Scrooged: Chase United Mileage Plus Visa Scrooged us on Christmas Eve. We spend a LOT of money with them every month. On Christmas Eve, as we are trying to complete Christmas shopping, our card is declined. It turns out that we had inadvertently missed a small payment on December 19 (5 days earlier). They sent us no notice. They just cut off our credit on Christmas Eve. And, even if you paid over the phone, right then, they would not turn your credit on for 2 days (which, in the circumstance, does not help).
When called on the phone, they would make no exceptions, and would do nothing to help, and when I threatened to close the account, the phone representative actually initiated the process of closing the account rather than do ANYTHING to help the situation. On Christmas Eve. Any company that will Scrooge you on Christmas Eve is NOT a company that you should do business with.
I've been a Chase customer for 22 years. It's been a long road, mostly downhill unfortunately.
I've closed my accounts with Chase twice when they went years without offering competitive products. The first time my branch manager was apologetic that they had nothing competitive to offer me. The second time I left, however, the branch manager spent his time explaining why I should be charged fees even though I'd already tried closing the accounts and the balances had been zero. 45 minutes later he gave in and reversed the fees, but I knew things really had changed for the worse.
In the meantime I'd gotten an offer for a no fee credit card with a 3.99% interest rate on balance transfers "for the life of the balance" and a 2% minimum payment. I transferred a home-improvement and grad school student loan over to this card and paid a balance transfer fee to do this. I've been happily paying this balance on time ever since.
Last week I received a threatening letter telling me Chase was going to increase my monthly payment to 250% of what it had been unless I agreed to let them charge me 7.99% interest instead of the 3.99%. I Googled and found out that Chase spokespeople were referring to me (as a type of customer) publicly as a "deadbeat". Apparently a customer who accepts their offer and pays what's due on time every month is a deadbeat!
This week I realized on the due date that although I'd just been notified, this increase applied to THIS month! I had already paid my "regular" amount due, but not the 250%, so I called Chase to pay the remaining 150%. I called at 4:30 New York time. They told me that after 4 pm the payment was late, even though it was still business hours in New York, where Chase is located, and branches were still open. They charged me a $39 late fee! Be careful.
The reason I'm a "deadbeat" is because the card I signed up for was a scam, but I didn't fall victim to it. "Deadbeat" to Chase means I'm not someone they were stealing from. Fraud is theft, and selling someone something one way when you know it really will work a different way is fraud. Since I read the fine print and I understood what I was agreeing to, I wasn't scammed, so I'm a deadbeat.
The scam is this: they call and offer a great balance transfer so you can move your debt to a great rate on a card that offers purchase rewards. What they don't tell you, but the fine print does, is that if you have any purchase balance you cannot pay it until you've paid off all lower-interest balances.
By getting you to move other debt over, your former instalment loans now need to be paid-in-full before you can touch the purchase balance, which is being charged 18% interest. They collect extortion-rate interest on the purchase balance while you scramble to find another loan to pay off the whole thing and get you out of the mess. Truth is, most cards do exactly the same thing with balance transfer offers.
The difference with Chase is they're trying to have their cake and eat it, too. The deal had to be done legally and had to offer something that seemed useful. So people who read the fine print understood that they couldn't make purchases, etc. without getting into immediate trouble. Most companies would take it on the chin -- you rob some people blind but to keep it all legal you give others what you said you would. But not Chase: having scammed most of the people, in desperation they now want to screw the rest of them.
Online some are saying "people running credit card debts aren't being financially responsible.” Let me clarify: Chase told people to move student loans, car loans, small-business loans, and home-improvement loans over to these low-interest accounts. These are NOT "credit card balances" that customers are carrying. Most were never revolving credit purchases to begin with. Most people would not say that financing a car, a kitchen, or an education is irresponsible. Responsible people figure out what they can afford to pay monthly and live within that.
