PALM BEACH, FLORIDA -- Comcast is by far the worst company I've ever had to deal with. I would not recommend them to anyone. When your cable or Internet go out the average wait time to call and report it is 6 hours and in that time you will never actually talk to a person. I have been told several different times I would be receiving a credit for issues with my services but never actually have. My bill goes up a few dollars every month yet every month I lose a few channels. Comcast is a company full of liars who have no business skills and no customer loyalty. Joke of a company. Horrible, rude customer service.
Complaints: Inability of Comcast to keep accurate account records, Over Charging/Price Gouging, Packaging for Fraud and theft because of packaging, Raising prices without permission and acceptance, Inability of Comcast employees to be able to recite monthly prices to customers.
I have been with Comcast for 30 years and as of two years ago, I have had nothing but trouble over your billing and unorthodox package program that is nothing but a huge rip off to customers; i.e. packaging and pricing. I watch very little TV. Primarily, my TV consists of Fox News, the weather channel and six months of football. There is very little else that interests me and of what little I do watch the pricing is totally out of bounds and out of reason.
There is one other person who has the TV on when I am not watching, but most of the time she gets her information and TV off of her cell phone. Therefore I, and probably many others are being billed for packaged TV programming that has no real value to us. All packaging is for profiteering and not customer satisfaction.
When I started with Comcast I wanted nothing but the basic TV and Internet (high-speed) package and was disappointed because I had to upgrade just to get what should already be available on basic TV, i.e. National News and weather, but years later I upgraded because I wanted to watch some national news; primarily FOX News and I had no interest in the Communist News Network (CNN) and their sister companies like MSNBC. I hate prefabricators of the truth.
The simple fact is, there is no real news in this controlled information world of criminals and a major part of the population understands this of which most refer to the news media as a circus. Still, citizens have a right to know and understand what is happening in our country and in the world around us. Do we get real news? No! Most of your programming is so packed full of advertisements, I find no reason to attempt to watch the movies and other programs I may otherwise, have an interest in. Thus, after the second advertising session, I usually turn it off and put in a DVD if I want to watch something.
In other words, your total packaging program is nothing but a scam and a very overpriced and overrated scam to say the very least. I am sure you don't want to know my real feelings about your greed, graft and downright thievery of the general public just because of monopolization of which at one time was illegal in this country.
Now, I spent 20 years in the United States Army and of that I spent 18 months in Vietnam, from 1966 until 1968. I served a country that has ripped the people off big time since after the Kennedy Assassination – thanks to David Rockefeller, Henry Kissinger, Lyndon B. Johnson and a bunch of other self anointed – so-called “Elites”, all over the control of the illegal and unconstitutional currency system put into place by the bankers who wrote the laws rather than Congress who had the only authority to write laws. However, I will not go into the corruption of our so-called government, as that is not the reason for this letter.
Aside from just raising prices anytime Comcast decides to do so, which screws with my auto pay plan through my bank, I have been billed several months now for a bill that was paid and you received but for some reason, my account is still screwed up. Why? Incompetence or is this the general attitude of Comcast?
How many complaints against Comcast and how many have left to sign on with other providers? I have been to the Xfinity office several times this year over this and the first time I was told the accounting probably did not catch up to the billing and it would show on my next bill. The next bill came in and I returned to the Xfinity office again and was told there is no payment showing as received for the beginning month problem. Since I did not have the banking information with me, I departed a very unhappy customer.
The next time I went in, I showed the reference numbers for each payment made and received by Comcast and when the customer service representative looked up the information, the account showed ‘No payment due!” Amazing, yet and still my bill showed a delinquent payment! Now again I get a monthly statement and the amount due is well over the previous charges as well as my price has risen again when I was told there would be no price increase back in (the end) April for one full year.
All I want and any other customer should expect is a reasonable base price for TV Service that includes basic TV of which should include all TV news and general (local) TV expectations of which is FREE in the first place, not including all your pay to play movies and other bull crap you package. I don't want all that crap and I am sure when people wake up and realize they can no longer afford your over charges for what should be considered basic TV, you will see many more leave Comcast.
