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Comcast XFINITY Triple Play
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RICHMOND, VIRGINIA -- Comcast has the worst Customer Service I have ever had to deal with. My bundle package expired so I called to get a new bundle deal TV, internet & phone. The agent said she signed me up for a bundle package like I had before and there would be a credit to my bill to offset the month without a bundle deal, which was suppose to be about $40.00. Well I got my new bill and there was no bundle. Oh and guess what? There was no credit and the bill was another $10 higher.

The first person I talked to I had to explain everything to be said. He could get everything set up but he was putting me on hold to check out some prices. But what he really did was transfer me to someone else and I had to start all over. Hey Comcast doesn't care if they are pissing off their customers. The next guy said the reason I didn't get what I was told I'd get a month earlier is because the notes said I hung up before the service was completed. So now they have not provided the services they promised but are lying about why they didn't. I DID NOT hang up the phone before the call was over.

The agent said I was all set up and said there would be a credit. How could that not be the end of the phone call? I personally think Comcast trains their customer service people on how to upset the customers. Obviously they don't care enough to correct their agent's behavior. Unfortunately I have been a customer for over 5 years and these are the typical examples of the way their customer services has been, not any better than this. If I lived in an area where there was any other option I would never ever choose Comcast again. I really hate this company.

Comcast internet fraud
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Long story that I will provide briefly (too long for me to type the entire story). In short, Comcast service in Champaign, IL is pitiful. Tried to sell me an internet/TV deal that I cancelled a few days later, but then charged me for installation and equipment. It took multiple calls but finally got that scam charge off my account.

I currently pay $39.95 plus new "technology fee" for 3.5 mbps, frequently less than 2.5 mbps. (Neanderthals had better speed than this.) This is the hometown for you of Illinois, one of the premier computer tech and computer engineering universities in the world--Netscape founder, Sergey Brin (google), and Steve Chen (youtube). But the local yokels can't seem to get a decent ISP into this town.

Anyway I cancelled completely todaythe Comcast representative tried to sell me on a cheaper and faster speed yesterday--I said to email it to me; I wanted to see it in writing because with Comcast what you are told over the phone is never what appears on your bill. Well, no email in 2 hours so I cancelled completely. I now have AT&T DSL at 5-6 mbps for $45 per month--still terrible but I am tired of dealing with corrupt Comcast. I look forward to moving from this cornfield town to an area where I can get modern internet access.

Liars and Rip Offs
By -

Around the first of October, I had made arrangements with **, a Comcast supervisor, to a payment agreement of $75 a week until we get our bill caught up. We made those payments without fail. Throughout this whole time, we kept getting calls stating we had to pay our past due amount. Each time, I would call Comcast to find out what was going on and have to explain about this agreement. Every time I was told that we were not going to have our services interrupted.

On October 24, I was awoken by my very irate husband with the announcement that we couldn't call out. Shortly after that, our cable TV was shut off. We still had internet so I contacted them through chat. I was told to go to the nearest office to have a supervisor give us a written statement about our original agreement so the threatening calls would stop. Right after that, my internet was shut down.

We drove to the nearest office we were given, only to find they only take payments there. So we found the other office and waited for over an hour to talk to one of their representatives. There wasn't any supervisor there! After explaining to ** what had transpired between ** and other employees, she said she would send our information to the call center and our services would be turned back on. You guessed it. They still were not turned on when we arrived home. This is when my husband discovered we could call Comcast corporate offices directly.

Since I had previously gotten their number from here, I called them. The first person I contacted and explained our agreement to said there wasn't any way we could have our services turned back on until we paid the past due amount. I called a little later and talked to another representative, who was rude to me when I asked how his supervisor could call me back when we didn't have that service. He just kept saying that a supervisor would call me back. I told him he was being rude to me when I hadn't been with him. He insisted he wasn't.

My husband called the third time and demanded to talk to a supervisor without going into any details. This time, I was put through immediately. (The bill is in my name. So I have to make all the arrangements, payments, etc.) That woman said she would give my information to another department and that we could look at other programs to save us money when someone called me back. Three hours later, another woman called me.

