Comcast Xfinity Review

NEW HAMPSHIRE -- I'm trying to grasp how Comcast can deliberately deceive, trick, con, scam, and rip off customers the way they do and get away with it! We have had our cable and internet with Comcast back when they were road runner... Forever! This past summer I finally took the plunge and added our phone; this was a huge mistake!

Someone from Comcast called me with a deal that my bill would be $10.00 Less by 'bundling' my phone. Well, I thought I'd do it because I wanted to get the DVR box and that was $12.95 per month for that box/service. Plus I'd be saving the $48.00 from our monthly Verizon home phone bill! After it was all said and done, the guy mentioned that we would be receiving the Starz channel, free for 2 months and I would need to call to cancel it. I marked this date on my calendar and later when I called I was told that if I take Starz off, then I will lose HBO and a boat load of regular cable channels.

I also found out that my HBO was now bundled up with the Starz channel and instead of the $10.00 for my one HBO premium channel, it's now called preferred with HBO {or something like that} and it's $28.45!!! And there's more... If I take off my 'brand new I never wanted preferred bundle premium package' I would be paying more money because they would need to charge me separately for all my bundled up services... This was never told to me and what does this have to do with the 3 services? Nothing what so ever... This is nothing but a scam!

I'm paying about $170 per month! So without the premium channels which is $28.45, One would think it would drop down to $140.00... Not!!! Oh no I would be paying over $180.00!!! Regardless of what I tried to do or say, they would make it so you or I would be paying more than what your current charges are even though your 3 services are still bundled! And then they have the audacity to tell me that I'm saving money by keeping it the way it is!!! And not to change that promotion... What promotion? $170 is not chunk change!!!

With the economy in a downward direction, prices going up all around and my husband's company having layoffs... I figured that Comcast must have changed things to accommodate for many people losing jobs and what not. So once again I called Comcast a few days ago to have HBO and Starz {premium channels} removed. Even after I elevated this, they are all trained to screw, manipulate, defraud, rip off, cheat and monopolize hard working people... How could any company make it cost more for less service? This is outright scamming, trickery, and disgraceful!

I'm looking for a new home phone company and a new internet provider. There is no other option for cable since it's too windy for us to get the Dish... But let me tell you that I'm going to unbundle my 3 services and then I'll have my basic cable with my stinking DVR box!!! And last but not least, I'm telling the world how nasty and greedy Comcast is and bad news travels far faster than their internet anyway! Please tell anyone thinking about getting Comcast!

CHICAGO, ILLINOIS -- I've contacted Comcast numerous of times about ongoing problems and if it wasn't for someone posting the corporate office number I will be dealing with these incompetent people that works there. I'm not trying to be a mean person about this but when you have to constantly explain yourself to the representatives and they catch an attitude about YOUR problem, and when you ask for their supervisor I believe they are putting their friends on the line who will give you attitudes so what do you do?

You will find a good worker who is willing to give you the credits that you deserve and will help you but that's very rare. These workers sounds very young and inexperience. Call the corporate office like I'm doing now and hopefully you will get somewhere. Be polite.

The young lady at the corporate office that I spoke with was so polite and kept apologizing for all the bad services that I had received. Go over these people heads that work in the customer service department if you feel that you're not getting help from them or those supervisor. It's not worth going back and forth with them when they all have a boss and the people in the corporate office or Comcast isn't going to allow them (customer services) to lose money or their jobs over nothing so petty.

NEW JERSEY -- I recently changed to the Comcast Bundle package which is now up to $159.00 per month not including any extras such as a HDTV converter. Comcast actually quotes you a price of $149.99 then ask if you want to upgrade your internet service to internet blast and that adds the extra $10.00. Once you sign the contract you cannot delete this service even though it hasn't made any difference in the speed of my computer.

Besides this extra $10.00 charge there is a charge monthly for the HDTV converter and digital box of $14.95 now brining the monthly bill up to $175.00 then add on any calls to directory Assistance and tax and once again your cable bill is right back to where you started about $180.00 to $190.00 a month. So think very carefully before you switch. As for me I will wait out my 1 year contract. Cancel all phone services except my cell phone and downgrade to a basic internet speed and basic cable service.

