ESTERO, FLORIDA -- It is my opinion that men shopping for Xmas presents can be desperate folks. At least my husband is and he has come to consider Chico's a sanctuary where he can turn his holiday angst over to the tender mercies of the fabulous sales team who know the sizes, styles and colors of previous purchases by their lady customers and can select things that the men's gifted are sure to love. Usually! Christmas 2019 however was an epic failure!!! While my husband once again went to the Chico's store that I have been shopping at for at least the last decade he once again left it to the Chico Angels to select my gifts.
Keep in mind this is a Florida store, where we are full time residents. When I opened my gifts I found 4 sweaters, (3 which were the same color) a wool scarf, and a thick plush heavy bathrobe from Soma. Christmas Day the temp was 85 degrees and will continue to get warmer in the using months. Why wasn't the staff trained to ask the simple question “are you a full time resident or seasonal” which Floridians are asked on a regular basis by many. If we were on a holiday vacation from Minnesota or Michigan the articles would have been appropriate to bring home. Being year long residents, the gifts were not useful and caused much disappointment all the way around.
ASHEVILLE, NORTH CAROLINA -- I have been a loyal customer of Chico's for well over 10 years, spending $3-5K/year, bringing friends and family to the Asheville store when they visit. Despite my loyalty, I just experienced the worst lack of customer service both at the Asheville, NC store and the 1-800 customer service line. I had four items out of a $750 order that were a final sale when they arrived, two were not as depicted in colour or style as shown online. I took them to the store, and the manager was very "curt" with me about a final sale, giving me the phone number to call customer service. I followed up with customer service, and they said it was not returnable. I will never shop Chico's again, and I told CS that, her comment was "I will note that on your account." Guess I have to prove it.
However, having been in business I encourage them to read the following: Leadership: How to Win in Today's Marketplace: https://qbq.com/leadership-how-to-win-in-todays-marketplace/?mc_cid=c6d1d1e08e&mc_eid=83fa02718a
As I finish up this review, I am packing up $780+ of clothes I was going to keep, going back, tomorrow,
Obviously, my purchases don't matter.
PORTLAND, OREGON -- I was super excited about shopping at Chico's when a friend told me about the store. I liked the design of their clothes and they were always marking things down, so I never felt as though I overpaid. However, after buying several items I realized the quality of their clothing as awful.
On several occasions, little holes appeared in their knitted tops. In one instance, the hole appeared while I was traveling overseas. I had it repaired while I was away only to have another hole show up after I returned. When I tried to return the top, I was told I was outside their return policy. Then a cotton linen blouse got some holes in it. I am very careful when I wash my clothing, always making certain to read the labels sewn into the garments. After at least three bad experiences, I've decided I won't shop there anymore. I decided you get what you pay and just because something doesn't cost a lot it doesn't mean it's a bargain.
HAMILTON, NEW JERSEY -- I'm very, very concerned. I shop, and spend, often at the Chico's store in Hamilton, New Jersey on Rt. 130. Well, that will be history now, unfortunately for me. If I wanted to shop at an outlet store, I'd go there. If I wanted to shop at a Forever 21, I'd go there, etc. etc. etc. Why are you changing what made Chico's great? Why does it look like I'm shopping in a ‘rack' store? Why do the clothes look ‘cheap'? Are you really counting on women to forgo the joy of shopping and expect us to shop online?
Do you really think that all women can just buy without sizing the clothes up? Do you really think that everyone has a computer or are you forcing that upon us? The change in the store is so significant, I can honestly say that Chico's is not my go to store any longer. I'll pay up now and head to Talbots. There I know quality continues and shopping is a pleasure. It's been swell knowing you Chico's. I do not want to get to know the ‘Chico Replacement' store. SO DISAPPOINTED. P.S.: LEAVE White House Black Market ALONE!
ORLANDO, FLORIDA -- There have been the same tops on sale on their website for quite a long time. But recently received postcard offering 40% off entire purchase. Great? NO. They removed the sale items and marked them retail price to absorb their 40% sales postcard. Nasty company. Their outlet stores in Orlando carry old merchandise that has been there for at least 2 years.
There are only a couple of their retail stores in the Orlando area and 2 of them have very nasty salespeople who disappear and do not help you. They are always out of sizes. I would not be caught dead in some of their selections. They make you look older than you are! Horrible! The President, Ms Broader, needs help to get these stores rolling. Please stop disrespecting your customers. Horrible!
MANHASSET, NEW YORK -- I am a frequent shopper at Chico's and find all the store consultants professional and friendly. Very good customer service always. Which is why I was so shocked at my recent experience. One sales person took the time to find a shirt online that the store no longer had and I ordered it at $64.99. Five days later, this same shirt was one of the 'deals of the day' at 50% off now selling for $30.99. I re-ordered intending to return the original shirt. However, knowing the 14 day policy of receiving the price reduction, thought I'd save Chico's the trouble of re-sending and myself a return by requesting a credit at the sale price.
I began the chat line and had a less than satisfactory conversation with the representative. She was brusque and curt and parroted the same rehearsed speech without trying to understand or try to resolve. I called Customer Service thinking a person would better understand rather than the Chat Line. She even went so far to say Chico's doesn't care about mailing another package, and neither do we care about you returning the original one to the store! It just made no sense.
I requested the name of the president (she didn't know), and the phone number of headquarters (she gave me the wrong one). I looked it up online and sent an e-mail to Diane Ellis (brand president) with names of both representatives. I am not holding my breath for a response. I did. Obviously I will return the original shirt to the store for the full price refund and keep the sale price shirt. But the experience left a sour taste and I doubt I will shop as frequently as I did previously.
FLORIDA -- Like most smartphones my phone tells me how long I've been on a call. I waited over 30 minutes to speak to customer service on 5/14/18. I had ordered a necklace from Chicos for which they charged me $25.63. The necklace arrived damaged so I return it to Chicos with an explanation. They gave me a credit of $12.41 for their damaged necklace. They had charged me shipping both ways. I think Chicos is in trouble and this is the kind of customer service you can expect from a failing company.
SAN ANTONIO, TEXAS -- I am a long-term Chico's customer. I purchased several hundred dollars of clothes in October at I10 & Huebner Rd location in San Antonio. This week (1st week of March), I wore one of the jackets and realized the jacket's arm in-seam had completely come apart in shreds, making the jacket completely unusable. I probably had worn that jacket 3 times total. I returned the jacket to Chico's expecting that I would receive what I had paid for the jacket or pretty close to it. I didn't have the receipt since the jacket had been purchased in October and I had worn it; I didn't think I would have a need to return it (I have never had a quality problem with Chico's clothing before this).
I was disappointed to find out that the store keeps no records of purchase after 90 days, so I was given only $45.00 for the jacket which was it had been marked down to. While I understand I did not have the receipt, I would have thought Chico's would have been more interested in keeping their customer's happy by giving me the full amount that the jacket was worth. The store manager stated there was nothing she could do, Too bad; now I'm giving my $45 credit to someone else to use & will never shop at Chico's again.
I am not a frequent shopper at Chico's. However, when I do purchase from there I am generally satisfied. I went to their outlet store about 60 days ago. I decided to return one of the items I bought to a retail store close to my home. When I went there they said item purchased at the outlet store can only be returned there. Unfortunately, the outlet store is 50 miles from my home.
I waited until I was going to be in the area again near the outlet store and I just went there. To my surprise and amazement, their return policy is 30 days for return or exchange. Since it was past the 30 days I was not able to return the item. Most stores are very generous with their return policy, and I could not believe Chico's would not at least offer a merchandise credit, which I would have been very happy to receive.