BERMUDA, MASSACHUSETTS -- While in Bermuda in May, 2017 we went to Diamonds International to look & possibly purchase something if it caught my eye. We should have stayed clear!! I found a Kabana set I loved & negotiated the price with the store manager. Then things went sideways. They showed my husband their Crown of Light diamond & he was fascinated. Then it was my turn & the hard sell began. And began & began & began...
Husband is elderly with early stage dementia & he was all for replacing the stone in my wedding set with a COL. I loved the way the COL looked & was given a price on the first stone they showed me of $200,000.00! Yes, the zeroes are correct.
Oh well, it was good for a laugh, let's pay for the other items & go. No, no, let me show you this one. The hard sell began & we couldn't seem to get away. I said no they said look at this one. I said no, they said look at this. Husband wanted me to have the beautiful stone and started getting upset. I couldn't seem to get away & before I knew it, I was signing on the dotted line & & the proud owner of a 3.2 ct Color of Light diamond.
Back on the ship, I cried & decided it needed to be returned. Decision made, I finally looked at what was on the back of the paperwork I signed. You guessed it, no return, no exchange. Too bad, so sad, it's yours sucker... When we got home, I contacted the corporate office in New York explaining that I was in way over my head, there was no way I could pay for the diamond, and asked them to accept a return. Diamonds International refused the request.
I spoke to two different jewelers who explained that Diamonds International held a pattern on the COL cut therefore they could set the price. They also advised that they wouldn't touch the stone or attempt to set it because the cut was so different from the standard.
Out of desperation, I contacted Comenity Bank who is their business partner and issues the Diamond International credit card. At the time the transaction took place, my credit score was over 800 which is why they granted me a very large line of credit. It was not large enough however therefore Diamonds International opened an "in house" account for me as well.
Comenity put the account in dispute and the games began. After numerous phone calls & discussions, they agreed to accept the return of the COL diamond and process full credit for the stone to the two accounts. The cost to me was a $10,000.00 "restocking" fee. The fee was my idea, not theirs, & I named the figure. I was desperate & they weren't budging so I took a shot & made the offer. Was it smart, of course not but what were my options? I couldn't afford the monthly payments which, between the two accounts were over $2300/mo!
On July 6, 2017 I signed an agreement with them setting forth the terms of the return & settlement. The stone was returned to them with the FedEx labels they provided and according to the instructions provided. It was received by them on 7/17/2017. What a relief! It was over and I could relax. BUT... The bills kept coming & the late notices started to arrive.
On 11/06/2017, after additional contact with Comenity Bank and numerous, unanswered, calls and emails to the Diamonds International representative I was dealing with, a credit was processed to the Comenity account. Today I received confirmation that the in house account was cleared on 11/08/2017.
My credit score has dropped 150 points. Is it my fault? Yes! I'm past retirement age and certainly old enough to know better. I accept full responsibility for caving to the hard sell & not holding my ground when I said no. That's why I offered & paid the restocking fee. That's the cost to me for being stupid.
Did they do the right thing? I don't think so. They're not upfront about their return policy (or lack thereof) and I believe they intentionally withheld payment until the bank got involved for the second time to punish me & potentially damage my credit rating.
Did they ultimately hurt me? No. It was a bump in the road and I'll survive but I really didn't need them playing me like that. It was childish and unnecessary. I was in possession of their stone for about 6 weeks and paid $10,000.00 for that pleasure (I never removed it from the case it was in & returned it 1 day after receiving the shipping label from them).
It is my opinion that Diamonds International is owned and operated by greedy people and I will never set foot in one of their stores again. If you choose to do so, I hope this has helped you know what you may be getting into. Please don't make the same stupid mistake I made.
ORLANDO, FLORIDA -- I can swear to the following: While on an NCL cruise, the Shopping "Expert", Lauren, kept pushing and pushing that DI was "THE" place to buy any jewelry. I can make a long story short: Take your charge cards and money and run away...run away fast! They will buy your "old" diamonds and gold, but you get ripped off SO badly! They lie to your face (Costa Maya), try to suck people into believing that Sterling Silver is actually unmarked 14K gold (Cozumel) and it goes on and on.
They are not to be trusted in any way, shape or form. Because of the way we were treated in the Caribbean Diamonds Internationals, I can only believe the ones in the USA are the same. They gave me an "assessed value" sheet that was lower than what I was told. Just don't go there. They have special lights that make everything glisten, but don't get sucked in. Take your free charm and go! I'm having to turn my problem to my charge company.