I explained everything as before. She put me on hold while she looked at our records. She couldn't find anything about our agreement with ** or anyone else. Even though I had dates with the other employees, she still said that, since she couldn't find any agreements, we would have to pay the past due amount to get our services restored. I then told her that the other lady told me we could get a cheaper package. She said that they could give us the basic program of 10 local channels, the lowest speed internet and local phone service with paid long distance. But, get this, it would cost us more than the promotion we have now.

Needless to say, I stayed with our original package, which, by the way, we have never paid that amount either. It's always been higher. She told me that no Comcast employees should ever make payment arrangements, that this is against their policy. I know better. I've been with them for years and have made payment arrangements on many occasions.

I told her our circumstances, that we didn't have the amount they wanted that day. Then I asked her, "If I agree to pay the past due amount on Wednesday, October 26, will you turn my services back on?" I pleaded with her, saying "please" numerous times stating we need our phone and internet since we are looking for employment, selling items to get money to pay Comcast and other bills and have a son, who has mental problems and would freak if he can't get a hold of us. Finally she agreed. Within minutes, we had our services turned back on. I was very thankful to her for this.

But, and this is a big but, I will never trust Comcast again. They ruined my belief they were a good company who cares about their customers. All they did was to lie to me from the beginning when they told me I wouldn't be charged any extra for an upgrade in our services or that they would be interrupted. Something I want to explain is, I didn't call that Sunday because they, normally, don't work on the weekends or late evenings as they once did.

I was led to believe, many times, our payment arrangement was going to be honored. Comcast doesn't have any honor - not anymore. They used to be a great company. Now they deceive people, who think they are getting a good deal, only to be ripped off.

One last note, I looked at our statement and according to them, with all the payments we've made and their credits, we are supposedly not only in the clear but actually have overpaid them. Yet, at the end of our conversation, the last supervisor told me we still owe another past due amount of $189. How? We are supposed to have overpaid, but we still owe another past due amount? Also, how in the world could we owe them $546 when we only upgraded to cable TV in August for the promotion of $119 a month? Something smells in Comcast city, and it ain't pretty.

Lack of Customer Service
By -

PHILADELPHIA, PENNSYLVANIA -- I signed up for the Comcast Triple Play Package in July of 2010. When I signed up, I inquired about their Sports Package and HBO and what kind of promotions they were running. I was informed that if I signed up for Comcast for a year, then I could get the Sports Package and HBO for a year for free. This was excellent news and I signed up to use Comcast.

I am signed up for automatic pay, which I do for convenience expecting Comcast to bill me correctly. Today I was looking at my latest invoice and noticed that I am being charged for the Sports Package and HBO. I noticed that I have been charged for the Sports Package since December, and HBO since March. I decided to call them and ask them to reverse the charges and to be billed correctly going forward.

When I spoke to their customer service representative, they said that they never offered the Sports Package for free to anyone ever. I instructed them to look at any of my invoices prior to December and they will see a $0.00 charge for the Sports Package. They took a look and were surprised but didn't have an explanation for why I wasn't charged. I told them about what I was told when I signed up. They had no notes on that conversation. They then said that I was being charged for HBO because they don't offer it for free. Again, I referenced past history and what was communicated to me when I signed up.

They said that there was nothing that they could do and said that their screen was the only thing they could look at and had provided me with all of the information that they could. I asked if I could speak to a supervisor to see if they could help me. They put me on hold for a few minutes before picking back up (it was the same person).

They said that they explained to me what their screen says and could not comment on what I was told before. I explained why I was frustrated as a customer and understood that this service customer agent was explaining only what they could see on the account and why I was frustrated with the miscommunication to the customer when signing up.

I asked if I could speak to a supervisor since the customer service agent did not have the authority to reverse charges. I was told that I could not get one. I explained that I was frustrated that there was no way to get the issue resolved on this phone call and explained that I am moving in a few months and would like to retain Comcast, but with the current billing issues and being unable to get a hold of a supervisor, I may be interested in switching to Verizon. I was told that I can't speak to a supervisor and that they could upgrade my package so that I do receive the Sports Package and HBO free, but my Comcast bill would increase.

