DHL International Delivery Consumer Reviews - Page 2

DHL claims on its advertisements to provide an international solution to shipping problems. This is very far from true and at least here in Kuwait where I work they provide the very worst service anyone can imagine. I have had to go to the lengths of informing all companies who we do business with to never send anything through DHL.

First, it seems that DHL uses a local agent to clear shipments. This local agent makes more money depending on the additional items they accomplish in the clearing process. The first time I noticed this was when a company from the UK sent me some advertising documents and a videotape of their services through DHL. Since DHL "cleared" it through customs, I had to pay KD 3 (approx $10) for customs duty, but what was worse was their various "clearing" administrative activities cost me over KD 10 ($34). FEDEX regularly brings in similar envelopes with no customs or clearing charges.

The latest testament to the incompetence of DHL, I was sent a shipment of specialized industrial grease through them. I pleaded with the sender to use anything other than DHL to no avail, even though another vendor in the same city in the USA shipped a similar package through UPS on the same day. The UPS shipment arrived a week ago while the DHL shipment of the same type of items is still stuck in customs. Although the shipment originated through DHL, they called me asking for the original shipping documents, certificate of origin and packing list so they could clear it through Customs.

Now, how am I supposed to have these original documents when DHL did the shipment? Maybe they thought the documents were sent through FEDEX so naturally they would have arrived early? There were several frustrating things with this shipment. First, it arrived in Kuwait on the morning of the 26th of May (the weekend here in Kuwait) even though DHL failed to call us until the 29th three business days later. WE have been trying to accommodate their requests for documents, but now two additional days later they are requesting an environmental shipping statement so they can continue the clearing process.

The reason for using such international courier services is to ensure time sensitive shipments arrive quickly, not to provide additional irritation and delays. It is clear that at least for Kuwait, this is not the case with DHL. I suggest to any company who has to ship anything to Kuwait to use UPS, FEDEX, or even parcel post before they consider using DHL.

I have been using DHL for over 5 years, I have to admit that their non-US service is great, once packages leave the US they get delivered on time. I recently discovered a billing error where DHL surcharged me over $1000.00 to ship a large package to Saudi Arabia. Luckily I had my DHL quote and package information recorded. I created a billing dispute and DHL refused to correct the issue, I started the process back in February and I realize that I was dealing with complete idiots!

They refused to recognize that they were billing me for package dimensions that exceeded manufacturer packaging specs, it is almost if the package grew within DHL sort system. After multiple emails and certified letters, DHL continues to call me on weekly basis looking for payment and I have to tell them every time that the invoice is not overdue, it is in dispute, all I asked them to do is correct their mistake. But hold on, it is a mistake or an opportunity to enhance revenue? In talking with other EX-DHL customers, I realized that DHL has a long history of padding the invoices. So buyer be aware, audit your invoices and do not give them your credit card.

Last year I had 17 boxes coming in from out of the country on a 3 day service via DHL. After a week and several phone calls with no answers 1 box shows up. A week later and still no answers the other boxes show up. I ask about the guaranteed shipping because it was an $840 shipping cost. Customer service refuse to acknowledge their shipments are guaranteed.

Eventually someone in brokerage put my request through which fell on deaf ears. I never received the refund, shipment took 11 days longer than I paid shipping for and DHL to this day still does not acknowledge my requests. They are horrible for customer service and horrible for taking responsibilities for their own mistakes. Oh, to finish why my packages were late... The brokerage information I sent for the 17 packages was applied to one and DHL claimed the other 16 had no paperwork, this of course only after 3 weeks of not being able to tell me where the packages were the whole time.

WASHINGTON -- Package lost in translation - this package, a flat envelope containing one US drawn check for less than $1,000 and a deposit slip to a US financial institution. I work in Kuwait.. it was shipped on 25 May and as of this date has been sitting for over 48 hours in a hold status! Imagine that, but to make things just a bit worse the excuses have been 1) Lost. 2) Customs. and 3) Already in Transit. I have contacted the representatives both on phone and supposedly "live" chat with a string of absolutely stupid excuses to include that Customs can hold mail for up to 30 days - God forbid my paycheck is a bomb!

So stupid is what stupid does; I won't ever use DHL again and when and if I ever do received the check due to the delay which has hurt my family because I just began this job and it is a livelihood issue I will definitely do everything in my power to cause DHL to lose a thousand times what it has cost my family in heartache and real time cost. I want to put DHL out of business and it should happen now!

DHL has proved itself very unprofessional in my case. In a nutshell, they have delivered an important international package into the wrong hands in the wrong address. Neither the address, nor the name nor anything matches with me. I have lost the package and the company has the cheek to say "You see sir, we only deliver home to home and not person to person." They are silent when I say, "You have not even delivered home to home. You have delivered home to some unknown home."

They are totally not in communication with various departments. The driver and his supervisor have tried to lie saying they actually came up to my apartment to deliver it, but that is impossible since the apartment is controlled by a central number lock and he will have to call me before entering. DHL, having made this atrocious delivery somewhere (or maybe that is also a cover-up lie for losing my package), have not even informed me that it has been delivered to the wrong place to the wrong person. They have not even left a slip explaining that they couldn't find me and therefore left it with a neighbor.

They have made me run from pillar to post from neighbors' house to neighbors' house. THIS COMPANY NEEDS TO BE SUED FOR THE BENEFIT OF ALL OTHER POTENTIAL VICTIMS OF THEIR INCOMPETENCE. I LOOK FORWARD TO OTHER PEOPLE IN SIMILAR SITUATIONS TO TEAM UP AND PUT THIS COMPANY TO PLACE IN THE COURT OF LAW.

It is hard to imagine a company worse than DHL. Granted lots of companies are terrible, but let me tell you what happened when I tried to send a package to China. They lost it. Then they blamed me saying it was mislabeled. Was the address wrong? No. Did they lose it in China? No. They lost it in the Ohio sorting facility. A ten pound package. And they blamed me.

Then when I called them they told me a different thing each time I talked to someone. They told me it was in California, Ohio, or had disappeared. More than a month later they called me to tell me they found. I told them I wanted it returned to sender since I was no longer in China. They said no problem. I called three times to confirm. And then it went to China. NEVER EVER USE DHL! What a poorly run company.

Item ordered through Amazon, was given an expected delivery date, item did not arrive. I tried to get tracking information. I emailed DHL, Amazon, got no responses. Could not get tracking info. The worst customer service department ever. I will never order anything from a company that ships via DHL global mail.

WELLINGTON -- DHL charged 3 times the corporate rate to ship an inverter from Hong Kong to New Zealand, badly damaged it on the way and will not accept any liability for the damage. Don't use DHL for anything. Their customer service is useless and they will not accept responsibility for any damage they do.

Never delivered package from overseas. It was sent to wrong country. I never heard about it again.

WARNING!!! They never delivered my box. It was lost & never found. They kept saying it was coming. Never got it. It's been a year!! Don't use them (DHL), as they lie & steal your mail. I have never been so upset. They wanted to add a surcharge coming from London, even though they lost it over there. I wish I would have found this before I used their services!!!