Capital One?
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RICHMOND, OHIO -- I received a phone call from Capital one, asking if I had applied for a credit card - I told them "No". They informed me that someone HAD applied for a card, using MY information and they suspected that it was fraud - thus the call. They gave me the phone numbers of three credit reporting agencies to call, telling me to inform them that someone had applied for a credit card, fraudulently, in my name. They explained that this COULD hurt my credit. They then assured me that they would take care of the matter and no card would be sent to me.

Today, I received a letter for Capital One congratulating me on becoming a Capital One Credit card member with a $5,000 credit line, my card will arrive in a week or so. They gave a number that I could call - NO reference number - nothing. When I called (and I was on the phone for close to an hour and a half) ALL they wanted was my social security number! Saying THAT was the ONLY way they could look up the card. Of course they had my name, phone number and address, but just HAD to have my social security number? Certainly I didn't give it to them.

I think they are crooks. My husband DOES have a Capital One credit card and has had for years - After all this today, he cancelled his card. Also, we could barely understand ANYONE we talked to. Do they NOT hire Americans anymore?

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Horrible Company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VIRGINIA -- Once again I am on hold with Capital One. This time I am at 31 minutes and counting. I changed insurance companies 3 months ago, but they won't reevaluate my escrow to lower my payments. I have had only bad experiences with Capital One.

When I needed help making my payments during the financial crisis, they asked me if making a higher payment would help me out. When I tried to make up the difference by being on a payment plan, the took 10 days to process my final payment that they required me to send by mail. Then they accessed $1200.00 in late fees. Horrible, predatory company. Please don't do business with them. They are very large and once they have you, they will take advantage of you at every turn.

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Capital One Changed My 7.9% Fixed Rate CC to Variable 17.9%
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

On 7/5/13 I called Capital One to explore if I could reduce my 7.9% fixed interest rate credit card only to learn my Capital One credit card interest rate had been changed to a variable interest rate of 17.9% without my consent. I have held my Capital One credit card since 2003 and have great credit. When I asked why I had never been notified, and that I never consented to a change in terms, I was told Capital One "mailed" me a letter notifying me of the change. When I shared I never received this information, ** (the account supervisor) stated Capital One reserves the right at any time to modify the terms of a written contract.

I am very concerned with this arbitrary practice and have decided to no longer use my Capital One credit card. While I do not like posting negative comments online, I do believe it necessary to educate others so they are fully aware of organizational practices prior to signing contracts. If you have a Capital One credit card, please call customer service and inquire about your current interest rate. If you too have had your interest rate modified without your consent, discontinue using the card immediately.

Do not cancel the card as it may negatively impact your credit history depending on how long you have held the card. Given the length of my history with the card, I cannot cancel the card, but Capital One will no longer receive my business through my use of the card.

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This is the sorriest company I have ever dealt with.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLORADO -- This is the sorriest company I have ever dealt with. They added new charges after I closed the account and paid off their so called balance. They transferred a balance without my permission when I had merely called to ask questions about this procedure. Had all kinds of trouble getting that taken care of. I was hung up on several times. My bank tried to help. Same thing happened. She was hung up on too. Had 6 fraudulent charges that were never resolved. I paid them just to get rid of these Bimbos. Never again!! Would never recommend this outfit to anyone except an enemy.

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Credit Rating & Non-Notification of Judgment Attained
By -

RICHMOND, VIRGINIA -- This is to inform you of the back-door actions of Capital One Financial Services. I will start with the background of the story. With the bills mounting, I sought the help of a consumer credit counseling agency. With six revolving accounts, they helped out a lot. I started the plan in December of 2001, and have made every payment early. It worked great, the letters stopped arriving, no more phone calls at dinner time, and the financial companies were sending receipts for payments made including Capital One.

