BALTIMORE, MARYLAND -- I've been without consistent cable, internet and phone services for the last 45 days beginning 9/27/17. There is a feeder problem on Bel Air road that causes a weak signal and my modem, cable boxes and phones will power themselves down all day every 4-20 minutes and they power themselves back up. I've spoken to customer service and technical support. I was told it will take 14 days to correct.
In the meantime my wife works remotely and cannot do her job and has to explain to her manager that her provider has unreliable services. Oh, before I forget to mention I just received my bill (for services I am not getting) and it increased by $30.00 I guess to pay for the feeder repairs. Stay away from Comcast, changed name (Xfinity) same shoddy service.
RICHMOND -- I moved to Redmond & unfortunately there seems to be only Comcast that can provide both internet & cable at my apartment. After several hours of being on hold, etc with Verizon, they somehow cannot provide internet services despite the tenant on the 3rd floor having it. So great, that leaves Comcast.
Problems started as soon as service started. First, let me say that I have a very new expensive modem & router that I bought when I moved here. So, Comcast tech came on a Friday morning to hook up a wire (really I could likely have done it myself). All is well, so I thought. The following week I keep getting messages that service wasn't connected. I finally talk to someone that Wed & advise yes indeed services started, BUT that I wasn't getting the 45 channels I had agreed on over the phone with Comcast sales representative & instead was getting only 10 channels. Nothing she could do of course but was glad service was indeed started.
Then it got worse as just 2 days later, service was shut off. Why oh why? I called on Saturday & told they were too busy to deal with my call. WHAT? Advised to call back the next day. Called on Sunday, again on hold & switched to multiple people only to be told to call back on Monday to talk to a technician. Called on Monday & told service stopped because it was never completed despite THEM having a log of phone call with a representative previous week saying yes service was started. Also told I signed up for only 10 channels. Really? How about going back to the "phone recording" of the call to sales representative because we did say 45 channels.
Things got only worse... Ready for this... If I want to continue service it will now cost $30 more per month because the "special" I signed up for is only available online to first-time customers. Are you freaking kidding me? COMCAST makes the mistake and even admits they made the mistake of cutting off the service but now you're going to pull a stunt like this? Comcast representative didn't even care to make it right & wouldn't let me talk to her supervisor.
Couple of weeks go by & I get a call from a Comcast representative who wants to know if I'm happy with the service. ARE YOU KIDDING? I don't have the damn service. Tell him the story & the BS of being put on hold for countless hours & then only to be told I have to talk to someone else... He wants to make it right. Ah but I still can't get the same package for the price I signed up for because that "special" is over. Seriously people.
I need to have internet at the apartment for work purposes. I can't rely on walking over to the library every time I need to be on it. So, he's going to make it right by telling me I can have such & such package which is way more channels (I don't watch a lot of TV but of course the 3 channels I do enjoy are on the higher package) & I will have internet at the Blast level (which means 150 mbps). Ah but it's going to cost $30 more per month than what I originally signed up for.
So all that is needed is for Comcast to send a cable box. A SIMPLE cable box. But no, they can't even get that correct. They send the wrong box & then are going to charge a rental fee for a box that is incorrect. I already have a modem & router, don't need the unit you've sent AND I heard Joe (the rep) tell the person this on the phone since Joe was standing there next to me. He repeatedly told whoever at Comcast that I only need the cable box for such and such TV package. The guy on the other end sounded (yes I could hear him) like an idiot. He just couldn't get it through his head what Joe was saying. Why surprised I'd get the wrong thing?
So, now have to wait for the correct cable box to show up (yet again more delays & errors on Comcast's part). Find out that not getting 150mbps but only 25. Another 2 hour call to Comcast. Rep says "Yes I see that on the bill that you were upgraded to 150 at no cost to you. However, on the bill is the error of being charged for a combo modem/router that you aren't using (don't even have it because Joe took it with him when he left)." So she's going to correct that (yeah haven't gotten the new bill yet so we'll see). But there's nothing she can do about not receiving the 150 mbps. A technician will have to come over (yet again).
He shows up & calls in to Comcast. They tell him I'm signed up for only 25mbps. I show him the bill. He tells them that, & they tell him he's wrong. Are you ** kidding me? It says it on the bill. Another call into Joe. He's going to get it corrected. That was over a week ago. Guess what? Do you think it's running at 150? Hell no.
I will never do business with this company again. In fact, as soon as an alternative comes around, I will rather pay termination fees than to continue dealing with Comcast. Clearly they do not care about customers. They do not care about making things right or heaven forbid offering some kind of real compensation for THEIR errors.
