LEAGUE CITY, TEXAS -- I'm going to try and be professional as I can and leave out the emotion. Not enough room to tell the entire story. Coventry you need to know what Customer Service means. Now that you have our money you really don't care about your customers. There are several small items that you don't care to come back and fix. Minor issues that should have been taken care of before closing. Not sure what your inspection program is for closing a house out to sell but it needs some serious re-thinking.
It's the small thing that make customers happy. Just a few things to list. Dead grass replaced with thrown down sod that's died also. Clothes washing machine drain pipe plastic cap not cut so I had to call my own plumber to fix. NO touch up paint. Poor concrete work in garage. These are just a few things. 3 weeks of warranty items sent it and NO response from Coventry. HORRIBLE...
FRISCO, TEXAS -- We signed a contract on a speck home in Hollyhock in Frisco, TX based on the contingency of the sale of our existing home. They wanted their Earnest money in a cashier check form which we provided immediately. We did everything we were told to from using their lending company to listing our home with one of their realtors. Nowhere in the contract does it say we have 30 days to have a contract on our existing home, but insisted it's in there and they wanted to back out.
We were asked to sign our termination with them, which we did, and we were told our Earnest money will be released. One week later, we call our sales representative to see the status of our refund. He was told that it would take 4-6 weeks to refund us which we think is unacceptable! They wanted their money right away, yet we can't have ours. This company is very unprofessional, and sneaky in the way they handle things.
LEAGUE CITY, TEXAS -- The floorplan chosen was required to have a different elevation by the HOA so it would be different than others nearby. It cost $20,000 extra. We looked online at photos and video of the elevation and liked it. But when ours was built, the turret was different and the interior of it substantially different than what we were shown. Coventry said the plan had changed and the shape of the turret was slightly different but that they would change the interior and open it up to more closely resemble the one online.
But, the next time I walked into the home, they had painted the trim, installed flooring and moved on. When I inquired, they told me that opening the interior was not an option, but that they would add mouldings "purely as a concession". The corbels on the home are also smaller than those shown on the website, and they refused to change them.
Additionally, the balcony tile I selected at design center was a cream colored tile to match the brown brick exterior. But, when the contractor was opening the boxes, I told him that tile didn't look correct... please do not install it. But, they did anyway. Coventry confirmed that tile was the one selected.
I showed the regional manager the picture of the cream/beige tile from design center and he agreed it looked nothing like the slate (gray/red/brown/cream, etc) on the balcony. But, when they got back to me with an answer about what would be done... I was told that even though their sample very poorly represented the tile itself (in fact, not ONE tile looked like the sample)... they were only willing to replace it at MY cost.
Lastly, the project manager had told us we were "lucky" because we would get the new LED fixtures installed instead of CFL. But, without telling us, they installed all CFL. When I noticed the boxes in the garage and inquired, they said we had missed the cutoff for that new policy change on our contract date. Instead of admitting that they should do what they told us, they held firm that they were not willing to make it right. We remain deeply disappointed and will NOT build a Coventry home again or recommend them to others.
RICHMOND, TEXAS -- We were recently in the process of having a home built by Coventry Homes in the Richmond, TX area. We selected Coventry because of the floor plan in a spec home that had been shown to us. Somewhere, between when we saw the spec home and when we signed the initial contract, the building plans had been revised. We first noticed this when the framework went up and there were windows where we had not seen any in the spec home and missing windows where we had seen some. We asked for a list of all the changes that had been made to the plans but was told that it was not possible to get a list. We proceeded because the window changes we could live with.
Once the drywall and cabinets were installed, it was obvious that the family room and kitchen were much smaller than in the spec home we had seen; the original size of these rooms is what Drew us to this floor plan. Upon inspection of the architectural drawings we noticed that the family room and kitchen were over 2 feet narrower than in the spec home. When we brought this to the attention of Coventry management and expressed our displeasure in not having been given all the information, we were told that there is nothing that could be done.
I expected Coventry's management to apologize for not properly communicating all the changes, but management's attitude was one of, "we didn't do anything wrong and we don't owe you anything". Thus, we terminated the contract and lost all the money we had put down. Needless to say, I was further disappointed by management cavalier attitude. The money we lost may not seem like much to Coventry management, but it is money that I had planned to use for my retirement home.
