I canceled a reservation within the time frame allowed... The reservation did not complete as expected and I didn't receive a confirmation notice. Unfortunately I was on the road in Europe and had difficulty checking my email to see whether it eventually came through. Only to find that it did not cancel and I did not receive a refund for my prepaid rental. I contacted support only to be told that it was beyond the time that I could cancel. Making it difficult to cancel within the allowed time frame is a bait and switch technique to rip off customers. In the past I was extremely happy with CarRentals.com, but no longer.
SAN FRANCISCO, CALIFORNIA -- I booked a HERTZ rental car through CARRENTALS.COM for pickup at Panama City Beaches Airport (ECP). What happened was they deceptively lie when you are making the reservation about where your car will be, then they leave no phone # ANYWHERE to contact them. Only AFTER you make your non-refundable reservation do they tell you that your car needs to be picked up 23 miles from the airport and that you will have no transportation to go pick up your vehicle. Then they refuse to help you after stealing your money. BEWARE. Avoid CarRentals.com at all costs or be sorry like we were.
BANGKOK -- Booked a 7 seat SUV to pick up at the airport on my arrival to Bangkok. The website said book now as this vehicle was popular. I did this and entered all my details and credit card. On arrival to Bangkok I went to rental counter and signed all documents as requested and was shown to my car. A 5 seater sedan was the car they had for me. So now how do I get my family to fit 5 seats when we need 7? Disgraceful car rental company and they did nothing to assist, resolve the problem. They also continued to advertise the 7 seat car for the same period as being available.
My advice is to keep well away from this company and use the more reputable companies. They totally stuffed up the start of our family holiday and caused us to remain in Bangkok for 2 days to enable us to book another car to go on our trip. The worst rental experience I have had.
PHOENIX, ARIZONA -- One price is advertised but the hidden charges of facility fees and taxes will DOUBLE YOUR RATE. I also needed to make a change. That is NOT ALLOWED. I am out my $25 even though Customer Support said they would see about changing the date since my flight date changed. When I complained, they claimed they would check on it for me if I would give them the new date of the flight, etc. ABSOLUTELY NO RESPONSE when I provided this for them. The NO CHANGE is not disclosed until AFTER you pay for it. Book directly with the car company or someone reputable. I only needed the car for 4 hours!
DENVER, COLORADO -- Scheduled a car to be rented and picked up at Denver International Airport. Everything was entered correctly and looked good. When the confirmation came via email, it scheduled the pickup in Lakewood, CO (about 25 miles away from the airport). There is no phone number to contact on ANY of their information. Customer Service has a email address, but it was worthless.
Then I saw where this company belonged to - Expedia. Call Expedia and they were marathon worthless, they gave me a number for Avis Rental. Too bad I was renting from Hertz. I finally got a hold of a nice agent from Hertz who got me out of the reservation for a cost of $50.00. This company needs to be out of business. If only I could find a telephone number or legal address to this company.
I just rented a car from CaRentals.com. I fly into Orlando frequently and decided to check out the prices at CaRentals.com. I found a good price for a car that was listed as being at the airport. (I checked this against other off site rentals that I've used, and they were all listed with their off-airport address.) So I went ahead and booked an Ace rental car (location MCO airport, Orlando, it said), and the Confirmation came back with an off airport address.
It's a non-refundable reservation, so I arrive in Orlando at night with a three hour drive east ahead of me, and I have to wait for a shuttle to take me west to pick up the car. Wouldn't have rented from them if I knew that. My advise: do your own research before committing to a purchase from this company. For me, I'll go back to the businesses that have never steered me wrong. I won't be using CaRentals.com again.
I rented a car through Carrentals.com via kayak.com. The company pre-charged my credit card, which was unusual. When I got to the car rental kiosk, I was informed that I would have to purchase "mandatory" insurance which would raise the entire rental fee by 60%. The attendant was apologetic, because this seems to happen all the time with Carrentals.com. Given that the price was $100 more for four days of rental, I declined the service and immediately informed Carrentals.com of my cancellation. The company allowed me to cancel the reservation but refused to give any type of refund.
I called several times to the company, but I was passed around on the phone and I could not reach anybody of authority. The communications that I did have with the company were very bureaucratic and doctrinaire. In the end, I lost $150 because of this service. I will never use the service again, and I would not recommend this company to anybody. Their business model is to hide fees and nickel and dime you. When you figure out that you have been ripped off, they refuse to speak with you.
UNKNOWN -- With the help of CarRentals.com, Advantage Rent a Car attempted to charge us in advance for a car rental reservation, and when we rejected this hidden arrangement, they pretended that we could not cancel, and that we had agreed to be robbed. Yet, five hours later they offered to cancel for $50 fee.
My credit card company has assured me they will never receive a single cent from me. I have reported them to http://www.Illinoisattorneygeneral.gov and will dispute any charges from them with my last breath. They are the lowest of the low, and I refer not to price. Do not use CarRentals.com or any of their products. They will try to steal from you.
CALGARY -- I've always used Carrentals.com in North America/Canada and never had to purchase insurance because my personal insurance covers me in Canada and USA. This time I rented in Spain where my insurance does not cover me so had to purchase insurance through Carrentals.com. My initial quote for total rental including insurance for 20 days was roughly 400 euros. When I go to the rental desk at Avis they said that their records did not show insurance.
I called the call center and spoke to an agent and the Call Centre Agent advised me to take insurance with the rental company (4 times more than through Carrentals.com - roughly 1600 euros) and then log a case once I return the vehicle to try and get a refund. Followed his advice and when I logged a case was informed that because I had now accepted these charges that Carrentals was unable to provide me with a refund. I am still fighting to try and get my refund but seems like I am fighting a losing battle.
NEW YORK -- I input all my dates and information and reviewed with my boyfriend before submitting. Everything was correct, so naturally I hit 'submit'. When we got our confirmation email, the days were all correct but they were exactly 1 week AFTER the dates we had selected. I contacted their customer service department who only replied saying that I agreed to the terms and conditions and no refund, cancellation, or changes could be made. They then ended their email with "Sorry." This is very clearly a scam site and I really really wish I had read some reviews first before giving them all of my personal information.