11030 IH-10, SAN ANTONIO, TEXAS -- I placed an order online with Cracker Barrel at 11030 IH-10, San Antonio, TX. The sales person said they did not have my order so one of the managers wrote it down. I now have to wait for them to cook and prepare my order. As I was waiting the general manager, Scott, asked if everything was ok and I explained why I was waiting. He made an excuse and said they have discussed this problem in their meetings. My order was place at 6:45pm and I received it at 7:30pm, almost an hour for a to go order. Not once did the general manager apologize for my inconvenience or offer a glass of water.
Once I got home I realized my order was wrong. I called the general manager to let him know I was returning the incorrect order and please have my correct order ready. I wasted at least two hours, gas, and my sanity and still did not receive an apology from Scott, the general manager. It was obvious he believed someone of my caliber did not deserve an apology.
ST. CLAIRSVILLE, OH -- We went to the St. Clairsville, Oh location not long ago. My daughter ordered bacon, eggs, hashbrowns, toast. Her eggs tasted like they were cooked in Kielbasa grease. They were disgusting and overcooked. We asked for the manager. The waitress was not pleased. The manager said he would bring her more eggs. They would be cooked the same way. No thank you. She didn't like them the first time. My French toast had an odd taste too, but I did not complain. The manager walked away, then it took at least 10 minutes for our waitress to reappear with our check. She was curt. I will not return to a Cracker Barrel.
MESA, ARIZONA -- We drove about 26 miles on a Wednesday to order Cracker Barrel Pot Pie. We arrived a few minutes before 2:00 PM. We were told no pot pie are available. We were shocked! At 2:00 PM already out of the special. So, we complained to guest relations and what is a joke. It seems they either in the wrong job or dumb enough not to know how to lie to customers. All we got back from Guest relations was "Thank you for reporting this incident and we referred your complained to another department which they would contact you soon".
This was 10/27/2017. Until today we never heard back from anyone. It seems Cracker Barrel's guest relations use that phrase as a gimmick and they hope customers forget the issue later on. Shame on you Cracker Barrel Management for allowing this to happen.
TAMPA, FLORIDA -- I always have a great experience at Cracker Barrel. The food is always delicious and their wait staff is friendly. I also like the fact that they have a great shop and outside sitting area with checkers to keep you busy should the wait be long. Always look forward to a good hearty breakfast when I go there!
ALEXANDRIA, LOUISIANA -- My breakfast came out cold, gravy was so cold there was a film on top, my eggs & hash browns were cold, we never got our milk, and my husband's toast wasn't served until after he had finished eating. His was cold too but he's a diabetic and needed to eat. I have never been to a Cracker Barrel that had good food. The one in Lafayette, LA is just as bad. Don't waste your time stopping.
STEWARTS DRAFT, FLORIDA -- We travel a lot. We used to go to Cracker Barrel restaurants all the time. They were wonderful. We haven't been to one in a few years because we were on the West Coast. We went to one in Stuarts Draft Virginia for breakfast the other day and it was awful. The portions were minuscule, and the quality went way downhill. Corporate greed strikes again. The wait staff didn't have the old friendly attitude either. They seem to fear for their jobs. I am done with this horrible chain and will tell the world how bad they have gotten.
FLAGSTAFF, OKLAHOMA -- My husband and I ordered two chicken salads. When mine arrived, there was a hair in it. The waitress was called to our table and she took my salad back. Another salad arrived 15 minutes later. Any other establishment would have said, "no charge to your table for this error on our part and bad experience". We did not even receive an apology. This is highly unusual!
I put a review online about the Flagstaff store No. 297 - visited on 10/23/2015 and they sent a letter to us saying, "how are you doing?" I expected to see a coupon for 2 free salads. Cracker Barrel will not be a restaurant we will go to unless we are with a group who want to go there. And believe me, we will tell them about your lack of customer care and kitchen negligence.
SAN ANTONIO, TEXAS -- I recently became a former employee of Cracker Barrel Old Country Store, & I just thought I'd share a few things for soon to be employees, current employees and even some customers if they care to read this. I worked at Cracker Barrel for four and a half months and at first I liked it. I thought it was a friendly and simple, just a part time job while I'm in school full time becoming a teacher. When I got hired I was assured by the general manager that they are more than willing to work with school schedules because most of their employees are in college just like me, etc.
