NEW YORK -- First time ordering from Cato. Ordered 8 items online. Only received 5 of the 8. When the order came, it was the worst packaging I've ever received. 5 items shoved so tightly into a film bag and came with no packing slip whatsoever. When I e-mailed customer service, to inquire about the 3 missing items and no packing slip, I did get a timely reply, but the reply was that they issued me a refund. I didn't ask for a refund, I was inquiring about the status of the missing items. When I e-mailed back to state again that I am looking for the missing items, the reply was "We already issued you a refund, you can re-order them".
In addition to all this, they charged my acct. and in addition to the charge, left a pending hold on my account in addition to the original charge until 3 days after my order was received. That meant $180 of money in my account, that I wasn't able to access although, they had already debited my account. Never, never again Cato- just a terrible experience!!!
CHARLOTTE, NORTH CAROLINA -- I had shopped at Cato university store and paid in full for a skirt which they assured will be arriving at their store on the 15th Monday. When the day passed and no one contacted me I went to the store and inquired about it. When they said it'll be arriving on the 22nd May and it's the 24th today and I've called the headquarters twice and left a voicemail which they initially failed to return however the district manager called later and assured me it'll be arriving on the 22nd Monday but looks like that info was also false.
After calling the headquarters again, Joe returned my call and said I need to speak to someone from the e-commerce department so I was transferred and as usual I left a voicemail but I still haven't received my purchase. It was punched initially on the 13th for my sister who was visiting me from Toronto for Mother's Day. Unfortunately I had to buy her a different gift before she left on the 17th. This has been the worst retail shopping experience ever. I shop at Macy's, Nordstrom, Loft and Cato but now I know that Cato is just going to be dropped out of my list.
A customer should never have to go through so much hassle to receive a purchase after paying for it in full upfront and all the staff seems so ignorant. They are only taught to pass the bug to the next person and give contradicting information. The CEO needs to think about doing some serious training starting from the headquarters staff. Extremely disappointed and glad to cross them off my list.
MARYLAND -- Cato has always been my go to. I would tell anyone I met that if they ever shop there they should look it up. I got a pair of jeans as a gift. I have worn them twice. They ripped. This is the second pair I have gotten that ripped. When I complained they said I need a receipt or they give me nothing. Way to stand by your products!!! NEVER AGAIN!!!
LOUISVILLE, KENTUCKY -- So my mother and I went shopping for new summer clothes a couple weeks ago. We found several things and bought them. Unfortunately, we did not try everything on that day and a few things did not work for us. I called the store to see what their return policy without a receipt was. And was told, "No problem, we will just give you a gift card for what the items are selling for now." Ok, cool, no problem. I specifically asked, "was there a limit on the number of items to be returned, as there was 5 things altogether between my things and my mom's things." I was again told no problem. The lady rang everything up and it came to $137 to go on the gift card.
At that point a key or something is required from the manager. She puts her key in to do whatever and sees the total and says, "No way, that's too many things." "Excuse me...??" It wasn't too many things when we bought 18 items that day!!! I specifically asked that question when I called and was told it was fine. She said I could pick 1 thing to return and would have to just be stuck with the rest of the items I guess. They were all the same size, why would I only want to return 1 thing, when they all didn't fit??? We should have tried EVERYTHING on that day I guess. B/c now we are stuck with $140 worth of clothes that don't fit right and are not allowed to return them.
Although it clearly states online and at the register, you can return without a receipt. It does NOT say we can only return 1 item!!! The manager was condescending and extremely rude to me!!! She berated me in front of everyone in the store and made me feel stupid like I had done something wrong when I was following their policy!!! A gift card would have been fine, except now I will NEVER shop at Cato again, after her embarrassing me that way!!! The poor girl at the register kept apologizing for her manager's attitude. But then refused to tell me what her name was so I could call customer service on her behavior.
I called customer service and she was shocked that she told me it was too many things. That was not their policy she told me. My complaint will be sent to the district manager and they will be giving me a callback... Yeah right. Shame on you manager at Cane Run Road. You have a nasty attitude and are extremely rude to your customers!!! Not to mention, NOT following Cato's return policy... My mother nor I will step foot in a Cato's again!!!
JASPER, TEXAS -- Let me start out by saying that I LOVE Cato. I have been a loyal customer for many years and almost never leave empty handed. My mother and I drove fifty miles to the Cato in Jasper, TX, looking for a great deal. We had been to the store many times before and are always happy with our bargains.
When I entered the store, I made my way to the restroom. Before entering the lady working there shouted across the store "May I help you?!" I then told her that I was just using the restroom. She told me that the restroom is for customers only. I told her that I am a customer, I just needed to use the restroom before shopping. She then snorted at me and said "Just thought you should know the restroom is just for customers."
I used the restroom and found that there wasn't any soap. I was going to tell her, but when I walked out of the restroom, she was on her cell phone taking a personal call with customers in the store. I walked over to my mom and told her what happened when I walked in and then continued on to tell my mother that I was going to look in another store. If this would've been the end of the situation, I wouldn't even write this review.
