Chase Bank Consumer Reviews - Page 4

PHOENIX, ARIZONA -- They have stupid rules about their credit cards. In 2006 I filed for bankruptcy. I had a Chase credit card and had paid it off prior to the BK listing so I left it off my list of creditors hoping to keep the card open. I did the same with my personal bank credit card. The reason for the BK was due to a predatory loan and high HOA fees from my condo that basically sank me.

The day I filed the BK Chase cancelled my card, even though they were not listed on the BK. I asked why and they said they troll public records and if someone files BK their cards are automatically cancelled. My personal bank did not do this and to this day I still have the credit card through them with a 26 year history on my credit.

It's been 9 1/2 years since that stupid bankruptcy. Since then I have applied for and received store credit, American Express and Discover (zero interest), Best Buy (zero interest), and more. My credit score stands in the high 700's. I recently applied for an Amazon Visa card and they use Chase. It was automatically declined and their reason? A bankruptcy! 9 1/2 years ago! LOSERS! How dumb are you guys? You are losing out on a huge segment of the consumer market.

I will never apply for another Chase card, even after the full 10 years are up for my bankruptcy. I'd rather deal with a bank or credit company that wants to help people recover from a bad situation, not continue to punish them for 10 years!

MADERA, CALIFORNIA -- After 42 years with the same account number and the bank going thru numerous owners Chase has had our business banking account for the past 7 years. WE have written numerous checks written for over hundreds of thousands of dollars every year, including 2016, Chase Bank was unable due a wire transfer of due to a signature card not being on file. The funds WERE AVAILABLE for a close of Escrow BUT NOT accessible for a wire transfer OR cashier's check because they said there was no signature card on file. After producing the partnership agreement, fictitious name recording, identification and presence of both partners and waiting 45 minutes they said it would take 4-5 days to get the monies available. All it took was a call to our other financial institution and our wire was done in 20 minutes. Now we are stuck with trying to close the account and tying up a large sum of money for days. No longer doing business there EVER.

421 N DOUTY HANFORD, CALIFORNIA -- I have been battling identity theft more less since before July 2011. I told Chase Bank about it and said I would give them a folder with all information in it so that they be aware of my circumstances. They said OK. Then they said if I opened a new account with them and get new bank numbers, that would benefit me for less problems with past disputes I have been battling since 2006!

After I opened with new numbers on my account, I was also instructed to always report any disputes I may still be having and to always order a new Visa debit card with fresh number every time I may still be having the problems in my account. After having this newest account for only two to three months, I had in the last month or October 2011 only three disputes documented on my account and it totaled to an amount of seven dollars only. I also received conformation number on the disputes that everything had been straightened out in my account with Chase confirming this.

Then a couple of days after they cleared up these unauthorized debits, they told me their Chase Bank took an unanimous vote among the Chase representatives and they decided to kick me out of their bank in regards to three disputes that totaled up to seven dollars only and were proven to be unauthorized, and I have a statement letter saying that too.

I received this letter on October 26, 2011(?). I was told over the telephone by Claims department on October 24, 2011 that my account had been blocked because it is being closed. I asked why, they said it will tell you in a letter you will be receiving and they wouldn't tell me anything at all. Two days later I received that letter, I have called five times asking what happened because this letter does not tell me what happened exactly. Then when I call Social Security Death Benefits Department to tell them to mail the Benefits Check to my residence Social Security Administration, said I was too late in the month to be making any mailing changes because there's a deadline date then no changes can be made.

So needless to say, the Benefits were electronically deposited one minute after midnight on November 09, 2011. So I called Chase Bank again to let them know and they said they have received nothing. I happen to know that when Chase Bank receives any electronic deposits of any kind, that it is immediately documented on their system, and it isn't a debit withdrawal so it doesn't need to be held for two business days before posting to an account.

So tell me where is the Social Security Administration Treasury funds that Chase Bank received on November 09, 2011??? I then had the Social Security Treasury call the Chase bank confirming that the Benefits had been electronically transferred from the Social Security Treasury Department and had been received by JP Morgan
Chase Bank, NA, FDIC Establishment Bank location received in located at: Chase Bank - 421 N Douty, Hanford, CA 93239.

