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Comcast Xfinity Review

, Editor | Updated November 6, 2018

Consumer Reviews - Page 3

Posted on 01/17/2018

NEW JERSEY -- Comcast has the due diligence to protect the personel info you provide them with in order to obtain service

Posted on 12/26/2017

VIRGINIA -- I contacted them to switch from cable and internet to internet only due to their absolutely ridiculous pricing. I was told how much that would cost and asked they turn off the TV at the end of my billing cycle to avoid proration. I was given a date. I got off the phone and had no TV. I called to get them to turn the TV back on because I had already paid for it. It took 45 minutes of them telling me it wasn't them turning it off but a separate problem.

I was finally told that they did turn it off. That you cannot end service on a certain date. That I would have to call in on that date. So I did. I got told a completely different price for internet only. They continue to try to prorate me even though I called in on the date they said the billing cycle ends on. My bill remains in the air because they will not update the system, they do not know how much internet only costs. Every person says a different amount.

I have no clue what to pay. It's unbelievable that a company run so poorly can stay in business. I literally got 3 different prices within 5 minutes from the same representative. When I told her that she said it is because I cut her off. That's not possible because if she said the correct price the first time there wouldn't have been two more. They are literally charging me a TV broadcast fee when I don't have TV. Says it's prorated. Huge scam. Stay away!!!

Posted on 12/22/2017

NEW FLORENCE, PENNSYLVANIA -- I received a notice on my bill and called to explain that I live on Social Security which was due two days after Christmas and could I pay then. The first young lady said, "Sure. No problem." So we set it up to be taken from my bank account on the 28th. The next day (which was the 19th) my bank called to say I was overdrawn. That Comcast took their payment out. I called Comcast right away and spoke to another woman who said she could have it withdrawn and that my bank would most likely do away with any fees. She also stated that she would call me back either that afternoon or the next day which she didn't.

So I then called them again on the 22nd and long story short they can't do a thing for me even though I now will have fees amounting to $61. Even after talking to a supervisor (which took forever) he informed me that even though it was their fault it is not their policy to reimburse any fees they may have caused. Isn't that nice? They caused the problem but it's too bad for you - you get stuck with any cost. Maybe it's time to let people know how they treat their customers and look at other cable companies.

Posted on 11/30/2017

KENNESAW, GEORGIA -- I would have to write a novel to detail every bad experience I've had with Comcast in the past 6 months. Will try to summarize: Different information, including pricing, from each different person you talk to. Told no installation fee, had problems with installation, called for another technician, offered a credit on the install for my trouble, told them they couldn't credit because there was no charge. She said "let me check"... "you are correct, there is no charge for today". Then received a $100 charge for the install. Called and they credited only $40 of the $100.Went into the store and the girl credited the rest.

Called about having a landline installed. They made us listen to all the "deals" and the landline was too expensive. Was told I could have an internet phone installed that would plug into the modem. Was told to purchase a second modem for the phone. Went into the store to buy the modem. They said that's ridiculous to have a second modem on one line. Told us to go next door and purchase a booster, since the phone would be a distance away from the existing modem.

Had phone installed by another company, since it is for hearing-impaired. Phone worked for one week and then gave an error message. Called Comcast. They said it would be $15 per month for a new phone line, next person said $50. I went ballistic and they made it an additional $33 per month. I would have gone with the landline, instead of the internet connected phone had they told me there would be a fee for that also.

I have not had ONE phone call take less than an hour and a half and most have taken two hours. Today's has been three hours trying to get the phone working. They had reassigned the phone number to someone else and had to assign a different number. They are having technical difficulties and can't get the phone working. After 3 hours and repeating myself to four departments, including repeating my account information each time, they have to call me back because they can't get it working.

There is a reason the reviews about Comcast are usually so long. You get so angry, you feel like you are going to have an aneurysm. The poor people at the tail end of the two and three hours take the heat for you feeling like a crazy person. And you know it is the way the company is run. It is also the fault of the Front line employees, who NEVER give the right information the first time. Including their salespeople. They are not knowledgeable enough.

I can't say enough bad about this company. I will have to pay to get out of my contract. They thanked me for being a loyal customer today and are crediting me $60 for the hassle I've been through for 3 hours today. I told them it is not enough and I am not a loyal customer. That I will be changing to another company as quickly as I can. I don't care what the cost or hassle to make the change.

I had similar issues with Comcast in another state. I put up with them for 6 months and changed to AT&T. I did not have one problem with AT&T for the next 3 1/2 years. I never even had to call the company once. I'm told they are not as good in Georgia, but I think I'm willing to give them a try here. This is when you wish you were on meds.

Posted on 11/26/2017

CHARLESTON SC, SOUTH CAROLINA -- Comcast owes me $60 which they took out of my account because they claim someone came to my house to hook up my internet, even though my roommate hooked it up. I've literally called Comcast 6 times to which I've spoken to over 10 people. 3 of them claimed that they would “put a credit on my account for $60” though I've been charged 3 more freaking times. Literally only giving this company 1 star because it's the lowest it will go. I'll switch to AT&T before I ever go through this again. Absolutely ridiculous.

