Preview Review

Next Review

Diamond Essence Consumer Reviews

Most Popular | Newest | More Options >
More filter options:
Terrible Customer Service
By -

VERO BEACH, IDAHO -- Just as a previous reviewer wrote, I received something I didn't order (I had ordered a different item months prior and was finally shipped the wrong item). On numerous phone calls I was given incorrect information. When calling to complain, I was refused access to speak to a supervisor. My emails and letter sent were never answered.

Thanks to AMEX's outstanding customer service, I was able to get a refund from them for the item price, but I still am out of pocket for the cost for them to ship the unwanted item to me and for the cost & insurance to send the item back. I have never (and I do a lot of shopping online) dealt with such an unresponsive and untrustworthy company. Please do yourself a favor and DO NOT do business with this company.

Top of Page | Next Page >

Diamond Essence Rating:
1 reviews & complaints.
Contact Information:
Diamond Essence
1115 Inman Ave, Ste. #333
Edison NJ 08820
1-800-909-2525 (ph)
Compare Jewelry Stores