I chose to write a review because Consumer Affairs is a well known resource and I felt like I was being cheated by Sears despite having paid extra for a "warranty" that was supposed to provide for my situation. My review helped me reach a resolution because it would seem those who are able to affect change at Sears monitor your site for complaints about them. It was easy to submit a review. The website helped by allowing the appropriate person to contact me directly. Without Consumer Affairs I would still be engaged in battle.
TULSA, OKLAHOMA -- We have been following Consumer Affairs for a while. We run a successful tech support company for consumers similar to Geek Squad. They have a tech support section https://www.consumeraffairs.com/tech-support-services/ where we reached out to them to see if we could get listed on this section. They got a sales representative on the phone and they said how they could bring a ton of traffic to our website. We made it clear that we already had a 99% 5 star rating with sites like Yelp, Google, etc. They kept saying they would get us more reviews. They then told us it would only be $2000 a month to get listed on there!
We were blown away. Why would it cost money to have a company with hundreds of 5 star independent reviews on there??? So all the businesses on there are paying 2k a month so they can be listed and they are all bottom of the barrel companies. Which means the consumer only gets to see the worst companies out there and they think they are independently reviewed. Consumer Affairs only lists people that pay them money and they think they are advocating for the consumer.
I would be glad to tell you why I chose to write to Consumer Affairs. I was really upset that ins co could and would take money out of my account without a word about it. They sent a check for half the amount in about 5 days. They could have avoided the whole problem by telling me I owed for half a month of insurance. I would have been glad to send them a check for it. It was a lack of communication. I wanted others to see what can happen. I did stop payment on any checks from them. I should have done that but I trusted them. I was happy to report the problem resolved and would give it a 5 and recommend the site to friends.
For the most part I believe ConsumerAffairs.com popped up and therefore I was able write the review. I saw many people that wrote a review about Green Dot had the similar problem I had and or problems that I and/or other consumers may have encountered. I am a person that could not just take what was being said for an answer being that I was with the company for 10 years and they are reputable.
However sometimes things happen and if enough people are experiencing the same issue with no resolve. Sometimes you just have to dig a little deeper to find out why things have happened. It was easy, I had no problem with submitting my review. I was able to see that not just myself was having the issue with the company.
Due to some unfair business practices by some companies, I thought posting on your website could help letting the general public know about it. I got a immediate reply from a person in their company (a manager, I think) who could otherwise be unreachable. You just register and post, it was very easy to submit my review. Some of the cases in the forum section had some useful information. I would rate it a 4. Needs more account personalization (post history, feedback from others, etc.).