Cheapcaribbean.com Consumer Reviews - Page 2

DOYLESTOWN, PENNSYLVANIA -- I tried booking the "deal of the week" online at Cheapcaribbean.com for a trip to the Bahamas. Every time I tried to book the trip I was unable to complete the transaction at the price advertised. I tried several times and each time the price would go up and someone from the sales office would call me and say "I see you are having difficulty. I can complete the transaction for you" and each time the cost was significantly higher than advertised.

In the end the trip cost us over $1,000.00 more than the original advertised price. Each time the Cheap Caribbean representative said the airline was increasing the price, not them. The other thing I did not like is once you book the trip you cannot cancel it and my credit card was charged immediately for the full cost. I would not book with them again.

Cheap Caribbean will not back its product. Hurricane Matthew hit us. We were not allowed to use the beach the whole 5 days that we were there. First Cheap Caribbean told me that the hurricane didn't affect us but I had a letter from the hotel telling us that the hurricane was here, to stay away from beach, and to bring patio furniture in. Once I email them the letter from the hotel they offered me $100 off next trip. We couldn't use the beach at all. 5 days, 2 people, $100 comes to $10 per person per day. That is nothing. We couldn't swim. The 100 off the next trip is a small portion of what they could get from us so please use someone else.

My husband and I were concerned ongoing to the Lifestyle Tropical Resort prior to leaving due to the poor reviews we were seeing recently about the resort and requested to switch to another resort in the area and keep the same flights. The representative from Cheap Caribbean ensured us that this resort was fine and that there were no issues with people getting sick or unsanitary conditions. We stressed the fact that we were traveling with a child that has one kidney and did not want to be in a situation where she would get sick and become dehydrated as this would put strain on the one kidney that she has. They refused to allow us to switch to another resort.

Well what they told my husband was all lies! This is the complaint that I wrote to Cheap Caribbean after we returned from our horrifying trip to Lifestyle Tropical Resort and Spa in the Dominican Republic:

We were provided extremely poor conditions for our rooms. Toilet made an extremely loud siren noise when flushed for aprox. 2 minutes each time. Water would spray out of the top of the tank. Spring popped through mattress and cut my husbands foot open. Refused to replenish bottled water, called the desk and they said that it is not included in the Cheap Caribbean package.

Found a worker who we paid to give us 6 bottles of water for our room. Gave us reservations for two restaurants, which you do not get to choose the time or restaurant. Went to Italian restaurant and were treated differently than others with the VIP gold bracelet. We were given completely different dishes than other guests had and the food was inedible. Food at salad bar at restaurant was not kept cold or hot, just out on trays in the heat. At the buffet, conditions are unsanitary. Birds landing all over the food, defecating, and eating. Workers just shooed them away and did not remove the food that was contaminated by the birds.

A cook was wiping their sweat off their forehead with their hands and then serving pasta. The food was horrible and mostly inedible at the buffets. What we did eat (white rice and chicken), we got extremely sick from. My two daughters, husband and myself had severe diarrhea and vomiting for several days. There is a sewage line running down onto the beach. Workers were digging the trenches deeper to accommodate the flow of the sewage into the ocean. The smell at the cofresi side of the resort was to say the least putrid. It was so bad that the smell burned your nose and throat at times. How on earth can you promote this resort to anyone!

Cheap Caribbean should be ashamed that you FALSE advertise for this resort. Would you send your family here? You are not receiving any VIP amenities except access to the VIP fake beach and bar. This resort treats people with the yellow wrist band very poorly and unfairly. I work for a large hospital corporation and am extremely appalled at the unsanitary conditions and poor customer service.

They did not mention the Bravissimo show at Ocean World nor the Party on Sunday night. When we inquired the girl at the desk told me she would check to see if it was happening and let me know. When we went to Ocean World during the day, we asked about the show and she said "Oh didn't they give you your reservation for tonight?" Needless to say they didn't! Which you advertised we had access to.