Chase, by threatening to increase this monthly payment to 250% of what it was, is not punishing people who have broken their agreement -- they've already been kicked off the plan. It's not punishing people who abuse credit cards -- they've already been caught by the hidden fraud in this deal. No, Chase is trying to cause pain to those people who have held up their end of the deal because the one aspect of the original deal that made it legal they do not want to be tied to any longer.
The laughable thing is that the spokespeople claim most customers paid off their balances within 2 years. Of course they did -- those are all the people that got scammed by Chase and had to frantically find some other loan to get them out of the 18% hell Chase put them into by promising a 4% rate.
ANYTOWN USA -- Do you ever wake up in the morning thinking I should post a positive Chase review on the internet? Probably not if you're a moral person on the fast track to heaven living a life of good values and concern for your fellow man. Well my friends that's not me and indeed I'm writing a glowing Chase review. In Nov 2011 Chase said they'd pay me to get a Chase Freedom Visa card. An offer from Chase how can I lose. So I took the bait.
JUST THE FACTS: $150 cash back when you spend $500 in your first 3 months from account open, $15,000 initial credit limit, 0% APR on purchases and transfers for 15 months, 12.99% APR after 15 months, 5% cash back on up to $1,500 spent in bonus categories each quarter, 1% cash back on all other purchases, No Annual Fee, Standard Signature Visa perks
RESULTS: Cash back received Nov 2011 Thur Jan 2013: $1023.65, Average monthly Float: $8,353.12, Finance Charges: 0
GRADES: Online Banking: B+, Customer Service: A+, Ease of Cash Back Redemption: A+, Overall Satisfaction: A+
SIGNIFICANT ATTABOYS: Jan 2012: Received $100 to open a Chase Checking Account, Mar 2012: Coordinated my Trip to Germany with Chase. They provided me documentation and worked with a rental car company which allowed me to avoid mandatory rental car insurance. A savings of about 300 bucks. The Chase Rep coordinated with Chase security so that my Chase Freedom card worked in Europe without a hiccup.
FINAL VERDICT. I could not be happier with my Chase experience which is surprising given that Chase is a soulless mega corporate bank hellbent on enslaving mankind to international bankers. I got to admit though Chase taught me a little bit about myself. Indeed I will dance with the devil if price is right and eh sadly that price really isn't that much. Moving on... I have to commend the Chase CSRs. Always pleasant, knowledgeable, helpful and they speak the English good.
My plan back in Nov 2011 was the same plan I always have for any come on offers from a credit card issuer. Exploit the heck out of the freebies and then dump the card after the introductory offers so that in a year or so I will be considered a bribe-worthy NEW customer again. Not this time. I'm keeping my Chase Freedom card. Yeah, I was that impressed. If you're looking for a good solid Visa card I say give Chase a chance. You'll be glad you did.
Chase Manhattan Bank. They say they want to be your neighborhood bank. You see the new branches popping up everywhere. The TV is saturated with Chase commercials about how they're there to 'help you'. They're your friendly neighborhood bank. Right? If you think that, read how they treat a customer in good standing for 20 years.
I've been a Chase Manhattan Bank customer for 20 years, carrying a Chase Visa in my wallet since 1990. About 7 years ago, a few small disasters (including treatment for a pet) hit us in a row and we racked up a $12,000 tab on the Chase Visa card. At the time the interest rate was under 10% so it wasn't the end of the world. A year or so into paying off this debt, the post office delivered one of my checks late (21 days from the time I mailed it till the time it was delivered, so says Chase). My interest rate went to 29.25% and has stayed that way for years now despite never having another late payment made EVER.
Last month (June 2010) I FINALLY paid off the card IN FULL. I didn't negotiate anything I just paid it. We now owe Chase $0. Zip. Nada. I never complained once, I signed that filthy 55 page agreement (I didn't have a microscope handy to read it) and I'm a man of my word no matter how much I object to being taken by a loan shark.
