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Don't Want to Review POA
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

HOMESTEAD, FLORIDA -- On Saturday March 1 of 2014 I went to my Chase local branch to open an account jointed with my mom in which I have power of attorney for. After speaking with **, the banker that took care of me, he told me he had to fax the power of attorney to their legal department. After he did, he was told that it needed further review and it will be done within 24 to 48 hours.

On Tuesday March 11, I went back to the bank to find out if it was reviewed. When ** called the legal department he was informed that it wasn't done yet. When I asked to speak with the branch manager I was told that he wasn't in so I asked to speak with the assistant manager. She told me that it can usually take up to 72 hours. Today Thursday March 6, being that it was past the 72 hours, I went by the branch to see if it was done and after speaking with the branch manager and he inquiring with the legal department, he told me that it has not been reviewed yet. I also speak with the district manager regarding this on a phone conference call at his office.

While I was waiting at the branch to speak with the branch manager, I received a phone call from the district manager which was the result of an e-mail I have sent earlier today to customer service via my account's secure messaging on their web site inquiring about this. In conclusion, I was told by the bank & district manager that until their legal department approves it, there is nothing they could do.

I told them that this was ridiculous since I have used this power of attorney for my mom to deal with everything for her. From buying a car, managing her phone, TV, electricity billing accounts to other things and never had this much of a problem. I told both the branch and district manager that I will be filing a complaint with several sources regarding this. I am currently a customer of their bank and have a checking and savings account with them.

I currently have an account joint with my mom at another bank, Ocean Bank; which I opened using the power of attorney on the same day, but wanted to close that account and open it with Chase because Ocean Bank only has a few local branches and not as many branches everywhere and they are not as good as a bank as Chase is.

Let Payday That Are Not Licensed in AZ to Steal From My Account & an Auction Company to Do the Same
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PHOENIX, ARIZONA -- My comment is and my experience is Chase is evil...let me take a few to share my experience with this greed-driven Bank. I've been a customer of Chase for over 25 years from Valley National first then Bank One when the name changed to JP Morgan Chase. Also worked for them in their National Recovery Bankruptcy department in Arizona about 10 years. I thought that Chase was the best bank ever and they stood behind their customer, well I've been wrong.

Chase customer service and personal banks are liars, rude and incompetent. Their goal is to make money for Chase no matter how much they screw their customers. I have had one of the worst experiences in my life because of Chase. They have repeatedly disregarded my request to close out an my account due to stop pays that I have paid for and even with overdraft protection they have charged me fees that are sickening, due to payday loan predators that are NOT licensed in the state of Arizona, even after having and showing them the proof that they were stealing money from my account - not just payday predators but an auction house as well.

Chase has cost me over $2000 dollars in damages, let alone this screw up has caused my creditors to decline auto debit to pay my bills "which I need because of my disability". Chase returned payments like my rent, insurance which canceled me and others due to letting thieves take my money because they choose not believe a loyal customer of 25 years - it's just "Not Right"!! - not once but several times.

Chase's Claims department is unbelievably incompetent even when the proof is right in front of them in black & white. They are rude, slow, hard to understand because they are not from this country - what's up with that? I'm still trying to get this situation taken care of, had to hire an attorney to handle this for me that's added cost, because I just can't take it anymore, but refuse to give up. Make it right Chase, pull your head out of your ass and help your customers, not steal from them... P.S. It's not over yet!!

StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NYC, NEW YORK -- JP Morgan Chase is the most horrific heartless bank out there. They closed my mother's account without notice and reason. She is close to 90 and a holocaust survivor. Her social security and German pension checks were returned to their respective sources causing a great deal of effort to retrieve them. All of her auto pays were bounced and it was only because she had some spare cash at home that she did not go hungry. This was done with 2 days warning and additionally her accounts were frozen. She is also legally blind.

Nazi Germany behaved much the same way. Chase is ruthless and will stay away from them for the rest of my life. Mind you my mother was an account holder with them for close to gift years. A lot of good that did. They are despicable!!!

System Mistakes, Humans No Able to Any Solution
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIAMI, FLORIDA -- 03/24/2016. I deposited my paycheck as usually. ATM recognized 950.00, but my check was 1950.00. Two days after I Call the customer services. After 25 minutes in hold they transfer to claims department. They promised solution in 12 hours. March 29 I went to the bank on Doral. The lady said my solution is bring the screenshot from my job, my job said is restricted information. I went back to the bank, the same lady said me I has to wait April 5 to get my money.

I asked for the manager, answer was she left early. Tuesday 2 pm and supervisor promised put the note in the system. My big question. WHO WILL PAY ALL THE FEES I WILL RECEIVE FOR NONPAYMENT IN TIME
Chase Bank ATM Chase or help you customer services?