We also did not get to go the party, they told us that we had to go to the buffet at Casablanca. We didn't want to eat, because our stomachs could not handle it, we just wanted to see it. We ended up buying boxed corn flakes and Gatorade in the gift shop and that is what we lived off of until it was time to go home.

We tried to change the flights to come home early, but we could not endure the cost. I feel that I have been "had". Cheap Caribbean promotes this resort, yet the staff on the resort state "This is what Cheap Caribbean allows you to have". They blame everything on your company. When we went on the tour. First they lie and tell you they want to take you around the resort to show you where everything is and give you your welcome package of t-shirts and rum.

When you go on the tour they show you the Villas and suites for members and shareholders and the great stuff we could have if we "buy in". Meanwhile on the tour they tell you that they know that the food, service, and accommodations that you are in are mediocre, but that is what you paid for with Cheap Caribbean.

I have to say that the system I feel is very poor and deceitful. My husband and I have the ability to buy in to a time share if we wanted, however I would never go back to a resort that treats people that poorly, and provides them with food and conditions that intentionally make people sick. I really feel that you should strongly consider discontinuing the promotion of this resort.

This is definitely a way to lose customers, business and revenue. I feel that my family is entitled to compensation for what we endured and the false information we were provided by your company. At minimum, I feel we should be reimbursed for cost of the vacation through Cheap Caribbean. Needless to say they have yet to respond to my concerns!

PUEBLO, COLORADO -- After booking this "all-inclusive" vacation, CheapPOSCaribbean informed us of a long list of additional charges for services that were also absolutely mandatory. This cheapass vacation ended up costing us a great deal more than if we had chosen to work with a travel agent who would have been able to arrange a MUCH nicer hotel and amenities. Would never recommend this unethical joke of a company to Lucifer, let alone friends and family.

FLORIDA -- My name was incorrect on my ticket and travel agency refused to change my name, meaning I had to purchase another ticket and fly on a separate plane than my husband to get to our vacation! Airline said they could do it, but company refused!!! Ridiculous!! Do not book with them! Would not give them another penny of my money!

I agree with other postings warning consumers not to use this service. We booked a trip based primarily on the promise of "worry free" bookings and free comprehensive travel insurance. Nothing could be further from accurate. When we needed to cancel, we were immediately told that we needed to work with an outside insurance company to try to obtain a full refund or credit. After 10 weeks of effort and lots of documentation for the insurance company we were told that our cancellation was not covered and we were referred back to CheapCaribbean.

For the following 8 plus months we contacted CheapCaribbean repeatedly to obtain the credit, and were told that it was either in process, or that it would be processed by the end of the week. When we finally received a credit on April 30, 2008, it came via email, looking like the several ads per month we get from CheapCaribbean, so we never opened it. When we called to follow up in early May, we were told that it was issued on April 30, and expired on May 2.

First we waited nearly 3 months to find out that we could not get a full refund; then waited another 9 months to have the company tell us that because we didn't book within two days, our credit had expired (no one ever told us the credit would be issued via e-mail.) Caribbean **'s representative (**) went so far as to say that if we had called to book a trip anytime after we canceled, the credit would have been in the system. We told her that we had made monthly calls at a minimum, and that no one ever told us anything other than that it had not yet been approved.

After multiple efforts to persuade the company to do the right thing, we have now asked the Attorney General in Pennsylvania to investigate the company, as it is hard to understand how their position makes any sense, unless it is an intentional effort to retain fees paid for a trip we were unable to take.

They fail to take responsibility for the failure of their telephone staff to give us useful or accurate information. Our next step will be to ask the appropriate Federal agency to look into this since we feel strongly that they should be prevented from behaving in a similar manner toward other consumers. Our cost for a trip we never took and their unconscionable delays was nearly $2000, and the best they could offer was $100 in "sun dollars" per each of 2 future reservations. Clearly, no reasonable consumer would opt to use an organization that engages in this type of practice.

