CarMax Consumer Reviews - Page 2

FORT MYERS, FLORIDA -- I was told by my salesman that all CarMax go through a 125 point inspection which I was lied to and it was a total misrepresentation. I was sold a Cadillac. A junk from the day I took it out of the lot. I have so many thing wrong with it, it proved they never did a 125 inspection.

I had to rent cars so I could do my work, because I was ready to lose my job. I was unable to do my job, I lost so much money with that junk car that I was sold by CarMax, that I did not have an option to give it back to the lender. So not just buying a junk car was I harmed but now I have a repossession on my credit. I have service records from the day I took the car out of the CarMax lot. I am filing a complaint with the Delores Division, with the State Of Florida.

MIAMI, FLORIDA -- I am a Carmax ex-employee so I can give you a little feedback. Carmax puts about $4,000 markup from cost on average some less some even more. I have experience in buying cars and you are better off in a dealership where you can haggle the price. Paying whatever a dealer thinks is fair is just plain stupid. If you are a skill negotiator you can get a really good deal. AutoNation and Carmax are both the same, corporations for profit business. They just go about conducting their business in a different manner.

Carmax is not the Salvation Army or United Way, they charge really high interest rates for their cars and both dealerships if you let them will bury you into a car that you will be greatly upside down someday when you want to get out of the car. I also sold for traditional dealerships and they do the same. Be a smart consumer and a good negotiator but I would never buy a car at a fixed price unless I got wholesale value with Edmond's or KBB. People do not realize this but you can buy a new car for the prices CarMax has on their used cars with low APR's, which means lower cars payments and money saved.

ORLANDO, FLORIDA -- -My bizarre and disturbing experience at Carmax Orlando Airport-

First I need to say that in many years dealing with this auto dealership in FL, I have never been treat like sh**, as recently happened with this sales representative named Jeanne Keller.
What she did from the moment she saw me, (and of course she noticed my beautiful "Hispanic profile"), was to show how she hate my race... Talking to me using a perfidious language, harassing me for demanding adequate attention and/or the customer service I was entitled to receive not only because I was buying a car from them but because every single human being deserve it.
It's very frustrating still to remember that day, (02/22/2018), which got worse when the mentioned trashy lady ask for "help" from one of her "supervisors", (Jose, another hispanic but really ugly guy), less professional than her, yelling at me in front of everyone demanding to "stay away" from the unmentionable female... Ahh? (Que tal este hp?).
During all the time I was there that day and the following day picking up the vehicle, she was chasing me to every space of the lot, looking at me with disdain showing the an awkward "zombie-style", making fun of me with her co-workers... I felt like I was still in elementary school but surrounded by armed gangsters waiting the opportunity to stab a knife on my back... (She knows she really wanted to do so)...
Bottom line, please stay away from this location, unless you are happy receiving the most crappy and odd service from a car dealership.
Thank you Mr. President for empowering all this mentally ill animals to act like no one else matter.

GAINSVILLE, FLORIDA -- Bought a Jeep 2004 Liberty about a year ago. First the battery died, that was resolved. Now after a year there is a vibration in the front end, the mechanic said that the car is not safe to drive. The ball joints and lower arms need to be replaced.
I didn't sign up for Max car as the mileage was high already on the car and I would it would probably not be covered anyway.
So my question is why should I buy from Carmax and pay 3 time the price, as listed by private sellers, when the car is going to have major issues like this!!

Take a mechanic with you if you decide to buy from Carmax, they are no different then any other dealer or private seller.

SAN ANTONIO, TEXAS -- First of all, the car they sold me is a lemon. It's been in their shop so many times and has had numerous recalls. Every time I take it in I pay the deductible. They fix it and the next month something else breaks so there goes another deductible.

Last month I took it in and they said they fixed it. I got it back and it was making another noise. I took it back and they charged me to run another diagnostic. This time they said it didn't have any oil in it which I question because in the past the change oil light comes on when it needs an oil change but this time it didn't plus they just had it and never even mentioned anything about oil. So now I had to pay a diagnostic fee again. They have bad mechanics!!!

RALEIGH, NORTH CAROLINA -- I think people come to this site to complain and it gives Carmax a bad rating. I have purchased 4 vehicles from Carmax and sold 3 vehicles to them. I have had nothing but great experience through Carmax. After years of being ripped off at dealerships, I started selling my vehicles to Carmax and they give me a great price (over the KBB price each time)!

My friend went to purchase a car at a dealership and they were not giving him what he needed on his trade-in and the sales person actually told him to sell his car to Carmax and bring the check to them as the down payment... he was shocked at the price he received for his car.

I purchased two vehicles on the lot and had two vehicles transferred to me. Each time the sale and/or transfer was quick and smooth. They tell you that it could take anywhere from 1 to 28 days to transfer depending on where you are transferring from. We purchased the extended warranty on one of the vehicles and found it to be a waste of money. The one time that we did try to use it, the warrantless was days from ending and our claim was denied. We did not purchases the warrantless on the other vehicles.

BEAVERTON, OREGON -- I had a buyer for a car I financed with Carmax. When I called to ask how to expedite the process of paying the loan off and getting the title they said to go into the dealer and pay it off with my debit card. Then they could fax the receipt to the finance department and they would rush the title to me the next day. When I called the next day to follow up, they told me they were holding the title for 5 days. Even though I have a bank statement showing the money being transferred to them. This on top of the car being over priced. Carmax is a huge rip off!

