ST. MARTINVILLE, LOUISIANA -- I don't know what the hell is going on in Dollar General? Dollar Tree is more high-class than Dollar General right now. Not only is this store dirty and disgusting I can take that but what I can't take are employees the ones in St Martinville. I've never seen a store yet that can top the discussed these kids at St. Martinville store. Kids work here. I lost my phone today. No one would help me. They know me very well. I am and was an almost everyday customer.
It's getting to where I would rather go to Family Dollar that is 10 miles away than to go to the Dollar General that is one mile away because I went there today and I assume I don't know for sure but I am assuming because of the time no one was hardly in the store and the only one back there was the employee themselves stacking or pretending to stack things, move them, turning them around whatever. And I set my phone down to help a customer get some tissue that was way up on top of that shelf just turn around. Place my phone down, grab the tissue.
He walked away and left before I did so I know the customer didn't steal the phone because I was back there 10 minutes after the customer was long gone. Now the only one back there was an employee now who's pretending to work.
Well I get home find out my phone is missing and I remember where I put it down. Call it 2 * 3 * 4 * after 1 to 2 rings they hang up. I called the store ask them about my phone. The employee who didn't care at all to even be there answered in a half answer with "No" so I go back to the store call my phone call my phone.
Now the manager is nowhere in sight now. This is the person that was just here following me around like I'm stealing or something that was back there stocking the shelves is nowhere in sight. I'm calling my phone and it's still doing the same thing. Now I'm pissed off because I ran around the store calling my phone for 10 minutes. The girl in the front knew what I was doing. She didn't even try to help. Didn't even ask anything. And the guys nowhere to be seen and they can't review a camera. They can't do crap. I asked to see the cameras. I get the answer, "We can't do that."
So now what? She tell me I can go to my phone company and they can turn it off. WTH. Are you kidding me? If you can't do that then what can you do? Because my phone with all my info, credit cards, everything, my whole life is on my phone and now someone has my phone and y'all can't look up cameras. Damn.
I knew they couldn't clean or smile or make you feel welcomed crew but I'm sick of this store and now I want to know can I get any help please. Because is in my books 100 percent I don't think I know this Dollar General is a can't do, negative people with a bunch of lies on the walls and ceiling and following you around. Dollar General getting sued their ass should be for false enforcement and advertisements but that a whole another chapter. But someone get a hold of these children and let them go hire some adults. Clean the store up and make it look presentable because right now my number one favorite store has now become the store I hate the most.
I can't stand that place and I used to love that store. It's like a disgusting, dirty, filthy rat hole with a bunch of children walking around looking like they got their finger up their **. Can someone answer me this. Why do you have this what look appears to be 19 yr old male? Really? The one who's barely walking down with his pants hanging down to the floor guy that's the manager?
I hope someone please see this and someone please intervenes before it's too late because it's disgusting. What is sad is they used to have some awesome help, some awesome wonderful people there. I don't know what happened but those people are no longer there. I'm talking about employees who were there for years are now gone. They just up and left. Now you have kids that don't care. It's disgusting.
SMYRNA, NORTH CAROLINA -- WHAT is happening to Dollar General!? The stores in Smyrna and Beaufort, N.C. have gotten horrible. So, I live in Smyrna, N.C. We have one DG. Can't never seem to find what I need as stock is waaay beyond low. Management is poor. So I have to drive to the next town (Beaufort, N.C. ) to get what I'm looking for. The stores are cluttered and dirty. Employees are less than friendly. What in the world has happened? I also have noticed that a product I would get regularly has changed.
The D.G. Salted Caramel Mocha coffee creamer is now (since they changed it and changed bottle design) taste like plastic. I use to buy this creamer 3-4 bottles at a time so I wouldn't run out. Well now it's gel like in consistency and taste NOTHING like the old version, it taste like I'm drinking plastic. Bad after taste, horrible!!! Very disappointing. So needless to say 3 bottles of the new version went in the trash. It was so bad I thought it had spoiled before I got it. And when it poured out like a gel, well let's just say I won't be purchasing that EVER again. Dollar General, if you read this, you are about to lose regular customers that use to love shopping with you.
PARKS, LOUISIANA -- Hi I am the customer with the cell phone that was (lost). I update I was so mad I didn't go to the store for over a month. When I did go back found out they just had inventory and they threw it away because so say you never came back. What's the crazy part the manager lives right by me so just throw it away. No one says anything since then like it never happened.
Well since I love Dollar General so much I finally started looking for next favorite Dollar General and God did I find it literally 5 min from my house. It's like a mini mall with the best attitude customer service. I can breathe and shop and get assistance without the attitude. OMG. It is real. There are still amazing stores with the best. Sometimes you have to go the extra mile to get the best. 👌 Thank you to all the wonderful staff at DG in parks. Every store could be better but y'all are the Best.
MOBILE, ALABAMA -- I purchased a Dorcy Luminator Floating Lantern on 06/16/2018, 17:44 at Dollar General Store #09295 in Mobile, AL. I first opened and used it on 07/04 and yesterday. Well, it does not work today. I returned to store w Lantern, battery and receipt to get even exchange. Manager opened another, tested the one I brought back and it didn't work. Put the new battery in and it worked.
Larry, the manager refused to give me an even exchange. He is definitely focused on profit and not customer satisfaction. He suggested I buy a replacement battery. I told him that I didn't buy this Lantern for single use and informed him that I will report to Corporate and he said o.k. I escalated to Dollar General Customer Service Inquiries. Will see what happens.