In fact, I received a letter, which was a receipt, from Capital One dated March 4th 2002, stating that they received my payment on February 28th and attached a payment coupon for the next month’s payment. Then, on April 3rd 2002, I received another letter dated March 25th 2002, that Capital One has obtained a judgment against me in Richmond General District Court for the amount owed. Not once was I notified that they were taking me to court, nor did I receive a summons from the court requesting my presence for a case against me.

I contacted the counseling agency, who after a day’s research, stated that there was nothing they could do, so I turned directly to Capital One. I finally reached the recovery specialist assigned to my account, who will remain as M. **, and she stated that they were prepared to offer a settlement or I would face garnishment. The settlement offer was for $750.00, out of a $1036.00 balance.

After further discussion, she advised that she could set-up an installment plan as to which I would be required to pay approximately $330.00 per month, for the next three months. She gave me until April 15th to make a decision. After arranging to make the $750.00 payment, through the aid of my family, I contacted M. ** to advise her that I would be able to make the settlement. At that time I asked how it would be reported to the Credit Bureaus. She stated that it would show as settled, but still at the current R9 rating.

After considering the situation, I have contacted my attorney, in an attempt to correct my credit bureau standings. I am not, in any way, disputing the amount owed, but the rating reflected. I know that financial institutions have the ability to “amend” credit ratings as they see fit, and this is my purpose for this. I am requesting my attorney to seek at a minimum, an R5 credit rating, so that my credit rating will not be hankered by this wrongdoing for the next seven years. I am hoping that no one else will be lured into the trap that Capital One sets for it’s customers.

There are many avenues out there that they used to manipulate their customers and even though I am not at liberty to discuss them because I am a previous employee, but here’s how you can gauge your “worthiness” to your credit card company. Call them and request to close your account. If they don’t make an offer to keep your account, i.e. lowering interest rates, yearly fee, etc., then they don’t think very highly of you. I can guarantee that if you recently opened an account and you call with a request to close it, 9 times out of 10, they will not make any offers to keep you as a customer.

If you have any advice, comments, or concerns, please feel free to e-mail me at any time at the e-mail address stated. Mail to: **. To help keep me as a potential future customer, I would like the following: Restore the credit rating on this account to a 5 rating, and cease and desist on all contact, with exception of proof in writing that the adjustments have been made to both my credit report and Elaina **'s (secondary cardholder) as well, in return for full settlement payment by the 30th of April 2002, as you requested. At the very least I would like a response from your company regarding this incident.

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Horrible
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RICHMOND, VA -- I received good service when deposited money. However, when I needed to transfer money - I faced the problem. For 2 weeks I get no help from anybody at Capital One. It is not possible to transfer - I get advice to contact customer service. Customer service is not reachable. I am trying to contact for 2 weeks - on hold forever. It seems that bank is just holding your money without any possibility to transfer or use. We also tried to write to BBB, no answer from Capital One. Headquarters also do not answer any phones. Do not use this bank. They are just robbers.

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Life Saver
StarStarStarStarStarBy -
Rating: 5/51

I flew into Phoenix airport and would have to rent a car to go and visit my son, who is stationed in So. Arizona. Well the girl at the rental car place zipped my card thru for the $300 rental and then said "Oh no, I forgot to add the deposit amount of $150." I said, "no problem, I have cash," and she said "No it has to be on same card in the same transaction," so she credited the $300 and ran thru at $450. Well credit is not immediate and this all went over my limit.

So now I have no rental car. "But wait we have a guy who does rentals on the side for cash, I'm sure he can help you out." They told me I could rent a car for $450 cash thru him. I said, "I'm going to call Capital One." They told me it was a waste of time. I called and told them my situation and got connected to some awesome people who got everything straightened out. They had to talk with the rental car manager and instructed me NOT to hang up until I had the keys in my had. What could of been a nightmare worked out great and I had a wonderful vacation with my son and his wife. Thank you Capital One.

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Capital One Rating:
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1.5 out of 5, based on 24 ratings and
146 reviews & complaints.
Contact Information:
Capital One
1680 Capital One Drive
McLean, VA 22102
1-800-227-4825 (ph)
www.capitalone.com
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