RALEIGH, NORTH CAROLINA -- Steer your business elsewhere. Dollar tacked on a $15 charge for each $0.75 automatic toll charged to my rental car when I drove down HWY 540. No option to pay at a tollbooth. I am being charged $31.50 for two $.75 tolls. Someone who closely monitors Facebook posts critical of company practices told me to appeal to Dollar's "toll partner", a company called Toll Pass.
Interestingly, the Dollar staff at RDU never mentioned Toll Pass, despite knowing that a toll road was nearby. I am willing to bet that their "toll partner" shares its "profits" with Dollar. BTW, the entire website for Toll Pass has now been down for two days. So much for lodging a complaint. What legitimate company has a site down for two days with no explanation? Best to take your business elsewhere.
NEW YORK, NEVADA -- On July 11, 2016 I prepaid a car rental to the Irish Company owned by Dollar Rental Services reservation number **. I prepaid it because I knew I was going to need it and by prepaying I saved a few dollars. When I arrived at La Guardia New York airport on July 19 at about 10:15 PM I went to the shuttle area and waited for the Dollar shuttle. It never showed up and I called the number on my reservations confirmation but there was no answer so at 11:45 PM I hailed the Budget Shuttle and went to their location and rented a car for 2 days which I thought would be enough time to correct the Dollar error. It wasn't.
Dollar was very arrogant about the issue and seemed to care very little about what had happened. It is now 1 month later, I have called Dollar 4 times and each time I have been handed a load of BS about the situation is under investigation. Nothing is happening and they are giving me the runaround. Refund my money.
ST LOUIS AIRPORT, MISSOURI -- We reserved our Dollar rental car on the internet. It said unlimited mileage. When we arrived to pick up the car, the woman said, "Where will you be driving to?" We said we didn't know, just traveling around for 2 weeks, several states and maybe Canada. She said, "Well then you can't rent a car from us and nobody else will rent to you either." We assumed she meant because of Canada so we said that our plans were not firm, we didn't need to go to Canada if that would be a problem. She said we could only travel to Missouri's four contiguous states (???) in their car, and not to Canada.
We had read their "terms and conditions" on the internet and certainly saw nothing about 4 states only. Not going to Canada was not a problem for us, but we did want to go to several states. She was adamant (and very rude) so we took the shuttle back to the airport to talk to other car rental companies. The shuttle driver was extremely helpful and kind.
We related our story to the people at Enterprise, who seemed as surprised at this as we were. With Enterprise we could go wherever in the US we wanted. We rented from Enterprise, had no problems, did not go to Canada. However, all the fussing around had cost us almost two hours and a lot of stress. Will never use Dollar again.
WINDSOR LOCKS, CONNECTICUT -- San Diego, CA 11/5/2010. My review got kind of long so if you don't read anything else know this, car rental reservations are not set in stone so it is not too late to book with a better car rental agency and just cancel or no show for your dollar reservation. I wish someone would have told me!
Renting with Dollar was the worst experience of my life! The shuttle took forever to arrive. We saw several better shuttles pass by while we waited. Then the lady at the counter set a new low in rude service. She barks at people and isn't helpful in the least. I had a reservation for a Toyota Camry but they put me in a Kia Spectra. Our luggage didn't even fit in the trunk. I would have complained but I just didn't want to deal with the rude lady so I accepted it.
They charged us $15 a day for GPS rental (it would have been cheaper to buy one) and it didn't work. It was like 7 years old, the kind with a fat back and no touch screen. When the GPS crashed for the third time before we left the parking lot I took it back in and they quickly swapped it out for a slightly newer one. If they know it's a piece of junk why do they give it to people?
Upon returning the car we pulled to the door to unload our luggage in the pouring rain. The lady came out and instead of helping unload, she barked at us to move the car. We parked the car around back and my more patient wife went inside to deal with the rude agent while I unloaded our bags by myself in the rain.