BUENA PARK, CALIFORNIA -- Our daughter had a tear-able experience with Carmax, stay away from them, not as good as it looks on the surface.
She bought a car and her trade in was never transferred so she started getting tickets in the mail from all over LA, Carmax finally sent a letter to the state but not before collection agencies started calling!
She found out the car had been in an accident, Carmax said it had a clean title! Seems Carmax only uses their own title search company not Carfax,,,which found the accident
Carmax offered her 5 grand less than she owes to take the car off her hands! How is that for customer service!
Stay away from Carmax and if you must buy from them, make them use Carfax to search for accidents, the service they use and own is worthless. One Star is all they will get from me and lot's of bad PR.

NORCROSS, GEORGIA -- We were recently at the store in Norcross, GA. It was very unpleasant. I had gone in to look/buy a 2010 Dodge Caliber. It took about 5 minutes to find the vehicle we wanted since we had done some research on their website prior. We sat down with the salesman **. The first day we spent 5 hours there. We went through everything paperwork, down payment, insurance. You name it we did it. He kept running back and forth, and coming back with "The financial department needs this, and this". He was extremely UNorganized. When it was all over with we had given him everything.

Just as we went into the signing room he pulled us out of the signing room and said "Carmax" would not let us have the car until my DL had been changed over to GA. Now.. I can agree that was my fault, but he had seen my DL at the very beginning he couldn't tell me this before I wasted all that time, and we had gone through all of that? Well I left the dealership and the next day I went and got my correct DL. So at that point there was nothing else that needed to be done. I had kept in contact with him every single day since he had said he would hold the vehicle for me.

He assured me when we came in again that it would be a very quick process and nothing else would happen. Well we showed up a 2nd day, and he had to redo the paperwork. After telling us he wouldn't have to, that everything was finished with the Caliber. That took almost 3 hours. The salesperson was extremely UN-knowledgeable and did not answer many questions. When we asked him why he kept re-submitting the information for the loan approvals he said he had to do that every time he had to correct something on the paperwork. All the mistakes on the paperwork was his fault.

I was sitting behind him in the office looking at his computer screen and I corrected him several times on things that were wrong. Finally when the paperwork was done and we went into the signing room we sat there for almost a hour. No one came over, people kept looking at us and finally I asked, "What is going on?" No one said anything. Finally someone came over, sat down and said.. "We are sorry we cannot find the Caliber's title. We are looking for it.." Now.. we had spoken to our sales person several times we were under the impression the deal was done, then when we get to the final stages the car title is not available.

My salesperson was not even going to tell me this until I asked him. Let me add to this, my grandmother was with me. She is elderly, has some health problems.. but she was there helping me find a good vehicle since she has had some dealings with dealerships, and she knows how they work. My grandmother had to ask the sales person 3 times, "What was going on with the car, and why was it taking so long?" He kept dodging the question and would not answer her. Finally he told her, and she asked him the same thing we did, "How can you have a vehicle for sale on your car lot and have no idea where the title is?"

Now out of all of those days that I spoke with him, and the first day of going through the paperwork I was told all of this was done. It wasn't anything of the sorts. I would think if he knew we were coming back and had shown that much interest in that vehicle he would have made sure everything was together. To top it all off shortly after that happened, he told us he had to go home. His wife was there to pick him up. So he handed us off to another salesman. Yes the other salesman was great, but we had to go through everything all over again.

To top it all off.. they had no other calibers, and told us they could have one shipped from another CarMax but it would not be there until tomorrow. So we ended up having to choose something else off of the lot. We did not leave the dealership until 10:30 P.M. that night. All over CarMax there were signs up saying, "You can have a stress-free, enjoyable, good price, buying experience." We got none of those things. Also the commercials that say, "The way car buying should be". After that I will probably never go through any of that ever again.

I walked away with a car I do like, but somewhat feel like we settled because we could not get our first choice. The car is a great car, but it was not exactly what we wanted. I am very unhappy about this whole situation. I've never had a experience like this in my life. I feel lied to, and ran-around.

SAN ANTONIO, TEXAS -- My car has been "in the shop" off and on (more on than off) for the past seven months for transmission problems. Once my son picked it up for me and he didn't get more than a mile away before he had to take it back. I was assured the transmission was in working order.

Finally, my car stalled on the Interstate and I had to have it towed home. I was called and kept up-to-date at this point. They took it to a Volkswagen dealership since it still had the factory warranty. Next I hear, through my son, that they called and said I owe CarMax thousands because the warranty didn't cover it. I called and left messages that were unanswered. I did not give permission to spend that kind of money. CarMax has ignored me for more than a month.

I sent a registered letter to their corporate office and to the local dealership's general manager requesting copies of the repairs made on my car and a written statement of what they felt I needed to do to get my car back. I never heard from anyone at their corporate office or local manager. I then finally got a phone message from their service manager saying he wanted to chat with me about the car and he understood I wanted some paperwork.

At this point, I do not trust this company and will not discuss this on the phone. I left the repair manager a message to that effect and I again requested a written statement and copies of my repairs. His response was a message saying he wants me to call him about the car. His messages do not match my questions and requests. I called again requesting the repair bills and statement of what they want from me. I left my work fax number. I do find it peculiar that there is no email address to contact the local store and in their phone directory there is no option to talk to the general manager. And also, it appears, they do not want anything in writing.

I cannot resolve this without the information I am requesting. I have bought two other cars from CarMax and never had any issues with them until this car. I am a widow of a disabled veteran with a small income. I do not have the resources to get another car. I am walking, taking the bus, and relying on friends to get me to the grocery store. This is causing me great anxiety which is affecting my health, and causing me to miss important evening meetings related to my job.