DISH Network: Home Satellite TV Service

MCPHERSON, KANSAS -- Their Wally box that Dish supplies is junk, to begin with as it has a bad habit of resetting itself at random times that is Not programmed into it. The programming Dish pumps out is the Worst I have ever seen in my entire life, which is the most annoying feature Dish possesses. We pay good money for programming and Dish puts out more advertising channels than they do movie channels or others that are worth watching. And, their customer service personnel speak with an accent which makes it somewhat difficult to understand what they are saying. The one I spoke with sounded like he was from an Asian country.

Another annoying factor was that he tried to make me the cause of the problem I had with their box, (Wally). After going back and forth for about 45 minutes or more, he finally gave into the fact that the problem was on them and Not me. Also, he wanted me to upgrade to all of the movie channels and pay a much higher price which was his ultimate goal. I told him that it wasn't going to happen which I sensed frustration in his voice as I concluded our conversation, stopping his sales pitch. Dish Network IS GARBAGE!!!

LOGANVILLE, GEORGIA -- These people are horrible! When they did not provide a service they promised, I called to cancel my service. They promised me if I signed a contract they would provide that service. Turned out they still could not provide that service. After hours on the phone with them, they forced (stole) $250 from me to cancel. They are unethical lying thieves.

COLLINSVILLE, ILLINOIS -- I called Dish to get a new cable service because DirecTV is now charging too much. The guy I talked to was extra nice and funny. When he proceeded to tell me about the disclosure he asked if I wanted read to me fast or slow I said slow because they will throw extra stuff in there.

He still decided to read it fast but I was catching on to every word but since service was cheaper I still was going to get the service. He answered all my concerns and he was just really charming and I wanted to give him a great review but he was scared of what I might say so he pretended that he was his own supervisor but failed to realize that his voice was exactly the same... at first I wanted to give an excellent review but he ruined it and missed out on his commission and if he continues to be childish he will miss out on more.

WACO, TEXAS -- I have been a Dish Network customer since 2012 and am wanting to cancel my service. Now I can do anything online I need to with their company and if I don't pay my bill they can cut off my service automatically but if I want to cancel my service on my own I can only do it by talking to someone on the phone. I'm 32 minutes into an estimated 26 minute wait time just to talk to someone. So I have decided since they want to waste my time I'm going to spend it writing negative reviews about my experience.

MERRIMACK, NEW HAMPSHIRE -- Purchased a sling box with my plan. 6 months in the box stopped working and they told me it's not their product so call them. They sold it to me, they delivered it. They set it up. Now I'm moving and wanted to cancel my Dish and they said I have 4 months left on my 2 year agreement. I didn't know I had a 2 year agreement. Apparently when you upgrade to more channels and they offer you a new price you are agreeing to a new 2 year deal. That's not right. I'm not happy and I will never use Dish again. Also when it snows the Dish doesn't work.

VALLEY CENTER, CALIFORNIA -- The Dish Network has extremely poor communication skill and system both within their organization and with their customers. I was paying extra $25 for a TV Japan channel. Dish Network did not renew their contract with TV Japan and promised that they have new Japanese channel. Well, this so called “New Japanese Channel” played several Japanese shows (same episode of each) continuously (over & over) 24 hours a day, so far for 12 days.

I called and talk to 3 different customer service reps and chatted with 2 different customer service reps in different days. 3 out of 5 representatives insisted that they are NOT having any technical problems with the new Japanese channel and they were simply providing the customer what's being sent by the Japanese TV company. They gave me two different payment credits to my account throughout the course of me trying to get some informations regards to this problem. None of the customer reps even tried to understand my frustration and seemed to think that I will shut up if they gave me some money credit.

I just simply needed some connection to Japan and the Japanese TV shows were a big part of my sanity and mental happiness, for I've lived in outside of Japan for 40 years and have been forever homesick. They have no compassion and don't care about their customers. I will never use their service even if they are the only option to receive TV signals. I recommend strongly NOT to sign up with their service.