After I unloaded the bags I went inside to find my wife losing her zen-like patience with the counter lady. We were returning the car with a full tank of gas but we didn't have a receipt so they still wanted to charge us a penalty. I was about to lose my temper so I went out and started loading my bags on the shuttle, it could have been hours until the next shuttle came.
When the shuttle driver came on board he reminded passengers to check for cell phones and chargers because they frequently find them and they have a whole box full of them in the back. One passenger joking asked if they had iPhone chargers and the driver said "let me look."The shuttle driver brought two boxes full of lost and found and let the passengers go through them and take what they liked!!
My wife asked for the manager's name to file a complaint and the lady said she did not know it. Before this experience I thought that all car rental companies were pretty much the same, but this experience taught me that is not true. Stay away from Dollar car rental like the plague. I plan on posting negative reviews as much as possible if only to warn fellow passengers to stay away!
CANCUN -- I was on a four day vacation with my wife for which I rented a car from the airport location. On the second day of my trip (Friday, August 16th), I had filled up the gas tank and on the way, I had a flat tire while driving from Cancun to Tulum, near Playa Del Carmen. I was waiting in the heavy rain for any passer-by to assist me in changing the tire as the airport location wasn't helpful at all in calling someone to help me out.
After an hour and a half of waiting, a cab driver finally agreed to change the tire for US $30. Then, I called the airport location again and was told to return the car at the Playa Del Carmen location in exchange for a new car. When I reached this location, I was told that there are NO new cars available and that they will need to fix this spare tire and so I need to wait.
From here on, our vacation plans went downhill. It took the staff at this location TWO hours to have an update for my car. After the long wait, I was told that the car couldn't be fixed and that they will NOW find me a new car. I thought this was ridiculous since they had firmly told me earlier that no new cars are available. So I was lied to and made to wait without any reason. This is UNACCEPTABLE and UNETHICAL. We were simply taken advantage of as tourists by this unprofessional, discourteous and useless staff.
As it was almost the end of the day approaching with your unplanned and unequipped staff trying to find us a car, we could not go to Tulum and had to turn back and drive to Cancun. The next day (Saturday), we decided to return the car to a nearby location to our hotel (Live Aqua). This location is next to Fiesta Americana and we were told about this location by the airport location staff when we were renting the car. We were told that we could return the car to this location in case we didn't need the car.
There comes our next shock, almost unbelievable for an established rental company such as Dollar. The one person sitting at this location heard our story and I told him that I want to return this car and should not be charged for the previous day as that was a waste just waiting on an unreliable staff to help me. This person simply told me he can do NOTHING. Not only could he do NOTHING, he said he doesn't have a way to reach his supervisor. He said his landline doesn't work and his cell phone doesn't have any balance.
Then as we were leaving, he tells us that he is talking to his supervisor via Yahoo messenger and the supervisor cannot do anything to help including waiving off a day's charge on the rental, or compensating us for the gas we filled or the $30 we gave to the cab driver to get the car fixed. So we wasting another couple hours with this lazy, half-asleep, so called Dollar-employee!
The next day as we went to the airport to fly back to USA, at the car rental office, I was given the same cold, unhelpful, useless attitude and was INSULTED by being asked by the staff manager “So if you don't want to pay one day's car rental, do you only want to pay a dollar?!” I was shocked at his guts talking to a customer in this tone. What an ill-mannered, uneducated staff!
He did not help out or understand our plight one bit. Instead of feeling bad for our ruined vacation, he talked to us in this airy and condescending tone. I have spent a good amount of money on my vacation and am not frugal in any way. I was asking for only what is fair and ethical, and what a company like Dollar is beholden to do for its customers. Instead, I had to deal with a bunch of morons who not only are pathetic at their jobs, but also lack basic common sense and ethics. I hope after reading this, you can better plan your car rentals and can actually enjoy your vacations.
INDIANAPOLIS, INDIANA -- Consumer Warning to any travelers renting from Dollar Rental Car at the Indianapolis Airport. Questionable practices! First of all, our trip to Indianapolis was a wonderful experience as we moved our daughter from Casa Grande Arizona to Butler University, except for our rental car nightmare.
