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AT&T Has Run Cricket Into The Ground
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BUFFALO, NEW YORK -- Ever since AT&T has taken over Cricket cellular there has been several call drops per hour. My whole family and all of my friends have switched to more reliable companies. I've dealt with Cricket for 10 years and the last time I experienced a dropped call with them was 10 years ago when they were first getting established. Now, since AT&T has taken over it's been awful. First, they require you to dial your area code when making local calls and that is very time consuming, especially during emergencies as the calls also drop on you continuously through out the day.

No other cellular company requires you to dial your area code for local calls. Also, I cannot even comfortably explore the web without the service being lost repeatedly. Cricket use to be a very reliable and prompt service provider before this illegitimate company brought them out. Besides in Buffalo, NY, we've stopped using AT&T for our communication needs when the home phone service failed and was discontinued. We definitely aren't too fond of their ridiculous cellular tricks either. I wish the original owners of Cricket would buy the company back. They used to be so well established.

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Customer Service and Billing
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CENTERVILLE, OHIO -- I've been Cricket customer since 2002, service was excellent then, now it's awful! I had over extended my checking account and asked Cricket if they could give me a one day extension. Well I found out my bill was due on that day anyway, but according to the customer service rep, it was Cricket's policy to take the money two days ahead! I asked him "what are you talking about?" And he kept say "according to terms and conditions" that according to him I signed (which I never did, since I never signed anything for Cricket since 2002!). I'm dropping them. I never authorized early payment and I won't put up with rude service!

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Horrible Customer Service, Was Told Plan Would Work, Did Not, No Refund Given.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RIVA, MARYLAND -- Long story short, I had an old Cricket phone and I wanted to activate a temporary plan for traveling. I walked through steps with customer representative and double checked each step of the way. Was told my phone was compatible and plan would work. When I purchased it, turns out it was not compatible and it did not work.

I called for a refund and couldn't get anyone on the phone. Had to use the chat and they only told me they don't give refunds and to call corporate. I called corporate and they repeated that they can't do anything since they give no refunds no matter what. It was their mistake and they basically cheated me out of my money. I will never use them again.

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I'm So Glad I Read the Complaints
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ILLINOIS -- I am so glad I read these comments about Cricket. I was looking at one of their plans and was trying to use the website to order a plan and phone. Maybe it was my laptop, but I was having difficulty seeing everything on my screen to place the order. I got nowhere chatting and trying to find out how to order the plan. I then tried calling customer service to actually "speak" to a live person, but had issues there. After having much difficulty with the trying to actually "speak" to someone about my issue, something told me to check out any complaints. OMG! Thank God I did. I don't think I saw one good comment. Thank you to all who shared your experiences!

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Deceptive Sales Practices
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

USA, NORTH CAROLINA -- I purchased a Galaxy S4 for my son. He wanted an iPhone 5 but the sales representative got him on the phone and explained to us that the S4 was cheaper and a better phone. He stated there were 2 rebates, 1 for $100 and 1 for $55. We would pay $600 up front, mail in the rebates, and pay only $445.00 total for the phone. He would also give us FREE phone insurance saving an additional $10.00 per month. Obviously there must have been some sales incentives to push the S4.

After phone activation, I didn't see any insurance listed for no-charge, so I called. Sure enough - "sorry, you don't have insurance and Sales reps can't give it free. That will be $10.00 per month extra if you want it." Also - be wary, I found out there is a $200 deductible anytime you use the insurance. I passed.

Next, they denied my $100 rebate and gave me the $55 rebate. They said only 1 per MEID number. "Sorry for the mix up." That is easy to say after they have your money. I'm trying to at least get the $100 rebate instead of the $55. One thing about rebates - Companies count on people not redeeming them and submitted claims being denied. I am so angry with them, I will file complaints with as many consumer organizations as possible. If I can save anyone from buying into their deceptive practices, I will be happy. As soon as I get this rebate, I am switching to another carrier as quickly as possible.

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Cricket internet
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OHIO -- I was calling around to find internet service other than cable. I've never dealt with Cricket, but I know a lot of people who have their phones, a few had told me the store here doesn't answer their phone. They don't, so I drove out there and while I was there the guy's cell phone rang and he answered it. Guess that was more important.

Needless to say I bought the internet thingy and it's so slow I hardly ever use it. I am supposed to get a $30 rebate, but when I went to fill out the paper a few weeks later, it was written in Spanish. I can't read Spanish, so I drove out there because they don't answer the phone and he said they didn't have any in English. The cable guy is coming Monday! I'll also stick with Verizon, I know I'd never get one of their phones.

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Horrible Customer Service
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PORTLAND, OREGON -- I paid in advance in October for my November bill. Cricket then contacted me saying they had not received my payment. I faxed them the confirmation of payment they sent to me and my bank statement showing the money was taken out of my account by Cricket. I then decided enough was enough and took my service to another company requesting a refund for my pre-payment. This was on the day before Thanksgiving. I then was told I had to yet again fax the proof of payment over to them within 24 hours or I would not get my refund.

