OKLAHOMA CITY, OKLAHOMA -- First, I opened my account online, only to receive the $200 promotion (after your accunt has a direct deposit) to keep my account open for 6 months. My first check wasn't set up for a direct deposit. When I went into the branch to cash my check (which was a Wells Fargo business issued check) I was advised that Chase would have to hold my check for a few days and could only give me $100.00 until the check cleared. I asked why they couldn't contact Wells Fargo to verify if the funds were good or not. I was advised that they couldn't do that and I would just have to wait for the funds to be cleared. My wife took a picture of the check and deposited (immediately) into her Bank of Oklahoma account through a mobile deposit, without me even being on her account. Bank of Oklahoma verified the funds and released the check.
After the 20th business day of waiting, I called Chase and was advised to wait a few more days. After a few more days of waiting, I called back and was advised that I would not receive the $200 because I was supposed to receive a coupon offer, but did not receive one and that the account had been open for 21 days, so the offer was no longer valid for me. And, the previous representative did not notate that she advised me to wait a few more days for the $200 credit. I went in and spoke with a branch manager who advised me that there was no notation that the representative (I spoke with on 5/29/19) told me that I didn't need a coupon. So, basically, she called me a liar and believed her incompetent employee over me. So, the customer service experience was H-O-R-R-I-B-LE!!! Plus, they charge to speak with customer service, after so many free calls.
I am closing my account as soon as my outstanding checks clear and moving over to the Bank of Oklahoma. They don't offer the fraudulent $200 that Chase offers, but they are much more professional, give accurate information, post-credits before debits, mobile banking, better offers for monthly checking account fees, and they don't charge you to speak to customer service, and.... they allow you to deposit money in someone else's bank account. Chase will not allow anyone to even make a deposit to someone else's account, even with an account number.
This bank doesn't stand by their offers, charge for services that should be free, inconvenience customers by making them wait days to get their own money when a customer sets up an account online with Chase. Nightmare ... .
LITTLETON, COLORADO -- My mother's wallet was stolen, and the thief went to Best Buy and bought nearly 3,000 dollars of merchandise. We went to the police and filed a claim, and the officer saw footage of the crime based on our description, but was unable to follow up because no other identity about the thief could be found. Chase refused to refund us the money, saying the card was a chip card. I did an internet search and found out that there's chip and pin fraud all over the world now, and banks don't feel entitled to return the money because they assure us these cards are safe. Apparently, and from recent experience, they are not.
I went to the Chase Bank and explained the situation, and they said our best chance was to get Best Buy to refund us. I called Chase Customer Service (Customer Claims), and wrote a letter and included the police report, and said we could try to obtain footage of someone else (the thief!) buying the merchandise at Best Buy. They said this would not help. What they needed was written proof with a time stamp that my mother was physically present someplace else.
She was at a supermarket with us, but there was no way we could get a timestamped statement from anyone (other than us!) saying she was there. Unless you are at a doctor's appointment or something like that. Chase's policies make it very hard for customers to get their money back if a chip card gets stolen and used fraudulently. By the way, on the day of the theft, I received an e-mail asking if a purchase at Best Buy was legitimate. I clicked on "no." The purchase still went through. We have been customers of Chase since 1995, but we plan to find a different bank now. Chase did not protect us in the case of a stolen card. If a chip card was fraudulently used, it does not follow that it was our fault or that we have been negligent with your pin.
HOMESTEAD, FLORIDA -- On Saturday March 1 of 2014 I went to my Chase local branch to open an account jointed with my mom in which I have power of attorney for. After speaking with **, the banker that took care of me, he told me he had to fax the power of attorney to their legal department. After he did, he was told that it needed further review and it will be done within 24 to 48 hours.
On Tuesday March 11, I went back to the bank to find out if it was reviewed. When ** called the legal department he was informed that it wasn't done yet. When I asked to speak with the branch manager I was told that he wasn't in so I asked to speak with the assistant manager. She told me that it can usually take up to 72 hours. Today Thursday March 6, being that it was past the 72 hours, I went by the branch to see if it was done and after speaking with the branch manager and he inquiring with the legal department, he told me that it has not been reviewed yet. I also speak with the district manager regarding this on a phone conference call at his office.
