WEST BRANCH, MICHIGAN -- Two out of our 4 phone numbers were stolen from the account. The bill was paid on September 12, 2022. By Wednesday, September 14, 2022 two out of the 4 phone numbers were stolen. No service on two of the phones. Cricket did not know they were stolen or ported out. Went without a phone for a week. We were worried about the other 2 phones on the same account. Had a new account made and had to add new numbers for the stolen ones.
Paid for new Sims cards and had to pay to get our phones put back on the account. We also had to pay for the month of service again. Supervisor stated "we will not refund any of the money paid for service for the month of September". We paid double the amount for service for September. They were no help at all. I am not certain where the data was. Could have been Cricket. No customer service at all. The supervisor had the I care attitude tough luck. No very good customer service and does not care about customers whatsoever.
HOUSTON, TEXAS -- I ordered a phone and service plan online. When I received the phone, I tried to activate it using the *228 as direction in the instructions. It would not activate so I called customer service. I gave them the phone number you sent me in my confirmation email and I was told that phone number was registered under a different person. I could not clearly understand what the representative was telling me due to a heavy accent, so I hung up and called back. The next person told me my account was locked. What?? It's brand new service, how could it be locked?? She didn't know either - couldn't tell me why, just said that I'd have to wait 24 to 48 hours to activate.
I asked for a supervisor. The supervisor could not have cared less! He was unapologetic, rude and sounded like he hates his job. He said there was nothing he could do but offer me a $10 credit. I had no choice. So in 48 hours, I was finally able to activate the phone. But guess what? That phone number you sent in my email - not even close! So I dialed my work cell phone with my new Cricket phone to see the caller ID to get the correct phone number.
I figured I was finally getting somewhere so I sent a mass text to tell my family my new phone number. As if it couldn't get any worse, the text was never received by any of my family. Then when I dialed my new phone number back from my work cell phone, it went to some strange man! I thought I dialed wrong but I didn't. I spoke to the man and verified that the number dialing FROM my Cricket phone was HIS number. How is this even possible??? Then I called technical support and she didn't believe me! I asked her to dial the number to test and she said she couldn't. Best she could do was change the phone number and waive the fee. OK fine, let's do that!
But GUESS WHAT???? More trouble! Nope, the account is locked again and there is a pending activation so she can't do anything. Awesome! I have loved spending 4 days on the phone with you guys on this! So she says she will have to escalate the issue and it will be 24 to 48 hours more before they can HOPEFULLY fix this. Let me remind you... I AM A BRAND NEW CUSTOMER - BRAND NEW PHONE - BRAND NEW ACCOUNT!!! Why is it locked?? WHY CAN'T YOU FIGURE OUT WHAT MY NEW PHONE NUMBER IS??? So, I give up. I tell them I want a refund and I will just go somewhere else. Well, she had to transfer me to that department.
So she transfers me to the cancellation department....that I held for over 15 minutes for and GUESS WHAT?? Wrong department - I need to go to web orders to have my account canceled and money refunded. "So please hold again and I'll transfer you." When web orders picks up I get "You have reached web orders, we have no reps available to assist you at this time. Please visit a store near you. Goodbye." So I call back (I'm on my work cell phone this whole time). I keep getting the same message.
So I call web orders back using the Cricket phone and my call goes right through to web orders. Kind of fishy. Seems like someone flagged calls from my work cell phone to not be answered anymore. What, am I causing you too much trouble?? None of this is your fault?? Look, I get it - things go wrong. But it is your responsibility to fix them and provide decent customer service especially when it's YOUR fault! So back to my phone call - I am on the phone with yet the 8th or 9th person by now who also suspiciously has a thick Indian accent like the other 8 people I've spoken too...and he doesn't care either!!
He tells me to mail the phone back and they'll refund my money. Well how can I be sure? Isn't there a form or some kind of refund confirmation? Nope. Just throw it in the mail and TRUST CRICKET TO RECEIVE THE PHONE AND CREDIT THE MONEY TO THE CORRECT ACCOUNT! Yes!!! I know this is going to work out so well! I probably just threw $85 and 4 days of my time in the garbage and no one at Cricket gives a care. Not one! I bet this review will go in the same pile all my other complaints have gone in. What a shame. You get exactly what you pay for and I will remind everyone I know of that!