Well come to find out, school is coming and I gave him my new Availability Form and the general manager pulled me aside and said unless I become more available for him mostly working later, then my hours would be extremely cut more than they already are even though I'm only part time unless I trained to do another position such as hosting.
I'm an adult and I'm willing to compromise even know he straight up lied to me and it's not working with my school schedule. I agree to cross train for hostess so I can get some hours. However, a lot of favoritism has and still is going on at that location that I worked at. Old employees get away with everything - don't follow the rules that they pressed upon new employees to follow, they constantly break the rules all the time, crappy customer service get away with everything. Never get reprimanded for anything or written up when they should have been fired.
There is a lot of shady business is happening in the kitchen. A waiter who was ** off by a table of customers put Visine drops in their drinks. Some of the cooks pick their nose or cough and do not wear gloves and handle the food. The managers are some of the biggest ** I have ever worked for. They try to write people up for crap that other employees who been there longer do all the time and give write ups for something they didn't even do only for the simple fact that they weren't aware or didn't hear you over the walkie talkie.
They want us to announced over the walkie talkie when we need to go to the restroom like we're in kindergarten even though there's no line and there's another person at the register, they still want you to page them. So, I always page them every single time. Me and one other girl are the only ones that have done it every single time and one of the managers had the nerve to try to issue me a write up saying I never paged him even the other cashier acknowledged that I did. I don't have all the time in the world to wait for him to wait for a response to my page. Sometimes he didn't even wear his radio or had turned all the way down which is not my responsibility.
So I told them to shove that write up his ** and it belonged to the other cashier since she leaves the register all the time unannounced to screw around in the back. They try to discredit honest responsible adults who were working there such as myself, but let little ** with no responsibilities or children or bills to pay get away with murder & give them a set schedule. And they let people who have warrants for their arrest work there just like that cashier at that store.
It's downright crooked, hypocritical and a little bit of racist. I had to put an old fart manager in check for always being rude and sarcastic even when you ask him for help & he never messed with me again because I was right. I didn't get paid enough for that BS. Plus, the retail manager try to pressure you into selling the retail department products so he can get his bonus. We were never told during our interview or orientation that we had to sell anything or have a quota. A lot of shady ** at this restaurant. I will never dine there again and I will always put them on blast on Facebook.
I started working at Cracker Barrel around August of last year (now I am a par II) at which point I did not know about the company's turnover rates or anything else for that matter about the good-ol'-country-store. When I first started training, it was all about "pleasing people" but when I got to the usual work day experience, it all came down to the dollar and how much you could generate for the company. As a restaurant, I shouldn't have been surprised for my displeasure but I regret ever getting the interview call from my manager.
Cracker Barrel is a really horrible place to work at. Employees get no incentive and not to mention no appreciation either. I had had a few problems with an MIT (manager in training) who later became an associate manager. He was a very disrespectful man but of course, not every Cracker Barrel has the same issues.
After a few months of looking at how desperate I was with the whole job market I chose to keep the job and just hang in there but things got from worse to really messed up when as a joke he said to me that he should fire me for not doing as he says (which btw, was to have my cash drawer bills facing in one direction). And that was two hours after I was supposed to go home. I later, I admit I shouldn't have, called him a jerk for which I got written up for. Cracker Barrel company policies enable the managers to treat their employees like slaves or worse.
Previously when I had asked if I could go home at the time I was scheduled to go home I received a lecture at how that was only a "suggested" time and how the manager could keep me for as long as he/she wanted and that even after an 8 hour shift, but wait! They didn't want you to go over your 40 hours either. I knew no other manager would agree or even listen to me on how the associate manager was treating me (and a bunch others) so I got a suggestion from another co-worker to call their "home office." Again I mention, that would not have worked because the managers don't get these policies out of the blue but from true corporate laws.
I have finally now decided on giving my two weeks notice and quite with dignity and mail the associate manager an apology card saying "I'm sorry I called you a jerk. You're not a jerk, you're an **." Yes, I know those of you thinking of how immature that is but I've had many jobs, and this truly deserves a five star rating for the worst job ever.
My goal is to let every new hire know of what their getting into with their target item sales and high hour goals. Other reviewers have done a great job describing how sick the ideas really are of us having to sell 40 chewing gums (or whatever the current target item of choice) and pushing, pushing, pushing when the managers get obese on free meals and fat bonuses.