POMPANO BEACH, FLORIDA -- On March 14, 2014, I flew to Fort Lauderdale and met with the manager, Austin. I was looking for a 97 or 98 Lincoln Mark with low miles that was in excellent condition. At the time, this particular car, was the second highest priced similar model listed on any of the major used car sites. I was willing to pay top dollar to receive a low mileage vehicle in excellent shape. Upon arriving, I was told the vehicle was being washed and readied for sale.
After inspection, I noticed that the rear window seal was wavy from sun damage and that the defroster/heater did not operate correctly. I was told the defroster issue just needed to warm up and the seal would cost about $200 to repair. I agreed to reduce my offer by $100. I purchased the vehicle and brought it back to Jacksonville. Since then, I have determined the window seal is not available and $800 to repair. The defroster needed a new blend door actuator and was $700 (5 hours labor just to disassemble dash).
The air conditioner/compressor was completely shot and needed to be replaced, $800. The brake calipers were rusted (one did not operate and one later seized) and the rotors warped, $850. The plug wire harness and boots were completely corroded and needed to be replaced, $250. Additional services including transmission service, radiator service and oil, $225. All total over $3600. I recognize I purchased an old car in "As Is " condition and was prepared to spend some money on servicing it.
However, the most disappointing part about all of this is that Century took active steps to conceal some of these issues, some with safety implications, at the time of sale. Obviously these issues would have had an impact on the value and price of the vehicle. For example, the window seal and defroster issues are apparently common to this vehicle model and well known in the industry. Instead, I was specifically told these were minor issues and even quoted a price of $200.
Also, the AC compressor showed evidence of being recently charged, which allowed it to blow cold air for a couple of days during the purchase period. Upon inspection however, the old compressor had green dye stains all over it, where it had been leaking for some time and obviously known to your maintenance people. Similarly, and most shocking, the brakes had new pads installed over corroded calipers and warped rotors, again concealing the true nature of the condition of the vehicle.
These are all common examples of used car tricks expected from shoddy fly-by-night operators. I expected more. Not only because I specifically was purchasing a low mileage "cream puff" but because Century advertises its company as a dealer that emphasizes customer service and "fully serviced vehicles." Moreover, the owner claims to be President of the trade association. Not a good example for the industry. Needless to say, this experience has left me very disappointed and dissatisfied with Century Motors aka Floridacars1.
POMPANO, FLORIDA -- Hello all! Just wanted to drop a quick note to share a great recent experience with everyone. I was shopping very hard for a Jeep Wrangler Sahara recently. It was a gift for my son so it had to be just right, had to look a certain way. You know what I mean. Well after an exhausting local search that didn't result in what I was looking for I went online. I found exactly what I was looking for but I live in Michigan and it was located at Century Motors in South Florida! Now I can't go flying willy nilly around the country looking at vehicles and buying one without seeing it in person scared me pretty good, I will admit.
After reviewing the many well taken photos and excellent description I read the accompanying story of Century Motors and its owners Frank and Gina. I decided to give them a call and spoke with Frank. It didn't take me long to get a good feeling about doing business with these folks and it was the best car purchase decision I ever made. Frank and his staff handled the shipping and everything and treated me as if they were taking care of a life long customer that lived next door. Everything went flawless and when I received the vehicle, I swear it was even BETTER than the pictures I had already conjured up in my head.
There was a small problem with the blinkers and when I called to make Frank aware, he immediately put me in touch with his head mechanic Greg. Greg shipped me what he believed I needed to correct the issue and followed up with a call several days later to see if I was happy. The part he sent corrected the issue and everyone was so friendly and helpful from the first hello to this writing that I would not hesitate to buy a car from these folks again. I will probably go out of my way to do business with them again. Thank you, everyone at Century Motors. Keep up the great work!
POMPANO BEACH, FLORIDA -- It took 3 requests for the dealer to send me photos of the vehicle's underside; the first indication of incompetence. I had a friend test drive the Tacoma and I decided to purchase. Frank, the dealer, took my deposit of $500 over the phone 15 minutes after my friend left the dealership. My bank indicates the deposit went through at 11:29 am. I purchased an airline ticket from NY to Florida to arrive two days later. I was happy and excited to have made the purchase.