I drove to the Chase Bank to pick up the Benefits and Chase Bank would not give to me. I said, "Then give me my twelve dollars, you blocked in my account sixteen days ago. Your letter stated you were going to mail me the rest of my account funds in five business days. After the closing of my account, you kicked me out of without a reason. And I also want my monthly Benefits you received. I have bills due today that you are keeping from paying due to your circumstances of as why you closed my account. And now that its been closed for sixteen days already and you are still messing with my and now holding my monthly Benefits. I do not owe you any money and you also haven't given me my funds that were left in the account."

So they gave me my twelve dollars so I could have enough gas to get home on and said at 10 A.M. November 10, 2011 they would call me and tell me if I could pick up my Benefits funds or not yet. OK first - Chase Bank closed my account without telling why. Second - Chase Bank said they would refund my fund that were left in the account in five days. They did not.

Third - Chase bank accepted the electronic deposit that was sent from the Treasury Office of Social Security Benefits. Why did they except that Benefits Check sent to me at their bank when it was block for everything else? Fourth - do you think Chase bank is going to release my account funds that I asked for while I was at their Bank on November 09, 2011 if I had any pending balances? No I don't think so!

At least that is what they said in the closing letter and it's been sixteen days and they said in the letter ten business days, everything would be completed and released of the closure of my account they voted to close without telling me why or what the reason being in detail. Also I need that reason so that I may file a report on it with the rest of information I have put together for my police report on the identity theft that has been exposed on my behalf!!

This was instructed by the Federal Trade Commission on the list of instructions they gave me to go by to complete my Identity Theft Reporting it to the police to file. And then I receive a Case number to provide everybody, including Chase bank that I had told I was going to provide for them on my account problems. Look what they finished me with not only closing my account that I need, but by turning me into ChexSystem and maybe the Credit Bureau too. I didn't need that, I was barely trying to establish some good credit for once and now I won't be able to ever have a checking account again thanks to Chase Bank.

And I'm also one of the victims that Chase bank borrowed 200.00 from last year and I kept calling Chase Bank asking them why are you not finding the 200.00 that disappeared out of my account for three to four days. Then after that it reappeared, I asked Chase Bank where did you find it? They said 'we didn't, we don't know what happened'.

Now I'm going to sue Chase bank. I feel like I'm too stressed out and my blood pressure feels high and I also can't pay bills now. And they have been jacked us in dollars so I owe more and now I don't have enough money to ever catch up on being behind on my bills. And I sinking fast; and my name is on the blacklist of ever having another account of any kind or credit.

I, like many others, have been going back and forth with this bank. I started this whole process in Nov. '09. Not as long as some, but same story. I initially received one letter saying I did not send them something (which I did), so I went ahead and sent it again, called back, they said they received it. I waited a few weeks, called again (Dec. 28th), was told my case was closed that very day! They said I was missing paperwork (again) - she said if I faxed it, they could re-open my case, so I did. Called back again in 48 hours to make sure they received it, yes they received it, it's "complete" and in underwriting.

Every time I call, they say call back in a few weeks to check the status, so I called again, was told it was closed on Dec. 28th. I said yes it was and was also re-opened that same day and was supposed to be in underwriting. She couldn't see that so I asked for someone else. This lady told me she didn't know why she told me that. Yes it's open and being reviewed, she'll contact the gentleman who is handling it, make sure everything is in order and call me back - never got a call. I call several more times - everything seems OK - "under review". I think OK, we're getting somewhere now!

Nope - I call again, DENIED (Mar. 8). No phone calls, no letters - just read an article (**) where Chase said they have increased attempts to contact customers to complete paperwork. Call 36 times, reach out by mail 15 times and make at least 2 home visits! I received one letter the whole time after my initial application, and I've been closed and denied and told over and over I am missing paperwork! NO CONTACT! So again I re-sent things and was told to call back to make sure they received it.

Of course this time I had to re-send current bank statements, pay stubs and everything else...I did this, called, was told, yes, but why am I not showing rental income? Ummm, because I don't own a rental! I have given them several documents which I explained to them what they mean - I haven't owned that home in years and they have all the proof in front of them! I was then told OK, it's "complete" & under review AGAIN. I stewed for a few days and thought, 'this is a government program, there has to be somewhere to complain or get help'.

So I hit the net and found the MHA Help line 888-995-HOPE. A gentleman actually 3-wayed a call to Chase and they were a little more helpful and straightforward...said it's taking 4-9 months and sometimes 12 to get an answer after I've been told constantly 60 days. I said OK, except I've been closed and denied in a lot less than that a few times for "missing paperwork" and never received anything telling me that. She said well we TRY to send everyone a letter. No way! If I wasn't constantly calling these people and being proactive, I'd have no clue.