GREENSBORO, NORTH CAROLINA -- My son have to use the bathroom real bad and was told he could not use the bathroom because it is for workers only. How you going to have customer buy your merchandise and do not let people use the bathroom. It is wrong to open place of business for customer to not use the bathroom. My husband ask to use the bathroom another time and was told they lost the key. It's too many different lies they tell you to not use the bathroom, the woman who tells people that is a cashier with red hair and plus size woman. She also is not friendly at all. The store is located next door to Pizza Hut. I will not be shopping at that store no more.
TREMONT, MISSISSIPPI -- The manager is so rude. I been in there a lot because it's so close to home. But I will not go back. I have never in my life seen a manager like this. Never speaks or smiles. And got a very rude attitude with me. All of them that work there are rude.
FLETCHER NC -- I visited your store in Fletcher NC this afternoon and had the worst experience of my life. While walking through your store with my cart there were many boxes in the aisles, unstocked shelves and even body wash with a 1/4 of it missing in approximately 4 bottles (This is facing the front door as customers walk in). I continued to shop and fill my cart when I became thirsty. Like any other store in this area I picked up a soda and took a sip while walking. When I was at the last aisle, I opened the soda again and my lid dropped on the floor. I looked down to retrieve it but could not find it.
Throughout the store I noticed workers walking in the general area I was in but figured they must be putting up merchandise. I proceeded to the checkout line where I saw multiple employees. I put all my things on the counter and then paid for my order **including the soda** as I told the cashier I had dropped the lid. Then a woman comes over and says "for future reference there are cameras all around the store and I got beeped telling me you opened a soda. Next time just bring it up to pay for it first before you open it."
I accepted that but she continued to tell me about loss prevention and her getting beeped as I explained my lid dropped and the cart did not have a cup holder. She said "where did you drop it. I can go get it for you." I pointed to the aisle and told her I did not want the lid since it had fell on the ground. She then asked again which I declined. She proceeded to say "I'll get you a new soda" and took my soda out of my hand and brought a new one back. I looked back at the 5-6 people in line behind me and was mortified that I was being accused of being a shoplifter. I said to the cashier "this is the oddest experience I have ever had and I don't know what to think of it."
As I picked up my stuff and left the store. I called the store to ask the person's name I spoke with and it was the Manager Rhonda. I explained that I have never had an experience like that in all my life. That it was embarrassing and I felt it was uncalled for since I had already paid for everything I picked up from the store before she said a word to me. I was sliding my card through. She began to get upset. Talk over me about $80,000 worth of loss per month. She even had the audacity to say "the problem here is that you WERE shoplifting the moment you opened the soda" justifying her nastiness.
Although she said it with a sweet southern tone it still stung because I was being paraded out in front of everyone as a shoplifter. I will never shop in that store again! I am a manager in profession as well and have worked in many venues but as I explained in a normal tone she became defensive. I asked for her boss four times before she actually heard me over her own talking. She then told me her name. When I asked for the number she left the phone and came back with a toll free number as if she was being helpful.
I asked "is this the customer care dept". She said "yes" and thanked me for my call. I call the number and it is the survey number. Not a number I can reach an actual person. I call another store and a very nice gentleman helped me all the while apologizing for this woman's behavior and told me to visit his store where I would be treated with respect and "as family." Those kind words restored my faith today as I found and called customer care to log a complaint.
AKRON, OHIO -- I am seriously PO'd. 😡😡😡 I went to a new Dollar General near my house (705 ARLINGTON ST, AKRON, OH 44306) today to get a few things. I had my sister & my 2 yr. old daughter with me. First, the carts were all being used by the store employees doing inventory and some were full of boxes to be stocked. For what I was getting I needed a cart. So after 10 minutes a customer was done with his (which there was only 2 other customers who had carts) my sister followed him to his car and got his cart.
Headed to the next isle, my 2 yr. old says, "Peepee mommy, peepee" like a few times. Sister asked a worker (which turned out to be the manager) if they had a restroom she could use (as she continues to yell "peepee") and he says, "Not for public use". So we try to hurry. 2 yr. old still saying. "Peepee mommy." So at the checkout. She's screaming and crying "Peepee mommy, right now."
I said to the cashier "You guys don't have a restroom she can use? She's 2 yrs old and potty training." She leans over to look down the aisle that the manager was in and asks if she can use the restroom. (I didn't hear him due to 2 y/o screaming at me as I'm unloading my cart as fast as I can.) He replied "I would suggest taking her outside." As if she's a dog? I guess the man in front of me heard him say it and said to the cashier "Aweee, that's ** up. How could he say that to her???" The cashier replied to the man "I didn't hear him say that."
So we hurried up and paid and went to the car. Sister told me what the man had said, which was the manager but we didn't know, so she went to put the cart back and got his name. I am furious. I'm calling the corporate office. Every DG we have ever been to had a restroom or was ok with children using it. There is about 8 DG stores surrounding my area and not one of them has ever denied the use of their restroom let alone made the rudest comment regarding my 2 year old going outside to pee. This MANAGER has NO HOSPITALITY, MANNERS, PROFESSIONAL BEHAVIOR WHATSOEVER!!!
SAN ANTONIO, TEXAS -- We found sale items on the floor. Got to the register and manager caused a scene. Said they were Not for sale that's why they were in a box. DG rules you find sales items on the floor they have to sell it. She proceeded to reach in my cart and take everything out, not checking to see if we had regular items. I said, "You're taking everything?" Manager said, "YES, they are NOT for sale." Told her she shouldn't be talking to her customers like that. Even the clerk at the door mouthed off. Corporate doesn't seem to care one bit. Store at 319 Moursand.