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Diamond C Trailers Consumer Reviews - Page 2

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No Warranty
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MY PLEASANT, TEXAS -- 6 months later, nothing. I am stuck with a $15,000 scrap metal pile of crap. Run away from this brand. Do not even contemplate this brand. Anything else has to be better. What a waste of money, the trailer I purchased to replace the one, a PJ, 60 day ownership experience, flawless safe towing trailer. Wish I had bought it first. Do not repeat my mistake, run from Diamond C and Roadclipper Enterprises. Crooks, liars, and since it is not a car, nearly no legal recourse or support. Going to be hiring an attorney soon.

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19 LPX
StarStarStarStarStarBy -
Rating: 5/51

MCCONNELSVILLE OHIO, OHIO -- I bought a 19 LPX trailer and it is 20' foot long. It is very well build and the paint is very ruff. I like the heavy duty ramps it come with along with tool in the front and I also like the remove fenders also. It is a great product.

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Purchase of 20,000 Lbdump Trailer
StarStarStarStarStarBy -
Rating: 5/51

MT PLEASANT, TEXAS -- I purchased a 20,000 lb capacity dump trailer with a gas powered hydraulic ram. This purchase was approximately three years ago and because of the quality of the trailer and the attention by Diamond C to a few concerns I had; we are contacting Diamond C to potentially purchase a 30,000 lb flatbed. I fully expect the same quality that we received with our dump trailer.

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Diamond "C" Trailers Satisfies Customers
By -

OKLAHOMA CITY, OKLAHOMA -- We purchased a Diamond "C" Car Hauler Trailer to transport vehicles between Dealerships. We use the trailer every week so we needed a replacement trailer that would hold up to heavy use and the ability to haul 7,000 lb vehicles. Upon the recommendation of a Diamond "C" owner we looked for a Car Hauler at the Diamond "C" Dealer in our area. We found what we thought was the perfect trailer for the job. It was a triple axle trailer with a load capacity of 10,000 lbs. We made a deal and bought the trailer.

The first week we started having trouble and it continued every week until we just could not depend on the trailer to make a trip without a breakdown. We had 11 tires blowout, the fenders cracked, the cross braces broke loose, the leaf springs broke, the spring holders broke loose and the wiring was constantly failing. We took it back to the Dealer many times until finally he told us that he could not do anymore to help us. I asked if he would approach the factory to buy back the trailer. He said that he contacted them and they would look at the trailer but it would have to go out of state and be gone several weeks.

We need to use this trailer every week, so that was not an option. We took the trailer to a local trailer repair shop and had the trailer rebuilt. We added cross braces, replaced the fenders, replaced the springs and the spring holders and the complete wiring harness. We continued to have problems. I contacted the Diamond "C" Factory myself and to my surprise, found them to be very understanding and helpful.

Bennie ** from the factory offered to give us full refund for the trailer. Because Bennie was so willing to satisfy us, we decided to trade the problem trailer for the right trailer from Diamond "C". Bennie gave us our full purchase price as trade-in credit for the new trailer. It turns out that the problem trailer was not rated for the loads we were hauling. Even though it had three axles that were rated to carry 10,000 lbs., the trailer was not designed or built to be used the way we were using it.

We traded for a 20' tandem axle, Hydra-Tilt Car Hauler. This trailer has a 12,000 lb. capacity and is built very heavy to handle the constant use. I feel like this trailer will do the job without problems. Thank you so much Bennie for your "whatever it takes" attitude. Sometimes you don't know what kind of Company you are dealing with until you have a problem and learn how they deal with it. Diamond "C" is tops in my book and I would recommend them to anyone. Thanks Again.

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Poor Performance with my Diamond C Trailer
By -

Don't buy a Diamond C Trailer until you have read about the problems I have experienced. I bought the 3 axle car hauler with a 10,000 lb load rating to haul vehicles between dealerships. The heaviest vehicle we have hauled with this trailer is 8,500 lbs. The fenders have fell down on the tires, the cross bracing has failed twice leaving my driver stranded 1,000 miles from home on two occasions. The wiring has been replaced once and repaired 4 times.

The rear leaf springs broke leaving my Driver stranded in Louisiana in the middle of the night. The tires all wear uneven. I have replaced 8 tires already in 4 months. The right center wheel bearing was so loose the tire was wobbling. The brake shoes on one axle were installed backwards and had to be replaced. I returned the trailer to the selling Dealer who has been most helpful, but has had to pay the repair expense himself.

I asked the Dealer to talk to the manufacturer and ask that the trailer be replaced. They responded by saying that if I brought the trailer to their factory in another state, they would repair it in 6-8 weeks. I use the trailer every week and cannot afford to be without it for one week let alone 6-8. I took the trailer to a local repair shop and had the cross braces welded again and added additional cross braces to alleviate the problem. This trailer is obviously very poorly built and poorly designed.

I would strongly recommend that you not buy a Diamond C Trailer if you plan on using it regularly. If they are all like the one I bought you will spend more time broke down than on the road. If you would like more details, I would happy to talk to anyone regarding the problem. When my selling Dealer told Diamond C that I could not wait and was forced to have the trailer repaired locally, they said "good, once someone else has worked on the trailer, the warranty is now void." A clear statement of Diamond C's attitude towards their product and its problems.

Company Response :

The company has responded to this consumer, and the consumer is very satisfied with the resolution.

Please be sure to read this customer's comments on the resolution of this problem

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Diamond C Trailers Rating:
Star Star Star Empty star Empty star
2.8 out of 5, based on 13 ratings and
15 reviews & complaints.
Contact Information:
Diamond C Trailers
4006 FM 3417
Mt. Pleasant, TX 75455
800-827-3512 (ph)
www.diamondc.com
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