ALLEN, TEXAS -- Horrible experience, do not buy here. They do not honor their words. They mislead you to close and never care afterwards. I am an existing homeowner and my experience in dealing with sales office and the builder is less than pleasant. I closed on a house which was less than finish on the day of closing. I was told that everything will be taken care of, but to my horror, it's been very bad so far. I have to fight for everything and now that the house is closed the builder, his project manager and the sales office do not care at all.
NEW BRAUNFELS, TEXAS -- I built a home with this company (MHI/Coventry homes) and it was the worst experience of my life. A true nightmare. The quality of sub-contractors they use is terrible. The quality of work they expect their customers to accept is crazy. I've attached pictures. My home took over a year to build and all major parts had to be re-done and didn't fall within codes.
SUGAR LAND, TEXAS -- I own a Coventry home in Riverstone. My experience with this builder has been horrible. We wanted to back out several times but did not because of the promises made, which were never kept. Eventually, the construction finished and during our walk through, we noticed several items and listed on 3 long pages. We were asked to close the house that day, again with another promise that everything would be fixed before we moved in a month later and also our warranty would be extended by a month. I asked for a copy of the issues noted and was told I would be given a copy when I go to pick up my keys and was rushed to closing at 9 pm on 12/30.
I was also asked not to put on the closing document that there were open items and also was softly threatened that the PM would not like it if we did it, he may screw up our warranty. And if we didn't close that day, the house would go on the market for sale and we would have to buy it at the listed price (higher than what we would pay if we closed that day).
Finally closed the house on 12/30. We still hate ourselves for doing that. Not a lot got fixed before we moved in. I asked several times for a copy of the noted items (as promised) and never got one. The sales person and the construction manager kept telling me that the other person had it to eventually find out they lost it (or trashed it after we left for closing).
So after we moved in, we created the list and sent to the CM and sales several times. People would come, fix things here and there and leave. I have to keep the checklist and send a revised list again to the CM and the process repeats. Of course, since the sale was over, the sales counselor did not have the same or any interest and neither did the other folks. Major items I reported before closing that were told would be fixed were not even touched and was told they never would be when I escalated to the regional head. They wouldn't show me the blue print if I said something my house is not what we planned for. And it went on and on and on.
Finally, we are at the end of the promised extended warranty period with several things still open. We are tired and decided to live with certain things as they will never get fixed but get some major things taken care of before the warranty expires. The new CM (been working with him on open items for 2 months now) tells me that the warranty expired last month (2 yrs from closing date and not as promised to be extended by a month) and can't believe things are still open since closing, for 2 years now.
I told him that he probably does not know what happened as he was not involved at the time of closing and he tells me that his folks told him that everything has been fixed and gets into an argument. Guys, I must be dumb to spend $450k on my house and be a liar about these freaking things. If there are no issues, why would I say there are. And I regret buying a Coventry home. My experience was horrible or we would even call it a nightmare. The plan is great, the quality is horrible. You should see it to believe it. This company sucks. They neither know how to do business nor handle customers professionally. I would never recommend building a Coventry home. NEVER!
HOUSTON, TEXAS -- Cheaply built house with expensive price tag. Multiple problems during building, after building and still having problems 3 years later. They use cheap unskilled labor that drinks in the house, cheap products that do not last and throw together a garbage house. Builders are horrible to deal with, do not return call and will try to get out of warranty work.
Had several roof problems after building and they had to replace a section of the roof. Now 3 years later roof has failed inspections, needs replaced and they do not want to replace the roof. This was caused by poor installation and they ruined the roof while building the house and will not do anything to correct the problem. Buyers beware and buy from a different company.
SAN ANTONIO, TEXAS -- We have a warranty on our home and have two issues with our home. The service is inexcusable. We reached out to the project manager as well as the area manager and they continue to apologize but the jobs are still not complete. Contractors placed tile down on our balcony and had to rip it back up as they installed the incorrect size tile and the job was done poorly.
My husband and I have had to take weeks off of work to allocate time for the contractors to come back to our home to correctly complete the job. The subcontractors are using our water every time they come to our home without permission for the job as well as tracking sand and cement throughout our downstairs and upstairs tile and carpet. The job was only supposed to take 3-4 days and has taken 4 months. You would expect better service for the price you pay for the homes.