Now, a month after paying the bill in full, I contacted Chase to see if they would now reduce the interest rate back down to something reasonable. Not a chance in hell. Nothing I can do, no one else to talk to, company policy, that's the way it is. Boy, great way to do business eh? A customer of 20 years pays a 12k debt off without a single complaint, calls to ask for an interest rate reduction on any future purchases. How do they treat that customer? By pissing down his back.
So, I've paid my debt. I won't contact the Better Business Bureau or make any additional complaints to anyone. I don't have the time and I don't really care as I am done with Chase. No, what I want to do here is WARN ANYONE AND EVERYONE who is considering banking with Chase. DON'T DO IT! If they don't give a damn about a customer of 20 years in good standing who DID RIGHT BY THEM, you think they are going to care about you? If your answer was yes well then you deserve Chase. If however your answer is no, I have done my job here.
That's all, thanks for reading and Chase Manhattan Bank - BLOW IT OUT YOUR **. -EXTREMELY DISSATISFIED CHASE CUSTOMER.
I live in Ohio and purchased a radiator from Bob King, of Discount Radiator World, in California using my Chase Visa card just in case something happened for $3342.60. SOMETHING DID HAPPEN. I never received my radiator. I filed a dispute on the 58th day and Chase denied my dispute because they didn't get a letter from the merchant. I have talked to 5 supervisors at the dispute dept. All are illiterate, rude, like the previous stated, like robots. THE WORST CUSTOMER SERVICE EVER!
They first sent me a postcard congratulating me on my credit that should be posted to my account but never was. Then I received a denial because the representative told me they couldn't contact the guilty party, Bob King of Discount Radiator World, and get their money I wouldn't get mine. I received a letter that had very poor grammar. As I read the letter, it made sense, the people I was dealing with couldn't even write a proper letter. When I called the dispute dept. and explained what happened they told me it would be fixed within 24 hours.
I called after 2 days, not seeing a credit, and then they said they needed a letter explaining what happened. I then called again to confirm they got my fax and they said it now takes 7 to 10 days to process. I called after 10 days to find out yes I should see the credit, but never did. They promised they would take care of it. When I call the credit card customer service number and get prompted to the disputes, it states a credit was credited to my account on the 22nd of February but that never happened either.
Now today I call them and they say it was denied because they have tried everything possible within the laws and can't seem to find a why to rule in my favor and asked if I was satisfied. Of course, I'm not satisfied! I was screwed out of $3342.50 by Bob King of Discount Radiator World and not backed by Chase Visa after using their card. They were so rude to me it was unbelievable! I had 4 supervisors tell me they would credit my account and then their supervisors would deny it. I was being played as a pawn between these individuals. It was a game of power between employees at work at my expense!
DON'T EVER DEAL WITH CHASE! They will find a loophole not to pay out on anything! I was told by a supervisor, "I promise you will get your money! You called within your 60 days. I feel so sorry for you!" They said obviously we didn't have enough information at hand and now I see what happened, we will take care of it. It is all B. S. The one employee told me the supervisors play a power trip with them and the customers get caught up in their game. STAY AWAY!
On my January 2009 Chase Credit Card Statement I observed that my minimum payment amount was increased from $85.00 to $235.00 per month even though I have been paying $250.00 per month. My account also had a Service Charge/Finance Charge of $10.00 even though I have never been late for any payment and had this account for over 5 years.
I learned that Chase was increasing Service Charges from zero to $10.00 per month or increasing interest rates to 7.99% if a customer had less than a 7.99% interest rate. The $10.00 Service Fee would be billed each month regardless of the balance including a zero balance. I paid my balance of over $4700.00 off with Chase Card Services and closed my account. It seems that Chase Card Services only wants sub-prime borrowers... those people that can't afford to protect themselves from such criminal activity as I can.
Yet, at the same time, even those people that have paid higher interest rates are having their rates increased even more! This tells me that Chase, and probably many other banks, are attempting to create a huge amount of reserve in their banks for something that they expect in the future.