Peoplekeep calling!!! Who knows what will happen now? The MHA Help guy said to call them if I start getting the runaround again, which I will I'm sure. The more I read on the net, the more I believe Chase doesn't want to help people. I've even heard from people at work where the same thing with the paperwork is happening to them and then they get denied, etc. It's a mighty big coincidence!!!

COLUMBUS, OHIO -- This story goes back to 2008 when my husband developed throat cancer. He had to stop working and undergo a laryngectomy in May 2008, which means he lost his voice. Well, I am also disabled (malformed hips and knees and unable to work since 2005), so we had NO money coming in until he started to receive his SSI. This means that the mortgage fell behind.

I tried to talk with Chase Home Finance LLC, but they would not speak to me because my name wasn't on the mortgage - only my husband's. I tried to explain to them that he has no voice so cannot speak and I had his power of attorney...but they would not listen. They refused to take any payments (partial or otherwise)because my name was not on the loan. I had to wait for my husband to become coherent enough to sign a paper saying that I could speak for him, but the bank would not acknowledge the paper or the power of attorney.

They would call our home to talk to my husband, but when I answered the phone, they hung up - refusing to speak with me. Needless to say, the bank foreclosed on our house and we were forced to move out of our home in November 2008.

Fast forward 5 months -- we were living in a rental and had seen the house go up for police auction three times and then get pulled. In March of 2009, Chase contacts me and says that since the mortgage is Fannie Mae-backed, they have to work with us and offered us our house back. We accepted. Their staff person (name available on request) worked with us and dropped our payment, 34.00 each month, and we were able to move back into our home in April 2009.

We were told to make the new payment for three months (May, June, July) and they would re-negotiate our mortgage. We did this via money order. We received paperwork stating that our forbearance has ended, but no new paperwork on new terms. That was in December of 2009. So we continued to make the payments we had been making. Add to this that the bank lost our paperwork FOUR TIMES as we have tried to get our new terms established, and this has been quite a challenge.

The bank HAS contacted us in 2010. In February, they have called to speak to my husband, but when I told them that he cannot speak due to the laryngectomy and I informed them that I was his wife and had power of attorney to speak for him, they started hanging up on us again (like they did before). February 22, 2010, at 4:29 PM they called and I answered and they hung up on me (AGAIN).

I immediately called my local branch office that has been helping me so I could get this matter resolved. It was when the staff person called them directly that she found out that they needed MORE PAPERWORK...the same paperwork that we had re-sent FOUR TIMES!!! This was at 5:02 PM when I found this out. At 5:26 PM of the same day, a staff person...but now they say that we make too much money (1296.00 a month for 2 people) to benefit from any government assistance mortgage programs, but not enough to make increased payments. They had originally said that any past due would be added to the end, but now they won't honor that.

The government gave JP Morgan Chase and Fannie Mae all this stimulus money to keep people in their homes-- but why is it now that I am being told that I may not be able to keep my home? How can one of the main financial institutions get away with changing the rules of the game and losing important paperwork FOUR TIMES? How can two disabled people be treated as if they lived in a third world country? Who was the home assistance program created for? How can Chase Home Finance LLC think they are above everyone else???? HELP!!!

BUFFALO GROVE, ILLINOIS -- I have had several banks in my life, and have been fairly satisfied. I switched to Chase a few years ago because my mortgage was with them. I have come to realize that Chase is the most unethical and corrupt bank out there. They are thieves and preying on people especially in this difficult economy.

Last week I was out of town and used my debit card at a cafe at the hotel we were staying at. My account was low but I was getting paid in a couple days and have direct deposit. I had more than enough to cover the two small debits at the cafe. I knew this for sure because the cafe had a computer for customers to use so I checked my balance. There were no other pending transactions other than the two small transactions at the cafe I had put through.

When I got home that evening, I checked my online banking again and noticed that there was another transaction pending from later in the day from the toll authority. Apparently my transponder on my car was low on tolls so the toll authority put through an automatic debit without any warning. My account did not have enough in it that day to cover the toll authority debit so I knew I would be charged one fee. The toll authority charge was listed after the two small cafe debits so the toll charge was the last debit of the day and the only one that would have caused an overdraft.

