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Comcast Xfinity Review

, Editor | Updated November 6, 2018

Consumer Reviews - Page 2

Posted on 10/04/2006

For the past few months we've had trouble with our DVR cable box supplied by Comcast. Basically the DVR stopped working reliably. The recordings always come out jumbled with the sound going in and out. Terrible frustrating to watch. So I had heard I could swap my cable box for a new one at a local Comcast location, only trick was to find one.

Their website offered no information on these local locations, only their 1-800 number. So I figured no big deal, just call the 1-800 and get the location to do the exchange. My first call was around 3pm from work. I spend about 10 minutes on hold until I was finally told by a recording that their call volume was too high and I would have to call again some other time. Then it hung up on me. Great. I tried again later that afternoon. Same problem, too many callers, so they hung up on me.

Next day, I figured I would try in the morning, mix it up a little. I called around 10:30AM. This time I seemed to get past the messages from the day before, I was excited to be on my way to speaking with a real customer service person. Well about 10 minutes into holding, I was told that unfortunately due to high call volume, I was again being disconnected and to try again some "other" time.

That's when I got an idea. The 3 times before I called I was always selecting the options that said I had a problem and needed help. I decided to call one more time, this time saying I was a new customer looking for service/upgrades. 30 seconds and I'm on the phone talking to a real customer service person! Shows you where their priorities are! Well she was more than helpful as she located a drop off location within 20 min of me, and I was able to make the cable box switch. Of course, the new box has yet to work. I just get a "please wait your channel will be available shortly" message. I'm keeping my fingers crossed!

UPDATE: Just called them again (using my tactic above) and they reset my service/box remotely and now my channels seem to be coming in. So, long story short, if you can get through to them, the customer service is good. Getting to talk to a real person is the hard part.

Posted on 09/22/2006

CHESTERFIELD, VIRGINIA -- Every Friday night Comcast Digital stops working. I call them and they always say it is the signal from the source. Well how is it the source is all the networks at the same time? CBS, Sci-Fi, NBC, etc. Service calls are apparently to make you feel better. They come out and walk around awhile and apparently do nothing.

Posted on 07/01/2006

We've been having problems with our Comcast digital cable box (DVR) for about 8 months. It messes up every recording by jumbling the audio and video. It has gotten to the point where we don't even use the DVR anymore. There is also a problem with the way the box receives commands from the remote. Sometimes it takes 10-20 seconds to respond to the button you pushed.

Every time we call we are put through the same hoops of tests. Powering it down. Powering it up. Them sending a reset signal (which at that point I must mysteriously leave the box off for a few hours). What electronic device requires a few hours down time in this day and age?

Anyway, my latest call I wouldn't allow them to send me through the same cycle of tests, I put my foot down and said I wanted them to replace the cable box. It was only after I mentioned that I heard it was quite a common problem with the older boxes that they offered a solution. I have to take the box to the nearest Comcast center to replace it.

Now after 8 months, I am more than happy to drive myself and the box to this service center 45 min away. However I am frustrated that they won't support their own product and come out to MY house and replace the box. It is not like I own the box, I lease it from them! So now I have to service their equipment. Thanks Comcast.

Posted on 05/26/2006

SACRAMENTO, CALIFORNIA -- Man my DVR really sucks! I have had Comcast out to my house three times to replace the unit. It works for a while then it's goes back to the same old crap. The problem is with the pause, play, fast forward, and rewind. When watching a show, I hit the pause button to take a break. When I come back to the show and hit the play button everything is fine, but when I go to fast forward through the commercial it zooms straight to the end and if I hit the RW button it zooms straight to the beginning.

The Comcast guy tells me there is a problem with the system heating up. And then he gives me a new unit with the latest revision of software. Of course I lose all the shows I taped but never had a chance to watch. I must say that when the product works it is the only way to watch TV, I just want a unit that works consistently.

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