I sold a car that Chase gave me a loan for, and they closed the account. Then they went ahead and withdrew the next monthly payment from my checking account. I demanded an immediate refund. They are still stonewalling me, saying it will take 10 business days.
After years of having car and home loans with Chase, ALL of which were paid on time each and every month, they simply will not issue a timely refund. Not that they can't. They WON'T. "We are unable to expedite this process." And then they send these poisonous apologies: "We regret that blah blah blah and we..." "We know how important this is to you..." Save yourself time, money and misery. DON'T FINANCE ANYTHING WITH CHASE BANK.
FORT WORTH, TEXAS -- We walked foolishly into this transaction with Chase out of desperation of needing a car. We were not coaxed nor talked into it. We were persuaded by the cost of replacing the transmission in the vehicle we had. We should never have made this decision as quickly as we did. Our fault, end of that chapter.
I will also not blame Chase for the financial bind we put ourselves into, however I do feel they take advantage of people with the type of loans they make and the interest they charge. But again, if we had not been so desperate, thinking this was our only option, we wouldn't have signed the papers and I would not be writing this letter. Our fault again for not paying enough attention. Where I do find fault with Chase is in the way they do business. But, I guess this is the way corporations do business these days. As long as companies like Chase can distance themselves from the individual customer, they can be uncaring and cold in their practices.
I am not asking for special treatment, don't get me wrong. I have a responsibility and I want to own up to it, but look at me as an individual. Look at my past performance, understand that I may have a problem and run into a hiccup in my finances. Oh, when the customer service representative is on the phone with you, you are made to feel like you are so very important and they have strong desire to help you.
What one does not realize in that moment, that the main goal is to sugarcoat the fact that while they are “helping” you, they are only thinking to get through this phone call and on to the next deadbeat that does not pay their bills on time. In “helping” they suggest various sorts of ways, down to borrowing money from your neighbor. The ultimate “let us help you” I got last year was to defer two months payments. “This way we avoid annoying phone calls and you can get caught up and start fresh in two months. Great, thank you for nothing.
January rolls around and the process of trying to purchase a home begins. Yet another assembly of flaming hoops to jump through, but that is another story. Chase has reported not the two actual (which I am not proud of) months past 30 days, but rather four consecutive months. I was told that Chase only shows two when I called three times in one week. When I called the fourth time the following week, I finally reached someone who walked through the payment history with me, after being told by the three previous employees they can't see the history, only that two payments had been late. Hmmm…lazy or just untrained?
As we walked through the history - yes, two payments - May and July were late. And yes, there is reason, which I explained each and every time to every person I talked to at Chase in those months, which I was desperately trying to keep our finances afloat - not that they bother to make note of that, it's better to have the customer repeat over and over the struggle.
I digress. Ms. ** explains to me that she will personally take care of this error in reporting to the credit bureaus (which I might add were not all reporting the same information) and request that it is corrected and that I would also receive a letter that I could give to the lender for the mortgage. I waited patiently for two weeks to get said letter. When I got it, it was a form letter that indicated 'after researching the account, what was reported was indeed accurate and therefore no changes would be made in to the credit bureaus'. Nicely played Chase, nicely played.
Upon speaking with an overly cheery ** Something-or-Other, who made me feel like the Steve Martin character from Planes, Trains and Automobiles - you know the scene - and being on hold for over 5 minutes, came back to unnecessarily go over the history with me three more times, then tells me she needs to research this info and I could either hold a few more minutes or she could call me back. I told her I would call Ms. ** (which I did) who also put me on hold for about 9 minutes only to return and offer the same deal ** had.
At that point, I informed her that no, I needed to pick up a kid from school then my husband from work. Why? Because two weeks ago, we were in a four-car collision resulting in his car being totaled and we are now down to one car – and yes, I interjected with how badly I wished it had been the Malibu – call me back. Which she did, leaving a message with the term “rolling delinquencies”, meaning we are basically screwed because Chase has determined that while May was late, it is not reported as such. June was late but not past 30 days, but because May was past 30 days, June had (yes, ‘had') to be reported as delinquent.
Because July and August were paid in a double payment, August not being 30 days late, they both ‘had' to be reported as delinquent. September, which was deferred (and they try to tell me every time that only October was deferred until I insist they check the record and only then do they see that it was September and October both), for some asinine reason is also reported delinquent. No payment was due, but it is “accurately” reported delinquent.
