LAKE BUENA VISTA, FLORIDA -- My family and I stayed at the Dolphin Resort from December 16th -22nd, leaving the 22nd. We had a few room issues. The first day, I had forgotten my laptop in the car. I used the TV remote, turned on the internet, but when I tried to use the keyboard, nothing would happen. I couldn't get the keyboard to work, so I took off the back to see if it had batteries. They were completely corroded. Well, you couldn't go back to regular TV without turning off the internet from the keyboard.
I called the front desk, explained the situation and said they would need a keyboard. She said, "Well, we're in the process of removing all of the keyboards." They have maids in everyday - shouldn't be a big process. The tech arrived, tried the keyboard, wouldn't work, took the back cover off. He said, "I'll be right back, I need another keyboard". I explained to him I told them at the front desk it was completely corroded and that whoever came up would need another. He came back within about 10 minutes and fixed the problem.
When the hotel started filling up on the weekend, you had to stand and hold the lever down on the toilet for 11-12 seconds (try actually doing that and see how long that really is). Our shower had a wayward spray that, no matter how tight you tried to get the curtain closed, would spray out onto the floor and the toilet. However, a couple of days later when we started having ants, I called to complain. They had to call me back. They said the only room they had was a king bed room, but there were 4 of us.
They sent up ** to check out the problem. He brought a bug spray - black and white can. He sprayed the area around the coffee pot and under, near the bathroom, and the beds and desk. That was right before we went to bed. After that my throat became very scratchy, I developed a cough, and was a bit hoarse. My daughter developed a cough as well. It didn't seem to affect the other two.
The morning of our departure, I went to the desk to tell them the ants had come back the day before, but since my daughter and I had developed symptoms after them spraying the room, we didn't call to have them spray again. I wanted to make them aware, that they would probably want to spray since there were ants again, before someone else checked in to that room. I asked if there was something they could do with our bill because of this. The woman at the desk (I didn't get her name), said wait a moment.
After waiting, she came back and said I would have to talk to security, which I thought was odd. I waited in the lobby for approximately 10 minutes before someone ** from security arrived. I explained the situation, he asked for identification, saying that way he knew who he was actually talking to. I gave him my driver's license and business card. He proceeded to copy down my driver's license information. He kept saying he was just taking the report, and would be turning it over to someone else to handle. He said they would definitely be giving me a call. It's Jan 6th, and I haven't heard a peep.
My name is ** and I'm the Director of Operations for a 7 restaurants here in Orlando. I just moved almost 2 years ago.... So I'm in the restaurants? Customer service industry for almost 20 years and what ever happen to me, my family and my friends from Peru (tourist on vacation... They pay a 4 parks anytime tickets. 3 kids and I had a 2 years old boy) is the worst experience I ever had in my life. Everything start when yesterday (12/10) I went to the park and pay for the Xmas party celebration with my boy and family.
I decide to get an a premium annual pass for myself so I get my and I assume when they said no block out days I was able to be part of the Xmas celebration. Nobody explain me I need a different ticket for that. I get into the park around 6pm so I assume is not going to be a problem. Surprise when around 7 someone ask us for a bracelet and nobody has one. So with disappointed for the poor communication we decide to leave when everything start.
A very Rude and poor class and respect guy named "** from San Jose, Costa rica" ask us for the bracelet and we all said we don't have it but we leaving right now (maybe around 7:30pm). In that moment my 2 years old son is having and "kids accident" and I need to use the restroom 911 with defecation all over his back and smelling really bad. ** say “No you have to leave you can't use the restrooms." What... are you serious.. magic Kingdom people. I'm American and I can't use the restrooms to clean my boy. Are you serious? I have to change my son in the floor in front of a lot of people walking around me.
That is not enough for **. He decide to follow me after all this and start screaming in my face. I have to leave in front of my son, family and friends with no respect and able to handle this situation friendly and professional. He called security. I'm a criminal? I'm a father and Director of Operation for a famous Restaurant Company here in Orlando in charge for almost 200 employees. Are you serious you treat me like that?