I did keep a calm voice throughout the conversation and the customer service agent did listen to my concerns, but I felt as if the customer service agent is just there to listen to the concerns and not really address the issues. I've had something similar happen a few months ago where I no longer had access to the Sports Package or HBO. When I called customer service, I was able to speak to a Supervisor and get the issue resolved. They were able to restore both items and did acknowledge that I was supposed to have them for a year for free.

Having the issue once happens, but happening again and not getting resolution may be the last straw. Once I do have a choice, Verizon may be my new provider. I hope Comcast is able to do something to redeem themselves.

Over Charge
By -

Not too long ago, I used to just pay my Comcast bill without even looking at it, and pay it on time. I trusted their billing department - what a big mistake that was. But I recently became a penny pincher, I started examining my last bill, and it just didn't make sense. I had transfer my service from my old place to my new apartment, and just before leaving I had pay any balance due - pay on the last of August, I basically prepaid the month of September.

I talk to them on the phone, told them I need it my service transfer. They just ask me where I was moving to and how many televisions I had. I told them 2, she said "In that case will give you an additional cable box," cause I only had one. I said "No I didn't want any extra charges." She said she would waive the fee. She never said anything about transfer fees or installations fee, we just agree on transfer dates (and my dumbass never ask about fees).

On the day of the move I got a new billed. I was a little surprise. When I move they change my (billing cycle). It's very important to know your billing cycle. My old billing cycle ended on the 16th of the month - my new one was the 8th I thought cause that was the date I moved and I got my first billed. Wrong - they change that on my second bill to the 1th. All this changes without telling me. So on the 16th of August I got bill for my bundle (Triple Play). On September 8th I got billed again for another Triple Play bundle, and on the 1st of October I got billed again for another bundle. In a period of 1 and half month I got billed for 3 months.

And that's not all, on the September 8th bill, they charge my for unreturned equipment - one cable box and a phone modem, $160 for the box $80 for the modem. I wasted 4 phone calls to them. The cable guy had taken the modem and the other cable box I still had and I was using. They told me to just ignore the charges and that they would go away when the modem show up, and to give them a week to find the modem in their warehouse, which after 3 weeks show up on the system.

But my extra bill didn't go away. I had my wife call them to find out why the charges still there. They told her it was for installation, I said what $240 for installation? I call them again and they admitted to double charging me installation. I ask them how much installation was, they told me $60. I ask them how come it I was getting billed $240. He told me that that included first month, but I told him I had pay full a full month already on the 16th of August. He said he could credit me for a partial month $40 credit and eliminated the double charge for the installation. I told him that was better.

But they still overcharging me $80 by switching my billing cycles every three weeks. The bills haven't been fixed and I still received bills for the same amount. I going to call one more time for the 5th time, and then I am canceling. My next step is to take them to whatever the name of that agency is to complaint about a corporation. I feel like a need to be reimburse for my time and frustration, since it's their mistake. It's sad, cause that have a monopoly, there is only two choice for Internet, and one choice for cable in my area, I wish there were more choices or better companies.

July's Nightmare
By -

Let me start off by saying that I have been a Comcast customer for over 15 years. I have always received outstanding service!! That was until July 2010. My problems started on July 4 with my cable service, the remote did not work. Since it was a holiday I waited until July 5 to call customer service. I spent about an hour on the phone and they reset my cable box and everything worked. Great I thought!!! Until a couple of days later my internet went out.

I called CSR and spent over an hour unplugging and resetting everything before the issue was resolved. Wonderful!! A few day later I started having problems with my cable again. Once again I called CSR and spent over an hour on the phone with them. During this conversation I mentioned that I have been a long standing customer and that this was my third call for problems with my services within this month and that I felt I had a problem with the signal coming into my home. Once again we reset and unplugged everything. I had services for few days then my internet went out. You got it same drill. Then cable a couple of days later.

