DHL Consumer Reviews - Page 3

CHESTER, MARYLAND -- I have been plagued with DHL for over 30 years, most recent a small package from Canada to the US. Over 2 months and no expedited delivery. Last year it took 11 days to find a courthouse that was the largest building and located in the center. (Literally, the city is laid out like a wagon wheel with the courthouse in the center.)

In the past I have had them tell me they could not find a company located directly across the airport from their hangar with 10 foot high letters spelling their name on their building. Their packages on the eastern shore of Maryland, at one time, were delivered in the back of an old pickup by a drunk that had not shaved or bathed in a week. I have no idea how they stay in business.

EVANSTON, ILLINOIS -- I pay extra to have a package delivered, took the day off work to wait for it as they required a signature and, lo and behold, all of a sudden I get a text message saying that "a delivery was attempted and no one was home". Seriously? No one rang the bell, no one knocked on the door. What is it that I need to do now, spend the entire day outside waiting for the truck because their driver won't even bother to attempt delivery anymore?

I called customer services and all I got was "Sorry! We can try to deliver tomorrow or you can go to our center sometime before 9 pm before they close and hang around as we don't really know when the driver will be back." Worst customer services ever!

I just spent 30 minutes trying to figure out how to ship some stuff from US to Europe, and I have to tell you, your DHL website is completely worthless. I have no words to describe how useless your service and your website is... seriously. I don't know who designed your DHL website, who is maintaining it, but I am speechless. I use mainly UPS, and sometimes FedEx, I tried to see if I can save some money shipping DHL, but after hopelessly trying to figure out how to ship my stuff through DHL I finally gave up, and I will be going back to UPS. I seriously don't understand how in the name of God are you guys still in business... amazing.

OTTAWA ON, OHIO -- I've had a third and final issue with DHL.
It seems to me that they just create extra work for themselves and do not release the parcels.
- First parcel was held for a month, because they kept saying that my duties need to be paid, but they were paid in person!!! (they could not find the record of that)
- Second parcel was never delivered - kept saying that Canada Customs are the bad guy, not them, that they don't have all the documents. Yet, I kept asking what else should I send - they could not say. The parcel was sent Express!!!
- Third parcel was never delivered. Same thing - not enough documents and Canada Customs they said is the bad guy.
You decide for yourself, but I've ordered another parcel from the same place and used different delivery company - it was delivered on the next day. Canada Customs is great to deal with, they have rules and regulations, they are fast. DHL is like a molasses - if they got hold of your parcel, it would be a month at best before you see it! Avoid!

FLORIDA -- After dealing with my local post office on a daily basis and then experiencing DHL, I just had to write a review somewhere. After googling, this site came up. I ordered items from China on a Friday. It was about a 20 lb box. I just now received the package on the very next Tuesday. I have no account with DHL yet I received a text when shipped and when delivery was about to take place. Telling me that a signature was needed giving me time to get home to receive package.

Tracking online was superb. Every step of the way was accurate and quick. No I do not work for DHL nor do I have any ties. I have only written a few reviews in my life, but this was worthy of my time. If you are ordering internationally and have a choice, choose DHL!

WASHINGTON -- They're simply a joke of a company. I had a parcel sent to me from my country (as a temporary shipment) and they cleared the item duty as a permanent import without even consult with me. First time I heard from them was by a message telling me that I should pay 250 dollars before to get my parcel.

When I did contact them telling that they shouldn't have cleared it as a permanent import their answer was that anyway they don't do any temporary import, so it will be my interest to contact and pay a custom broker whom would have to take care about - they get refund the import duty then do again for me the custom clearance and then get in contact with them and only at that point I will finally get sent what is mine... I WISH TO THEM BECAUSE OF THIS KIND OF BEHAVIOR TO LOSE ANY DAY MORE CUSTOMERS!!!

CALGARY -- This is probably the worst delivery company in the whole entire world. My package made it from China to Calgary, Alberta in a few days and once DHL got a hold of it everything went wrong. They had my package for over a week and they needed me to pay import fees, but no one thought to call me. Once I called them and paid the fees that same day, they kept my package for another week. Every time I called they said it would be delivered that day, for 5 days they said this. You could walk from Calgary to my house in 5 days. At one point one for their employees told me "we really don't know where your package is".. $800 worth of goods that they just could not find.

On top of having to wait for 3 weeks for them to deliver my package, I also had to pay $100.00 for their horrible service, and deal with their rude and untrained staff on the phone everyday. If you care about what you are shipping then do not ship it with this company. They are completely incompetent. I would have more confidence in a carrier pigeon.

VIRGINIA BEACH -- 6:45 pm - I'm sitting in my kitchen doing homework with my youngest child. I hear a car honking but ignore it because I'm busy with my kids. Then I hear a car honking again and again. I turn around and look out my kitchen window and see a DHL delivery man waving to me from his van in my driveway. He is motioning me to come down to receive the package.

I come down the stairs and express my disbelief at this service - he says that our garage door is open so he has to assume that a dog is inside and he will not deliver. This is ridiculous nonsense. He was LAZY - end of story. He saw me sitting in the window and was reluctant to come to our front door! We are very disappointed with DHL and will never use them for deliveries.

FRANKFURT -- I have ordered the pickup service from Darmstadt, Germany on 15 September and it was picked up only on 17th, though on the web-site they told me on 17th it will be already delivered to me! After 2 days it was lost - by mistake they sent to another COUNTRY! How is it possible?! It is deliver company and if you work there you have to be expert in delivering to the right destination!

I tried to call to customer service, the first guy was very ignorant and didn't want to help just saying: "Wait for the letter, it is scheduled to be delivered to you!" On the second call the lady hardly spoke English, and all she did in 15 minutes is spell out my name and address. That's it! She didn't give ANY information! She promised she will call service center and they will contact me, but of course they didn't!

Then the package was chilling in the wrong country for 5 days and no one knew when it is gonna be delivered to me! The letter came 10 days late! I needed the letter urgently for Visa, and they screwed me up! You can't call yourself EXPRESS DELIVERY if it takes you 10 days to deliver letter! I spent so much energy and time because of bloody DHL! Will never use their service!

RAINIER, WASHINGTON -- My order was shipped DHL but then transferred to USPS. Delivery date should have been by June 30. I got it on July 8 AFTER the item sat for over 10 days somewhere - they kept saying it was checked in and then went out, over and over again. The only response I got before it arrived was a computer generated e-mail that was the same one each time. After it arrived, they told me it had arrived and that if I had issues, I should talk to the people I bought it from (who immediately refunded my shipping - no questions.) Still irritated.