In the Business of Lies
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I applied for a Chase Auto Loan with a credit score of 760. I was approved at a very aggressive rate (3.93%), and I called Chase to give them the vehicle information before I went and purchased it - VIN number, mileage, the whole nine yards. I purchased the vehicle and was elated. Dream car, great loan rate, low monthly payments. I faxed my purchase order to Chase the following day and was DECLINED.

I inquired how I could be declined when I was already approved, and got a bogus answer about their perceived value of the vehicle being different from the price they already approved and their hands were tied. Now I have to go back to the dealer and accept a rate twice what Chase offered. Chase - do not GUARANTEE to lend if you are not going to lend. Everyone, be careful about their conditional approvals, they are liars.

On the Lookout
StarStarStarStarEmpty StarBy -
Rating: 4/51

ILLINOIS -- So yesterday morning, I woke up to find an email from Chase alerting me to a possible fraudulent transaction on my credit card account that was made the night before. The email asked me to answer yes or know if I had made the alleged transaction and if I had any questions to call the customer service number listed. But it was different from the customer service number listed on my credit card and if 6 years on M3C has taught me anything, you don't respond to an email you deem suspect, and you don't call any phone numbers listed if you have an alternative number from a more reliable source.

So I went downstairs, credit card in hand to review my account online. Sure enough, the transaction was there so I called Chase at the number printed on the back of my card. Sure enough, Chase had sent me the email and because I said that the purchase was not made by myself or my husband (I checked with him), they closed out my account and have had new cards sent to my house.

The strange thing is that the transaction was from a legitimate website and was for a very tiny amount, I'm inclined to believe that someone innocently typed in the wrong credit card number which just happened to match mine. But, better safe than sorry and it's just as well since our cards are due to expire in May, so we just bumped up the timeline for getting our new card. Glad to see that Chase was on the ball here.

Chase Bank Closing Business Accounts
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SACRAMENTO, CALIFORNIA -- Chase Bank, closed my business accounts. Please do not open a business checking account with Chase. If your company deposit third party checks, deposit check drafts or depend on ACH transactions please choose another bank. Chase will close your account with no warning. We make large deposits every day and was surprise that Chase closed our account. Chase is only interested in investment accounts and mortgages, these accounts are easy for Chase to rip their customers off. We also recommend that you do not open a merchant account with this bank. Their merchant arm is called Chase-Paymentech. Please take warning.

This bank have left thousands of merchant very unhappy by closing their accounts. They will close your account on the day of payroll with no warning. The bank is no longer a good bank for businesses. Please, please do not make the mistake in believing this bank cares about you or your business. If you have an account with them close it or you will be very surprise. Most of the time if you have any money left in the account Chase takes about 30 days before you receive a check.

They sent me a closing check and had a stop payment placed on it. I had to wait an additional three days to get an overnight check from them. Chase has countless fraud charges pending against the bank various entities filed by the US attorneys in all districts. Do not invest in a doomed bank. Opening an account with them is a short-term bailout. Don't do it.

Recommend Never to Work at Chase Bank....
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLUMBUS, OHIO -- Please don't glorify Chase. They really are NOT that good of a company to work for. I worked for them for over 7 years and finally left. Chase will treat you like utter crap unless you are a (big time) "butt-kisser" to them, and you strive to work like a dog, and do not have a life outside of them.

The only people who really get ahead there are "butt kissers," and "gossips." The people there love to gossip. I mean it. They love to stab you in the back. People will pretend to be your best friend, then will go behind your back and tell everyone everything you told them about your life. I mean it, you cannot trust anyone there! It is a VERY cut-throat environment. You would be much, much better off to work for a smaller bank, or even a retail outlet or a restaurant. Plus you will not make a lot of money with Chase either. They don't like to give big raises, and they love to ask people to do a ton of over time, but then when the need for production is down, they will want to send you home early. They do NOT, I repeat, do NOT care about you as a all. They only care about making money, and having power and prestige in the community. They put on a big show with commercials in order to pull people in so they can suck as much money out of them as possible. Plus they are outsourcing most all of their jobs overseas. Do you really want to work for someone like this? I was NEVER proud to work for I left....thanks God!

Poor Service at Chase
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW YORK, TEXAS -- I logged into my online Chase account one day to see that Chase has closed all of my credit card accounts with no prior warning or prior issues. I had built up sizable amounts of reward points in my accounts that Chase has since taken away. I have been a loyal Chase customer for my entire adult life and have always paid off my credit card bills on time.