Given the fact my payment is to be less than $113.00 per month until May of next year (and I will never pay more) for what little TV I watch, and my internet fee of which is way overpriced should be adjusted down to within reason, you need to consider what is fair and reasonable for what you market. Moreover, you need to look at how you have and are treating your customers. Comcast wreaks of PPM, as well as a bad case of greed. (PPM: Piss Poor Management.) All I have ever asked for was a set price so I can set my payment to the exact amount each month and never have a problem. Impossible with Comcast!
Because you have a policy of raising prices without notification it is impossible to plan payments and NO ONE GETS access to my banking account unless for specific purposes and if I feel they can be trusted. You do not fit in that category because your corporation can't be trusted and has been the reason for problems with my account over the past two years of which also cost me a late fee when there was no payment ever late other than a problem based on your billing procedures, which caused a blip in payments. (One time in 30 years.)
As for this month's payment, you have raised my price again and my price (again) was to be fixed until May of next year at just under $113, but I set the payment at $113 just to see if your people would do the proper accounting. You have failed to respond with a proper accounting procedure and shows you could care less about customers or customer satisfaction, when in fact, you owe me!
Since my payment was made in the proper amount (plus a little more) and the payments will not change until next year, you have been paid the proper amount again and it is your responsibility to correct my account and keep the proper accounting to ensure customers are cared for properly. Monopolization should once again be made illegal and open/free market should be allowed for fair competition. This goes for phone companies, to include cell and home phone, TV providers, Internet providers and any other service to the general public.
I expect you to readjust my account and bill me properly in the future and never to increase my costs again without my written permission. Likewise, I demand a monthly quote, to the penny, that will not change for basic TV and High Speed Internet, to include all taxes and fees. That is not an unreasonable expectation. It should be law when dealing with providers like Comcast.
OLYMPIA, WASHINGTON -- I was trying to purchase Comcast for my house. I had to wait in one of their stores for two hours for help. Then when they helped me they put all the wrong information on my account. I then called the next day to set up cable for my TV and it went well I thought and the install showed up at the wrong address and they had all my account information still wrong.
I talk to three different people to fix the problem. Then after 30 minutes on the phone she acted like she did me a favor by fixing the problem and want to schedule the install to be there three days later to install the TV cable. I told them that I had made plan and had already moved things around for the installer to be there on the scheduled time that he showed up at the wrong address. What ever happen to customer service?
ALBUQUERQUE, NEW MEXICO -- I was a loyal customer with Comcast for 19 years. I had continued many years after my initial 24 month contract ended. Two years ago they began shifting programs from my purchased plan and billing me incorrectly for services. I called to discontinue service. The "Loyalty" dept. made me incredible offers at a reduced price if I would stay on, with no addition contract requirements. I accepted. The bills that followed were nowhere near what was offered and kept increasing. I called and requested the service be disconnected immediately. I also requested my final pay-off and was quoted a price which I paid. All done, right??
Well, now one year later (this month), I get a notice from a collection agency demanding $230.00 in delinquent payments. I called Comcast and spent 2 hours on the phone being transferred to 4 different people. Luckily I keep my bills and notes filed for a couple of years, so I had the names and dates of my conversations. They finally agreed that they had wrongfully charged me an early termination fee which would only have applied if a customer drops out while under the initial contract.
When I contacted the Collection Agency the young man told me this is not unusual, that he has seen this happen many times with Comcast. They wait, probably assuming most people don't have the docs to back their complaint, then bill them for disconnect or termination fees. After 19 years I'm free of that mess and enjoy satellite services. JUST A WARNING, WATCH THE BILLS CLOSELY AND KEEP YOUR RECORDS. You may need them later.