Finally toward the end of the month my internet went out and I called late in the evening and after speaking to the CSR I requested a tech come to my home. The tech came - he was on time and nice, however he tried to blame all of my problems on the copper wire that sticks out of the cable wire. He said it was too long. I informed him that my cable has worked fine like that since it was installed over two years ago in this home. He then changed my modem and remote. He also stated to me that nothing is new at Comcast - everything is old and just updated (Should you really say this to a customer?)

He also claimed that my router was the problem. He even had problems getting my new modem to initialize. He left and my service worked for about three days. When I called CSR they said that they were going to escalate my issue to supervisor of the service tech and that I should be hearing from them the following morning. Needless to say, I did not. So I called that afternoon.

While speaking with the CSR I requested that I get a supervisor to call me back. Guess what she told me there was not a supervisor that I could speak with. Well I lost it. I advised her that a company as large as Comcast had to have leads, supervisors, managers, coo, cfo, president, or someone who could help a customer with a complaint. Guess what, she then put her supervisor on the phone who advised me that Comcast could not help me with my issue and that my problem did not call for it to be escalated to a supervisor. (Does that make any sense after a month of problems with my service and a tech coming to my home??)

The next day another service tech and we went over everything. He said he had spoken with the tech that had come before and agreed that my router was causing the problem. He also stated that the CSRs are reading scripts and do not know anything about the products. (Should you say this to a disgruntled customer??) He changed out my cable box and said everything was fine. He told me I should call Comcast and have my bill adjusted. So within 30 minutes of him leaving I tried to call Comcast. Guess what, now my phone service was out.

I called them from my cell phone and got a CSR that I had spoken to before who told me I was rude!! Now I was really angry!! My problem was forwarded to a lead tech who did come out later that day. This tech was really nice and could not believe what I had gone through for the past month. He started checking my services and lines and found that the cable coming into my home was bad. He changed that cable and now my services are working.

So to make a long story short if Comcast had listened to the customer and sent someone to check the line coming into my home they would not have had this problem. Needless to say, I had request a district or regional manager call me and I never received that call. I have also tried to email the company. I will see if they contact me back. Even though my service is working now I am checking out services and considering switching to another company after all of these years.

Death by Fees, Inconsistent Pricing and Lousy Online Support
By -

PHILADELPHIA, PENNSYLVANIA -- Here is the text from my online chat with Comcast today.

Keep in mind I was double checking what a door-to-door representative stopped by and told me this week. Note the TOTAL lack of any level of sales effort.

Had Comcast been on par with my separate services on cost, I may have jumped.

user Guest_ has entered room

Guest(Wed May 19 20:06:24 PDT 2010)>assisted buy flow

analyst Jeandra has entered room

Jeandra(Wed May 19 20:09:47 PDT 2010)>Hello Guest_, Thank you for contacting Comcast Live Chat Support. My name is Jeandra. Please give me one moment to review your information.

Jeandra(Wed May 19 20:09:48 PDT 2010)>Hi. You are currently connected to the Sales Department. How are you today?

Guest_(Wed May 19 17:10:23 PDT 2010)>Very good thanks.

Jeandra(Wed May 19 20:10:30 PDT 2010)>It's great to know that!

Jeandra(Wed May 19 20:10:36 PDT 2010)>How may I help you today>

Guest_(Wed May 19 17:11:03 PDT 2010)>Couple of questions as I'm considering the HD Preferred Plus XF Triple Play package. I'm currently a Comcast internet only customer.

Jeandra(Wed May 19 20:11:16 PDT 2010)>Thank you for the information.

Jeandra(Wed May 19 20:11:18 PDT 2010)>For the privacy and protection of your account, please verify your name and the last four digits of your SSN.

Guest_(Wed May 19 17:11:59 PDT 2010)>you need that to sell me something?

Guest_(Wed May 19 17:12:55 PDT 2010)>Nevermind. Last name: xxxx Last 4: xxx

Jeandra(Wed May 19 20:13:27 PDT 2010)>It is for security purposes, it is done every time we open a customer's account.