After I leave the store, the employee confronts my MOTHER telling her that she didn't deserve to be talked to that way and that the bathroom isn't for anyone's use with the exception of employees. My mother tells the woman that we visit the store often and have always been allowed to use the restroom. The employee just walked off. Now, the fact that she confronted my mother rather than me is the main factor that made me write this review. I am an adult and if she had a problem, she should've taken up the problem with me.
I am a very, very disappointed customer. I feel that I was respectful to her even when she was blatantly rude. I will not abandon shopping at Cato because of this, but I am very saddened by the lack of customer service I received today.
RANDLEMAN, NORTH CAROLINA -- As a retail store manager that works between 60-80hrs I rarely get a chance to "spiffy" myself up. There is one time a year that I go all out on myself. I went into a Cato store in the adjacent town I live and picked out 4 shirts and 3 pants. I found a dress I feel in love with but wanted to try it on. As I walked up to the counter there were 2 women at the counter. The elder of the 2 said "Oh my you did you get enough things?" I said “Yes and I'm not done but I would like to try this on.” She rolled her eyes and muttered something. So I quickly informed her that I can place the items back if she had an issue.
The younger one led me to the dressing room. I came out and placed the dress with the rest of my items. She started ringing me up and the elder at this time said "You sure did get some pretty outfits." to which my reply was “Yes it's the one time a year I do for me when the rest of the year it's for my kids.” She then looked me up and down and stated that they offer lay away if I needed. I assured her that I made enough that at this time that service was not needed. She huffed, rolled her eyes, then turned to a male behind the counter and started stroking his beard.
As the younger female rang me up she announced out loud that I was using my H&R Block card to make the purchase. Wow. As I was leaving the elder one again with her little jabs hollers out to make sure I come back to spend more money. I don't think so. I will online shop or drive another 35min to go to another Cato.
WALKER, LOUISIANA -- As a longtime patron of these stores I entered the Walker, LA location today with one objective... a new bra. As I didn't have time to go to a mall I was happy to see that they even carried bras as I'd never purchased one from their stores. As I found what I believed to be my size I was informed I couldn't try them on. I requested to just step in the back and slip it over my shirt real quick, I wouldn't remove any tags just wanted to make sure it would work until I could get to a department store. Again, I was denied.
So I ask can I purchase one and try it on and then if I like it I'll buy more. This was acceptable so I did and of course it didn't fit. I returned my purchase to its bag and left the dressing room to find the next size down. When I was asked to hand over my purchase for re-shelving I explained that I had already purchased them. Cato employee, Mrs. **, at the Walker, LA location caught an attitude began mumbling and even involved other patrons in her little fit.
When I asked her what she had said she told me it was the holidays and she didn't need my kind in her store. I inquired her name and she loudly announced it in a tone as if she didn't care I was going to report her to her employer and even daring me to. I am completely shocked that Cato's staff would act in such a way.
GULFPORT, MISSISSIPPI -- I have been a customer of the Gulfport, MS Cato Fashions store for many years, but I had an experience with the manager today that was so unfathomable I will never shop there again and I will tell all my friends about it as well. I was outside not even in the store and on a different store's property the legal distance from the front door and I was smoking. The manager came out and was very nasty to me. Said I could not stand there even though it was on a different store's property and smoke cause just the smell of it drifts her way.
I offered to move farther away in the rain but she said I could not stand there either that I had to go sit in my car!!! Ok so I am a smoker a personal choice, not hers to make for me I was not on her store's property, offered to move farther away as a compromise and she continued to be nasty to me. She basically told me that no matter how far away I was it would never be far enough away to cover my stink that is so rude from the manager of a place I usually shop at that I cannot bring myself to go there anymore and I am sure the people I know feel the same way as I!!!
LUMBERTON, TEXAS -- I love the styles of the fashions at Cato. My sister, who has a pacemaker and gets out of breath if having to walk a distance, asked to use the restroom while shopping. The clerk told her she couldn't. Said she had worked for Cato for 2 yrs and no customers were allowed to use restroom. My sis left the store to find a restroom elsewhere. She became winded and fainted on the sidewalk due to having to walk some distance. It is sad that Cato treats their customers so badly. Also, they pay their employees so poorly. I was sickened to learn how little my friend makes at the Lumberton, TX store. Shame on you Cato. You could make a good store great if you come into the 21st century.
BENTON HARBOR, MICHIGAN -- My complaint is that I did a lay way and I used my bank card for the initial payment and when I went to pick up the order I paid cash for the order. I went to return the order and I was told that by the salesperson Amy that she need my card so that she could put the money back on my card. I stated to her that I paid cash when I pick up my order. She stated that they go by the initial order and it was paid with the card so we will need to put back on the card. Cato that not good customer service.
I can understand if I paid for the order with the credit card I could accept that, but If I paid with cash that what I should have receive not back, not credit card because of the initial. Then I was lied to by Amy stated that with most bank it go back on your card instantly but it depend on your bank. I call corporate and spoke with corporate and explain to customer service person Trina and she give me the same store. The CEO or whoever need to change the policy if person paid cash to pick up then cash should be given back. I learn a lesson never shop at CATO.