PORT CHARLOTTE, FLORIDA -- I ordered Comcast for a newly purchased home. Paid close to $400. Later found out the Comcast did not offer service in my area. They refunded all but $95 of my money and have continued to bill me for the $95. Three different times now I have had to spend long times on the telephone trying to sort out the confusion with customer service and collections agencies. The last two times I was promised the situation was corrected, but now for a third time this derogatory account has hit my credit report, creating serious issues for my available interest rates and banking credit relationships.
Once again I am in limbo awaiting a return dispute call sometime in the next 48 hours. I get wrong phone numbers to call where they have no idea how to contact the correct "region" to deal with my problem. Worst customer service ever! I cannot believe they are in business! As another reviewer noted "Calls to customer service are to people all over the country and NO one knows what the other is doing." This is absolutely true. Stay away from this company if you have any options!
WILLOW GROVE, PENNSYLVANIA -- Where to begin? The fact that Comcast can force us to pay for airwaves, or the fact that we pay exorbitant fees to be chattel in its dog and pony show? "Customer Service" is an oxymoron. Speak, wait, transfer, repeat, wait, transfer, and repeat again. Absolutely no evidence of communication or record keeping. After being passed from one script to another, we are told nothing can be addressed, unless we take off work, reschedule our days, and wait for more sleight of hand to delay its poor outdoor cut-and-paste work. Shame on Comcast, and more shame on the government that has turned its back on our anti-trust and monopoly laws.
COLORADO -- When people write complaints against Comcast, I can sympathize with the original author, but at the same time, I've posted how well things go whenever we have had Comcast issues. Well today is my turn, to write a complaint.
On April 6, 2010, we had a technician come out to our home, again. We have had the ON-DEMAND service since 2007. We have had Comcast since 2000 when it was first called Adelphia, and service has been fine, until we ordered the ON-DEMAND service which included the box. We have had nothing but trouble with the box in our family room since 2007. They have always come out to our home, replaced the box, and things would work a while, before the trouble and many error messages begin. I started to think maybe it was our TV, so we went and bought a new TV for the family room in August of 2009.
The technician came out, said the box was bad and replaced it, again. We are very used to that. He was late, and they gave us a $20.00 credit along with another 3 months of free HBO due to all the issues this one box causes us. They have also tested the outside wiring, and it's all good. All the other digital boxes in the house work fine, so far anyway. I probably just jinxed us, by saying that.
Here is my complaint. I just went to pay my bill, and it was much higher than normal. I use the automated service to pay by phone. I then take the option for a customer representative. She goes over my bill, and says, "Oh, I see the extra charge," which is $29.99. I ask, "What was that for?" She says, "Oh for the service call on April 6, 2010."
I ask why, after 3 years, and many many service calls are we being charged. She says they only charge for the service call, if the problem is on your end, and not with their equipment. I say, "It was your equipment, again. The digital box was bad. How is that our fault??" She says, "Well for an added amount of $1.45 a month, you can get their service protection plan." I said, "No thank you, I do not want that."
The problems we have with Comcast are not on our end, it is due to their equipment. She was very nice and said she would credit us the $29.99, it would take up to 72 hours. I said thank you, and when I get the credit, I will pay my bill. I think it was a sneaky charge that was added. I always check over my bills because of things like this. I understand it was an error on their part to charge me, I just wonder how many other people do not actually read their bills, just pay what the amount for the month is due.
My first round with Comcast was in 2007. One of their contractors was installing new fiber through my front yard. Ended up piercing my water line & cracking my driveway. Cost to fix? More than $6,000. You would not believe what I had to do to get reimbursed. Despite the photos of the actual dig line marks in my grass lining up with crack in driveway, waterline, and cable box (in addition to my water bill going from $20/mo to more than $200 immediately after the dig), you'd think that it wouldn't take almost 4 months to get it replaced.