Jeandra(Wed May 19 20:13:42 PDT 2010)>Than you, xxxx.

Jeandra(Wed May 19 20:14:11 PDT 2010)>We do have $119.99 HD Preferred XF Triple Play.

[Right off the bat she gets the wrong service I asked for]

Guest_(Wed May 19 17:15:01 PDT 2010)>What is my total cost (including tax) for the HD Preferred Plus package in my area?

Jeandra(Wed May 19 20:15:23 PDT 2010)>Please give me a moment to check on that.

Jeandra(Wed May 19 20:15:26 PDT 2010)>May I know the number of TVs that you have?

Guest_(Wed May 19 17:15:52 PDT 2010)>That would include 1 TV with an HD DVR and another with an HD tuner only.

Guest_(Wed May 19 17:16:32 PDT 2010)>This is the Preferred "Plus" package just to be sure you caught that.

[I knew she was screwing up so I wanted to get the quote right the first time]

Jeandra(Wed May 19 20:16:49 PDT 2010)>No.

Jeandra(Wed May 19 20:16:55 PDT 2010)>It is $119.99 HD Preferred XF Triple Play.

Jeandra(Wed May 19 20:17:18 PDT 2010)>HD Preferred Plus XF Triple Play is at $139.99 for 12 months.

Guest_(Wed May 19 17:18:18 PDT 2010)>Great. Please tell me what my total bill will be per month (if there is extra for the DRV and receiver) plus any taxes. Thanks.

[I need apples to apples so the tax issue can make a difference and asked for it twice]

Jeandra(Wed May 19 20:18:47 PDT 2010)>You will take HD Preferred Plus XF Triple Play is at $139.99 for 12 months, right?

Guest_(Wed May 19 17:19:01 PDT 2010)>Yes the plus package

[Uh... yes, I specifed that twice already]

Jeandra(Wed May 19 20:19:56 PDT 2010)>Would you like to publish your phone number? I need to ask you this to get the correct calculation.

Guest_(Wed May 19 17:21:26 PDT 2010)>No I would not like the phone number published. Is there a fee for such a thing?

Jeandra(Wed May 19 20:21:39 PDT 2010)>Yes.

Jeandra(Wed May 19 20:21:52 PDT 2010)>Please give me a moment to check on that.

[A fee NOT to do something - who is the product idiot that came up with this one]

Guest_(Wed May 19 17:21:54 PDT 2010)>for publishing or not publishing?

Guest_(Wed May 19 17:22:06 PDT 2010)>OK, thanks.

Jeandra(Wed May 19 20:22:09 PDT 2010)>Yes.

Jeandra(Wed May 19 20:23:47 PDT 2010)>Please give me a few minutes.

Guest_(Wed May 19 17:23:54 PDT 2010)>No problem

Jeandra(Wed May 19 20:24:33 PDT 2010)>Thank you.

Jeandra(Wed May 19 20:27:06 PDT 2010)>Please bear with me.

Guest_(Wed May 19 17:27:37 PDT 2010)>Not a problem at all. Would prefer to get everything I need to make a decision tonight. Thanks.

Jeandra(Wed May 19 20:32:03 PDT 2010)>Here is the breakdown: HD Preferred Plus XF Triple Play for 12 months - $139.99/month, One-time Internet and Phone Install Fee - $52.99, HD-DVR for 1st TV - $9.95/month HD box for 2nd TV - $9.95/month, One-time Non-Publist Setup Charge - $5, Non-publish - $1.50/month

Jeandra(Wed May 19 20:34:15 PDT 2010)>Is there anything else that I may assist you with today?

Guest_(Wed May 19 17:34:46 PDT 2010)>Wow. That is almost a non-starter. I'm already an internet customer so I assume the install fee goes away. I'm definitely not a fan of paying 9.95 a month for just the HD tuner. Are you sure that's correct?

[Local representative said absolutely no install fee and never stated a fee for the HD tuner - so that is likely two incorrect pricing quotes]

Jeandra(Wed May 19 20:35:21 PDT 2010)>Sorry, that's One-timeCable and Phone Install Fee - $40.

