Chase Bank Mortgages Consumer Reviews - Page 2

10 Years ago; bought house, a million three $$$. Had auto-deduct 6,000.00 mo. We worked our ** off, denied ourselves everything. Paid extra to principal constantly. Cashed all assets, stocks, sold vintage car to do so and by Jan 2009 owed 180,000. January 2009: called Chase to re-fi (they owned loan now) took $750.00 application fee. I had no debt. None. Nada. 8.3 Credit. Clean. A few months of verification back and forths are fine but we were kissin' our fifth month (remember, every four weeks they were taking $6,000 out of our account...) and then guess what they asked for???

The bank ran out of ways to delay the re-fi so in April, underwriting asked for "proof that the last twelve months of payments were on time." and get this: Chase gave us until late August to respond! Four months at $6,000 a month=oh, just another 24 more thousand! Now they owned the loan and it has always been on auto-deduct! Then and there I knew they saw us as "cash cows" earning $6,000 a month on a $180,000 loan! Come on! So before the next draw at 6 months going now, could be made, we decided to clean out our clocks and pay that dang loan off before Chase could get another dime.

The lady I talked to wouldn't give me any pay-off fees amount, said it would take 48 hours then they would send it to me. The next payment was due in three days. So I just sent in an extra $2000,00 and I fed-exed that $182,000. Cashier's check and checked on the internet to make sure it was signed for so that dang bank wouldn't get another nickel from me. It took every bit of our last reserve savings to do it and we have nothing left but it sure feels good and I thank God so much that we had the ability to beat that dang bank at its own game. It broke us, but we won.

I am now fighting for my $750.00 back, and they are relenting because I went to small claims and had served my specific mortgage rep for Chase in Arizona through the court. It has been credited on my Chase cc account for now, so I am excited to cancel and burn my card! (Make sure it is posted on your credit reports as a customer request, not merchant request!) A credit union will get a visit from me to open a new visa account on Monday and I would have then finished giving myself the Chase colonic that I need and will be done with them, thank God, and good riddance!!!

Also! During these 5 months of re-fi nothing Chase was exiting $30.00 (three times) out of my visa without any acknowledgement or my awareness or permission that they were doing that for "pay-off" quotes they called it! Illegal!!! Those pennies make the dollars when they do that to everybody and if there is ever ever a class action lawsuit... count me in!!! I am fighting those deductions too. So people if they are messing with you just fight back, don't give up.

These Chase employees are really human underneath their negative robot behavior and maybe if we all stay aggressive and principled and keep fighting for what's fair and right we can eventually break down their corporate greed. Chase seems to have strategically and scientifically calculated how to make the most money at all of our expense and they are succeeding. I have also heard that Bank of America owns Chase, so there you go. And if you are only a little tied in, or thinking to nibble to do business with Chase don't don't don't!!! Run run run and don't look back!!!!!

Thanks so much for trying, Ms.**. Both ** and I appreciate your effort and for keeping us informed. It was a great try and we're only sorry that management wouldn't agree to the extension you tried to get us.

The assistance you've offered does make us feel that you value and appreciate us as Chase customers. But Chase, not you, let us down. I'm going to expand on this a little in the hope that, perhaps, you can share this e-mail with the committee(s) you interacted with as you worked on our behalf (and, by the way, on Chase's behalf as well, because I think the extension would have been beneficial to both ourselves and Chase).

What follows isn't new to you--you know all this. But I hope someone else at Chase will see that what you asked for on our behalf should have been granted--that denying it didn't help Chase, hurt us, and, to be frank, made the very recent full-page ad in The New York Times by Chase stating that Chase was aware of these difficult times and "that it stood ready" to help its customers with mortgage problems--cynically untrue. Again, I'm not writing this to convince you-- I think you did a great job and you didn't let us down at all. This is for all the other Chase employees and Chase management that did.

Our Chase loan had a final balloon payment due on December 19th. We applied for a construction rollover to permanent loan from Schwab about 2 years ago, received an approval dependent on the usual qualifications, and began the final approval process with Schwab in early September. Therefore we initially felt we had plenty of time--probably 2 months to spare. We felt, by the way, that we had to be careful not to be too early paying off because there was a prepayment penalty.

But from the radically different responses we were getting from MBS, Schwab's loan processing company, compared to any previous loans I've made (I've had about 15-20 real estate loans in California in the past 40 years), I soon began to worry that we might miss the December 19th deadline to pay off Chase with the new loan. The details of that difference aren't relevant here, but they were extraordinary.