I would give a -10 if I could!! The trouble I have had this past month has been incredible and unnecessary!! I have been a loyal Cricket customer for years now and I even bought a new phone when they changed to the "New Cricket" with AT&T. Shortly after, it stopped working, so I sent it in for a replacement, now with the "New" system, forcing me to be without a phone for a week and a half! In just over a week, the "new" phone stopped working in suspiciously the same manner as before! I again was without a phone for a week and a half!
Within a day of receiving the "new" phone, it also didn't work, in the same way as before, leading me to suspect that people are just repackaging the same phone and sending it back. As it was within a week, they promised me (after an hour and a half on the phone...) that they would send me a 24-hour replacement, to hold onto my old phone, and then return it once I received the new one. I took off all day of work on Wednesday to receive my "new" phone, losing clients, etc, as I was flying out of the state on Thursday! However, the phone NEVER came!
After another hour and a half phone calls with them on Wednesday, of which I was repeatedly hung up on again, like Monday, they said that the representative on Monday had given me the wrong instructions, and as such, the phone was never mailed out! I called back again that night, spoke to a manager who told me he would take care of having it shipped to where I was flying out to. So, I left on a cross-country trip with no working phone! I called in-between flights to ask about the status of my "new" phone and get the tracking number. The manager assured me that he would call or text me back with that info as I would be in the air again.
Needless to say, I never got that call or text (to my Google Voice number). Then, after arriving, I then got lost in the middle of the night, in the middle of nowhere in the woods, as I had no GPS and couldn't even call anyone for help! When I arrived at my destination, I called first thing on Friday to ask what time my "new" phone would be arriving, and they said that there was NO record of any of these issues at all, in any of my files!!! After another 45 minutes on the phone, I was told that they would call me back after researching this situation. I never ever got a callback!
Today, Saturday, in the middle of the wedding party, I am up here, on the phone again - on my computer, trying to find the status of my "new" phone. I asked to speak to a manager, which again, he did NOT want to transfer me to, the same as Wednesday night! I insisted over and over and he just placed me on hold for close to an hour, checking in periodically to say he was "looking" for a manager, and then hung up the phone on me again, for the 10th time this week!!!
Since AT&T bought this company out or whatever happened this year, the service has been beyond terrible. It has caused me real life problems, loss of clientele and real safety concerns as I have repeatedly been lost, as a single female, in areas that I didn't know as the phones never function correctly! Not ONE person has offered to remedy this situation, take responsibility, nor even do what they say they will in calling or even texting me back!!!
The most terrible service and treatment that I have experienced with any kind of phone service in my entire life and I STILL have no phone but they are STILL charging me for a service that I can't even use!!! The worst excuse for a business that I have ever seen!
ATLANTA, GEORGIA -- I will never - I mean never get a phone with this company again!!! I just bought a phone August 29th. Nokia Lumia 1320 that was sold to me with ** water damage because my phone had not been near water!!!! Period!!! They cut my phone off 1 day before it was due, that's 1 problem!!! When I bought this phone I was advised my bill will be due on the same day every month and will be cut off the day after the due date if not paid. I was told by customer service that Cricket runs on a 30-day cycle so, it won't be the same due date every month since not every month has 30 days.
When I asked for insurance I was told that I didn't need it because my phone was under warranty! I took my phone back to the store and they told me it has water damage, but I can send it off and it will be replaced/fixed. I sent my phone off after receiving the shipping stamp to ship back. It was received on October 06. They determined water damage again on 10/7. I have spoken to people in the store and via chat on the Cricket website where I was told that my phone would be replaced.
Now I called today, mind you I have yet to receive my ** phone! They told me that my phone will not be fixed or replaced but will be sent back! You have to be ** kidding me!!!! I'm getting punked!!!! I have to be!!! They have had my phone for 12 business days. Why haven't I received it back again? I spent $375 on my phone and I can't get a new one or get it fixed! Pure scammed!!! I will never recommend anyone to this company!!!!! All that I've heard are lies!!!! Complete ** scam! Not to mention, they carved my sim card with a razor blade in order to fit into my loner phone.
ALBUQUERQUE, NEW MEXICO -- The 24/7 number to make payments doesn't work sometimes. I always pay on it. But there's those days were it just doesn't work. So since it's the last day to pay for the new month, I tried the Quick Pay today March 4th and the thing isn't quick at all. It's **. Do not give something a name when it doesn't even live up to it. I was seriously stuck on submitting payment for 7 mins. I wasn't sure to cancel it or wait a bit longer. But I ended up canceling.