Jeandra(Wed May 19 20:35:48 PDT 2010)>You will no longer be charged for an Internet Install Fee, Tina.

Guest_(Wed May 19 17:36:49 PDT 2010)>OK, well I guess that makes my decision against the triple play. Too many extra fee's. Thanks.

Jeandra(Wed May 19 20:37:00 PDT 2010)>You're most welcome!

[Wow ... a customer dumps the decision to sign up for Triple play and that's all they do. That's crazy.]

Jeandra(Wed May 19 20:37:01 PDT 2010)>Is there anything else that I may assist you with today?

Guest_(Wed May 19 17:37:15 PDT 2010)>No thanks.

Jeandra(Wed May 19 20:37:41 PDT 2010)>Thank you for confirming that.

Jeandra(Wed May 19 20:37:42 PDT 2010)>It was a pleasure assisting you today.

Jeandra(Wed May 19 20:37:43 PDT 2010)>Thank you for contacting Comcast Live Chat Support! Goodbye and enjoy the rest of the day. Do you want to watch full TV shows and movies online? Go to

So the bottom line is I'm getting conflicting #'s all over the place, hidden fees(a fee NOT to publish my number is stupid].

Conclusion. Customer lost. I'll stick with my Dish Network for TV and $9.95 VOIP phone that works great.

Comcast Bundle
By -

CARTERSVILLE, GEORGIA -- Dec 8th - I've email them on complaint/bundle.. I went through Comcast for about 8 years same as well AT&T... Not available in the area... with all of this bull crap. They are dealing with all customers in Bartow County. They are making money I know that for sure... Comcast Representative. Online Help 12-02-09.

I'm hearing impaired. I've went their office about 5 times. I'll be darn for this because I've had my money available for them to come hook up and never did telling me all kinds of answers if I could have putting the wires for free. He told my son, I've went out to talk to him he had to make a phone call to hire a survey. He does know how to measure. MY God another waiting. Still no one ever called me about it. I've had to go to the office on it. Too long for this too...

Okay let's start. I've been dealing with Comcast for a long time trying to get the deal here at my address above, from phone, visiting the office, seeing the Wal-Mart representative for 6 to 8 years on and off, in person and over the phone, too many turn around... getting the cable hook.

One representative ** and I (we've) talked on the phone and Me, in person for hours. They told me that I can dig as long it is 250 feet to power pole. So I've hired man to help me with dish trencher to dig the ground for the cable line. We did it - paid him $107.84, $37.84 a carton cigarette and $60 check for the work and rented a trencher machine from my work for 79.00 per weekend - have receipt. Also bought the Comcast cable roll for $50.00 in check. It took one day to do it.

Also the Technician came to my House on Saturday and said "Oh I've could have done it for free," to my son, then I've came to talk to him said, "This is my cable line." He can't do it because it not the right cable line and it has to be 350 feet from the pole. Always Different answers from different representative. Why??? He made a call - said the survey will come to measure it first before doing it... he said they will call me, so I've heard from them... I want my money back - $255.86 for refund and my work cable $299.00 and for all time with difficult years for this Comcast to get bundle. I'm between Dogwood Road ## Cedar Creek Road. They have Comcast...

I'm getting my refund for what I paid to Comcast for hook up in mail that what the representative said on Nov 4th, and this representative, Lady @ Comcast said that she will get the manager and investigator to look on what we did. I want my refund if they are not going to hook up the bundle.... I'€™m tired of this bull crap for 8 yrs of waiting for Comcast and AT&T with the bundle. I want my refund of 299.00, to hook up the cable line as told.

Wanted to Get Rid of My Premium Channels to Save $... Oh But This Will Cost More Money!!!
By -

NEW HAMPSHIRE -- I'm trying to grasp how Comcast can deliberately deceive, trick, con, scam, and rip off customers the way they do and get away with it! We have had our cable and internet with Comcast back when they were road runner... Forever! This past summer I finally took the plunge and added our phone; this was a huge mistake!