When I saw how slow, detailed and repetitive the underwriting process seemed to be (this would now be late September) I began trying to find someone at Chase to talk to about a 1 month extension. We have (or had) a good credit rating and wanted to keep it that way. This proved frustrating: customer reps told us we didn't qualify for a loan modification because we weren't delinquent.

It took us a while to find Ms. **, the first (and only) person at Chase who tried to help us. By this time we were in October. She took our concerns seriously and over the following weeks worked toward different solutions. I believe before the final turndown we'd been turned down in two different Chase departments despite Ms. **'s best efforts.

Please consider what it was we were asking for: a 30 day extension on the final balloon payment. I also offered to make an immediate $30,000 prepayment immediately upon approval of the extension, and I'm sure Ms.** conveyed the offer to the various groups/committees/executives who turned our request down. Please consider, too, that both my wife and I have had Chase credit cards for years and that we were paid in advance on the loan in question--as I say, by more than 10,000, probably close to 15,000.

We were nevertheless turned down three times by Chase over the 30 day loan extension. What did the turndown accomplish for us? It marred our credit record. What did this accomplish for Chase? It actually increased their risk of a larger default because we offered to prepay 30,000 for the extension, and having refused it the loan is technically still in default for the full $92K and will be until later this week when the payoff to Chase comes out of escrow.

It decreased our customer satisfaction with Chase. I won't say that I would never do business with Chase again; sensible persons do business with others they don't particularly admire or like all the time. But I wouldn't make any special effort to bring any future business to Chase, the corporation, now or ever.

COLUMBUS, OHIO -- I called Chase bank after my wife lost her job and I had to take a cut in salary. $5,000.00 gone from our monthly income. I told them we were going to have a problem paying our mortgage and needed direction on what to do. They had me fax over 60 documents and said I was going to be put into a loan modification. Two weeks later we receive a forbearance plan from Chase. The monthly payments were higher than our original payments.

We called the person we were working with, He STATED that we had received that in error and they were still working on the modification. We called every two weeks to check the status, "STILL WORKING ON IT, THEY ARE NOT TAKING CALLS, FAX IN YOUR CURRENT PAY STUB," and many more to mention. Six months later and still calling and checking every two weeks, we were told that our modification had been cancelled due to Chase being unable to get in contact with us. We flipped out and she was rude to us on the phone and said we made too much money to have a modification done.

We finally got in touch with the person who was working on our modification, he states that it has been disapproved because that we don't make enough money. I told him that I would talk to the President of my company and get reinstated some of my salary back. Sent in two months of new pay stubs and never heard from him again.

Back on the forbearance plan, have paid two months of payments, sent UPS overnight with signature required, READY, are YOU READY.. They have no idea were the January payment is and it has not been posted nor cashed. February payment has not been applied either, however they said it will take several days. I am looking at filing a class action lawsuit against them. My credit is ruined after tens years of perfect credit.. I called them for help and they gave it to me up the - - -.

COLUMBUS, OHIO -- In March 2009, just two months after losing my job I contacted Chase Mortgage to advise of my situation and that I might have a problem making my full mortgage payment in the coming months. Being an honest, hardworking, NEVER LATE paying customer with a credit score of 853 - IN GOOD FAITH I explained to Chase that I was trying to be PROACTIVE in order to protect my good standing. I have sent them documents 3 times, and have called & emailed them pleas to please expedite processing my Mortgage Borrower's Assistance application. Here it is August 10, 2009 and I'm still waiting.

I called Chase again on August 7 asking for the status and advised that I have completely drained my checking, savings, IRA account, and 401(k), and even had to sell my wife and I wedding rings - after almost 30 years of marriage in order to come up with the money to pay our mortgage. Does Chase care? ABSOLUTELY NOT!

In fact, when I spoke to the Chase representative on August 7, he was downright rude with me stating that they are trying to process thousands of requests, which I can understand knowing that I'm not the only one in similar predicament. He rudely told me that someone will contact me to request updated documents and could take another 30-90 days before it's processed.

I firmly believe that Chase is not abiding Obama's legislation, which should be against the law. He is trying to help the working class of this nation, but companies like Chase couldn't care less. I believe that they are deliberately delaying helping honest customers, which is unlawful and is causing good people extreme financial hardship. I have been without work since January 2009, now my wife has lost her job, without Chase's concern or I should state THEIR BLATANT NEGLECT, they are forcing me into personal bankruptcy.