I accepted the one fee and had no problem paying it. But after my payroll check was direct deposited, I noticed Chase had charged me 3 overdraft fees for a total of $105.00. I looked again at my online banking account and noticed that Chase had re-arranged the order of the debits and put the toll authority debit before the two small cafe debits. This switch in order gave Chase the opportunity to hit me with 3 fees instead of the one.

I was furious and I called their customer service department. I told them that I knew they had re-arranged the sequence of the debits which maximized their fees against me and they ADMITTED TO IT. They said they can arrange them however they choose without regard for the order the debits actually came through. I could not believe what I was hearing. I asked to speak to her supervisor and was told the same thing, that basically they can do this, it is not illegal and too bad, so sad.

I am closing my account and moving to another bank next weekend when I get my next paycheck. The new bank I called, which is actually a bank I used a few years ago, asked me what bank I was leaving. I told them Chase and she laughed and said they have tons of ex-Chase customers coming over. Do not use Chase, they are thieves. I am also writing my state government to find out if what Chase is doing is legal and if so why! The greed of this bank is unbelievable.

DELAWARE -- Chase Credit Card customer since '06. Fixed APR of 8.99%, NEVER, EVER late on any payments, NEVER, EVER over-drafted my bank account. In Feb. '09 refinanced home mortgage @ 4.275%. GOOD CREDIT score, it has actually gotten better since the home refinance.

Here is the damaging unethical new practice of Chase. Promotional "Rate Reduction for our most Valued Card members" (BEWARE!!!). 0.00% fixed APR until Feb. 2010 when you use the enclosed "Special Rate Checks." Access extra cash, transfer high APR balances, pay unexpected expenses, use for large purchases.

My card info - Credit Limit: $5,500; Previous Balance: $2,700.11 (NEVER over 50% of Limit); Last payment: $1,350.11; Current Balance: $1,350.00 (Less than 25% of Limit). I all but exhausted my bank account to pay (cash) to my Chase balance and cut it in half.

After checking online to make sure that the payment had posted to my Chase balance, I deposited $1,350.00 in my bank using one of the promotional 0.00% checks from Chase. After checking online with my bank, make sure that the Chase check had been posted, I proceeded to pay off two "high APR balances" (online) in the amount of $1,200. I also paid my gas, electric, and two other credit card payments, leaving only $124 in my bank.

A few days later, I received a letter from Chase stating that the check of $1,350 was declined and that they had made the decision to change my credit limit to $1,800 due to late payments or not paid as agreed on accounts. (THIS IS FALSE!!! I have NEVER been late on any credit card accounts, never!!!) My bank now has me over-drafted on every payment that I have made. Chase has my CASH, with which I could have paid all payments with absolutely no problems.

After HOURS of phone conversations with multiple Chase reps, I was transferred to (**) high level management in Delaware. After his thorough examination of my account history and current credit report, he admitted that there was no reason to change my credit limit or available funds and that he would correct it. Sounds like problem solved? Read on.

My bank still has me seriously over-drafted. After talking with my bank, a possible solution was recommended. The bank suggested that I call Chase and have them reverse my $1350.11 CASH payment back into my bank account to cover my over-drafts. Sounds doable? Read on.

I checked my Chase account to make sure the Delaware manager had repaired and put my limit back at $5,500. Bingo!! Looks like he had kept his word. I called Chase back to verify that their check would now be honored and solve the problem. After riding the phone merry-go-round, I finally got a manager (**) in Orlando, FL. I asked to have my $1,350.11 payment reversed back to my account to avoid the train-wreck that Chase was about to cause and to call my bank and correct their mistake.

** said that the payment COULD be reversed but would take up to 15 DAYS!!! (Not an option.) ** said that I should have the bank just run the check through again and that the funds ARE available and your bank can call us to verify. Solved? Looking at my Chase account online today, Saturday the 13th of June 2009, account status as follows - Credit limit: $1,700; Balance: $1,350.00; Pending Charges: $2,700; Available Credit: $0.

On Monday, I will most likely be in a financial train wreck. My damages will probably be in the hundreds of dollars and...no funds available to satisfy the over-drafts and penalties. My hard-earned good credit is headed toward ruin. All because I was told, in writing, that I would receive "Special Savings as a Most Valued Customer". If I issued a check from my bank and then later stopped payment, I could be prosecuted for check fraud.