FLORIDA -- We purchased our third trip in less than 18 months from CheapCaribbean and returned from it on 11/14/07. This was the first time we purchased a side trip when we made our initial order. A trip to the mountains for $83.40. CheapCaribbean's rep scheduled the trip for us at the resort. The bus never showed to pick us up, so we went to the Rep. and he stated the weather was bad so the trip was canceled and to call when we got back for a refund. We called on 11/16/07 and was told it would take 8 to 12 weeks to get the refund. That was OK until 12 weeks went by.

After several more calls and emails we were told the CheapCaribbean Rep said we went shopping that day and there would be no refund. Shortly after hearing this, we emailed Caribbean ** stating we were going to put our experience on the travel blog.

We got a call from CheapCaribbean and we again explained, that the bus didn't show and that we never go shopping. On January 29, 2008 we received the below email which clearly states CheapCaribbean is refunding the $84.00. It's now MARCH 1, 2008 and STILL NO REFUND. Oh another thing they stated they don't give refunds so BEWARE, if you purchase a trip and you're not picked up you don't get the trip and they keep your money. Great trick! This much hassle over 84 bucks, imagine if you had to cancel due to sickness, what a job it would be trying to collect on the insurance.

DOYLESTOWN, PENNSYLVANIA -- Sway away from CheapCaribbean. NON refundable policy and 'GOT you' customer service recording all conversations linked to your phone. They call their 1-2 stop flight packages with inflated prices and star rating luxury... Must be a joke. They keep over $5,000 for the future date hotel reservation cancelled within 48 hours. I lost $200 right on the spot since the booking was made for 2 adults and 2 children. The rest is the credit you must use for the travel to be COMPLETED within the year from the date of the purchase. If you book for future travel date you automatically shorten the time frame you can use the credit.

Their website malfunctions and you may end up completing the transaction you have not authorized (full balance charged while Deposit was selected.) I have recorded session when their radio button issue is apparent but they are located in the town covered by the District court where the navigator cannot locate it. Once they get your money, they are legally protected by the one-way policy.

Unfortunately, I has been trapped into the transaction as I did not see NON-refundable policy in super small font in grey font (subsequently changed after I complained on Jan 19, 2013.) It took several calls and emails to convince them to cancel the trip without agreeing to their policy because they wanted to charge NO SHOW fees since they knew I was not going on the trip. I have to use this abominable company and book the trip using the credit but any vacation package I find is at least $1,000 less on other sites. Save your time and money!!! CheapCaribbean is a scam.

I feel robbed by this company. There was absolutely no difference in Cheap Caribbean's price (Iberostar Punta Cana) and their website rates BUT I chose C.C. ONLY b/c you offered trip insurance. I know for a FACT that the Iberostar Punta Cana allows up to THREE (3) changes to your reservation with NO penalty. I had to change my reservation with Cheap Caribbean (C.C.) the FIRST time b/c I was told by C. C. to book on the wrong side (old, not renovated) of the resort. SO, I had to pay the penalty for that change even though it wasn't my fault.

The 2nd time I had to change the dates due to my fiance's grandmother having cancer (and eventually dying) so we moved our wedding date that was supposed to be in the resort but we changed it to a local venue for that reason. I felt that the 2nd time around that C.C. could have and SHOULD HAVE waived the fee as a courtesy. This company is greedy and taking advantage of people's situations and not using the HUMAN side of a situation to be considerate. I just had to make final payment and I can honestly say that I wish I could have cancelled my honeymoon but, once again C.C. is truly AWFUL to deal within offering NO REFUNDS!!!

Be aware of this Vacation site. They sound good but that are a rip off. Cheapcaribbean Vacations, Our Lucaya Reef Resort and American Airlines are thieves. I booked a vacation with them on April and had a family emergency and they refuse to refund me my hard earned cash. CheapCaribbean sent me to the Resort, the resort Our Lucaya sent me to CheapCarribean. As a result they took me for $1300.

Enough people who agree with these posts, simply pass the word around not to book with CHEAP CARIBBEAN, as I am now doing. This would definitely make management implement a change in corporate responsibility. I am telling my story to everyone I know and even to strangers with whom a conversation develops.