And I have been telling everyone and anyone about what's happened. Absolute BS & to have to go through the phone system only to be put on hold for hours on end & told "you need to talk to such & such a dept" only to have go through the phone prompt system all over & re-explain all over is just crap. NEVER DO BUSINESS WITH COMCAST!
KNOXVILLE, TENNESSEE -- Comcast is the WORST company I have EVER dealt with. I have been trying for 3 weeks now to get service with them because unfortunately they are the ONLY internet providers in our new neighborhood! Unless we want DSL which is impossible since I need the Internet for my work. I keep getting the runaround with this company and no one is properly trained with the correct information. Then their agents you contact who are in other states such as Illinois or Mississippi who tell you they are going to follow-up on how service is coming along, NEVER DO.
Training of staff needs to be updated so that they are all on the same page instead of having techs who come to the house and tell you they cannot install inside because the cable hasn't been buried outside the new home and then contacting an agent on the phone who says yes they can install inside without the cable being buried, or another agent who says "Oh, even if that tech had been on time he couldn't have done the work inside because the cable isn't buried yet".
All of this may have been avoided to begin with if the second agent I spoke with on the phone on June 24th had not dismissed my call telling her the house was a new construction to begin with and I was told may need to have line buried outside. To top it off, when a tech came out to bury the line two weeks later we are told that who installed the fire hydrant crushed the cable pipe so now Comcast needs to contact 811 so they can mark where Comcast can bury the line as to not bust any pipes themselves. They tell us it will take 24-48 hours to do so, which would have been July 7th or July 8th and then he (the tech to bury the line) would be back that weekend, July 9th or 10th.
Here we are a week from July 6th and 811 STILL had not been contacted to come out. I know this because I called them on July 10th myself as well as just now. Comcast is the WORST company I have dealt with! So if you have ANY other choice in your area, take it! I know I would.
DANBURY, CONNECTICUT -- I recently decided to try Comcast internet service, they have a 30 day guarantee so I couldn't lose right? Within hours of installing their service I entered a wifi nightmare. I spent hours and hours on the phone with customer support, made a trip to our local store which is 30 minutes away and even when it was working it was slower than the Frontier service I had previously used. Eventually I gave up and canceled after 27 days - 3 days within their 30 day guarantee.
Now, it's 3 months later and I'm being hounded for the $90.10 they claim I owe them. I have now spoken to 4 different customer service reps who all look at my account and assure me they will take care of the problem. No one has succeeded yet and now I've received a notice from a collection agency. A COLLECTION AGENCY!!! I've filed a dispute with them, but I'm now convinced that Comcast will continue to hound me and screw up my credit as well. Worst decision I ever made was deciding to try Comcast
NEWARK, DELAWARE -- Because they even do not deserve a single one. I was using Comcast and moved to somewhere else. Then I transferred my service. One year later, my service was disconnected for no reason. Then they charged me disconnection and reconnection fee for $190. I fight with them for at least 3-4 days. Then they waived these fees. But later, my dissatisfaction with them made me move to Verizon.
Now, they claim that I have a contract with them and they ask for early termination, although I did not sign up with any contract. I realized that they sign me up without my permission and put those waived fees on my early termination penalty. Now they want me pay those fees. I would never recommend Comcast to my friends. STAY AWAY!!!
RINGGOLD, VIRGINIA -- My internet went down due to storm, after I put in ticket. Agent stated tech will be there tomorrow between this and that time. He never showed up next day. I called again, agent stated, "Tech will be there tomorrow." Tech never showed up. I called the next day again, agent stated, "There is no ticket." I put in another ticket - same thing happened. I called again to follow up the ticket, agent stated, "There is no ticket." No one called. I called again and again for 8 days after yelling and cursing, finally on the 10th day someone showed up, but issue still not resolved. This is not my first-time service with them. Where I live only Comcast provides service.
KNOXVILLE, TENNESSEE -- They do not even deserve a star. Horrible customer service! Hence why they are the worst Customer Service 8 yrs IN A ROW! I am so tired of excuses. Just please give me service! If I could pay $1,000 to have any company besides them I would! I am getting the worst runaround with no answer...just another 3 weeks...and he went on vacation which cost me another week because nobody can do his job... For this type of company I would expect so much better. If you have any other option - DIRECTV, anything - go with them! I will dropping my home Comcast and getting DIRECTV this week!
HIALEAH, FLORIDA -- Just renew my contract with Comcast and Sept 29, 2015. With agreement with no changes with my internet. Then Oct. 1, 2015, they announced that the whole state of Florida will have to pay $10 extra for over 300 gig of 50 gig of data or pay $30 extra for unlimited. I call customer support, waiting for ten min, got bounced to different countries (Philippines, India and Mexico). The call lasted over 1 1/2 hours.