While I was waiting at the branch to speak with the branch manager, I received a phone call from the district manager which was the result of an e-mail I have sent earlier today to customer service via my account's secure messaging on their web site inquiring about this. In conclusion, I was told by the bank & district manager that until their legal department approves it, there is nothing they could do.
I told them that this was ridiculous since I have used this power of attorney for my mom to deal with everything for her. From buying a car, managing her phone, TV, electricity billing accounts to other things and never had this much of a problem. I told both the branch and district manager that I will be filing a complaint with several sources regarding this. I am currently a customer of their bank and have a checking and savings account with them.
I currently have an account joint with my mom at another bank, Ocean Bank; which I opened using the power of attorney on the same day, but wanted to close that account and open it with Chase because Ocean Bank only has a few local branches and not as many branches everywhere and they are not as good as a bank as Chase is.
PHOENIX, ARIZONA -- My comment is and my experience is Chase is evil...let me take a few to share my experience with this greed-driven Bank. I've been a customer of Chase for over 25 years from Valley National first then Bank One when the name changed to JP Morgan Chase. Also worked for them in their National Recovery Bankruptcy department in Arizona about 10 years. I thought that Chase was the best bank ever and they stood behind their customer, well I've been wrong.
Chase customer service and personal banks are liars, rude and incompetent. Their goal is to make money for Chase no matter how much they screw their customers. I have had one of the worst experiences in my life because of Chase. They have repeatedly disregarded my request to close out an my account due to stop pays that I have paid for and even with overdraft protection they have charged me fees that are sickening, due to payday loan predators that are NOT licensed in the state of Arizona, even after having and showing them the proof that they were stealing money from my account - not just payday predators but an auction house as well.
Chase has cost me over $2000 dollars in damages, let alone this screw up has caused my creditors to decline auto debit to pay my bills "which I need because of my disability". Chase returned payments like my rent, insurance which canceled me and others due to letting thieves take my money because they choose not believe a loyal customer of 25 years - it's just "Not Right"!! - not once but several times.
Chase's Claims department is unbelievably incompetent even when the proof is right in front of them in black & white. They are rude, slow, hard to understand because they are not from this country - what's up with that? I'm still trying to get this situation taken care of, had to hire an attorney to handle this for me that's added cost, because I just can't take it anymore, but refuse to give up. Make it right Chase, pull your head out of your ass and help your customers, not steal from them... P.S. It's not over yet!!
NYC, NEW YORK -- JP Morgan Chase is the most horrific heartless bank out there. They closed my mother's account without notice and reason. She is close to 90 and a holocaust survivor. Her social security and German pension checks were returned to their respective sources causing a great deal of effort to retrieve them. All of her auto pays were bounced and it was only because she had some spare cash at home that she did not go hungry. This was done with 2 days warning and additionally her accounts were frozen. She is also legally blind.
Nazi Germany behaved much the same way. Chase is ruthless and will stay away from them for the rest of my life. Mind you my mother was an account holder with them for close to gift years. A lot of good that did. They are despicable!!!
MIAMI, FLORIDA -- 03/24/2016. I deposited my paycheck as usually. ATM recognized 950.00, but my check was 1950.00. Two days after I Call the customer services. After 25 minutes in hold they transfer to claims department. They promised solution in 12 hours. March 29 I went to the bank on Doral. The lady said my solution is bring the screenshot from my job, my job said is restricted information. I went back to the bank, the same lady said me I has to wait April 5 to get my money.
I asked for the manager, answer was she left early. Tuesday 2 pm and supervisor promised put the note in the system. My big question. WHO WILL PAY ALL THE FEES I WILL RECEIVE FOR NONPAYMENT IN TIME
Chase Bank ATM Chase or help you customer services?