I'm looking Monday to talk with my lawyer and explain all this, and see how we can fix this horrible Xmas experience with my son, family and friends. And when security came explain the situation, very nice guy. He understand and very nice way he let me walk and leave "your place". I always feel like Disney's part of my life and special in my son life, my son crying and confused with the situation, probably never going to forget. ** disappear 5 min later. This happen in Xmas guys, really? When we all looking for happiness and PEACE.
How someone like this guy can work for Disney? I'm been fan of you guys and I went 8 time to magic kingdom and different park. I bought a premium annual pass, around $500 and this is the way you treat me, my family and friends. This is the real magic kingdom philosophy, so mad and sad at the same time. I will appreciate if someone can reach me to my email address and please fired this employee because I really don't want to see his face anymore ever. This is my first complaint I made ever in my life and hopefully the last one. Thanks.
CALIFORNIA -- Facts and numbers to support what may be the potential for permanent injury of damage to gum tissue, resulting in one of the most intense forms of pain people are forced to endure of exposed nerves in teeth. The companies who distribute these products have included pressure sensors to other similar power toothbrushes to protect this soft tissue.
This safety issue becomes clear after understanding the median speed (7,600 motions per minute) and operating action (spinning-rotating) of these certain types of power toothbrushes without pressure sensors. (Other power toothbrushes operate in a safe manner i.e. pulsating, vibrating motions.)
When used on the top teeth ½ of this operating action will be spinning/pushing back and away where the soft gum tissue tapers down to a very thin layer to meet the teeth, with ½ of these motions spinning/pushing back and away at the thin layer of gum tissue on the bottom set of teeth.
If these spinning-rotating toothbrushes are used 2 times daily for a total of 4 minutes it will be the equivalent of using your hand and arm, with a manual toothbrush, a total of 30,400 motions per day. 4 (minutes) x 7,600 (motions per minute) = 30,400
30 (days use) x 30,400 (motions per day) = 912,000
Over 6 months (180 days use) x 30,400 (motions per day) = FIVE MILLION FOUR HUNDRED SEVENTY TWO THOUSAND motions spinning/pushing back and away where the soft gun tissue tapers down to a very thin layer to meet the teeth. Dental professionals have verified that it only takes a small amount of this thin soft layer of gum tissue to be spun/pushed back to expose nerves, and once this damage is done it is permanent with no feasible way to correct or reverse it.
I do not ever recall being taught in school to brush my teeth in an upward motion on the top set or a downward motion on the bottom set of teeth (motions that would push back and away where the soft gum tissue tapers down to a very thin layer to meet the teeth) and this is what is happening when you do not have any control over the spinning/rotating operating action of these type of power toothbrushes.
Any person who may come to the understanding of the potential for a product to cause injury along with related deceptive business practices, can file a complaint for recording purposes only, there is no requirement that you have ever used these certain types of spinning/rotating toothbrushes to file a complain.
After enough complaints are filed these officials in charge of protecting consumers will not be able to justify any further delays in resolving any safety and deceptive business issues. For this reason I ask that you file this on-line complaint.
After becoming aware of the high speed and certain operating action of spinning/rotating types of power toothbrushes I understand the potential, with extended use, of how these spinning/rotating nylon bristles may spin/push back and away where the soft gun tissue tapers down to a very thin layer to meet the teeth when contacting this soft gum tissue during the process of brushing teeth. This complaint is only directed to the certain types of power toothbrushes that operate in a spinning/rotating manner and do not have the additional features of pressure sensors.
As the Disney company, along with the federal departments of the USCPSC, FDA, and FTC has been given evidence and information regarding these certain type of products potential for injury and have not taken any action, I am requesting the State of California file a Consumer Protection suit so a jury of citizens will be able to determine any deceptive business practices or potential for injury from extended use of these certain types of power toothbrushes.
Evidence that fully merits a consumer protection lawsuit over deceptive business practices is that these companies install safety devices in other similar power toothbrushes such as pressure sensors to protect the soft gum tissue, proving they are aware of the potential for damage to the gum tissue.
Further evidence is no additional warnings are included on the packaging of models that do not have pressure sensors to protect the soft gum tissue, stating that extended contact of the spinning/rotating nylon bristles, where the soft gum tissue tapers down to a very thin layer to meet the teeth, could result in damaging this tissue. If this warning was included it would inform people of this product's potential for damage and result in far less profits for these companies, as fewer parents would purchase these certain type tooth brushes for their children to use.