COZUMEL -- Just returned from our first cruise in April 2018. I know a bit about jewelry and was skeptical. Of course Royal Caribbean was really pushing you to buy jewelry and talking the talk about DI. I decided to take a peak. While looking at diamond tennis bracelets the first thing I noticed was how overpriced they were. I told the woman that I could buy that in the states for half the price.
When I asked her what the color of the stones were, she just stared at it for several seconds and said it was between G-H. What!!! You cannot tell the color by the naked eye! I ran out of that store. What a joke. Buy from your local jeweler. They will stand behind their product and treat you well. Stay away from chain stores too. It is all poor quality.
GRAND CAYMAN -- Purchase earrings while on a cruise. They started the process telling me the earrings worth $1050.00 - 1st price $840.00 - then we settle on $720.00 claiming was the VIP discount because of Norwegian Escape - had a coupon for $250.00 from the cruise did not used since the salesperson claimed my discount was greater. Surprise surprise, back in USA - on their website the earrings are $700.00. The best part is when they got back to my email the offer was $20.00 refund. Where is the saving, duty-free charges and all the BS. Don't buy before checking their www page for the items. This way you won't get play.
Purchased $6000 earrings; came back to the States and had my jewelry appraised for insurance purposes. Diamond earrings was not worth half the amount I financed. I returned the merchandise within the 30 day return policy because I was dissatisfied and I felt I was scammed. I still have not received any documents for my return and now they have submitted a claim on my credit. I have no earrings but a $6,000 balance with Diamonds International. $6,000 balance for earrings that are worth less than $3,000.
I've called the 1-800 numbers numerous times and left voicemails for call back (no response). I had my daughter call and when she finally reached customer service they gave her 4 phone numbers to call to try and get assistance. After speaking with 3 different women with all the same name they told her it was 5 minutes until closing time and they would have to call back the next business day. Beware! No help! No clear answers! Diamonds are not the quality they claim! No money back! If you are financing beware!
I bought jewelry in Alaska while on a cruise. Like everyone else I found the Kaban jewelry to be of poor quality and wearing it cut my hand and arms. I soon found the company if full of liars and there return policy is worthless. File a claim with them and waste your time. I will continue to fight these ugly people. IF you have been successful, please contact me.
MEXICO -- Bought a ring while on a cruise. Came back and couldn't even verify the appraisal. Then two stones fell out. I had the option of going to New York to repair or paying myself. It's been 4 months and still cannot get reimbursement. This company is awful. I've dealt with Hugo and can barely get him to answer a call or return one. All I've gotten is excuses. Beware when you go on Carnival Cruise Line and don't fall for the sales. It's not worth the headache.
GRAND CAYMAN ISLANDS -- I also just got scammed from Diamonds International... $2,500. Do not buy jewelry from any of the Carnival Cruises. I didn't know and my jewelry is also not worth at all what I paid for it. Huge scam. Beware as I say, and Carnival tells you to go there to buy jewelry. That was one expensive cruise. I have read many other stories and nothing you can do. Do not return it, because, they will only refund you with other fake jewelry, or you won't get a call back and be out your money and your fake jewelry.
ST MAARTEN, TENNESSEE -- After attending a promotional presentation on an E Caribbean Disney cruise, we were enticed to check out Diamonds International in St Maarten where the ship "buyers advocate" met us to assure us of the "best deal". We have come to learn that these buyer advocates work off all the major cruise lines and are in cahoots with DI around the world to swindle vulnerable travelers in a variety of ways. Unbelievable that cruise lines receive hundreds of complaints about this every year and still provide a venue for its happening.
Most scams have to do with quality and pricing. In our case, it was misrepresentation of a quoted price for a Crown of Light necklace/earring set. We were quoted a price of $1900 for the set and discovered upon unpacking when we got home that our credit card was charged $3500! After much difficulty and many emails we were told that the price quoted was for each piece and they rounded it off to give us the "best deal" which they broke down to $1850 and $1650. This was never discussed with us. We were only given the one price and we were very clear that was for the set.
Our package did not even contain a detailed bill of sale or any information on the quality: carat, cut, clarity etc. that normally would give an indication of its value. I have filed a complaint with Disney Cruise Line with no response from them whatsoever. Our credit card company is investigating on our behave but after reading so many other experiences on the internet complaint boards, I'm sure we are in for a long and hard fought battle. Upon looking back on this whole experience, I recognize so many things that should have been a red flag for us. I just hope others will now be aware of these Pirates of the Caribbean.