The different customer support would not transfer me to a person in the United States because they had poor language dialect. They would not honor my new contract, even when the contact stated that I had no changes on my internet. I had to pay the extra money for the unlimited internet. But I had a better internet company in Hialeah, Florida. I would cancel all Comcast service.
***2nd UPDATE*** I saw a crew outside this morning digging in my yard again where the cable is. Went out to find out what was going on. Come to find out, Comcast had hired someone to stop by and put down some grass seed where the cable is. Without me asking them to do this! They even added some to a few areas where the grass was a bit thin. All and all, very happy with Comcast right now ^_^
***UPDATE*** Well, Comcast did come today. They buried the cable without even coming up to my door to let me know they were there, lol. They did a good job and cleaned up after themselves to boot. ^_^
Three weeks ago, my next door neighbor had Comcast come out and hook him up for cable TV. The cable box is at the sidewalk, but in my front yard, and the area on his house where the connection is, is in my back yard (the houses where I live are very close to each other and fences for the back yards include one side of a neighbor's house). He came over and asked if they could have access to my yard to hook things up and to let me know that Comcast would need to dig a bit in the yards to "sink" the cables underground.
I thanked him for letting me know and said that wouldn't be a problem, to just please have Comcast clean up after themselves. They installed the cable BUT left it laying on top of the ground. I went over the next day and asked my neighbor when Comcast would be back to "sink" the line. He said that the technician that installed the cable would have someone call and schedule that.
Two weeks go by and the cable is still on top of the ground. This is a problem for me because I couldn't have the area mowed until the cable is buried and the neighborhood kids kept tripping over it. So I go over to my neighbor again and he said that he has been having trouble getting it scheduled with Comcast and that he had called them many times but would call them again.
Another week goes by, making it three weeks today. I go over again and my neighbor says that he is still having trouble getting someone to come out. So, being that I also have Comcast, I give them a call. The wait time was very short, about 2 minutes. When a young CSR answered, I explained everything.
The CSR said that since this was my neighbor's cable, that he would have to call and that there was nothing that she could do. I told her that the cable was on my property and that it was not only impeding me being able to mow, it was a hazard to the kids running through the yards. She again said that there wasn't anything that she could do and that my neighbor would have to call in.
So, I asked her politely to speak to a supervisor. She said that the supervisor would tell me the same thing. I told her that was probably true, but that I wanted to have all my bases covered if there was a lawsuit for someone being injured on my property by a Comcast cable that no one could seem to get buried. There was complete silence on the line for a few seconds then she asked if I could hold and she would try to find a supervisor. I told her that I would be glad to hold.
This wait was quite a bit longer. About 18 minutes before the CSR came back on and said that she was having trouble reaching a supervisor but that she was trying to contact the scheduling department to see if they would come out anyway even though it wasn't my cable line.
I told her that I didn't mind waiting at all. The CSR put me on hold for about another 10 minutes and then came back and said that the scheduling department would have a tech over tomorrow to take a look at the situation. I told her that was fine. So, it really pays to stay polite and be persistent with the CSRs. I'll update tomorrow on what happens.
I have had Comcast on and off for the last 5 years. The whole time I've been dealing with billing problems. In January of 2009 I disconnected services and went to AT&T. I had problems trying to disconnect with them and had to have AT&T guys come out on numerous occasions because they could never hook up my phone and internet.
I called Comcast again to see what the problem was and they were still billing me for services that I was not using. I had AT&T for 3 months and was paying $120 a month for all three of my services and I actually liked Comcast Internet, cable and phone services better but I did not like their pricing.
A Comcast representative called me after the 3 rd month of having AT&T and said "If you come back we will give you all three with DVR and movie channels for $129.00 for 12 months. Everything was fine at first and then in November, December, January, February & March of 2010 they randomly changed my bundle package from $129 to $178.88.
I called and talked to 4 different people until I finally got a manager on the line and he told me that I should have noticed the mistake months ago. So here it is April 02 of 2010 and Comcast has overcharged me by over $295.00 dollars and they said that there is nothing they can do.
I am now waiting for that manager's supervisor to call me back. They say it could take up to 24-48 business hours to call me back. I am getting ready to start a petition and I guarantee you there will be over 500 names on this list just from my area alone.
I also am filing a complaint with "The Better Business Bureau" on Monday April 05, 2010. If anyone can help by signing the petition and telling their own story it would be very helpful to once and for-all have Comcast punished for treating us this way. No company should be able to get away with this. Please email your stories that way I can work on getting them fired.