I recommend that the State hire an outside law firm to conduct this suit on contingency, as was done in the State of Alaska's Consumer Protection Lawsuit against ** and the prescription drug Zyprexa, so it will involve few state resources, and cost the taxpayers nothing to resolve these issues.
I am very sad and disappointed with my overall experience at Disney in the last five years. Being a Florida resident I frequent Disney at least four times per year. I am a seasonal pass holder and will not make the investment any longer. I grew frustrated over the years with the excessive increasing prices stepping outside what Walt Disney wanted for the average person to be able to come and enjoy Disney. Although this was a negative I knew I could always rely on Disney to provide a very clean and plush experience I was never disappointed with.
Over the last five years I have watched the quality and attention to detail diminish. Rides having broken parts or not even working for months or years at a time. The shows obviously have had budget cuts and the cleanliness is no longer second to none. The following have been a few observations that is not indicative of the experience I grew used to since I was a child.
1) The renovation of the Living Seas is so poor I would be embarrassed to call this a new Disney ride. 2) There used to be men continually walking around cleaning anything anyone dropped instantly. Although there is not litter blowing in the streets, there is clearly visual garbage and unclean conditions. 3) The Yeti on the Matterhorn was broken for months. A new ride in the Animal Kingdom is not even given the respect to repair the biggest part of the ride. So bad do they not care that they still left the light on it showing every kid with an imagination that it is fake!
4) I ate in the German Pavilion tonight. There was two of us and a 3 year old and the bill was $127.00 and the food was so bad it was unedible. The sausage was garbage the fried veal was dry and the sauce was gross. The salads were wilted and the employees reflected the food and the poor show. 5) I bought tickets into Epcot at 5 PM with the ticket lady telling me that it was open until 9 PM. They closed all the rides at 8 PM and the event cost me over $200.00.
6) The 9 PM show in Epcot used to have holographic figures and was different all the time never disappointing me. Now they do not even bother to bring the burnt nasty barges off the lake after the show. You can see them anytime you are there.... No mystery anymore in Disney. 7) There is an empty ride in Epcot that has not been renovated in years! 8) The Universe of Energy is as old as the Dinosaurs. 9) The Mexican pavilion used to have good food now I would not feed it to my dog.
10) On three occasions now I have been told there was not a table available for the fireworks in the UK PUB. I left disappointed once. The second time a waiter came out after I was turned down and seated me in his section on the water....the best seat in the house. The third time when I was denied I looked for myself and there was two tables available and I left in disgust. The employees clearly did not want to seat me so they could leave as soon as the fireworks were over.
I am not complaining even about the pricing but the experience is awful for the amount you pay for what you get is absurd. I am finding a different vacation spot for my family.
When you booked for your disney resort vacation, make sure to print out everything you found on their site so you'll have proof that it is indeed written in their site. (They do not have wifi in the value resorts and I'm certainly wasn't paying extra for a service that they should offer for free-- Most other hotels have free wifi. You will be disappointed with value resort room size and space, we thought we won't be able to stay there for 6 days/nights).
I ended up getting promised $300.00 gift card (included in the package but make sure to put in special code) after 3 days of our 6 days stay. (Thanks to manager named ** who explained were delay was from and no thanks to rude manager named ** who instead of pacifying an irate customer gave me tips on how to book my vacation!) And ended up not paying extra for an in room refrigerator and microwave because we were misinformed upon checked in. (Thanks to a wonderful manager named ** for the follow-up).
Overall, we had a great time at all the theme parks (animal kingdom, magic kingdom, hollywood studios and epcot). So good that my kids want to be performing monkeys when they grow up (inspired by the lion king's monkeys), jungle cruise guide (inspired by ** our "jokester" guide), a disney resort bus driver (inspired by ** the most informative bus driver who cracks jokes in between information) photographers (inspired by photo pass photographers).
They took on a new hobby, pin trading (we used our gift card to buy starter sets :D) and insisted that we need to go back every year so they can trade pins with friendly cast members. They enjoyed all the rides (they are tall enough this year to ride most big rides on their own) most especially, space mountain, mount everest, mission space (caution to those who have tiny space / motion issues you will not like this ride!!) and test track.