I have no choice, I honestly tried to PROACTIVELY ADDRESS this issue more than 5 months ago. I've read other angry customers comments about Chase and I'm appalled by their thieving audacity by further crippling our nation's economy by their thieving, procrastinating tactics.

Chase all I can say, is that I tried... I honestly tried to do what was honest & just to come to you in good faith for help during a desperate time of financial misfortune. Yes, if forced into bankruptcy, I may lose my house and by outstanding credit rating, but never again will I do business with you...but what do you care!

I look forward to one day driving by your corporate headquarters to see a once fruitful company driven into bankruptcy as well. Instead of filing or shredding your credit card offers and such, I think we will start using your marketing materials as toilet paper because your business ethics and concerning for great citizens of the US has gone down the toilet... so should your marketing materials.

P.O. BOX 78420, ARIZONA -- My wife and I have a mortgage with Chase Manhattan that still has 5 years to go to be paid off. Several months ago I lost my job and it has now become difficult to make the required monthly payments although I have never been late. I had heard that Chase was participating in a mortgage assistance program that could result in lowered monthly payments. After contacting Chase in early June, 2009 I downloaded a form and a list of information they wanted to consider extending the loan and reducing the monthly payments.

On June 8 I faxed 49 pages to the required number. On June 12 I followed up to see if everything was transmitted and was told that I would be called if there was any problem and that I should not expect a decision before 4 to 6 weeks. On July 28 I called again and was first told that they didn't have the information. Then they said that it was incomplete. Finally they said that the program had changed and I had to complete a new form with some new information plus some of the same information previously sent.

They said that the dates were now almost two months ago. As another example, in the first submission they wanted proof that real estate taxes have been paid. Now they want a copy of the real estate bill. They blamed the Federal Government for changing the rules and for the fact that Chase moved the office to Rochester, NY.

I will assemble the information requested and make a new submission but I am convinced that there will be more delaying tactics. I don't think they are interested in modifying the loan. They are not asking for any new information, just forcing me to jump through more hoops.

COLUMBUS, OHIO -- Early this year I briefly went into foreclosure due to divorce. March 7th I paid Chase Home Mortgage with a $3200 personal check that cleared and was applied to the mortgage. I contacted Chase and received a re-instatement of 5751.50 to be paid by the end of the month to bring the house out of foreclosure and up to date. This was faxed to me by the foreclosure department.

March 30th I paid the re-instatement fee with a cashiers check. At this point the mortgage is 100% up to date. March 31st Chase removed the 3200 from the mortgage because their policy is not to accept a personal check for a home in foreclosure, despite the fact the funds had cleared 3 weeks earlier. I was not informed. (I was reimbursed the 3200 two months later with a check from Chase.) At this point attorney fees and late fees are applying to the mortgage.

April 7th, I sent another cashier's check to Chase Home Mortgage for 2961.42 which is the monthly payment. They received it, I have the signed receipt from the post office signed by Chase Home Finance. Chase states they never received the cashier's check and more late fees and attorney fees are applying. April 14th, the mortgage is sold to Litton Loan Servicing and the mortgage jumped from 358k to 370k in 1 month. Litton's stock response to any question is contact Chase. Chase's stock response to any question is contact Litton, they no longer service the loan.

Back to the second cashier's check for 2961.42. I back with Chase, this is a cashier's check was written by Chase Bank to Chase Home Finance. This cashier's check has never been cashed, not transferred to Litton and not applied to the mortgage. The bank will not issue a stop payment on it unless it is 90 days old, unless I get a surety bond from my insurance company. State Farm informs me they will not issue a surety bond for a cashier's check unless it is 90 days old.

So that's 3 more months of late fees and attorney fees while my home sinks into foreclosure, while I have paid everything I was supposed to pay.

Oct 16 2009- received call as mortgage payment was not received. I immediately called Customer Service & determined they had check but it was missing a loan number (third party bank left it off inadvertently when changing the check name from Washington Mutual to Chase as requested). After some time on hold, I was told check was in their possession and they just needed to verify and post. I did not have to do a thing. THAT WAS IN OCTOBER!

Today (Feb 2010) I have spoken to countless incompetent customer service reps, supervisors and even contacted the CEO's office which forwarded me to the person dedicated to Customer Complaints who sent it off to an Escalation Team in So. Carolina. Nothing has been resolved and in meantime, late fees grow (I will never pay a dime), my credit is impacted and they apply more recent payments to the older ones creating a new problem every month.