Additionally, a tech disabled my virus while trying to 'work' on my connectivity, allowing malware/virus on my desktop to the point it took in excess of FOUR hours from powering on to simply load Windows. Of course, Comcast would not reimburse me for that. Round 2. My company required non-wifi, non-DSL internet for telecommuting. At the time, Comcast was running a special in March 2009. Internet was $24.99 with basic cable for $10 more a month for a year with free installation. Pretty good deal that (stupidly) made me try again.
Four different installation techs. 3 were complete idiots. The first one tracked mud through my home - staining my carpet. Another insisted my cabling was feeding in 'through my attic'. Now I'm not a cable installation tech, but I know the cable is fed through the side of my home. The third one was just stupid. The forth one finally got it done - said there were no problems and the previous 3 people did not know what they were doing. Additionally, he 'swapped out' my own personal modem (meaning he took mine) for a new one. That was a hurdle. But it was installed and smooth riding now, right? (Laughing, not a chance.)
First, I was charged for FOUR separate installation fees. Secondly, I was not given the promotional offer advertised. Seems simple enough to call and get it corrected, right? (Not a chance). EVERY month, I mean EVERY month, I had to deal with incorrect bills from late charges, to incorrect fees. I got tired of dealing with the regular service, started just beginning by asking for a supervisor. (Four weeks later, that return call hadn't happened). Service shut of several times when I paid the amount I was told to over the phone but credits were not applied.
Then I learned that Comcast has a team for "reputation management" for Twitter. I tweeted "Comcast sucks" and got someone give me an email address to 'fix' my problem. The problem was not fixed (on a monthly basis), but at least I did not have to sit online for god knows how long, and I had everything in writing. (Thank heaven for that). I emailed the one person I had interacted with ongoing that I had advised them I was canceling Internet service, I had gotten another provider and was fed up with the crappy internet access. But I was charged for the following 3 months, despite regular repeated email insistence to cancel service.
In early March, I'm having my future In-Laws over for brunch. First time I'm meeting them. Big deal. Knock at my door. A Comcast tech is there to collect $149 immediately or they are shutting off service. I tell him he's incorrect and show him the last email exchange advising me that credits had been applied (but weren't). I was absolutely MORTIFIED by this experience and it utterly ruined my brunch.
Promises made yet again, but all talk. TWELVE bills. Not one correct. Not one. I'm still being charged an 'inactive modem fee' in addition to a 'modem fee' - I have told them they are happy to have this one back but they need to require the one they took. I was assured more than a month ago that the situation would be 'resolved' once and for all, but 4 weeks later, still not a peep. I've also advised them to cancel my TV - as it was constantly 'shifting channels' requiring me to reprogram the TV channels (a 3+ hour process with my particular TV). I checked yesterday - more than 3 weeks ago, I notified them to cancel service, but they have yet to cut my service.
I have been interacting with supposedly one of the senior customer service people at corporate. It is completely inconceivable how a company can be so consistently inept? I would rather go without TV at all before dealing with Comcast again. I've fortunately got everything documented for more than 8 months of the lackluster service I've received. I will be working with a local Consumer Reporter later this month to do a story on how atrocious Comcast is. I look forward to sharing my experience with as many people as possible. I am going to digital antenna at this point.
I have had Comcast phone, internet and cable service problems since they took over from Time Warner. I finally cancelled my phone and internet because at any given time some or all of the services did not work. I have complained to customer service constantly and they have yet to resolve any of those issues.
They lie just about all the time when confronted with the complaints and often try to put the blame on other department personnel. Customer service blames the techs and the techs blame customer service and the problem or issue is never resolved. They are well adept at keeping the customer in limbo and all the while you are paying for services you never receive without any adjustment to your monthly bill.
In the few years with with Comcast I have been double billed for $244.00 and had to fight with them for three months to resolve it. Charged me for an NSF EFT because they entered my bank account info incorrectly, then did not want to refund it even when I provided a letter from my bank stating that the charge was never applied to my bank account. I have been lied to at least a few times or more within all levels of the company including management.
