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Coach, Inc. Consumer Reviews - Page 2

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StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

JACKSONVILLE, FLORIDA -- I purchased a handbag that wound up being too big for me to carry. I returned it on June 25th 2018. I called on July 2nd and told that it was in fact received and that it would take 3-5 business days to receive a refund. On July 15th after not receiving a refund or any type of correspondence from Coach telling me that they even received it, let alone processed my refund I sent an email to Coach asking about my refund. I received an email back apologizing and telling me they would process my payment immediately.

Well, today, 07/17/2018 when I called, I was told that my refund was just approved and it would be processed in 3-5 business days. So, if they are even telling the truth this time, I should receive my refund by July 24th. Are they serious? I'm sorry but I have been purchasing Coach products since the early 1980's. Part of the allure was their exceptional customer service. Well I must say, this experience pretty much sealed the deal for me and I will never buy anything Coach again!!!

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Worst Online Shopping Experience Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

JACKSONVILLE, MICHIGAN -- Worst experience I have ever had shopping online, and I run/work at an online retailer, so that speaks volumes. I typically purchase in store (Coach is where I purchase most of my Christmas gifts), but decided to give their online shop a shot - received an email for a 20% discount on their online store. My order was canceled for no other reason than my information wasn't up to par with their system. Order went through, pulled over $200.00 from my account, then canceled the order a few hours later. After contacting customer service, no resolution was achieved and no one even cared about my experience.

They told me I should have my refund within 72 hours, it is now 6 days later and I had to call my bank to cancel the transaction. After speaking with Irene in customer service, it was quite clear that I am a little fish in this pond and my satisfaction with their company is not something they care about.

20% discount I had applied to my order for their weekend sale? Can't use it anymore. Any kind of discount code for the inconvenience? Nope, just a swift response that I need to contact someone else and not them. Terrible company. Will never shop at any Coach store/subsidiary and will inform everyone I know of the shady business practices they have and their snooty attitudes towards customers.

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They Do Not Back Up Their Product.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WARREN, MICHIGAN -- I purchased a Coach purse that was a specialty item with leather, studs, metals, and fur. Within a year's time the dye on the fur began to fade from black to a mustard color on a black handbag. Coach's repair team could not do a thing except offer me a discount on another non sale item. They do not stand by the integrity of their products.

In addition I purchased a winter white bag and within 3 carries in 2 months, I noticed the white dye had become dark in various spots. Took the bag to the Coach store and because it was out of their 30 Day return date they could do nothing! They do not stand behind their products and offer no customer satisfaction.

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Inability to Receive Money Back Using Gift Receipt
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ATLANTIC CITY, NEW JERSEY -- I received the Coach bag at an event. The gift receipt was included. I don't see the allure of Coach; I'm not a fan of their product. First, it was purchased at an Coach outlet and it couldn't be returned to a Coach store in a mall. Then, even with a gift receipt, I could not receive the value of the item. I would only receive store credit. If I don't like Coach bags, why would I want store credit.

Any other store I deal with, if I have a gift receipt, I can get the price of the item at that time. Coach will not do this. With a return policy like this, I definitely will not ever shop Coach. They are not worth the price. The manager and store clerks kept referring to the back of the receipt and would not even attempt to work with me. If you want customer business, this is not the way to achieve it.

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Bad Business Practice
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I ordered a purse online on Nov 24. On December 8th, I received an email stating they did not have the product I ordered and they would refund my money in 72 hours. On the third business day I called them. They then told me they had up to five days and that it should be back in my bank on Friday which technically would have been the 6th business day. Never mind the fact that it took them two weeks to tell me they didn't have my purse and they collected their money up front but they want to make me wait to get mine. I have never ordered anything that was out of stock and it took a company 15 days to let me know.

Not to mention the fact that this is a Christmas present and I need the money back to purchase another purse for my daughter. I also love the way they contact me early Friday morning which would count as business day number one and then on the following Tuesday which would count as the third business day. They tell me I won't have my money till probably Friday. Actually I'm being nice about the business days because the email actually said 72 hours. They're a sorry company and I will never order from them again.

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Worst Quality Products and Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MPLS, MINNESOTA -- Been a customer for over 30 years but NO MORE. Coach products are the lowest quality, overpriced handbags around. About a year or so ago I bought a zipper wallet that holds a cell phone. After 4 months the wallet's zipper broke. I shipped it off to Coach repair and they repaired it. Two months later, the zipper broke again. This time I decided to buy another Coach Wallet but a different style thinking it would last longer. Two months later the same thing - the zipper broke. Unbelievable since these wallets cost about $140 each. I shipped it off to Coach Repair - the same way I did previously. I got an email saying they had received it and would repair it about 10 days ago.

Today, I received an email from Coach telling me that I had to pay them $25 to have the wallet repaired. I told them to forget it. A wallet should last more than 2 months. We went back and forth and they continued to tell me I owed them $25. I have emailed the CEO and another "executive" informing them of my dissatisfaction. I'm sure they don't care and I'll never hear from them.

I told the repair service to send the crap wallet back to me. When I receive it I am tossing it in the garbage and will NEVER purchase another Coach anything in my life. They lost a customer for life over crap customer service and $25. I'm sure this strategy will work well for them. Look for them to file bankruptcy in about 12 months. A company this crappy will not survive in this competitive environment. Do I feel sorry for them? Hell no. Crap products and customer service. They get what they deserve.