Absurdities and Lies: They say they will call back and do not. This is just a tact to get you off the phone. They all say they will "escalate" your case but it is a meaningless buzz word, again to get you off the phone. They all say they will enter a code to get Credit and Collections to stop making threatening, annoying calls to your home but that never happens either-- and when you tell them the last representative did that they tell you they did not and that THEY now will enter it for you.

They all say sorry and this has never happened but if you get someone who speaks freely they will tell you it's a mess since the Wash Mutual deal went through and they cannot merge systems or processes effectively. My Advice: NEVER EVER do business with CHASE. They are incompetent on the most basic of processes-- posting a check in their own hands. Trust me-- you do not want to learn this the hard way. Perhaps the most frustrating aspect is that they have absolutely no regard for your time. Empty apologies are meaningless when people don't respect you as a customer in even the most basic way-- by doing what they promised in the first place.

Chase is the newest bank in California "brand spanking new" according to the billboards I want to advise anyone thinking of moving to Chase, to NOT! We have a mortgage with Chase JP Morgan, and called their 800# on our mortgage statement one day to see about refinancing, given the recent downward spiral in rates. We were informed that we could not refinance our mortgage with Chase, but that we could easily refinance our mortgage with then WAMU, and bring it over to Chase for a much lower rate. We were informed that doing this would be a breeze, that we would save hundreds of dollars a month and that it was basically a done deal.

We were then charged $750 on our credit card for a processing fee. And that's where all the good fuzzy feelings ended. Once we started the refinancing process, our contact person fell off the face of the earth and a few weeks later, when we were finally able to speak to his manager, we were informed that the deal we had been proposed by our contact, would never have been attainable given our equity in the house.

We also called a privately held bank to get a second opinion, and were informed from the get go that refinancing would not be possible for us at this time. We have been trying for over two months now to get our $750 back from Chase. Our initial contact person finally acknowledged he had made a mistake, that the 'regulations had changed and he wasn't aware of them', that it was completely his fault and that we would get our refund within ten days. Two months later the charge is still on our credit card and we are still having to lose our time trying to get our money back. Not sure if this is common practice at Chase, but we really feel like we have been the victims of racketeering!

PHOENIX, ARIZONA -- Chase cashed my mortgage check, and then 2 days later, sent a second payment into my checking account via an electronic check. There was insufficient funds for the second check and I was charged an NSF fee from my bank. For 4 days now, I have been trying to get them to acknowledge their error and return the fee I was charged for NSF.

They had me send them a bunch of documents and spoke to my bank who confirmed what had occurred. They are now requesting to have my ENTIRE bank statement. When I asked why I was told "that is just what we have to do." What they are attempting to do is to find something else to blame the NSF caused by their mystery check. They have implied that I initiated the second check (why would I do that, I had just paid my mortgage?). This is all ado about a charge of $17.30 and they are refusing to simply acknowledge their mistake and give me my money.

I also wanted to make sure that they would not continue trying to send this mystery check through my account incurring more fees and so far they are denying they even know where the check came from or where it is now. This is a multibillion dollar corporation that can't figure out who in their company generated an electronic check or what happened to it when my other bank sent it back to them. Their ethics are questionable, and their lack of common sense would be amusing if I wasn't living through this B.S.

Additionally, I want to say that the customer service people were very polite, listened to what I had to say, and forwarded me to those who were supposed to help fix this mess. However, it was the benefits analyst and her boss who were less than helpful, would not listen, contradicted themselves, would not answer my questions, and were just out and out rude individuals. They simply accused me of making the error. This could have been solved in 15 seconds with an acknowledgment of the error.

Perhaps it is company policy to never accept responsibility, if so, it is bad policy. I have a checking account with Chase because I was with Bank One. I feel very ill at ease with these folks handling my money. I wonder if I would have been treated with such disdain if I were rich?

FLORIDA -- I arrived at my condo in Florida and discovered that the locks had been changed and I was locked out. After I was able to get in, I discovered a notice that my mortgage company had requested that my locks be changed. The notice was from LPS Field Services (440) 633-4201. I called my mortgage company (Wells Fargo) and they had not ordered any such change. I am current on my mortgage payments.

Called LPS and they told me that Chase had ordered the change. Chase does not have my mortgage nor did they ever have a mortgage on this property. Yet they changed the locks. After a series of phone calls, I have new locks but without a satisfactory explanation of how or why this happened. They drilled my old locks off and came into my condo.