COCHRANE -- DO NOT USE THIS SERVICE. I purchased the Comwave promotional Internet, TV and phone service in early September 2019. The service never worked "as advertised". The TV froze often and the wifi will not reach my whole house. I called 3 or 4 times to remedy and was on hold a total of 5+ hours altogether. Each time I'd have to go through a series of steps before they would "send a tech". Of course the system worked better for a day or so then back to square one.
After the 4th try the Internet crashed completely and it is now 7 full days without any service. As most people these days I NEED reliable internet for work and financial management. I think I lost over $2000 in customers not being able to reach me and another $1000 because I could not access my investments. After hearing "we are working on it" 3 or 4 more times they did cancel my service but now tell me that will be a $600 charge per service. Outrageous. DO NOT USE THIS SERVICE.
I have not had a landline in over 4 days. I sent six emails and have had NO help or support. My phone is out of order - no one can call in nor can I call out. Of course, they tell you to PHONE them when they are not providing phone service. I've lost hundreds of dollars in work because of my phone being broken and also couldn't call anyone for New Year's. This is the worst company in the world. Do not use them. I've filed reports with CRTC and contacted my brother who is a lawyer to deal with them.
OREGON -- I start my service with Comwave Nov. 2017 and it's been 2 years. I didn't even know that I have 3 ** years with them. The connection is bad since the first day I got it, every time I call them they ask me to call technical support. What the technical support do? They just telling you to reboot then what is going to be same **😡😡😡. As of September 2019, I talked to the one of the manager. His name is Elay. He pull me in a higher mbps but I still getting bad connection so I called to cancel my service before the new cycle bill and talk to a ** and told me to pay early cancellation fee for 600 ** dollars. OMG, I got so piss off. Then Monday, November 4, 2019, I called again to settle this issue so I got really mad as in mad mad and swear a lot to the guy that I talk to.
Guys they stealing money from us. This company have to stop working, we need to step up guys. They cannot force us to pay that much just for to cancel the service. Can somebody please help me to get back to this company. We have to stop them working here in Canada.
PETERBOROUGH -- If after reading all of the reviews for Comwave you still sign up, you will kick yourself countless times for not heeding all of the warnings. I had so many issues, I haven't got the time to through them all. From the first day to far beyond the last, my level of regret and frustration is off the charts. Most recently I had to cancel as I was moving from Ontario to PEI. I have lived in four provinces and have canceled contracts with Shaw, Rogers, Cogeco and Bell, and have never, ever been charged for cancellation because I was relocating. It's just how these companies do business and based on my experience I made a naive assumption that Comwave would do the same.
The fact is I was charged $200 per service (TV, phone and internet) totaling $600 plus $25/ service $75 for restocking fee and an administration fee. I had to pay for the courier to return the items as they would not send me a shipping label. When you contact customer service or tech support, you speak with a support team located in San Salvadore, wherever the hell that is. You can tell they don't care about their reputation because even with the hundreds of horrid reviews, they never try to improve their services. Bottom line is... DON'T DO IT.
CALGARY -- I had been using their phone service for over 10 years in Calgary, AB, Canada. I tried to cancel their service twice, but every time, they told me to pay huge cancellation fee. Instead, I was forced to take their newer offer and continue. There is always some hidden fees and until you get your bill, you won't know them. Also, prices will increase time to time though you will be in a 3 year contract. Recently I moved from Canada to USA and hence told them that I had to cancel their service since they don't have any home phone service in USA. I gave them enough notice and they agreed to cancel.
I had Comwave telephone box (which is 10 years old) and I did not realize that I had to return that since this is so old that they cannot use it anyways. They already have upgraded box, plus they never mentioned that I had to return the box when they accepted my cancellation. So I discarded that. This was a mistake. Now they charged me $95 plus tax which ended over $107 for the equipment. I called their manager but he refused to consider my case. So, the bottom line, don't make any contract with them and if possible, do not even take their service. You will end up paying unjustified cost somehow. The overall service quality is not that bad (some call drops) but their customer retention policy and all the hidden fees are terrible.
CANADA, CALIFORNIA -- I consider myself as a new customer of Comwave, because it's only a few months since I am connected with them (8 months ago). At first, I thought that I had made a good choice with the deal they had offered me, but it was the worst deal I have ever made. I had my six month free as promised while doing the contract, from the six months period everything worked perfectly, and once I started paying things started to change, spending days without internet connection.
I have been calling customer service on a regular and frequent basis. Every night at a particular time the internet went down. Whenever I call it's always the same scenario. Do this and do that. My 17 yrs old son is tired and frustrated of them telling him what to do in order for us to have the service back. Sometimes it worked but not for long. Right now I don't have services for days, and because of that I reached my data limit from my cellphone provider where I will have to pay extra money. I am about to cancel my service with them and I don't care what will be the consequences. I will advise anyone please stay away from Comwave. They are "rip off".
TORONTO -- Let me start by saying, DO NOT GET INVOLVED WITH THIS COMPANY. I bit into their promises some time ago. Slowly but consistently they "slowed" my internet down to the point where I could not access my own bank account with a process of squeezing of the signal. They had ME running around checking this and that. They would NOT send a technician to help. (obviously, they knew the problem)
I was desperate. Being on internet based banking, I could not wait for a fix. I even took my computer for expensive testing, to no avail.
It was this company's policy to "slow down everybody's internet". I had to change internet providers to be able to pay my bills. When I told Comwave that I wanted to cancel there was no response. My calls to customer service went unanswered. I sent an email (actually several) trying to make contact. Nothing! Yet, they kept taking monthly payments out of my account. Now I had to change my account also, to get out from under them.
Do not do business with this company. Then, they proceeded to get an "injunction" against me. Do not do business with this company. This "injunction" ripped a big hole in my credit rating, in spite of the fact that they would not converse with me to sort it out. THIS IS A BAD, BAD COMPANY. Do not do business with this company.
BRANTFORD -- Initially, Comwave seemed like a good alternative to some of the bigger and more expensive companies, but it holds true for Comwave that you get what you pay for. Over the course of three weeks I had my installation rescheduled 3 times without being notified. I was asked to confirm my address half a dozen times both over the phone and via email, and they still could not locate my house, despite it being in the middle of a major city. The roller coaster ended with a request to be refunded my deposit, and during that conversation, I was casually informed that my area was not even eligible for the service I was signed up for, despite them confirming I was during the initial call. Comwave displayed an impressive amount of incompetence and I would not recommend them to anyone.
SCARBOROUGH, CALIFORNIA -- Our service was cut on Friday because of some problem with Visa so I call them on Monday morning but they said, "your service is canceled." They changed our phone number which we used for more than three years and without asking us made another contract for 4 years. The man on customer service told me that "your new internet speed is 2×" but now when we want to use it we have to hug the modem very slow. Most of the time there is no internet. But I want to say thanks to Kevin from technical support and Anna from customer service. They helped me a lots.
LINDSAY, OHIO -- I was ripped off by Comwave a few years ago and left. I got most of my money back from these thieves. Terrible com center and service. Staff were not very smart and lied constantly as per their prepared scripts from a foreign country. I got a call from a friend of mine who is experiencing the same dishonesty that most Comwave customers experience. I told him how to deal with these scumbags as well as referring him to this review site.
Reading these reviews brought back a lot of animosity because the new complaints mirror the troubles I had with this disgraceful company. They will never change. People are continually ripped off. I hope potential customers read these reviews. If I had I would never dealt with these con artists. Shame on Comwave owners and employees. There are honest ways to make a living.