We rented on Friday when we flew in and drove straight to the hotel. However, the next morning was a nightmare. As we were all loaded up and ready for the exciting trip to Butler, the battery was dead. Of course our daughter was upset over the thought of missing her move-in time along with orientation meetings. We called Dollar Rental Car and asked for a new vehicle (as we knew we had not done anything to drain the battery).
Additionally, my husband, who is a mechanic, even noticed that the battery terminals had been recently cleaned indicating that this vehicle had probably had previous problems with the battery. We thought Dollar Rental Car would be happy to help us out. However, we were told that because we did not buy their roadside coverage they would not replace the vehicle nor send help to fix the problem (we had AAA and did not need their coverage). We were told we would have to contact our own roadside service.
I was amazed at their lack of customer service or willingness to help stranded customers because of a faulty vehicle. We called AAA and they were there to save the day in minutes. Interestingly, AAA attempted to test the battery, but the battery was completely bad. We were told it could not even be tested, let alone charged. We had to replace the battery in order to use the vehicle to get our daughter moved in and to orientation at Butler. AAA filled out a receipt indicating that the battery was bad and the replacement charge.
When we returned the vehicle on Monday and again explained what happened and that we had to purchase a battery. Dollar Rental Car made copies of all documents so we were encouraged that Dollar Rental Car would step up and take care of their customers. We were told that ** (manager) would call us back. However, when ** called us back, she was very defensive and told us that we should have called them about the battery and that they would have given us a new vehicle; therefore they were not going to pay for the battery.
We told her that Dollar Rental Car was the first place we called, but we're told we had to call our own road side service. She then became even more defensive and told us that they would only pay for half of the battery replacement charge because we should have had the battery change authorized first, and because we did not they would not pay for the entire charge. Really?! Again we reiterated we tried to get help from Dollar Rental Car as soon as we had the faulty battery problem, but were told we had to use our own roadside service.
We explained that we tried to get them to initially fix the problem, but they refused. We also explained that we did not and still do not see any mention of pre-authorization of replacing a faulty battery in our contract. We have spoken with numerous people from Dollar Rental Car including the owners of the Indianapolis Airport location. They were rude, and resistive to taking responsibility for renting a defective vehicle. They have even stopped returning our calls.
We are appalled at the way we were treated and want to warn other travelers to avoid using this company for their rental vehicle needs. I think we will stick with AVIS and Hertz as we have always used in the past with excellent service.
DAYTONA BEACH FLORIDA, FLORIDA -- Public BEWARE! If you're thinking of renting a car you should know the facts. The rental companies especially Dollar Thrifty are in business to trick you into spending your money. This starts from the time you book your car reservation till you arrive to pick your rental up. The sole role of the person at the rental car counter is to attempt to up-sell you a different car, small to large, etc. You will be told that some smaller cars don't have certain equipment, this is not true.
Should you reserve or rent from the Dollar Thrifty at the Daytona Beach Airport you will be subjected to harsh and continuous sales tactics. You must understand that these Rental Sales Agents are motivated by the fact that they must meet certain sales quotas or face being written up and then fire. The management of Dollar Thrifty based in Orlando FL has a financial part in this factor. When you book online with this company you are sent a random survey asking you to respond with your rental experience.
Most people figure that if they turn in a bad review they will be sent coupons that will save them on their next rental. These survey reviews are sent to the Rental agents for their review and they see what the customers are saying about their rental experience. I'm sorry to say that most of these reviews are lies from the consumers. Just remember "YOU GET WHAT YOU PAY FOR" and "YOU MUST PAY TO PLAY". You will never get the deal you're looking for from this company due to the ruthless people running the company.
Also, a special note to all you local people renting in Daytona Beach and surrounding areas - smarten up and get your own car as you are getting ripped of by Dollar Thrifty every time your rent at the counter at the Daytona Airport. THIS COMPANY IS A RIP OFF for everyone.