I applied for a Chase Auto Loan with a credit score of 760. I was approved at a very aggressive rate (3.93%), and I called Chase to give them the vehicle information before I went and purchased it - VIN number, mileage, the whole nine yards. I purchased the vehicle and was elated. Dream car, great loan rate, low monthly payments. I faxed my purchase order to Chase the following day and was DECLINED.
I inquired how I could be declined when I was already approved, and got a bogus answer about their perceived value of the vehicle being different from the price they already approved and their hands were tied. Now I have to go back to the dealer and accept a rate twice what Chase offered. Chase - do not GUARANTEE to lend if you are not going to lend. Everyone, be careful about their conditional approvals, they are liars.
ILLINOIS -- So yesterday morning, I woke up to find an email from Chase alerting me to a possible fraudulent transaction on my credit card account that was made the night before. The email asked me to answer yes or know if I had made the alleged transaction and if I had any questions to call the customer service number listed. But it was different from the customer service number listed on my credit card and if 6 years on M3C has taught me anything, you don't respond to an email you deem suspect, and you don't call any phone numbers listed if you have an alternative number from a more reliable source.
So I went downstairs, credit card in hand to review my account online. Sure enough, the transaction was there so I called Chase at the number printed on the back of my card. Sure enough, Chase had sent me the email and because I said that the purchase was not made by myself or my husband (I checked with him), they closed out my account and have had new cards sent to my house.
The strange thing is that the transaction was from a legitimate website and was for a very tiny amount, I'm inclined to believe that someone innocently typed in the wrong credit card number which just happened to match mine. But, better safe than sorry and it's just as well since our cards are due to expire in May, so we just bumped up the timeline for getting our new card. Glad to see that Chase was on the ball here.
SACRAMENTO, CALIFORNIA -- Chase Bank, closed my business accounts. Please do not open a business checking account with Chase. If your company deposit third party checks, deposit check drafts or depend on ACH transactions please choose another bank. Chase will close your account with no warning. We make large deposits every day and was surprise that Chase closed our account. Chase is only interested in investment accounts and mortgages, these accounts are easy for Chase to rip their customers off. We also recommend that you do not open a merchant account with this bank. Their merchant arm is called Chase-Paymentech. Please take warning.
This bank have left thousands of merchant very unhappy by closing their accounts. They will close your account on the day of payroll with no warning. The bank is no longer a good bank for businesses. Please, please do not make the mistake in believing this bank cares about you or your business. If you have an account with them close it or you will be very surprise. Most of the time if you have any money left in the account Chase takes about 30 days before you receive a check.
They sent me a closing check and had a stop payment placed on it. I had to wait an additional three days to get an overnight check from them. Chase has countless fraud charges pending against the bank various entities filed by the US attorneys in all districts. Do not invest in a doomed bank. Opening an account with them is a short-term bailout. Don't do it.
COLUMBUS, OHIO -- Please don't glorify Chase. They really are NOT that good of a company to work for. I worked for them for over 7 years and finally left. Chase will treat you like utter crap unless you are a (big time) "butt-kisser" to them, and you strive to work like a dog, and do not have a life outside of them.
The only people who really get ahead there are "butt kissers," and "gossips." The people there love to gossip. I mean it. They love to stab you in the back. People will pretend to be your best friend, then will go behind your back and tell everyone everything you told them about your life. I mean it, you cannot trust anyone there! It is a VERY cut-throat environment. You would be much, much better off to work for a smaller bank, or even a retail outlet or a restaurant. Plus you will not make a lot of money with Chase either. They don't like to give big raises, and they love to ask people to do a ton of over time, but then when the need for production is down, they will want to send you home early. They do NOT, I repeat, do NOT care about you as a person...at all. They only care about making money, and having power and prestige in the community. They put on a big show with commercials in order to pull people in so they can suck as much money out of them as possible. Plus they are outsourcing most all of their jobs overseas. Do you really want to work for someone like this? I was NEVER proud to work for them....so I left....thanks God!