Lost wages taking off work to meet them for appointments, in which on two occasions they never showed up and have yet to offer a credit as per their commercial claims. They have sent technicians to my house at least 7-9 times for a cable card problem. On one occasion the tech sat on my couch and watched basketball on ESPN till I finally told him I had to leave. They have come poorly equipped with multiple cards that aren't programmed properly, or, are for their cable boxes and not TVs. They've stayed for hours at a time, bickered with personnel who are operating the console and some techs have had little or no experience with cable cards at all.
They intended to bill me for a service call when in fact they caused the problem by removing a code from the system and didn't know how to correct it. I had no premium channels since Dec.2009 and only able to receive about 20 or so of the lower tier channels. Three techs came to my house, one in Jan. and two within one week in Feb for the same problem. I finally asked the last tech to remove the card from my account and requested to have my services downgraded to expanded basic. He said he would pass the information to someone and hopefully get them to prorate my account due to the lack of service.
Shortly after he left, I received a call from a lady representative assuring me that she could get my problem resolved if I would give her a chance by re-scheduling a tech to come with more cable cards. She said she felt sure they could get one to work. I declined to which she then offered me an HD box and asked when she could schedule someone to install it. I reluctantly said yes and asked for an evening appointment reminding her that I had already missed enough work because of this situation.
She apologized and assured me that my bill would be credited for the inconvenience and loss of service. The appointment time came and went without anyone showing up. I called the next day to find out what happened and was informed that I never had an appointment after all. I then called to get my bill prorated and after about 30-45 min. of back and forth discussion finally thought we had come to an acceptable amount and I paid the agreed amount immediately after our call ended.
Today, 10 days later, I checked my account only to find that they added all the charges back on my bill and listed them as previous balance due. Looks like they have lied again... I don't know why I believed them in the first place. Now I will cancel my services completely and refuse to pay them another penny. Bottom line... If you are not being treated fairly drop them, they will realize the importance of their customers when the company loses them all.
WASHINGTON, PENNSYLVANIA -- Before Comcast came into Washington PA, we had another cable provider which we never had any problems. Well when Comcast rolled into town they promised all these great services and great cable. Well that lasted for a very short time. The cable on a few channels started to go out or tile (small blocks across the picture and also effects the sound), which we called and the service representative would have me go through a series of troubleshooting procedures to try to handle the problem myself from home. Sometimes it would work, but for only a short time and the problem would return.
And if we did get a visit from a service tech. we would ask them if they knew why they were here and they said they had no idea and we would have to go through the explanation all over again. I do understand that I would have to explain the issue to the service personnel. However to show up and have no idea of what the problem is, if they had to bring certain items to do the repair well they would not have them, not a good business practice.
Well anyhow this has gone on for over a year now, and the issue has not been addressed correctly. They have replaced all the cable in the house, the connection at the pole, the box at the pole. They have also replaced the cable to the house with cable triple the size of the previous 2 cable lines.
Oh I'm sorry they had replaced the line to the house last year, but this year they determined that the cable was not large enough because of the distance to my house from the pole - oh the cable from the pole to the house in underground. I explained to the individual who sets up the service calls to please try and remedy the problems because I am tired of paying for a service that I have not received.
This evening I was on the phone with Comcast to set up yet another service call for Saturday morning. I told the Comcast representative that the service tech should not be here very long because everything in the house and cable from the pole to the house has been verified by the other service tech to be in perfect working condition, therefore it should be a quick fix. What I did tell the Comcast representative was that the only thing I believe could be wrong is the cable coming down the road to our pole, because that is the only thing that has not been replaced.
The answer the representative gave to my wife was, "Well we have had no complaints from any other customers on your street." Really! I am seriously thinking about dumping Comcast and going with another provider. I've never experienced such poor service from any other items that myself or my family has purchased or used. But my complaint is not all negative. When the service personnel show up to fix or try to fix the problem they are there when they say and they do seem knowledgeable and courteous, however good manners does not fix the problem. Once again, I want what I pay for...