I need legal help. I have been set up and torpedoed! Chase is aware of their error(s) and could fix this travesty but they have not. Consequences and damage: the potential for my financial destruction is in the works and Chase has not made their check good. They have admitted that they had no legitimate cause for denial of payment.

CHATTANOOGA, TENNESSEE -- Have excellent credit, no money, but always pay on time (auto pay helps immensely) until recently. Needed to increase cash flow a little, feeling the crunch...received balance transfer check offer in mail from Chase...credit limit $7900. That credit limit had been there for years. Used the BT checks in the past, always paid off promptly. Heard in the media, banks are cutting credit limits. So before I wrote any check, I called Chase (3 times) to confirm status of my credit limit.

From past experience, I have found it is necessary to always call 3 times for customer service - if 2 of the reps agree with the same answer then there is high probability the info is correct...so I called 3 times. All 3 reps assured me no problem, $7900 available. I asked what is the waiting time for the checks to clear, the answer by all 3 was that the waiting time was no different from any other check. That this balance transfer check was just like a regular check, write it and deposit it that's it.

They even calculated that the $7500 written would leave credit limit available that was more than sufficient to avoid over the limit and cover any fees etc. The reps gave me that figure $7500 and the green light go ahead. Soooo I wrote it, deposited it, and waited a few days. I put it in the checking account which I reserve solely for auto pay (about 8 different bills get paid automatically from that account every month).

A week later my bank notified me that the check was no good. Rejected by Chase. Chase had reduced my credit limit to $1000 without notifying me. All the auto pays bounced like pinballs. Fees up the wazoo from each of them and the bank...over $300 in fees.

Some of the companies were understanding and credited the fees, even Citibank believe it or not credited $35, Capitol One credited $25. I have sent documentation (notarized) via certified mail, return receipt requested to Chase, requesting Chase absorb the remaining fees. There has been no acknowledgment of even receiving the documents. This was a month ago.

I have the signature from the return receipt and will follow up within the next few days. This whole mess was entirely avoidable. I had other options. I had never had an problem with Chase in the past 20 years. The 3 reps that I spoke to misled me. There was no mention of how these balance transfer checks are subject to approval from Chase and this could take weeks - that indeed my credit limit was being considered for being reduced. These "checks" are actually a costumed form of a loan application and are not "just like a regular check".

It is probably all there in the fine print somewhere. But that was why I called customer service (3 times to make sure). So they could help me make the right decision. An informed decision. That is why I believe Chase needs to reimburse me the fees. I received incomplete information and incorrect information from their representatives. I know what I am dealing with. I have not even received acknowledgment of Chase receiving documents or what to speak of Chase reviewing the case. If you want honest interaction, you have to interact with an honest company.

CNBC lauds Mr. Jamie Daimon, CEO JPM Chase. I think he should be tarred and feathered. This is his company and it reflects his views and values...and it is pretty nasty. As an aside, historically I saw a video somewhere on the net showing how the original Mr. JP Morgan Chase was hugely instrumental in instituting major changes in US monetary system around the time of the great depression. He was greatly influential in the government and in setting up the Fed. An opportunist of gargantuan proportions no doubt. It may be that Mr. Daimon thinks he is the successor and that we, the card holders are really bag holders.

In 2007 I opened a medium-sized safe deposit box at my local chase branch for an annual fee of $75. In 2009, my annual fee which is automatically debited from my savings account appeared on my march statement as $160.50 without any notification from the bank before the fee was charged. Thinking the bank had mistakenly overcharged me, I called my chase branch and asked that this charge be corrected. Before I can even take a breath after asking this question, the bank manager on the phone rudely informed me that that was indeed the new fee and that chase has a no-refund policy.

When I proceeded to remind her that I was not informed by the bank and that I did not receive any notification whatsoever about this drastic and outrageous increase in the annual safe deposit fee before it was charged to my account, the branch manager admitted that no notification had been sent out and that the notification was simply the actual charge on my savings account statement...which she continued to repeat over and over is non-refundable.

So basically after expressing my outrage to this bank's practice of charging outrageous fees to customer accounts without prior notification to the customer and deliberately imposing a no refunds policy on these charges, I was in complete and total awe at the criminal practices of this bank!!! In fact, I found out from another personal banker at the bank in a phone conversation that my fee should not only be $75 but that I also qualified for a 20% discount because of my long-time excellent relationship with the bank and the fact that I had over $15k in my savings account.

