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Citizens Bank Consumer Reviews - Page 2

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Citizens Banks: Nickel and Dime with Fees
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DELAWARE -- From the moment I opened a Citizens Bank account, they started nickel and diming me with fees. I applied for a home equity. I had to open a checking and a savings account I didn't want to avoid fees. And then all 3 of these accounts had service fees that had nothing to do with the fact that I was a high-quality loan customer. Minimum balance fees, annual fees, inactivity fees.

As soon as I could close the loan without an 'early payment' fee(!), I did. Closed all of the accounts. 1 year later, I just got a letter saying I owe $10 for a 'dormant account' fee. Ridiculous! But every time, it was not worth the effort of fighting. I'll just go and pay like I did all of the others - even the ones that were their fault. I just want out!!!

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Unethical Overdraft Practices & Contempt Towards Its Own Customers
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PITTSBURGH, PENNSYLVANIA -- I had three pending transactions with Citizens Bank which I notice on June 11, 2014 put my account in the negative. These transactions were still pending and the funds didn't actually leave my account yet. On June 12, 2014 my payroll check was directly deposited in my account. When I checked my account everything was fine. On June 13, 2014 I was charged $105.00 in fees.

I contacted customer service regarding this matter and the girl told me she was not able to refund any of the fees because I was not eligible for any refunds. So I asked to speak with her supervisor. When ** got on the phone he was extremely rude and showed utter contempt for having to speak with me on this matter.

I explained the situation and he continually told me I was ineligible to receive any refunds on any fees and that I caused Citizens Bank to lose money so I deserved to be charged these fees. I have never been treated like such a piece of garbage in my life. This bank needs to be stopped. They are completely unethical. They do not care about customer satisfaction and they apparently believe that they are better than you.

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$7 Check Cashing Fee on Check Drawn at Citizens Bank
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALLSTON/BRIGHTON, MASSACHUSETTS -- This is without a doubt the worst bank in the world. No wonder they have customers. I had an account with them years ago and they screwed it up so badly by cashing checks for the wrong amounts. Then they gave me a hard time about fixing it. Dropped them ASAP after that. Today went to cash a $50 check drawn on their bank-$7 fee because I have no account with them. No I don't and never again will I! Ridiculous fees-this won't get you any new customers either! Bozo rip-off artists! Stay as far away from this cesspool institution-they're horrible!

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Expedited Card Not Expedited
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

MASSACHUSETTS -- On Christmas eve I ordered a new debit card because I had an unauthorized charge on account. I was told it would be expedited and I would receive it by Wednesday the 27th. No card on 27th so I called the call center. I was told that I would definitely get it the following day. Still no card the following day. Also went into branch on Thursday, I told them I was told my card was expedited and had not received it. The branch said, that it was not expedited.

Friday night into Saturday morning I was on phone for 1 hour and 1 minute. At first representative said it was expedited then she said, "Let me found out what happened from my supervisor." The supervisor said that it couldn't be sent expedited through FedEx because I have a PO box. Would love to know why it took 5 Citizen bank employees and hours of my time to tell me card couldn't be expedited.

When I told the representative how much time money and frustration this caused me she tried to minimize it by saying she understood how this may have caused some confusion. I told her that as soon as I was able to switch my direct deposit to another bank I would close my account. She closed the call saying, “Thank you for banking with us.”

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They Stole Our Car
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

This company had double dipped I to our account not just once. Creating havoc with our finances. And seemed to have been irritated when a payment was blocked when they shouldn't have taken it. Or when it wasn't even due yet. Recently they towed this car. My wife's car! They didn't contact us. And they tried to convince us we hadn't paid in months.

We made some payments through our bank and some through Walmart MoneyGram express. Our bank had to take their money back and resubmit it. Citizens said they would research the payments made to someone else's account. They also stated they wouldn't sell our car and they would call first. They didn't! My wife did call them frequently. But these people lied and put the car on auction. Now we will be lucky if we get 3000.00 back.

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Will Be Switching Banks as Soon as Possible
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PHILDELPHIA, PENNSYLVANIA -- This company needs to properly train their employees in customer service. My experience earlier this afternoon at a Philadelphia branch was completely unacceptable. The moment one of their employees could no longer provide me with information that could help me quickly resolve a lost debit card incident, was the exact moment she should have apologized that she could not be of more assistance, or even suggesting the corporate number.