Ms.** did seem genuinely sorry that she had misinformed me about correcting the error two weeks ago, but there was nothing she could do for me further. She told me it does not make sense to her either and that it took quite a bit of explaining for her to understand what “rolling delinquencies” meant, which she was unable to restate other than to repeat how it was reported, not why it was reported this way. Somehow, that all seems “fair and accurate” to Chase and I'm guessing to the credit bureaus as well.
So, thank you Chase for your cold and uncaring attitude toward your customers. I know I am not alone, as I publicly announce my intense loathing of your company; I am comforted in a rather twisted way to know others are treated as poorly as I have been. I am one person, but I will use my voice. Anywhere and everywhere I can get the word out as to your horrible business nature I will.
DETROIT, MICHIGAN -- In January of this year, my parents notified Chase bank that their automatic payments on their Ford F-150 truck were being taken out too early and causing overdrafts on their account. In February, they received a "Notice of Lien Release" and was told via letter that their truck had been paid off. My mother contacted Chase to inquire how the truck was paid off and was told that the check was no good, but was drawn off of a business account and she was given the account number off the check.
My parents were mailed title release information which they took to the State of Michigan Secretary of State office and they were given a clean title. In March of this year, my parents started receiving past due statements. When my mother talked to a representative at the Secretary of State, she informed them that the phone calls and past due statements were probably a scam and not to have any contact with Chase. My mother began mailing the release of title notice to any one of the Chase affiliates across the country that sent a past due notice. She never received any communication.
In May, she received a FedEx packet from Chase telling them to sign the truck BACK OVER TO CHASE and to pay the title change fees. An APOLOGY LETTER was sent to my parents and a copy of it was sent to the company's VP stating that they appreciated their business and were sorry about the mix-up with the fees being taken too early, and congratulated them on paying the truck off. A $1900.00 check for interest was issued, but was kept by Chase (reason unknown to me). They claim now that my parents cashed the 1900.00 check and the check was never sent here.
My mother consulted with an attorney and the attorney told them to speak with Chase. My mother has provided all of the documentation of the letters she's received (sent via certified mail). NOW Chase is saying that they sent a letter to my parent's home stating that an error had been made on their account in March of this year. They never received a letter. They are claiming that it was sent via FedEx. I am here DAILY and no FedEx letter, other than the one with demanding that the title be signed back over to Chase.
Chase, other than right now (my mother is in a HEATED CONVERSATION right now as I type with a rep), Chase has never communicated in writing with my parents that an error was made. They CLAIM that they informed my father in May. They called my parent's home, DEMANDING a $300 payment be made the other day, and my poor father, who isn't well, made the payment even though technically, my parents own the truck and there was no money.
They have not put ANYTHING in writing, stating that they made an error. NOW they are saying that they sent them a letter saying that an error was made and that they can provide proof of such, which my mother believes was printed sometime last week.
All my parents are asking for is for the 5 months that they were under the impression that the truck was paid for, be written off. They are more than happy to satisfy the balance of the loan. Chase is refusing to do even that, stating that they want to move the payments to the end of the loan cycle, essentially saying that they still have to pay the money, no matter what.
My mother is 71, my father is 70. I HATE that they are going through this with this bank. Any other bank (in my experience) that has made an error, is willing to admit it, apologize, make some kind of concessions and continue the banking relationship. Not Chase. They refuse to bend, or cooperate, and I wonder how they expect to continue remaining a solvent company if they refuse to cooperate with the very people's money they used to run on a daily basis? They have threatened to repossess the truck, but I can't understand how they can do that, when my parents have a title in my father's name. Can they do something like that?
FTWORTH, TEXAS -- Chase Auto would not supply required lien release information as required by Nebraska DMV. Chase insisted Nebraska should release vehicle title with form and information Chase supplied. Neither bureaucracy relented so have no vehicle title. Been at it two+ weeks. Never get to talk to same person twice. Nobody knows anyone else working in their office. Get runaround. America will never be great again.
PORTLAND, OREGON -- Halloween 2015 I purchased a used car due to a car accident that was not my fault. I chose Chase over BofA even with the rate slightly higher because of bad BofA reviews. I digress. Within 10 days I requested the dealership cancel some unwanted warranties refunding the money to Chase directly. The goal was to bring my monthly car payment back to the original amount discussed with dealership. I called Chase immediately asking about a loan modification and was assured that Chase would make as a courtesy a loan modification because of my recent accident and financial hardship, as they do it often she explained.
I wrote the letter that would accompany my first payment using the verbiage explaining my request to the address given and waited for the refunds to be applied to my account. All as instructed. I have checked weekly, made many calls repeating my story and even walked into a local Chase branch. Not only could they not complete my request, they applied both the refund payment and my initial payment incorrectly. So first showing my loan overpaid then showing it as delinquent. Each time I would call Chase who would note my experience, confirm receiving my letter and asked me to continue to pay since nothing could be done in the system if showing delinquent.
