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Children's Place Consumer Reviews

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Worst Customer Service, Entire System Is Trying to Rip to You Off. Do Not Apply Credit Card With Children Place
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MINNEAPOLIS, MINNESOTA -- If I would rate ZERO star if I can. Bad service and the entire banking is trying to rip people off. I set up auto payment with them and for some reason it didn't go through. Comenity Capital Bank first texted me and I didn't know who they are so I didn't reply them. They called me after 2 months asking to pay the late fee which is more than what I owed them. Their website is horrible and you can't really set up an auto payment. Run away from them.

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Credit Card Company and Store in General
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

The absolute worst credit card company. I paid off my balance in December and open my statement today and I have 2 late charges, with a $0 account balance. I call customer service and the girl was so rude, asked for manager and she hung up on me, called back and asked to talk with a manager and told her the story, she replied, well fine and hung up on me. What horrible customer service. Will never shop there again!

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Rude Customer Service - Poor Quality
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KINGSTON, NEW YORK -- I bought a pair of jeans for my son 2 months ago. They have already ripped in 3 areas. I brought them to Children's Place thinking they must just be defective & they would kindly swap them out. Not the case at all! I got a young girl telling me that she has kids & has never had a problem with the jeans. She accused me of making the holes myself, then said that my son did with scissors.

He's 4 - he does not have access to scissors. The rips occurred where he pulls the jeans up & down because he was potty training. She said that couldn't have occurred unless it was done over & over again. Well, he does go to the bathroom more than once a day! This manager was rude, condescending & had an accusatory tone.

I will NEVER shop there again! I will tell everyone I know including all the parents in my child care program as well as friends. I have never been treated as though I was trying to pull one over or rip someone off! No wonder the store does so poorly in the Hudson Valley Mall!

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Manager's Behavior Unacceptable!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NORMAN, OKLAHOMA -- Children's Place in Norman OK has a manager named ** that was VERY rude about me asking him a question on a dress I was trying to return. He did the tag had to be attached, even though I showed him the tag size didn't match the size of the dress. Never worn because it didn't fit. Then he told me I was being rude and that if I was rude he wouldn't return it. Then he didn't anyway. Very reluctant to give me his manager's name and only provided me with a 1-800 number which wasn't open. I left, with an unreturned $35 dollar dress that doesn't fit.

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Bad Return Policy
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Rating: 1/51

DALLAS, NEVADA -- Their return policy is a 45 day limit. If you are shopping in November for Christmas gifts, and something needs to be returned after the Holidays, you are out of luck. No exchanges or store credit! If they send you an email encouraging you to take advantage of sales, and you want to purchase and save items for birthdays and those birthdays fall on a day that throws the 45 day return period out the window, you are out of luck as well. So you can't really take advantage of sales.

Anything that needs to be exchanged is wasted money. You will have to buy everything close to the date of the event and the person receiving the items needs to make any return ASAP. How inconsiderate. I have 7 grandchildren and will never shop there again. Gymboree is very customer oriented so I will stay with them from now on.

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Children's Place Credit Card
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOUSTON, TEXAS -- Do not get the credit card... The terms of the credit card are horrible. If you are 1 day late it is a $35 late fee in addition to that the finance fees is crazy. I made a purchase on 01/04/2017. I continue to pay fees until 08/23/2017 and assuming fees in 09/2017. I wrote them because I closed the account in 07/2017 and the credit card still continue to assess fees. I am going to overpay the fees to keep my credit straight but just be mindful I am paying on a closed account. An account where the balance on the account was an amount in which I paid. DO NOT GET A CHILDREN'S PLACE CREDIT CARD.

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Customer Service "Contact Us"
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Rating: 1/51

NEW JERSEY -- Worst experience with the customer service. The Contact Us number has a minimum 25-30 min wait time not matter what time or day you call in. The customer service agents are not able to resolve the issue on the spot. All they will do is escalate and moreover the customer doesn't have any visibility over the escalations. No emails confirmation, no progress details, no update.

The only way to know the updates is call back in on the contact us hotline and wait for at least 30 min to talk to an agent. Worst customer service ever in this age, where things should move faster with all the technology in place. These guys have a definite looooong way to go to be at par with their competitors.

I had purchased a gift card, which was misplaced. All I requested is to cancel the gift card purchased and issue a new one. It is over 60 days now and I am still waiting for the gift card to arrive in mail. And for this request to be processed I had to call in 4 times be on a minimum 30min wait and hear the representative response that my request is escalated and there are no updates yet. Finally, I think I have already given up on my $50 gift card. I don't have the patience and the time anymore for another 30 min wait call. Worst experience!

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Received Charge Card Bill For Merchandise Paid In Cash At Checkout.
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Rating: 1/51

Shopped at The Children's Place for the first time and at checkout paid for merchandise with cash. 1 month later received bill for the same purchase plus late fee. Unusual since this was my first billing statement. Apparently clerk applied and approved for credit purchase at checkout to receive discounts. I did not ask for this and thought I was paying my bill in full.

Was able to obtain copy of credit receipt from store computer but to my surprise was unable to obtain copy of cash payment. The dispute has been going on for months and has racked up mucho late fees. My solution to The Children's Place obvious fraudulent account handling is to take them to SMALL CLAIMS COURT. Let us see how they explain this nonsense to the judge.

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Worst return policy!!!!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BURNABY -- Worst return policy ever!!! Do not shop here! I tried to return something after the 45 day mark because my girls outgrew the clothes I had bought a few seasons ahead that went on sale finally! Now, the clothes are too small for the summer season because summer came really late this year! I paid cash and had the original receipt. The policy states that after the 45 day mark, I'll get a store credit for the current selling price even if I had the original receipt and paid in cash! Originally, I paid $100, now I have a stupid store credit for $60! I lost 40% of my money and now I never want to shop there! I have a stupid store credit which I NEVER want to use towards this store again!

What kind of policy is this?! Most children clothing stores have a better policy even without a receipt. This company cannot stay competitive with the other stores and their customer service is rude!

I will advertise to everyone to never shop there. I will be happy shopping exclusively at another children's clothing store because of this bad experience. I have twin girls and spend over $6000 in children's clothes a year. I will never shop here again so this store can kiss my money goodbye! I have a lot of influence in my community so I will also tell everyone to never shop here again. You just lost a lot of customers.

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Slow Shipping And Erroneous Shipment Confirmation
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

Ordered on 6/19/15. Received an "Your order has shipped" message from Children's Place on 6/19/15, with Priority Shipping as the method. Today on 7/7/15 my order still has not left the Children's Place facility. I am somewhat confused and frustrated that almost 20 days later they still have my items. By the way the charges were applied to my credit card on 6/20/15.

I have used CP in the past and have always found the quality of clothes and prices excellent. Never have I had a problem with shipping. When I called customer service I am told there is a 20 minute wait for an agent. Seriously, there are way too many other online stores. Sorry to see this great place to shop going downhill.

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Children's Place Rating:
Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 15 ratings and
24 reviews & complaints.
Contact Information:
Children's Place
500 Plaza Drive
Secaucus, NJ 07094
1-877-752-2387 (ph)
www.childrensplace.com
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