TAMPA, FLORIDA -- This past September I took a trip (Business / Personal) to Bradenton FL (just south of Tampa). I rented a car as I do most times from Dollar and was given a Ford Focus. To get from Tampa to Bradenton you get on I-275 at Tampa International and stay on it until you arrive in Bradenton, FL. 1 road with a bridge toll. To get back you take the same exact way.
So why is it a month after I was in Florida I received a notice from Dollar that my credit card was charged $4.00 for tolls that I "failed to pay for" and $100 for letting me know. $104.00 for running tolls that I DID NOT run. They stated that I ran tolls that were to the East Side of Tampa, which I had never been to, on a road that I had no business being on. Additionally I found after some investigation that the toll violations happened when I was in a business meeting in Ellington FL at a Starbucks with a co-worker. I have 3 receipts showing that I was at this Starbucks 1 hr away from the tolls that were supposedly violated.
So with this information I disputed the charge with AMEX. I let AMEX know that I make the charges for the Starbucks on my AMEX card as well so that they could check the times of the violations with the time of my purchases. And then I waited. I received a letter from AMEX a month later with A Lot of documents stating that they had found in favor of Dollar. WHAT!! I called to find out what was going on and the lady could not find a record of where I had told the AMEX person of the Starbucks charges, so she logged it this time.
Additionally I read every piece of paper that was sent from Dollar and found that the documents stated that the car that violated the tolls was a Dodge Magnum, NOT a Ford Focus. I did not have a Dodge Magnum and I have to say at this point I am a pretty frugal person when it comes to rental cars and will only rent the lowest priced car available (Ford Focus, Kia Rio, etc). I have never even had a Magnum.
So now I have proof that I was over 1 hour away and the car that violated the tolls was not even the car that I had possession of for my trip. I have at this point offered signed notarized affidavits from my co-worker and my friends that I was staying with stating that I had a Ford Focus.
I am not sure what more proof they need, but..... For sure I feel that I am being screwed and probably due to Dollar Rent A Car's computer system error or human error at Dollar Rent A Car! I have disputed the charge for a second time now and I have faxed the receipts from Starbucks to AMEX. I will wait and see if they find the truth this time.
DO NOT, DO NOT RENT FROM DOLLAR! DO NOT, DO NOT EVER LET THEM GET AWAY WITH CHARGING YOU FOR THINGS YOU DID NOT DO! After a different situation I have started to photograph all angles of the outside and inside of the cars I rent with Time Stamp before leaving the rental location. I email them to myself from my laptop so that again it can be traced back to the time and date the photos were taken. This way I will not get another $700 charge for a dent that I did not make.
I know that everyone is on hard times, and I feel that many companies are looking for ways to add extra charges to their customers. They are banking that we the people they are screwing do not have the energy to fight back. PLEASE DO FIGHT BACK WITH ALL YOU HAVE!
I agreed to a contract to rent a car from Dollar based on a weekly rate. I agreed to pick up the car on a Friday at 1pm and drop it off at Tuesday at 4pm. I was quoted $158 based on these times. I arrived at the counter at 12:58 pm (2 minutes prior to the agreed time) and was told that the rental would be $188. The reason given by Dollar was that they operate on a 24 hour clock that begins at time of pickup and that I would be assessed 3 additional hours in addition to the four days.
I told them that I was quoted $158 based on these exact times and that they should honor their own quote. Besides, it was a weekly rate and I was only using the car for 4 days and three hours. After much discussion another clerk simply changed the drop-off time to 5pm and this "fixed" the problem since now I was now renting the car for 4 days and 4 hours which is the same as 5 days to them and the rate would return to the $158 rate as quoted. Are you confused?
That seemed simple enough until I realized that when I returned the car at 4pm that the problem would return. I was right. I called the 800 number and explained the situation and got the same "24 hour clock" speech. After a 15 minute wait to speak to a supervisor I got the same speech again. ** (a female) actually tried to go as far as to say that part of the problem was that I picked up the car two minutes early (as if I had control over their waiting line)!! After much more discussion and personal berating of her company's ethics, she agreed to call the local manager in Philadelphia to honor the original price when I returned the car at 4pm.