AMHERST, NEW HAMPSHIRE -- Comcast is one of the only utility companies that require a SS#. Beware and guard that information. No corporation needs that anymore and don't believe your information is secure. In NH they also restrict their "Bundles" in such a way to prevent giving you high speed internet and phone unless you sign up for the TV package. Their picture quality is not great and the program selection is poor unless you get the far more expensive bundle. The bundle price only lasts for 1 year then they hit you with a lot more money. Not a quality company to deal with.

MERCER ISLAND, WA 98040, WASHINGTON -- I've been trying to solve a problem with Comcast for more than a year. I basically gave up, but just when I thought I could live with things, Comcast went out of its way to waste my time and reopen the wound. For reasons that are long, boring, and really make no sense, last summer I agreed to a deal with Comcast to pay more than I had to for all three services: A Triple Play. Then earlier this week, I received a letter from Comcast telling me that I was going to receive REWARDS because I was a Triple Play participant. All I had to do was take a minute or two and log in to their site. Hey, thanks! Here's what happened next.

Couldn't log on to the site. Too busy. After a couple of hours, I was able to log on to site. Entered information requested, and told my information didn't match their records. Please reenter. After several fruitless re-entries of information, I was directed to call Comcast. Called Comcast. Placed on hold. Comcast operator unable to tell me why I received letter. Mentions that I'm going off "promotional rate." I asked what "promotional rate?" No coherent answer. I ask to speak with supervisor. Operator grills me on reason and then says no supervisors available. One will call tomorrow. No supervisor calls.

I email "Rick G" who is Comcast Vice President and advertises that any request for assistance directed to him will receive a reply in 24 hours. After 72 hours, no response. Go on Comcast help forum and ask for help. Moderator promises fast response. Promised assistance never materializes. On so it goes.

No one call explain my bill, why I am paying more than the "Triple Play" rate, and why I received a letter then cost me several hours of aggravation only to find out that Comcast wouldn't honor its own offer for a reason that no one can explain.

YUBA CITY, CALIFORNIA -- Run, don't walk, but run from Comcast! Get dial up or a can and a string. You will thank me! I am an employee and get a serious discount on my service but trust me, I still pay too much for the service I get. I was assigned my email and phone service during their "pilot program." I have since moved twice and both times the problems were unbelievable.

It took me 9 weeks to get my phone working properly the first time. The second move, the work order clearly stated "transfer of account." They disconnected my Comcast assigned phone number and deleted my entire email account - all 7! I had very important names and addresses "purged." I called them 8 times in 3 weeks and got just as many excuses as to why I had no service and just as many unfulfilled promises.

Bottom line, today I was finally told "everything is gone and we can set you up a new account." I asked what responsibility they had to me and "he" said "I am sorry, do you want me to set you up a new account or not?" I finally got my phone working but the number they have on my billing is still a foreign number! I told the billing rep this and she said 'But that cannot be, are you sure you don't have "this" number?' Honestly folks, run from Comcast! They should be pushed out of business! They treat their employees worse than their customers!

LAKE BLUFF, ILLINOIS -- About 3 or more weeks ago I decided to take on a home-business call center job since I was off from work for 3+ months with my hand broken in two places and no money coming into the house. I finally passed all of my qualifications to work for this company so I decided to call AT&T to put a "dedicated phone line" into my computer room area so that I could make some money typing term papers for students (very slowly because my hand was broken and still is) and doing some call center services just to have some sort of money coming into the house because I am a single mother who lives in a $900,000 home.

And since I had no money coming in I was using all of my saving to survive. Anyway after speaking with AT&T they gave me some crap about it taking almost 3+ weeks to put in my phone because there were rains all across the United States, and a lot of phone lines were down. I asked AT&T what that had to do with me??? I also told them it was sunny and not raining where I lived. The operator told me that there were no technicians to put in a line for me.

I didn't want to wait, so my next decision was to call Comcast since I already had their cable and two cell phones with Comcast. When I called about 3 or so weeks ago, the operator told me that I was in luck - that I could have something called the Triple Play at approximately the same cost. He said that I would get lot more cable channels, a higher wireless speed on my computer and a dedicated phone line put into my computer room.