I contacted Chase and provided bank statements showing I have enough assets to support my outstanding credit lines. However, I am disappointed that Chase never even responded to my letter showing evidence that I am not a credit risk and the actions I have taken to address their credit concerns. This just shows Chase doesn't care about its customers and just wants to take their customers rewards points so that they can increase their profits.

They are just targeting people with a lot of points so they can get the liability off their books for having to pay out their rewards. That big fat litigation reserve of billions that Mr. ** has set aside looks very very juicy for a class action. I am a lawyer and may just go ahead and start putting together the paperwork.

Lies, Lies, and More Lies!!!
By -

I have some credit card debt just like everyone, and bills of course. One credit card is only 2.9 for the life of the loan - not bad, the rest are all 0% for the life or for 1 to 2 yrs. But I do have some balance on a couple small bills from Xmas and medical that I wanted to consolidate to one card. Why not just put all on one and be done with it. Great idea right???? I did almost miss one payment last month on one bill and let's not even go there if this does happen with a introductory rate credit card if you miss one day - the fees, your credit report. WOW, you're screwed.

Well Chase has the introductory rate of 0% for 15 months a couple weeks back online. So I went and pulled up my credit report and it was a go, should not be a problem seeing I already have one card with Chase with a small balance on it, and my credit score is over 750, so I applied. I have been doing great the last couple yrs. in getting these cards.

About 5 days later, I get a phone call from Chase at work, wanting to verify some balances I wanted to transfer - some info was missing and she need to clear it up. I ask her at this time if I did get the 15 months for 0% and she confirm that I did.

I ask her for some kind of confirmation (I cannot count how many times they have lied to me, so I always ask this) number, she could not give me one, of course, so I ask her name (real, I doubt it). She gave it to me with no problem, then I ask her for her phone number that I could reach her - no go on that one. She said it has been log into the system and anyone here can bring this up, so just call that same number and we will be at your service!!! YEH. So I'm thinking it's not a problem.

Well 1 week later, I pull up my other Chase card online for other interest and see my new balance for my new intro card on the internet but there is no other info except the amount of the card and the balance transferred that are being made.

I see only one was done, it's with my Capital One card, the one for 2.9% for the life of the loan. But they charged me $30 fee for doing this, after telling me they would not do this for the intro rate. Of course they lied. So I call up and she gets it removed. I ask when the rest of the balance transfers would happen, she said there was a problem with the others and to use the checks when I get them to pay these loans on my own time. She states the intro rate is a go and the card and checks should be there any day.

I get home that day and it's in my mail box. YES...great I thought. I start reading the fine print. It says intro rate for 3 billings cycles on 0%...WHAT, 3 months? I call up. They tell me they don't even see any intro rate for me anywhere, and I'm at 22.3%. YEH BABY!!! I freak out, get their manager on the phone, and he tells me this is not true but I have until April on the 0% but still not for 15 months. I wanted to kill!!! I ask him what happened to the 15 month intro for 0%. He ask me when did I see this, because they don't show ever offering this to anyone. Yeh...I'm looking online at the same time to find it, no go of course.

So I tried to cancel and tell him why would I transfer a 2.9% balance to over 22% - this is crazy - but the check was already processed to Capital One. So we get on a conference call with Capital One and neither side can do anything to help me from paying over 22%, no stop payment, NOTHING. I find this crazy that a billion dollar company cannot do stop payment on a check.

I call back one hour later, get another manager on the phone...LOL. He does not even see the 0% until April the previous manager told me anywhere!!! He shows NO intro rate for me anywhere. NONE. He says I have to make out the checks first to maybe get the rate, and the other balance to Capital One has not been paid, say it's not there yet. Hes not sure, he has no clue! But I might get my 0% next week.

Yeh OK. That'€™s a first, you always know what you have beforehand. Of course he does not even show of me even talking to the previous manager about 1 hr ago. What was his name, he ask. LOL. "Does it matter?", I say. I will be contacting corporate on this matter, and the BBB.

Funny but I hear this from so many people that credit card companies lie to them all the time. Just last week as a matter of fact. I wish Congress would put a stop to this by making them, just like MSN and other companies, log our conversation and give you some kind of confirmation number this took place. This is crazy that credit card companies can lie and get away with it. Now I'm stuck with 22% rate when I did have 0% and 2.9% before all this mess. Thanks Chase for making my life a pain. Thanks for reading.

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Chase Bank Rating:
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1.3 out of 5, based on 61 ratings and
411 reviews & complaints.
Contact Information:
Chase Bank
270 Park Ave FL 12
New York, NY 10017-2014
212-270-6000 (ph)
212-270-6522 (fax)
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