Cox Communications Inc Phone Consumer Reviews - Page 2

Upon requesting a bundled package with Cox, we were quoted a price per month. However, once the products had been installed, our bill was higher than what was quoted. When I called about the higher charges, I was told that what we had originally received a quote on, was no longer available. When I questioned a recent ad that I had seen with a bundled package for a lower price, I was told that if I got that it would take away my discounts and so it goes....with the price being still higher than we had quoted.

Cox and all communication companies should be held to stricter policies regarding their quoted prices and be made to provide a written quote. I did mention that I would be making a complaint to a state commission in the hopes of getting this unfair practice changed.

QUEEN CREEK, ARIZONA -- How is it Cox can spend millions on advertising and cannot even add new service with any level of confidence? After my first attempt to add new service failed (the technician did not meet our "appointment window"), customer service contacted me to try to make amends. Second try...customer service stated I needed to redo the phone switch over request. I called to do so, and was told I did not need to redo the phone request. Two days later, another email I do need to re-complete the request... and am told at that time, my 3rd or 4th contact that the phone cannot be switched over on Saturday anyway. Told them to cancel the order.

How is it Cox can become a monopoly? Even going to the FCC website to complain about their monopoly is not effective, they direct you back to Cox's franchising authority (whoever that is). The only alternative in my area is DirecTV - costly and you need a ton of additional equipment. There must be a lot of money going between Cox and the politicians to keep this one up... whatever happened to Cable America... good service, reasonable price? Oh yea, Cox bought them, too bad.

ALEXANDRIA, VIRGINIA -- A Cox employee used my phone line to call Mexico. The calls to Mexico were never itemized on my phone bill (i.e:. never showed up on my bill) but the costs were included in the total amount owed. I only discovered the fraudulent calls after I received an extremely high bill and called Cox to question it. Calling Cox is a nightmare in itself. Their phone tree / menu takes forever to navigate and the Cox employees I spoke with were rude, unsympathetic, and incompetent. When I asked them to fax proof of the charges to me, I was told I'd be charged $5 for the fax.

This saga has gone on for months. I filed a police report and complaints with the BBB and the VA state Consumer Affairs. These efforts were futile. After I refused to pay these fraudulent charges, Cox turned my account over for collection and trashed my credit rating. I took them to Small Claims Court on 4/27/07 (Fairfax County, case # **) and the judge ruled that I owed Cox nothing. She also ordered them to pay me the amount in dispute plus interest plus court costs. To-date, Cox has refused to comply with the judge's orders.

AVONDALE, ARIZONA -- Cox you continue to be the same as when I used to have you. Idiots! I canceled my account with you year ago and now I am dealing with clients who continue to have to deal with customer service representatives that lack care or compassion for the underdog. Your only concern is for the mighty dollar and how you can rip off clients who cannot speak up for themselves or who are limited in their access to do so. Well surprise, I will provide my knowledge and experience to those who need to fight for their right to be heard. I will write to whoever and whereever that your monopoly need to be stopped completely.

I have supplied clients with the AZ Corporation Commission info, Local City info, Cox Headquarters info and the BBB located in Oklahoma as well. Next I will contact the Federal Government for treating customers like ** because they cannot get TV service from someone else because they live in apts., which is called MONOPOLY!

Cox has the worst service - don't use them! They overcharge, charge you for services you didn't ask for - I have stuff on my bill every month that I never asked for. Also, their customer service agents are rude. My service is always slow or has something wrong with it. I am definitely unsatisfied with Cox and am getting different service (internet, phone and cable)!

SAN DIEGO, CALIFORNIA -- Cox set me up for int'l calling because they beat my other rate by 2 cents from 9 to 7 which I have been using for the past 10 years. So I get the bill with reg LD rates over $300.00 as they forgot to enter it into their system which they take no blame or responsibility for. Been two weeks now of lots of wasted phone calls with them with little hope.