They enjoyed all the shows live or otherwise and vow to come back and watch/do them again. Autographs/character photos are best real early or when crowd is thinning down -- one of the many perks of being a resort guest- extended hours! Don't forget to bring your own ponchos and check weather channel before hitting the parks. We ended up buying ponchos for $7.50/poncho. Enjoy planning and do your research! Have a magical vacation!
If you do go to the most popular amusement park in THE WHOLE WORLD during the busiest times of the year, you will face l-o-n-g lines. It is not Disney's fault. Planning and proper use of Fast Passes (FP) are keys. We went Nov. 28-Dec.3. Each morning we got a FP for the most popular attraction (Hollywood: Toy Story, Tower, Rockin'. EPCOT: Soarin', Test Track- get a personalized Driver's License for only $5. Magic Kingdom (MK): Pirates, Buzz.) Then we went to the second most popular and got on quickly. FP TIPS: You can get more than one/day (time printed on bottom).
We were told the FP is good from the starting time to the end of that day. TIP: with children, don't do MK first or they may think the other parks are boring in comparison. We did EPCOT first, our grandson enjoyed Living with the Land, Spaceship Earth was good and the personalized ending was a cool/fun surprise. Other than the science being wrong, Ellen's Energy Adventure was dramatic.
WARNING: Mission Space has two intensity levels. The more intense (Orange Level) may make you feel sick if you are prone to motion/spinning sickness and I am not kidding. It is very realistic! Disney does warn you, so it's not their fault if you get sick. The easier (Green Level) is very mild on the tummy and still dramatic. TIP: Leave babies/toddlers at home. The need for a stroller should be the tip on who not to bring. Wheelchairs: Disney has done lots to make the parks wheelchair-friendly and I applaud them for that. Again, don't come on packed days.
Guest Relations: We had a need to use it and ** (Norwalk, CT) really worked hard to help us. We liked the Carousel of Progress in MK, relaxed, informative, entertaining, v. short wait. Kids may find it a bit "boring" but a little learning is good for them (Oh no, learning?!). DON'T MISS: Hollywood: Toy Story, Tower, Rockin', the stunt shows were great, no bad seats.
MK: Monsters Inc and Mickey's Philharmagic both very creative. The Hall of the Presidents was inspiring, glad Lincoln still takes "center stage". Don't bother: Stitch. A few Disney guests may feel they are "entitled" to the Royal Treatment. Be reasonable, plan, and have a magical time. Our longest wait was 25min and we did rides over (Buzz 8 times!).
ORLANDO, FLORIDA -- We went to Disney World a few months ago and bought the food package thinking it would be a good deal, it was not. We were very limited on where you could eat. It was a complete waste of money. Employees did not know how it worked everyone told us different things you got with the meals. The places we were able to eat at everything tasted the same. We found one good place that we actually liked at Animal Kingdom, but of course we were only there one day!
We spent much of our own money on food just so we could eat at more convenient places, and not run around the parks looking for places "in our food plan". The days we did use them we probably spent an hour of our day planning our day around the place we could use our cards at. We ended up giving away 7 of our meals to a family the day we left, hopefully they got some use of it since I feel we got ripped off. I also did not like that you had to get your deserts within 90 min of your food purchase.
This is not very practical when you have to stand in line for rides. I feel we paid for it we should be able to get it when we want. Other than the food cards I had a great time at Disney World and would definitely go back. Everyone was so friendly and the service was great.
CELEBRATION, FLORIDA -- A February 2010, 4 night cruise on the Disney Wonder left us wondering why we spent so much money for such shabby service and conditions. We purchased a veranda stateroom (one of the costliest categories) and were unable to use the veranda because of two chain smoking neighbors in the upwind cabin. The smell of smoke was there from early in the morning and lasted to well after midnight on each of our four days. Disney had no other similar staterooms available and would not credit us for a veranda we could not use because our kids have asthma.
Their policy allows smoking on verandas which is not the case in any of the other Disney properties. I have come to find out that many other cruise lines have non-smoking verandas but not our kid oriented Disney Cruise Line! Shame on Disney for allowing this policy to stand for the ability to sell more staterooms at the cost of their other passengers safety.