On that Friday, a guy (who had no writing on his truck and no credentials to present) said that he was from Comcast and the only reason I let him in is because I did in fact call Comcast. When he came into my house he was very rude to me. He asked me where were my telephone wire connections within the house and I replied that I didn't know. He looked at me in disgust and said that "Everyone should know where the things in their houses are." I was very insulted but I needed to have my phone line put into the house so that I could help support myself.

I asked him if I could show him around the house and he said no, he could find himself around and that he knew how to turn on the lights. I found that to be a rude statement as well. He asked me if I was using cable or wireless on my computer. I told him that I didn't know because my daughter took care of all the electronics but she was at work and I was letting him in her place. Finally after not finding whatever he was looking for, I volunteered to call my daughter so that she could tell me if our computer was wireless or using cable (or whatever).

After I called my daughter to have her explain to him, he walked away and said, "I don't want to speak to her; I didn't ask you to call her, you speak with her." After a while he asked me where my attic was. I showed him that my attic was located in my clothes closet and I left the room. After some time of going from the attic and back and forth to the basement, he put in a cable box, and drilled a whole into my wall saying that someone else would come out and take care of the wire/cord because he didn't know how to fit that. He also told me that I had a speedier internet.

I asked him if I also had a dedicated phone line. He said, "Don't you know what you want - you should have told me that in the first place." I was furious but I still didn'™t say anything. I just wanted him to do his work and leave. He started walking out of the door, signaling that he was finished, when I noticed that he hadn't even connected the phone line to the telephone so I asked him if he wouldn't mind doing so. He didn't even check the line to see if it worked or whether I could receive or make calls.

Later, after he left, I went outside to empty the garbage. I cried. This guy had drilled a whole completely through my house, dug up the front of my yard to hide the wire into the ground, dug up another part of my front lawn to bring the thick cable wire to the other side of the yard. I also noticed that while stepping into the dirt, he took the dirt off of his shoe by rubbing his shoes onto my sidewalk. I have my house up for sale so everyone that came by to see the house was stepping into mud. If that was not enough, he left the cable wire wrapped around my house, which proceeded to wrap around a HUGE spool where the rest of the cable wire had wrapped.

As of today, 9/16/07, the spool still sits on the side of the house, I still have no phone line. I had to pay Dell Computer over $125.00 to put my software back into my computer after this idiot did something to my cable connections or wireless connections that wiped out my software. If that isn't enough, since that cable wire has been sitting right in front of my house where my 5 year old grandson plays at, my grandson tripped over the cable line and busted his lip.

I am very scared that I am going to be sued if someone else trips and falls onto my property, so I am losing time and money because I couldn't work on my computer, I still don't have a phone, my front lawn is torn up, there is a live wire crossing my yard, hanging off of a spool. When I went back into the house I found out that guy had stood on one of my designer chairs to hoist himself into my attic. He didn't even ask to use a ladder.

I called all day Friday, from the time he left until late Saturday evening. I was hung up on by operators. I was told my operators that they could not send anyone out right away because there was other people waiting for services that were already in line. One SUPERVISOR told me that she didn't have to listen to my frustrations and that she would hang up on me, so I hung up on her first.

On WEDNESDAY of the following week, I got a knock at the door. A Comcast employee showed up to my door. Comcast didn't even mention that they were sending anyone out. Anyway, he presented his credentials, proceeded to fix the cable (which was not working properly), repair a few problems with my computer that Dell forgot to fix, he put the door back onto the attic ceiling which the other guy had left off.

I asked him why the other guy didn't have credentials and no Comcast written on his truck and the new Comcast guy told me that sometimes Comcast does not send real Comcast people out to fix problems that they sometimes send out contractors. I was so pissed I didn't know what to do. I told this guy my story and he was utterly flabbergasted. He was very nice, very helpful, and extremely sorry that I had been put through the wringer.

He compared what he could and said that someone would be out to deal with the hole in the wall, hide the cable wires that were sticking out of the ground and wrapped around my house, and to pick up the large spool of wire that was still sitting on my lawn. I called Comcast right away and thanked them for sending in a wonderful repairman. I was told that someone was going to come out and inspect the sight and correct all of the mistakes.