Banks, Credit Card Companies and Financial Institutions need to be regulated now... not a year from now. Also, it is my opinion that what these CEO's and Upper Level Managers need to be investigated for criminal activities by all forms and levels of government agencies.
A limit should be placed on what these CEOs and Upper Level Managers earn and they should be prohibited from purchasing stock in the corporation that they are employed with due to an obvious conflict of interest. Additionally, people such as Madoff should be tried, and if found guilty, given a sentence of life in a real prison.
The American Public is not a group of consumer cows (as the CEOs and Upper Level Management seem to believe). We are individuals with rights... equal to them no less or no more. We the American Public expect these criminals to be brought to justice and for them all to be removed from office once and for all.
LOS ANGELES, CALIFORNIA -- Like others complaining about Chase Visa, I too pay my balance regularly. I use the card for everyday expenses to take advantage of the perks. Nonetheless, my wife and I spend modestly. However, over the past year we have found how inept and incompetent their customer service, if you want to call it that, is.
I needed assistance with an overcharge dispute of over $1500. I contacted Chase immediately in November 2007 and was advised to dispute the charges and was sent the proper paperwork. Four months later I contacted them to check on any progress and was told that it looked as if I were at fault. The Customer Service representative recommended I challenge the charges again, my information was updated and the paperwork sent again.
I resubmitted in April 2008 and seven months later received a letter stating that my case was closed because I couldn't be reached for additional information. What? Once again, we pay our balance every month and my info was on the paperwork.
I spoke to yet another person, this time in the dispute department. He said I waited too long to dispute the charges and, even with my file "on the computer in front of him," he had no record that I had submitted my paperwork 11 months prior. When asked why I hadn't been contacted for the necessary information he said that there was an attempt made by phone. One attempt. I sent him the original submission from 2007, by now for the third time. Two weeks later, just in time for Christmas, we were notified that he spoke to a person at the company that overcharged me and their billing person found no error in billing. Apparently, they'll take anyone's word over their customer's.
Needless to say, my wife and I spent several hours not only dealing with the company that overcharged us, but with Chase who we assumed was taking care of their customers. Instead we lose, while they let the dispute languish. Oh well, at least it wasn't identity theft. I just wish they'd stop sending us credit card offers for our business.
Chase clerks refused to approve a charge I was trying to make. My card expired November 30, 2010. I called in October to confirm that Chase would send a replacement in time for me to use. I needed to buy a product December 2 but Chase had not provided the new card. Although a clerk acknowledged that I had way more credit available than I had used, no one would approve the credit.
The clerk assured me that "5 minutes ago" someone at Chase had dropped my new card in the mail. I received it 7 days later. A recorded message also confirmed that my new card had been activated. I answered the trick questions for identification to talk to a clerk but received no help. And my line got "cut off" when I asked to speak to a manager. It's not like I had ever not paid a bill. It's not like I had not used the account since 2007. And it's not like I am going to be using this again. Customer service does not exist.
Although I have never been so much as a day late with a payment (on anything with any company), always paid at least double the minimum, and never exceeded my credit limit. Chase Bank has treated me like a lowlife criminal. First they nearly doubled my rate, which they explained was to "make my account profitable". Then, a few months later, they closed my account. Now, they have cut off my online account access, forcing me to mail them checks. I've had no problems with my other credit cards, just Chase. I will never do any business of any kind with this company, or anyone affiliated with them again.
FLORIDA -- I received a notice today from Chase Visa that they are raising my interest rate from 7.99 to prime + 8.99 which totals as of today 12.25%. Now, I have a FICO score of 800 and do not carry a balance ever, so I really do not care. Their letter stated it was to maintain profitability on my account. Hey boneheads, I have never carried a balance, what profitability are you referring to? Basically, me thinks that that are hitting everyone in retaliation for the summer 2010 rules that will be going into effect. Good luck to those that carry balances, you are going to need it.