NEW JERSEY -- Dish is an absolute JOKE. They're liars and scam artists. They signed me up KNOWING I wouldn't get hockey games because they would be blacked out and then tried to force me to purchase the NHL Network for additional costs. The account executives are complete jerkoffs and only want to push you through the process of charging your account more without listening to you and trying to help fix the issue.

I will NEVER use Dish ever again and I will tell anyone that will listen what a GARBAGE company they are and the service they provide. Spend the extra money and go with an actual cable company or try DirecTV before going with Dish. You'll thank me for helping you Dodge a bullet.

LEESBURG, GEORGIA -- The installation went fair. The first tech was lost in what he was doing. The second tech knew his job. Got installed and signed contract. Ask about $100 gift card promise. Tech said office will contact me by e-mail about 3 weeks. 3 weeks passed and no contact. Telephone Dish customer service and said 3rd party would contact me about the card. No contact after two months. Contact Dish customer service said contact Infinity Sales Group, made the offer for the card.

I contacted them and they said the time to apply for the card had expired, also said they sent an e-mail to me two weeks after the install. One didn't get an e-mail. Two I feel that Dish should credit my account or give me the gift card. Dish hired the sales group and the chain goes back to them. BEWARE OF PROMISES NOT KEPT BY D-I-S-H or INFINITY. This scam is a disgrace to the business world. What has this country come to. Poor business practices!!! I served my country to let people like this take advantage of good Americans.

WICHITA FALLS, TEXAS -- My 84 year old mother insisted she wanted dish TV because she had them where she lived before so I helped her sign up.We set it up on Thursday evening for Saturday afternoon.

They promised to install her service Saturday between 1-5 and I re-arranged everything to be there. Mom had a stroke and lives in assisted living. She cannot communicate well because of the stroke so the person that set the appointment told me I would need to be there. I live 25 miles away.

At 930am today (Saturday) the tech Jose called and said he could not be there until 5:45 pm. I asked if there was any possible way he could come earlier and he said he could not because I was his last appointment for the day. I explained how far away I lived and told him I would have to reschedule my work today so I could be there that late. He said OK. I even got an automated call from Dish saying they would be there between 5:30 pm and 6:30 pm. I looked online at my moms new account and it showed a new appointment time for 5:45-7pm. So I rearranged my schedule again.

At 3:30 pm Jose the lying technician called and said he could be there in 5 minutes. I told him that I needed 20 minutes to get over there since I live in another town. He said he could not wait around 20 minutes for me to show up and he would reschedule for tomorrow (Sunday) morning. I told him I wanted to talk to a supervisor.

He said he would call his supervisor and ask if he could wait on me and he hung up. 10 minutes later he called and said he would have to reschedule because he was getting close to having overtime and his supervisor would not let him work overtime. I wanted to know why this wasn't a concern when he was rescheduling me for 5:45 pm? I asked how did he plan to work until 7 pm today if OT was a concern and why didn't he tell me this at 930 am? Did they intend to break this appointment from the beginning? I asked to speak to his supervisor. He said he would have him call me. No one called. 30 minutes later I called customer service and asked to speak with a supervisor and got one.

He apologized and said the best he could do would be to reschedule for Monday. My mother has few pleasures in life besides watching TV and she was so excited and looking forward to it being installed and now they cancelled. I wish I had followed my first inclination and gone with Direct TV. I used to be a dish customer and they treated me so badly years ago that I went to Direct TV and have never looked back, I thought maybe they had changed but apparently not.

I want to register a formal complaint on their business practices.They want your money but they give nothing in return. They really are a bunch of shameless liars taking advantage of little old ladies.

SALT LAKE CITY, UTAH -- THE WORST... DO NOT DO BUSINESS WITH THIS COMPANY!!! I was a TV customer for 8 years. Paid my bill on time. 6 years into my contract, I added internet. It DID NOT WORK. I called to complain several times. They ultimately admitted that their service in my area wasn't as good as they thought it would be. When I canceled, they charged me $184.00 for 'early cancellation fee'... I had been with them for 8 years!!! I ended up switching to Comcast, and their Xfinity system is WAAAAAAAY better, and their internet speeds blow Dish away! Don't say you weren't warned.