At 4:00 the dealer emails to say another buyer purchased the truck on eBay, after me and he would honor that purchase over mine. I looked at eBay and the buyer purchased at 3:34 pm. The dealer had over 4 hours to remove the truck from eBay. Gina has since told me they are unable to remove a vehicle from eBay. Then she told me they could have... which is it?
Frank apologized, but would not honor my purchase. I suspect they prefer eBay buyers so they can keep their eBay reviews artificially high as they screw people buying from cars.com or elsewhere. That he never removed the vehicle from eBay in the 4 hours after my purchase shows more incompetence. That he didn't honor the sale to me, the first buyer, shows he is an unethical dealer. The right thing to do would be honor the first sale. Everyone would agree on this.
Now I have a $300 plane ticket to nothing. It took over two weeks and a dozen calls and emails to get my deposit back. Frank and Gina offered nothing to make this situation right. Their interests and concerns are only of themselves.
Beware: your deposit means nothing at Century Motors. If they do this, what other questionable practices does Century Motor Car engage in to sell cars? To be fair, I sent this review to Frank and Gina and they had nothing to change.
DEERFIELD BEACH, FLORIDA -- Nice vehicle (SSR) that I am happy with. However there are two items missing that should be included: One, a new hitch package (still in box) that was in the cargo area when I was shown the vehicle, but it was not there when I got home. I called the dealership, and was told by the owner's wife that she had to make an important call and would call me back as soon as she finished that call. Guess it turned out to be a long call because I have yet to get the promised return call weeks later.
Two, the wheel lock key is missing and I am unable to have a nail removed from one of the tires. In fairness to Century Motors please be advised that I have not called them about the missing key. However, considering that they didn't call me back before, I felt like another call to them would be a waste of time.
POMPANO BEACH, FLORIDA -- Found truck on eBay, called Frank. He indicated $500 to ship to Michigan, and I would have to pay $500 if dissatisfied with vehicle. Truck looked clean, much better than the rust buckets here in Michigan. Bought the truck, had a few issues since the spare didn't ship with the truck, and had front end issues (bad ball joints) - all of which Frank paid for and made straight. Instead of buying local, I look to Century for clean southern vehicles for a small charge of $500 for shipping. Good deal, wouldn't hesitate to buy from Century and Frank again.
FLORIDA -- I purchased a vehicle from Century Motors a month ago. When we arrived we walked the entire lot and found the car that we came for. We were not "hounded" by salesman and did not feel pressured AT ALL! They gave us CARFAX report for free and we were allowed to take the car to our own personal mechanic for an inspection. They were very honest and any issues with the vehicle that we pointed out before they fixed. We have had the car for a month now and it is GREAT! They also included a warranty. This was a WONDERFUL used car buying experience!
POMPANO, FLORIDA -- Mr. ** promised a near perfect car with 19k miles... on EBay, car a arrived in Jackson, Tn. He demanded I wire the $7000. To avoid paying eBay. Before it got off the truck I could see over spray on the tail pipe. When I got it home I checked oil... NO oil... went to. Chevrolet dealer... oil leak due to **. Dealer stripping plug and trying to Jerry rig plug and shipped car knowing it was leaking oil.
I informed ** of 8 other problems and ask the refund that he guarantees, never heard back from Mr. **... being a retired car dealer this is the worst case of misrepresentation I have seen in 30 years of buying/'selling cars. This guy needs his license revoked.
POMPANO BEACH, FLORIDA -- I drove for four hours to get to the dealership AFTER calling them BEFORE I LEFT giving them plenty of time to prepare the vehicle for showing it to me. I get there, look over the vehicle for some time, then I get to the engine. I open up the air cleaner and there is a huge mouse nest that filled the air filter/cleaner compartment with a two-inch hole through the air filter. No windshield washer fluid in the reservoir, also, so I couldn't test that if I wanted to. I refused to turn on the engine to test the vehicle not wanting that garbage from the air filter compartment to get sucked up into the engine.