Currently Nov, Dec, Jan and Feb are paid current to the correct months but my request has been denied. No letter or phone call of course with the news. I had to call again. Now the $60.00 monthly savings difference might seem small but I'm sure the interest made by the bank from me and anyone trying to do the same would be a nice bank profit made. I understand I may have been promised something in error and yes mistakes do happen but I guess my surprise was the lack of empathy.
One thing to make mistakes and expect the new customer to be understanding and patient but in return the new customer was left with a disappointing first impression. And btw we almost forgot "we never received that letter of modification and no you won't be getting it. Now do you want to set up that auto pay?" BTW: I cancelled my unused Chase credit card while at the bank and can you blame me?
ELGIN, OKLAHOMA -- Had a car finance by Chase Auto Finance. Unfortunately my credit history was not perfect around low - mid 600s, so I sign on with a 9% APR loan. My payment was $500 monthly. Over half my payment was going toward interest. Stay away from Chase. Try Capital One. I have been a CapOne customer for over five years now and never once complain. Very happy with their services. CapOne will give you a second chance for credit and if you keep up with your agreement they will take good care of you. If you prove to be loyal to them they will take good care of you.
FORT WORTH, COLORADO -- I made the unfortunate mistake of refinancing my auto loan with Chase and they lost my title and all paperwork with the loan. Yes, you heard correctly, they lost the title. So, 6 months later I still have no title, loan is paid off, Bank of America is still on the title at my DMV and I have nothing to show I own the car. At this point I feel the only thing I can do is to sue them for the title so I am proceeding with that. I call every week for an update and am told they are looking for title and are working on a resolution. If any of us did this at our jobs we would all be fired.
GARDEN CITY, OREGON -- My first auto loan payment was due 2/11/2013. I sent Chase a check for $29,000 which arrived on 2/9/2013 and was posted by Chase on 2/11/2013. In the past, 18 days, I have received 2 letters and conducted 2 phone calls because Chase said "NO PAYMENT had been received and a $17.97 late fee had been assessed." How can this be? In this case, Chase's rules of handling & managing financial transactions make no economic sense. It appears the goal is to maximize revenue from the enforcement of fees.
Financial advisors highly recommend making additional loan payments toward the principal, with Chase, there is no early pay-off penalty, just a late fee.
GARDEN CITY, NEW YORK -- I have been working with Chase Auto Finance since August 2011, and paying faithfully on the first of every month. When I went into the hospital I fell behind and next thing I knew On March 26th 2012 at 1:45 A.M. they illegally had their agent "drive a vehicle onto real property belonging to, and lawfully occupied by another and known to not be open to the general public, without the consent of the owner, the owner's agent, or the person in lawful possession [me]," a direct violation of California Penal Code 602 (n). In other words they committed a crime to repossess the car from me. (I have a video of this action.)
I was able to file a police report and have a video of this man even driving down the street the wrong way to sneak into the gate. They violated several California laws. I received a letter from **, Executive Specialist. He stated "Chase requires their contractors to follow all laws..." However, that is not the case as they have allowed this repo company to charge a $440. illegal repo fee to me, and have not supported me in having it returned to me. Most people believe repossession people can "break the law" to get a car - not in California. Chase is supporting their law breaking.
MILWAUKEE, WISCONSIN -- I recently traded in my old vehicle (it was a 2006 and in great condition) just to get a break from the harassing phone calls that the Chase Custom Finance Oregon office has been bombarding me with for the past four and a half years. I have NEVER made a late payment yet they start calling 3 days before my car payment is ever actually due and continue to call me for the next 25 days, multiple times per day. They also practice predatory lending practices. I originally financed my loan at a 23% interest rate.
When my husband started to make a good income I called and asked if I could refinance my loan. They told me I was a "high risk" customer and that they weren't willing to let me refinance, even though I would have been able to make a substantial down payment and I had never made a late payment. This company gives loans and then doesn't allow the customer to make a better situation for themselves. It is not easy to go to another bank and get a loan because no matter how much money you have you are flagged as a "high risk" customer.
The customer service representatives leave messages in which they yell at me and accuse me of not paying my bills on time. As I stated earlier, I have a PERFECT payment history with this company. When I told the last customer service representative that called me that I would be writing his company up on My3Cents.com he laughed at me. I will never take a loan out through Chase again- having a loan through them has been the worst financial experience I have ever had.