When I challenged the branch manager with this information indicating that not only was I overcharged over double the $75 fee which I should be paying annually, but that actually according to one of her employees at the bank I actually qualify for a 20%, the bank manager was turned bright red in anger and raised her voice at me and proceeded to yell and scream at me. At this point I was genuinely frightened and walked out of the bank and called 911 to request police officer presence at the bank since all I wanted at that point was to completely close all my accounts, take all my money and get the heck out of there in peace.

The police arrived, heard my story and escorted me back into the bank to close out my accounts, get my money and peacefully leave. Completely outrageous!!!! We have all heard of bank robberies but I think what I experienced was a reverse bank robbery!!!

Where is the accountability for these criminal bank practices??? CHASE CANNOT BE TRUSTED WITH ANYONE'S MONEY, EVEN THE MOST LOYAL AND LONG-TIME CUSTOMERS LIKE MYSELF!!! Please remove all your funds from chase unless you don't mind if your bank rips you off, fails to notify you that they're about to charge outrageous fees which you never agreed to, and then in the end strictly adheres to their no-refund policies when you challenge the unlawful fee deductions from your accounts. This is outrageous.

Everyone in my family has closed all accounts with chase and transferred all their banking business to other banks since I have had this experience and everyday I try to spread the word to my friends and colleagues to not trust this horrible bank.

I have written 7 letters and sent them to the Chase corporation about this horrible experience without any return letter or any acknowledgment of my grievance. I also reported this incident to the US Treasury Dept., office of the comptroller of the currency, which deals with national banks like Chase, and they have notified me that they are investigating Chase regarding this and other similar complaints they have received from former Chase customers.

Do yourself a favor and do not trust your money and your banking needs with Chase bank...even for the best most loyal customers, they will steal your money right under your nose as they did to me!!!! To hell with them...

I am beyond angry with this company. I have had a Chase credit card for a few years, and I carried a balance on it about two years ago. One day I noticed that my minimum payment had gone up, even though I hadn't bought anything or made a late payment. So I logged into my account and looked at my statement, and my interest had gone up to 21%! I immediately called and spoke to customer service, and they said they were sorry, but they couldn't give me my low rate back because I must have done something wrong.

I had had an issue with another credit card, but had immediately resolved it with that company and that account was not changed at all. But Chase refused to give me my good rate back, even though I had never had any issues with them, and the one little issue with another company had been resolved right away (How do they even find out these things?).

I immediately transferred my balance, and left that card in zero. Earlier this year, they sent me a really good balance transfer offer, and since I am really good at paying on time, I thought it would be a good way to lower my interest and that I wouldn't have any more issues with them. But last month, my payment due date fell on a Sunday, and every time I have had a payment due on a Sunday, it actually gets credited and processed on Monday.

So I logged on Sunday afternoon to make the payment, thinking it would still be on time, but I got a late fee and an interest hike. Apparently they process payments on Sunday now! So I called right away, and asked to be forgiven for that one late fee, since I had never had one before (the few times I've had them with other companies over the last 10 years, they have been forgiven). The lady refused to budge or even consider it. My payment had been late by a few hours, and she still refused. So, realizing it had been a mistake to deal with them again, I logged on October 8th, and paid off the whole remaining balance, down to zero again.

A few days ago, I got an email saying I had a payment due, but I ignored it, thinking I was just getting the email because I had signed up for email notifications and it sends me emails the same time every month. The last time I had checked my account it had said $0.00! Well, I got another email, and decided I had better check it out, and I had a balance of over $50, and a late fee of $15! I reviewed my statement, and it showed my big over-$3,000 payment on October 8th, and then it shows that on that same day my account was charged $56 interest from the month before.

I called customer service (who are not my favorite people) and told him my intent had been to pay my whole account off, and if this interest charge had been posted to my account on the same day that I made the huge payment, why had it not been included in the total? He said that the cycle ended on the 8th, so the charge was calculated and posted the following day. So why does it say it posted the 8th on my statement? Why did my account show me three big zeros on the 8th after I had made that payment?

I have literally never been so angry in my life, and I have to admit I let him have it. I was shaking, full of adrenaline, and then couldn't sleep that night. I am trying to get out of debt, and I have never skipped payments or defaulted or gone into collections or filed bankruptcy, and this company has not shown any interest in taking care of customers who are actually trying! I would really like to spread the word about how horrid they are.