Posted on 10/11/2017

WEST PALM BEACH, FLORIDA -- Every time I call I'm transferred between a hundred different department only to be hung up on in the end. The last time I called I took 7 hours to finally talk to a person. Who was very rude and clearly had no knowledge of their job. I would not recommend this company to anyone.

Posted on 10/05/2017

MIDDLETOWN, NEW JERSEY -- How many idiots does Comcast/Xfinity hire for customer service? Completely poor response. My mother wanted to watch Thursday Night Football and didn't have a channel line-up, and she can't read the TV screen very well. From my home in NY State I called Comcast/Xfinity for her just to find out which channel the NFL Network was on.

What is her account? (I don't know.) What is her zip code? (Given.) What is her address? (Given.) We can't find her account. (Then why is she paying almost $200 a month to you?) We have to have the account to find it. (Why? Her service is for the entire county in NJ.) Can you hold please? (This goes on like this for 20 minutes.) She finally comes back with, "I'm sorry. I can't help you without the account number. Can you have her call us with the account number?" (Okay. Sorry to waste yours and my time.)

Realize that prior to all of this I checked their website for the channel line-up. They have one except there are no corresponding cable channel numbers to the networks. While waiting on hold for this woman to "research" my question, I went to the NFL Network site (which I should have done in the first place) and found it. All in all, this has to be the absolute WORST cable company ever. How they manage to stay in business is beyond me.

Posted on 10/05/2017

WARREN -- This company claims to use cutting edge technology as a hook for new customers, but when it comes down to it, their product is horrible. If you call customer service, expect to speak with someone on the other side of the world with a script and likely a 7th grade education. We have used this product at home for several months now and have now and they have also serviced our business. At this point, we are going to cancel and will not hesitate to encourage our partners to do so as well.

Posted on 08/31/2017

MARGATE, NEW JERSEY -- I have been calling Comcast customer service since late June 2017 to resolve mysterious purchases/rentals of children's programs that began appearing on my bill March 2017. By early July I made my way up to corporate escalation services. I have made dozens of calls, spoken to 3 very nice reps who each in turn promise a resolution, return calls and emails. When I receive no return call - I patiently, call them and leave voice mails on their voice mails. None of these calls are returned.

I have spoken w/ Jason. He ducked my multiple voice mails and when he answered last Saturday claimed he had not received voice mails and that he could not help me until Monday. We set an appointment for him to call @11am Monday 8/21. When he did not call I called the office and spoke w/ Naomi. She informed me Jason was off on Monday. Naomi was also very nice and empathetic and promised to bring this to the attention of her supervisor immediately and sent an email to Jason asking for status. She promised to call back and let me know what she learned and provided her extension. She also proceeded to ignore my voice mails.

I then spoke w/ Walter ** who gave me the name of the department supervisor, Rajem ** - Corporate Escalation Supervisor. Walter assured me that he was also emailing Raj and that Raj would call me Thursday evening. I received no call. I could not have Raj's email. I have left multiple voice mails w/ each of these reps w/o return calls or satisfaction.

When you look at my bill you will notice beginning March 2017 someone began ordering Children's programming from outside of my home. My first calls to Comcast customer service determined that this box was not in my home. After multiple calls they were able to freeze that box and stop purchases. However, I would like these purchases credited to my account immediately. March/2017: $206.46; April/2027: $100.60; May/2017: $77.66; June/2017: $174.54; July/2017: $67.85. Total = $627.11

I have 8 boxes in my house, internet & landline service through Comcast. I have been a customer in good standing for over 18yrs. Please credit my account immediately. Please do not delay my credit, if you need to do some internal investigation to figure out how this happened. I have lost all patience and have begun reviewing alternate options for my Comcast Services.

Posted on 08/29/2017

PENNSYLVANIA -- I have been a long time customer and for me to write this is a shame. I had no where to live and placed my account on a seasonal hold. Comcast then called me last week to advise me they cancelled my service, and I owed them $379. I asked them why they didn't call me before they cancelled to give me the chance to have it transferred to a friends house.....they had no answer for that. They just told me to turn in the equipment and how much I owed. They were in no way willing to work with me. As if its my fault the housing market is the way it is and I have no home to have my service. I have always heard bad things about their service and never experienced it myself. Now, in a time of need they show their true colors and its a damn shame. My bill continued to go up every month with no explanation, my internet would cut in and out and customer service wasn't always the best AND I STILL STUCK WITH YOU!!! I WILL NEVER GO BACK TO THEM AND I DO NOT RECOMMEND THEM TO ANYONE!!! Use any other service you can. I will continue to post daily until they call me to help me resolve the issue. I am not asking for a free bill and what I owe to be taken off, I'm asking for the right ti transfer my service which I was never given.

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