Someone from Comcast called me with a deal that my bill would be $10.00 Less by 'bundling' my phone. Well, I thought I'd do it because I wanted to get the DVR box and that was $12.95 per month for that box/service. Plus I'd be saving the $48.00 from our monthly Verizon home phone bill! After it was all said and done, the guy mentioned that we would be receiving the Starz channel, free for 2 months and I would need to call to cancel it. I marked this date on my calendar and later when I called I was told that if I take Starz off, then I will lose HBO and a boat load of regular cable channels.

I also found out that my HBO was now bundled up with the Starz channel and instead of the $10.00 for my one HBO premium channel, it's now called preferred with HBO {or something like that} and it's $28.45!!! And there's more... If I take off my 'brand new I never wanted preferred bundle premium package' I would be paying more money because they would need to charge me separately for all my bundled up services... This was never told to me and what does this have to do with the 3 services? Nothing what so ever... This is nothing but a scam!

I'm paying about $170 per month! So without the premium channels which is $28.45, One would think it would drop down to $140.00... Not!!! Oh no I would be paying over $180.00!!! Regardless of what I tried to do or say, they would make it so you or I would be paying more than what your current charges are even though your 3 services are still bundled! And then they have the audacity to tell me that I'm saving money by keeping it the way it is!!! And not to change that promotion... What promotion? $170 is not chunk change!!!

With the economy in a downward direction, prices going up all around and my husband's company having layoffs... I figured that Comcast must have changed things to accommodate for many people losing jobs and what not. So once again I called Comcast a few days ago to have HBO and Starz {premium channels} removed. Even after I elevated this, they are all trained to screw, manipulate, defraud, rip off, cheat and monopolize hard working people... How could any company make it cost more for less service? This is outright scamming, trickery, and disgraceful!

I'm looking for a new home phone company and a new internet provider. There is no other option for cable since it's too windy for us to get the Dish... But let me tell you that I'm going to unbundle my 3 services and then I'll have my basic cable with my stinking DVR box!!! And last but not least, I'm telling the world how nasty and greedy Comcast is and bad news travels far faster than their internet anyway! Please tell anyone thinking about getting Comcast!

Comcast Has the Worst Customer Service EVER!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VIRGINIA -- I was thinking about becoming a new Comcast customer and made a call to XFINITY. I was routed to the Richmond Virginia office and reached a lady that had no business working anywhere let alone in a customer service call center. I have rocks in my garden that have more signs of intelligence than this person. Not only was she rude, laughing and couldn't answer ANY questions, but she flat out lied. Disgusted with this person I called XFINITY again to reach someone else and asked for a supervisor ** who flat out lied and was just as ghetto spoken as the first individual.

I was looking at a Triple Play package and was curious about two things. My first question to her was in this package it states "A Digital Voice modem is necessary to bring XFINITY Voice from Comcast into your home. Add $7.00 per month." I asked if this was included in the $199.99 or would this be in addition to my bill. She said it is included in the $199.99 which is a lie - it isn't.

Second question was in the check out it says that the package prices do not include applicable taxes and fees. So I asked her if I could get an approx. price of what these taxes and fees might be monthly. After her telling me no 20 times she finally goes hold on and 1 minute later gave me a figure of $18.28 and said we looked it up.

Why wouldn't you do your job as a supervisor in the first place and look it up. So instead of just the 2 questions I decided to ask her a final question and said to avoid the $7.00 monthly rental (the one she said was included) can I just purchase a voice modem and use it? Her answer was, "No you can't purchase a voice modem and use it," (another lie). I called back in hopes of getting someone with some kind of brain and got lucky. I was routed to a person in Washington state and she was able to really answer my questions in 30 seconds.

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Comcast Corporation Triple Play Rating:
Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 10 ratings and
39 reviews & complaints.
Contact Information:
Comcast Corporation
1500 Market St FL 33e
Philadelphia, PA 19102-4782
215-665-1700 (ph)
215-981-7790 (fax)
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