Instead, she chose to get an attitude and speak to me rudely, and disrupt the emergency phone call I made to my parents, who due to their own employees breaking the rules upon setting up my account, were the only ones who would be able to help me secure my account. This is a very stressful circumstance. My money was unsecured for an undefined amount of time, and instead of being sympathetic, she became argumentative. I will never do business with this disgusting bank again, and will dissuade others from wasting their time. A lot can go wrong if someone's financial information is at risk, and attitude was the absolute last thing I needed.

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Construction to Perm Loan
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Citizens One is a terrible bank to acquire a loan. I was handed off to 5 different loan officers for a construction to perm loan. In the last handoff to a loan officer in Illinois, half of my paperwork was missing or I was told I hadn't turned it in. Fortunately, I had everything saved. My rate changed between the handoff from Rhode Island to Illinois with no explanation. They pulled my credit twice. One of the loan officers was rude and arrogant, and often argumentative. So much for their customers service slogan.

In the end, they decided they needed me to have an audit of my company P&L and Balance Statement. I received an email to that effect at 2:57 pm on Thursday. However, at 8:25 am Friday, they denied my loan for incomplete application. The loan officer today admitted she was too busy to get it to me earlier. An audit can't be conducted in that short period of time. I only had time to call my accountant. I own a small business so when they requested it, I was traveling. I'm wondering if Citizens One ever gives a mortgage to women who own businesses.

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Loan Disaster
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GLENSHAW, PENNSYLVANIA -- I am very disappointed in your customer service. I sent Tamara Terrell the required loan information she asked for on May 19. She sat on it until June 5. She would still be sitting on it if I hadn't reached out to her. That is 18 days! What's worse is she never accepted responsibility for her error and never apologized. Instead, she tried to blame me for not sending her the information. I had to waste my time going through my emails to prove her wrong.

My current loan expired on May 31st, so this delay has been a disaster for my wife and I. I reached out to Tamara's manager Holly Cohen and left two messages and she never called me back.

This is no way to treat a loyal customer. I am going to PNC and I hope everyone follows me there!

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86 Year Old Customer Gets Hurt On Bank Property And They Refuse To Pay Ambulance Bill
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LANSDALE, PENNSYLVANIA -- My 86 year old mother was knocked down by the wind entering the bank (it was on a high wind alert day 11/21/16). She sustained injuries and the door entrance was subsequently closed and needed to be repaired after the accident. The bank called an ambulance to take her to the hospital. She had an MRI and quite a head bruise and was very kind and nice about everything.

When she received the $1420 ambulance bill she called the bank to see if they would assume responsibility for it. They simply sent it to their insurance carrier Liberty Mutual who denied it because the bank does not carry medical coverage payments. In fact I spoke to Liberty Mutual and they said it wasn't a slip and fall case and they did not have to act as if they should have known something could happen on a bad weather day because she didn't fall, it was an act of God.

So we have a long time senior customer who goes to the bank, gets whacked on her head by a door, they call for medical attention because she is a senior and then release themselves of doing the right thing for someone is injured on their property. Great customer consideration. I say find another bank who takes responsibility for their customers.

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Am I the Only One Able to Setup Such Insanity in My Life?
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CONNECTICUT -- Opened 3 accounts. Real nice branch manager, he took the $.03 to open the 3 accounts and told me to set up online banking to fund the required minimum deposits. That's where the fun begins- Citizens daily transaction limit, across all accounts, is only 2500$ for online banking.

So I call the 800-number, get a great CSR, and ask her if she can do my transfers. Nope. Ask her if she can close the accounts because they'll incur fees if there's no transfer initiated by Monday. Well, she could, except the $.03 has to come out of each account. So I tell her, 'hang on' and go to transfer the money out. Nope. Citizens' minimum transaction amount is 10$.

I tell her I don't care about the $.03 (I'm laughing at this point, so is she). She just about busted a gut when I told her the $.03 came out of the branch manager's pocket. I'll see you in the morning, Citizens. Closing accounts before we ever got started together. Thank goodness after seeing some of the awful press n' reviews. It's too bad. I really wanted a local bank, but I don't have many options. Guess I'll stick to USAA for now.

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Citizens Bank Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 34 ratings and
112 reviews & complaints.
Contact Information:
Citizens Bank
1 Citizens Plaza
Providence, RI 02903
401-456-7000 (ph)
401-456-7819 (fax)
www.citizensbank.com
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