I Want Comcast to pay for my lawn, to give me a dedicated line with several months off of my dedicated line, my cable TV and my cell phones. I also want them to pay for the monetary employment I might have had if I had a telephone to use.

On September 19, 2007 my contact with the call center has said that my contract will be voided because I have not kept up with my part of the bargain and worked as an employee on behalf of their company and that my credentials will not be restored without requalifying after 1 year. My mortgage is behind, as are the rest of my bills, I still don't have the "Triple Play." Comcast operators are rude.

I called Comcast from Lake Bluff, Illinois, which is where I live, and I was still speaking with them on the telephone when I got to Chicago, which is about 50 miles away. I have been lied to, cussed out, hung upon, and told off. I don't have anything else to say. Comcast services speak for itself.

WASHINGTON, DISTRICT OF COLUMBIA -- The worst experience I've ever had with any company. Period. I believe there should be a class action suit against them for all the people they've defrauded by scheduling times and not showing or calling to notify. I mean this very seriously and am looking into it. My advice, never, ever, should anyone deal with this terrible company.

Multiple Service calls, not once on time, literally three different days of waiting a half day for a no show. On the phone, they have clueless helplines, their techs on site are equally clueless. They ruined my phone jacks, the internet is sporadic, and when the cable goes out no one answers the service line. This is maybe the worst company for service in the entire planet. Really, they're that bad.

MINNESOTA -- On Saturday, June 9th an installation was scheduled for the Comcast bundled services between 11:00 and 2:00. The tech showed up at 10:45 and did call first. His order did not call for a wireless connection to the second computer as I had requested. He returned to his office to get the equipment, promising to return that day and complete the installation. He did not return and did not call with an explanation.

I was left with a computer that could not access the current internet provider and I had to spend several hours reconfiguring and updating a laptop to access the dial up service. My basement (main) TV was not working with the partially installed system, 2 other TVs were not installed with the new system, and my house was littered with debris and materials. No one from Comcast ever apologized or provided an explanation for this action.

I called to reschedule to be told that the only options were the following Thursday or Sunday – no attempt to do anything extra to make up for the bungled installation. I selected Sunday from 8:00 to 11:00, so I could be present to oversee the project as confidence in Comcast was declining. After not hearing anything by 10:00, I called and attempted to get a time and confirm that the installation would still occur. I was told that they could not do that until 11:00. After being persistent and finally getting a supervisor, he said that he would check and get back to me. He did not.

Several other frustrating phone calls resulted in a “supervisor” calling me to say that he would be by at 3:00 to finish the installation. His attitude was that he was doing me a favor and seemed more interested in dominating the conversation than obtaining or giving information. At 3:00 he had not shown up and I called again. This time he was supposed to be there at 4:00. He finally showed up about 5:00. The first thing he said was that he was afraid of my dog (the first tech had no problem), turned around and with a big smile returned to his truck and left – He had just gotten out of finishing an installation late on a Sunday afternoon.

At this point, I was livid and called again to speak to a supervisor. He promised that a tech would finish the installation between 8:00 and 11:00 the following Monday. I stayed home from work for understandable reasons. I called at 10:30 to see what was going on and again was told that I had to wait. Again going to a supervisor, he agreed to contact the tech for a status.

While I was waiting on the phone for this status, I considered how the Comcast service would be once I was just another customer if it was this bad while I was a new customer. When the supervisor returned, I asked him to change the work order to have the equipment removed as I was cancelling the installation and I considered it to be a breach of contract by Comcast and therefore I owed nothing. I am sure that I will be billed, and it will be paid after I finish ice skating in Hell.

The tech came and started removing the equipment and did not reattaching the system as it was prior to Comcast mucking everything up. I instructed him that he was to leave the system as Comcast found it. He sullenly complied for the most part. He attempted to give me a change order receipt that did not specify what had occurred, namely the return of said equipment. I insisted that he write and sign (employee number) that the equipment was returned. Again, he sullenly complied.

As he was removing the equipment, I was on the phone ordering the Verizon fiber system. At no time in this process did Comcast do any more than say the right words on the phone. There was no real attempt to rectify the bad situation. There was no real attempt to provide customer service. They have totally lost control of what is happening in the field with their techs. The whole operation can be summed up in one word – DYSFUNCTIONAL.