Upon return all went well and they were well-mannered. **, the check-in person was very helpful. But not all is well. There was a small dent in the roof rail above the rear door window that I did not notice when I checked out. When I arrived at our destination I noticed it, but of course it was too late. Upon my return I had to fill out a form along with my insurance policy number but they assured me that I would not be charged, only that I did not initially notice it. We'll see.
So why do I mention this? I think that it is possible that they gave me this car (because I was a "problem") with the hope that I did not notice the dent so that they can bill me for it, or at least put me through some additional aggravation. I hope I am wrong. Bottom line: Dollar is either going to extract more money from your wallet, or waste a lot of your time trying to hold them to their agreement. Also you may get a "problem car" for your efforts. Never again. I hope that you can learn from my experience.
On January 28th, at approximately 2 pm, myself and my alternate driver were driving at about 60 mph eastbound in I70 down the mountain about 15 miles from Denver (in and around Evergreen). I noticed that our ability to accelerate ceased. Simultaneously an indicator light with a lightning bolt symbol lit up on the dashboard. There are no words associated with the indicator light so we were not clear on its meaning.
As I tried to maintain speed (turned on hazard lights) and identify a safe location to stop the car, my associate looked for a manual (in order to identify the symbol) in the glove compartment and found none. She called Roadside Services as per the instructions in the agreement.
A woman who self-identified as "**" answered the call. She advised us at that time to "jiggle" or "move in and out" the shift from gear. We explained that we were decelerating rapidly on I70 and that we could not risk experimenting with the car and that someone should be dispatched to assist us. Our representative insisted that we try this and despite clear risks, we tried to comply because we had the sense that without following those instructions no assistance would be dispatched.
Toggling the gear did not recover acceleration at that point and so we took the opportunity to pull over. We asked ** to arrange to send roadside assistance but she insisted that we continue to try to toggle the gear. We tried to explain that we were not in a position to experiment with the car on a major highway with high speed traffic, that that was, in fact, a dangerous proposal.
Her response was, "I can either send help that will get there in 2-3 hours or I can get you to try to do this approach that will get you started in 5 minutes." We asked if ground transport (e.g. taxi or limo service) could be subcontracted to collect us and to transport us to the airport since we had to catch a plane.
The response was that, no, Roadside Assistance would send a tow with a second car, which they would exchange with our broken car. And that we would then be expected to drive the second car to Dollar to complete the rental agreement. That assistance would now be predicted to arrive in 1.5-2 hours. We explained that that time frame was not acceptable. We were not in a place where it was safe to remain for that amount of time (approaching sunset).
Since there was daylight, we were confident someone could easily find us. As the sun set, it would be more difficult for us to be found and the risk of our being hit by traffic would increase. The response to that was "Did you hear what I said?" We were then told we could arrange a taxi for ourselves at our own expense, but that if we did not inform them of that choice in adequate advance notice, and if the tow with the second car was sent out, we would be charged extra for that tow.
We determined that Roadside Assistance did not have our best interests in terms of safety in mind. We were fortunate to find a taxi service that would be available to collect us within 30 minutes. We called and spoke with the Colorado State Patrol who put us through to Trooper ** who documented the situation with the location of the car, that we would be leaving it and that Roadside Assistance would be sending a tow.
When our taxi driver did arrive we called Roadside Assistance, spoke with two different people. The first was a woman (name unknown) who confirmed that we could leave the keys to the car in the car (underneath the driver's mat) and we were to leave the passenger side open. Dollar confirmed this and confirmed that the tow with the second car had been canceled and that order was now just to recover the original broken car.
Our opinion is that Roadside Assistance failed in consideration of the safety of the cars and customers for whom it is to provide assistance. ** was rude, unsympathetic, and provided dangerous recommendations to experiment with a clearly broken vehicle on a major highway. Further, Roadside Assistance failed to recognize that our only option was to park the car in a precarious location that endangered the safety of the passengers. This situation could have been tempered by offering to assist with arranging rapid ground transport as was available in the area.