I spent my holiday seeking a fax machine to fax this info over to them. It is now December 26th and I have not yet received my refund. Cricket states that I need to again fax over the proof of payment again in within 24 hours to get my refund. I had been a customer for years before this and am incredibly upset that they sent me a card in the mail stating that I need not worry about my past due charges if I want to come back to them. WHAT PAST DUE CHARGES? They owe me.

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Cricket Issues
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Late Saturday (4/24/10) I purchased a cell phone and air card from the Cricket store in Cary, NC. The total bill was around $379. I was told (and in writing) that my monthly bill would be $88. I didn't get the chance to try their coverage on Sunday (4/25/10). On Monday morning (4/26/10) the problems began. The air card was soooooo slow. I also received a txt from Cricket saying my bill that was due on 5/24/10 was for $105. I called Cricket's “customer disservice” number and spoke with someone.

She insisted that I only paid $346 on Saturday (4/24/10), and that my bill really is $105. I told her I had the receipt in front of me as well as the written amount of the total bill of $88 from the store. That went nowhere. I packaged everything and went back to the store where I made the purchase. They told me “not to worry about what Cricket sent me.” They said Cricket has “internal problems and that text was not correct.” I must have a telephone in my type of business.

I do not have time to deal with a company this these internal issues. The speed as well as the signal coverage was poor and I was not willing to risk leaving T-Mobile; especially with this type of poor service. I've been with Suncom/T-Mobile for 8 years and have never had these problems. I'm not saying T-Mobile is the best. It really depends on where you live and work that determines the best coverage for you.

Today (4/26/10), Cricket refused to give me my full refund. They kept $33 for activation fee and only gave me $346.27 back. I suggest avoiding Cricket at this time. If they can manage to stay in business long enough to resolve their internal billing issues, maybe they will be okay. For now, I suggest avoiding them. If anyone knows how I can get my $33 back from Cricket, please let me know. I don't want that company to have a dime of my money.

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Suspended Account
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HIGHLANDS RANCH, COLORADO -- I've been with Cricket since December of 2015 and I've encountered so many problems. I paid my first phone bill 45.00 with 5 dollar credit. Then in January phone bill is paid 50.00 then they shut my phone off in the middle of nowhere. Then I have to pay $61.67 to get it turned back on and then I pay February bill 45.00 and then now they want $78.00. Cricket really I'm going to end up leaving.

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Cheap Service-Pathetic Customer Service-Try To Con Customers
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TENNESSEE -- Detailed rating: service quality: poor; customer service: poor; overall value: good; experience: pros: reasonable cost, no prob with reception for me. cons: dirty dealings. Do you research, get proof. And don't back down - I got my way, many others caved... Read on if you need replacement phone and do what I did, you will save 75% off price.

Summary: my phone was cheap, couldn't make contact w/ charger after 3 months. I looked for better phone. One I liked (new) with 1 yr warranty when bought through Cricket cost 179.99 Plus 15.00+Tx. I went to Best Buy, same phone 39.99, and they offer 2 yr renewable replacement plan for 9.99. Just to play it safe, I went online spoke on chat, they told me no prob with buying at Best Buy. Just have to pay activation of 15.00. Sounded great, so I did and lo and behold I get home call Cricket to active, they tell me open the package to read serial number, suddenly they say "oh can't do it, that's a pay as you go."

I said, I spoke to representative online told in detail which phone I was buying they said no prob. They wouldn't do it. I was pissed as hell, could have returned phone for refund but decided why miss this deal that would save 75% plus offer me 2 yr warranty, with ability to renew verses their crap ** 1yr warranty. So I went back online, went to chat again, repeated same words, got same answer, no problem.

I took screen shot of conversation. Went to Cricket store. They gave me crap. Saying can't be done. Have to open new account then after a month you can put on your existing plan. I said "why," they said its not made for that type of service. I said "what, in a month it magically becomes possible?" I refused to cave, then took out the proof from website, woman said, "well they are wrong." I said "well too bad, it's the same company. Now either give me a logical explanation why this can't be done, and get me same phone from your supply and add it, or add this one now."

They got manager, who quickly obliged me, even leaving out the 15.00 fee to activate phone. It pays to get the facts, and have it on paper, and they will still argue. Don't give in, and show up 15 min. before store closes, they all want to go home. They do this stuff intentionally to make more money, don't let them get away with it. I read many reviews with people who had same issue, each one caved.

So do what I did, get your phone at Best Buy. Get yourself a 2 yr warranty for 9 dollars, renewable, save yourself 75% of your money, and go in with proof. So go have a nice chat online and take pic of your screen. If you don't know how search web, the download is free for software to make screen shots. Good luck and get them good, they deserve it for being so underhanded. Freakin cons.

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Cricket Rating:
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1.0 out of 5, based on 28 ratings and
63 reviews & complaints.
Contact Information:
Cricket
575 Morosgo Dr NE
Atlanta, GA 30324
1-800-CRICKET (274-2 (ph)
www.cricketwireless.com
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