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Discriminative Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MELBOURNE -- I purchased 3 bags from Coach South Wharf DFO Melbourne, went to exchange and the lady says you can do only once, the policy doesn't say that. When I chose a bag, on asking for a fresh piece of bag that I liked to purchase the chinese sales person says this one is the last one that is on display, a week ago the store manager had confirmed having 7 new ones. When I checked with another sales person she brought me a new one which was well packed. When I confronted the sales, she just chickened out. Very rude in assisting as if we Indians do not deserve respect at all. I found all the customer service people very discriminative. I observed, when Chinese and Australians come into the store, the CE are so welcoming by giving them great customer service, when I entered not a single greeted neither came to assist even though I bought 3 expensive bags. I will never buy Coach bags in my life, very humiliating.

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Charged me twice for one purchase
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WEBSITE, NEW YORK -- They charged my bank twice for one purchase and they won't do anything to compensate for my being out over $300 3 days before Christmas. Blaming my bank that I've used for over 10 years and never had a problem with. I was told when I first called that they charge when they place the order from the website then again when the ship from the store. Then when I get a manager on the phone they tell me that that is not what they do. Even though that's what I was told. They continue to repeat what their policy is and pass the buck. Horrific that they would do this and not offer a single thing in return. Never again will I purchase a Coach item. Go Michael Kors instead!

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Daily Planner No More / Company Succumbed to Cheapest Paper & No Quality Refills
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

JACKSONVILLE, FLORIDA -- For all the many yrs I have been a Coach supporter I can't believe you have succumbed to the junk that was sent out to me as a calendar refill. I have bought the leather and fabric daily planners for 14 yrs - buy new covers, and always refills! First, you have gold on the pages - looked cool, then went to cheaper silver you could see. Now there is no color and cheap printed ink.

This year I got my years planner, - it came with the cover of it all crinkled even though said 'superb packaging', it wasn't. The cover material and the pages and the print are so so very cheap. I also order an address (yes I have all the tech stuff but like it for back up). Address book hasn't arrived and I ordered a new Cover that USED TO COME WITH the planner and address book inside of it. I like using fine things and writing on the cheap porous pages just seems junky. No quality control. Wow - I am shocked. And you advertise the jacket as a Tab Jacket now - not a planner - it won't fit an IPad you know.

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Discriminated to Chinese American Customer
By -

GILROY, CALIFORNIA -- I am a Chinese America and speak English with my accent. I shopped at Coach Factory outlet Store in Gilroy, California for three years. Most time when I pay the money at counter the cashier shows the madness and disdains to me. If I bring some items to return, they look at me more like enemy.

5/18/2010, when I was in front of cashier's counter to pay some bags, a white young girl who is front manager asked my ID and very rude threw it on the counter, yelling to a cashier: "Check her, Check her!" Her face expression shows: "She is a Criminal, check her background"! I felt so bad and so embarrassed.

(Before a couple times they bring away my ID and Credit card to look some books without tell me anything. It is made me nervous and worried: What's wrong, what happened on me? Also I felt my private information kept by others is a danger things. My private information maybe stolen by somebody and used. I try to ask them so many times, they just ignore my questions, pretend they did not hear.) This time the cashier made a mistake. She did not take an additional 50% off for a markdown leather bag, so I have to go back the store for price adjustment second day.

5/19/2009, after the price correction, I saw three colorful Poppy bags which I bought yesterday on the shelf and I got them to pay. The same girl front manager walked over and took away the three Poppy bags yelling to me: "You cannot buy those bags, you bought yesterday." I asked "why?" She turned her eyes away and answered: "it is Coach new Policy." I asked her: "The policy you told me last time is "not over three items of same style at one transition and total together not over 10 items in 7 days." She said: "This is also a policy, You cannot buy same items every day in Coach store".

I requested to talk with store manager who above her. After a while, store manager ** walked over. I told her every time I come to this store and these cashiers not nice to me and always have new policy to against me. She is so cold and said: "Look the policy in front of you, we reserve our right to limit the customer buying quantity."
I read the policy, there is not policy saying: customer cannot buy same items over three at one time and Customer cannot buy same bags at second time. The only limitation is cannot buy over 10 items in simpler products.

I said Policy did not mention anything about customers cannot buy those bags again. She answered: "It is new corporate policy, we did not tell you, because you did not ask". I told her "if your cashier did not made mistake, I will not need to drive 80 miles back and this will not be happened". She answered: "People make mistakes, you paid that transition by credit card, you signed the sale's sheet without check, so this is all your fault!" Is a store manager should said like those? She threw over the cashiers mistake to my responsibility. Should we trust Coach store anymore?

From her eyes, I felt discrimination, hate and disdain only!!! If I am a white lady and speak perfect English, will she still does those??? I just don't get it, they don't have a common sense: only customer buy, Coach can make money, and keep store in business, so you can be hired. That is the reason Coach Products quality and service going to toilets - They don't care the customers, they only want the money!!! Please do not buy from Coach anymore and let all our friend to know: Stop shop at Coach!!!

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Coach, Inc. Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 29 ratings and
47 reviews & complaints.
Contact Information:
Coach, Inc.
516 W. 34th Street
New York, NY 10001
800-444-3611 (ph)
800-553-1422 (fax)
www.coach.com
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