These things are a lack of attention to detail and are so simple to fix. Taking the 10 minutes BEFORE the customer gets there to fix stuff like that would leave a "better taste in the customer's mouth" making them feel better about spending thousands of dollars at their dealership. The man, Matt (Frank's nephew), who showed me the vehicle was very nice, professional, and sympathetic with me and apologized to me for the inconvenience.
We go and talk with Frank about it and blows it all off like it's no big deal - "Don't worry, the engine will just burn the stuff up" were his words. Ya, I don't think so. If I were to go plant a rat's nest in the air cleaner compartment of his vehicle he would be throwing a fit. He said that they would take care of it. My point is that they had plenty of time to prepare the truck for viewing and this presentation of the vehicle was absolutely unprofessional for a dealer asking MORE than retail book for the truck.
The particular truck I looked at was also involved in an accident. He has in his advertisement on eBay that it has never had an accident. eBay provides an "autocheck" that revealed the accident on record. Frank told me that his Carfax says no accident on record. He said, "you get what you pay for" regarding that he pays for Carfax.
I told him that it looks like he is getting ripped off by Carfax because they are not revealing the full details of the car. Oh boy, he didn't like that - you could see his blood boiling. You see, when it comes to Frank, he can dish it out, but as soon as you call him on his BS, he goes ballistic. Very unprofessional and someone who is very unpleasant to deal with.
Frank is extremely arrogant, egotistical, and full of himself. He has no care in the world for inconveniencing a customer. He demands excellent condition retail or more than retail for his cars when they are not in excellent condition. He says that they buy their vehicles for higher prices. Please don't be fooled by that typical auto salesperson jargon. If they purchased their vehicles for near retail and tried to sell them for a little higher they wouldn't be in business! BUYER BEWARE!!! Take the time to find a different vehicle from someone else and buy it from them!!!
POMPANO BEACH, FLORIDA -- After receiving this vehicle it was all too apparent that this Vehicle was in fact involved in a M.V.A. Front collision of sorts that did not show up on the vehicle history report provided through eBay. After inspecting this vehicle many problems have surfaced. I find it VERY HARD TO BELIEVE that this dealer did not pick up on.
Aftermarket parts installed. No holes or bracket to mount front license plate which is required in the State of Connecticut being that it is in fact an aftermarket bumper, screws not anchored down properly under hood for aftermarket fender which was installed, screws missing also under hood. Aftermarket radiator, right headlamp pointing up in the air, rear window defroster not working, serpentine belt is shaving.
After bringing certain things to their attention, they tell me after the fact that the only things that were done to the vehicle was a new window motor and a new alternator which was NEVER DISCLOSED when buying the vehicle. Not to mention the two different color paints on the vehicle from the front driver's door to the front bumper. Something as I told you warned me not to purchase the vehicle from them. I wonder if it was the "F" Rating that they received from the "BBB". P.S. This dealer has FAILED to respond to the BBB on the complaint that I had filed with them. EVERYONE BEWARE! "DECEPTIVE PRACTICES." This vehicle was not as he lead it to be on eBay.
I was sold a LEMON by Frank and Gina of Century Motors of S. Fla. They were perfectly sweet until the payment came through from my bank. The impression I have walked away with is that ONCE THEY HAVE YOUR MONEY, THEY ARE DONE WITH YOU!!! I am not exaggerating when I say that the car starting acting crazy THE MOMENT I drove off the lot. I called Frank's cell phone immediately to let him know that the transmission has issues. He told me to bring it in the next day. They supposedly were going to have it fixed.
It took calling every day for a week before I could finally get the car back. Every time I called (several times a day) I was told that they would get back with me. They do not call back. These people seem to have an aversion to dialing. When I finally got it back the transmission was still all jacked. I finally took the car to the Volkswagen Dealership and was told that the transmission was completely shot and needed to be replaced.
From day one I had issues and they acted totally unconcerned. I asked for a refund and was told by Frank that he would get back to me. Which of course he did not. Every time he said that he would call me back was a lie. The impression I have walked away with is that ONCE THEY HAVE YOUR MONEY, THEY ARE DONE WITH YOU!!!