Tomorrow I'm calling a representative and giving them my 3 cents. They better not be charging me nothing if there's no service on my phone. It's just sad. It shouldn't be that hard to make a payment. It's 2017!!! Now they will probably charge me an extra five dollars because I didn't pay on time. THANKS TO THEIR ** SERVICE.
I'm stuck with a new phone that doesn't work. The phone must be returned within 7 days of the order date, but you don't get it that soon. Plus, there's a restocking fee, the coverage is horrendous, the calls will all drop, the volume is almost nonexistent. You can take pictures etc, but you can't send files anywhere and the keypad is too awful to even talk about. You can not upgrade, you won't get any credit if you've had a phone or plan. Plus, they will charge you to upgrade...huh?
What customer service? No customer service here! I spent days online, getting passed off to bad leads, went to the local store and talked to the area manager, which was no help... nothing... just more fees if I wanted to fix their problems.
SAN ANTONIO, TEXAS -- Lousy reps with no professional skills, deceptive practices and uninformed phone sales. I was told by a senior rep, that Cricket service will not support my iPhone. I traded in my iPhone 5 for a Samsung phone. The guy said it was one of the best ones available and if I was not satisfied with it, I could trade it in for another phone. So, I fell for it and got the Samsung.
I paid around $200.00 for this Samsung after trading in my iPhone 5. This Samsung phone is the worst phone I've ever owned. It's very slow. This fat guy knew that my iPhone was way superior than this cheesy Samsung phone. I went back after a couple of months to see if could trade it for different phone. No chance. They didn't want it after 3 months. Only 3 months. So much for honesty, reliability and good service. Cricket Wireless: 5511 Northwest Loop 410, San Antonio, TX 78238 - Cricket Wireless reps at this location don't care about customers. They take your money and after you walk out the building, tough!
UPSTATE, NEW YORK -- Really surprised by all the negative reviews. My experience has been nothing short of amazing. I have the pro plan for $60 a month (55 with autopay), which gives me unlimited talk and text, and 10 gigs of 4g data. I get 8 to 10 mbps speeds on 4g which is really fast. Virtually every other prepaid service that advertises 4g would give me 3 to 4 mbps. Coverage in Upstate NY is excellent.
I used to be on contact with AT&T and paying $110 a month after taxes I got 250 minutes and only 3 gigs of data. Sure 4g was faster getting 20 to 25 mbps, but 8 mbps with Cricket is plenty fast, streaming HD videos no problem and unlimited talk and text all for half the cost of a contract and 10 gigs of data a month! Amazing. Personally I think Cricket is the best value for the money so if their coverage is good in your area I highly recommend them.
ALBANY, NEW YORK -- I was hesitant to drop AT&T to move to another carrier, but wanted to find a more reasonable alternative to the $150/month I was paying for two phones (and that was after my 22% corporate discount). The reviews I read that mentioned problems with Cricket Wireless were cause for concern, but I read later reviews that seemed favorable. These appeared during later summer and early fall, several months after Cricket was acquired by AT&T.
I decided to take the plunge and ordered one new smartphone for my wife (to replace an aging iPhone 3G) and a sim card for my HTC One. I also ordered Cricket's "Smart" plan, with unlimited calling and texts, and 3 GB of data for each phone. The phone, a ZTE Sonata, was free after a mail-in rebate. The order arrived in just a couple of days and I activated both phones without a hitch. Our existing numbers ported over instantly and everything worked as advertised. The only issue was moving my wife's contacts from the iPhone to the Sonata, but I found software to do that fairly easily. All of my phone's contacts were intact. SMS messaging worked fine, as did data.
I did need to call Cricket customer service to have the two phones placed on one account (which also provided an additional $10/month discount). They picked up on the second ring and combined the accounts in just a couple of minutes. I could tell it was an offshore service center, but the representative spoke excellent English and had everything completed in less than five minutes. With Cricket, my monthly bill is now $80, compared to $150 with AT&T before.
LOS ANGELES, CALIFORNIA -- Sprint phones sold in the U.S. are hardware locked domestically, so no other carrier can ever activate with that phone. CRICKET SHOULD KNOW THIS! Instead, they give no warning on their website and simply take the $. I had to waste several hours with their tech support (with heavy Indian, Filipino, or Latino accents) who clearly didn't understand what I was telling them. I confirmed it with Sprint and other sources. All you get is 'Invalid SIM'. The worst disaster could possibly occur if you also setup Cricket service and ported your existing # - you could lose the use of your current phone.