Dollar General Consumer Reviews - Page 2

LUBBOCK, TEXAS -- Some of the Dollar General Stores in Lubbock, Texas are probably losing lots of money in sales due to the state of the stores I have tried to shop. Been going to Dollar General for years and now these nearby stores are so cluttered, and things not being stocked onto shelves. The lighting is dark and dim in one store, the dog and cat foods are never well stocked, etc. I used to buy all dog food there and household supplies plus soft drinks and some foods along with occasional pajama pants. I've pretty much given up on buying much at a time, and won't be driving further away to find another Dollar General, but may have to resort to shopping elsewhere, unfortunately. The employees are always nice. That is not the problem.

SMYRNA, NORTH CAROLINA -- WHAT is happening to Dollar General!? The stores in Smyrna and Beaufort, N.C. have gotten horrible. So, I live in Smyrna, N.C. We have one DG. Can't never seem to find what I need as stock is waaay beyond low. Management is poor. So I have to drive to the next town (Beaufort, N.C. ) to get what I'm looking for. The stores are cluttered and dirty. Employees are less than friendly. What in the world has happened? I also have noticed that a product I would get regularly has changed.

The D.G. Salted Caramel Mocha coffee creamer is now (since they changed it and changed bottle design) taste like plastic. I use to buy this creamer 3-4 bottles at a time so I wouldn't run out. Well now it's gel like in consistency and taste NOTHING like the old version, it taste like I'm drinking plastic. Bad after taste, horrible!!! Very disappointing. So needless to say 3 bottles of the new version went in the trash. It was so bad I thought it had spoiled before I got it. And when it poured out like a gel, well let's just say I won't be purchasing that EVER again. Dollar General, if you read this, you are about to lose regular customers that use to love shopping with you.

PARKS, LOUISIANA -- Hi I am the customer with the cell phone that was (lost). I update I was so mad I didn't go to the store for over a month. When I did go back found out they just had inventory and they threw it away because so say you never came back. What's the crazy part the manager lives right by me so just throw it away. No one says anything since then like it never happened.

Well since I love Dollar General so much I finally started looking for next favorite Dollar General and God did I find it literally 5 min from my house. It's like a mini mall with the best attitude customer service. I can breathe and shop and get assistance without the attitude. OMG. It is real. There are still amazing stores with the best. Sometimes you have to go the extra mile to get the best. 👌 Thank you to all the wonderful staff at DG in parks. Every store could be better but y'all are the Best.

MOBILE, ALABAMA -- I purchased a Dorcy Luminator Floating Lantern on 06/16/2018, 17:44 at Dollar General Store #09295 in Mobile, AL. I first opened and used it on 07/04 and yesterday. Well, it does not work today. I returned to store w Lantern, battery and receipt to get even exchange. Manager opened another, tested the one I brought back and it didn't work. Put the new battery in and it worked.

Larry, the manager refused to give me an even exchange. He is definitely focused on profit and not customer satisfaction. He suggested I buy a replacement battery. I told him that I didn't buy this Lantern for single use and informed him that I will report to Corporate and he said o.k. I escalated to Dollar General Customer Service Inquiries. Will see what happens.

CATLETT, VIRGINIA -- My 13 year old daughter, her same age friend and I were in the store to pick up a few things. The wall in the store is yellow and my daughters friend was wearing yellow and asked my daughter to take her picture in-front of the plain yellow wall with no merch in that spot. 5 min later my daughter comes up to me crying because the manager Barbra decided to pull my kids over and yell at them for breaking the law and made them delete the photo. She kicked my child out of the store and threatened to call the police on them. Do you remember the story about the little boy who got kicked out of a store and end up dead. This lady did not even ask my child to speak to her parent. She had no right to make her delete a photo or scare her to think she was going to get arrested for taking a photo of her friend in front of a plain yellow wall. My child was very distraught and cried and cried. shes a good kid and this lady used her for her amusement.

GREENSBORO, NORTH CAROLINA -- My son have to use the bathroom real bad and was told he could not use the bathroom because it is for workers only. How you going to have customer buy your merchandise and do not let people use the bathroom. It is wrong to open place of business for customer to not use the bathroom. My husband ask to use the bathroom another time and was told they lost the key. It's too many different lies they tell you to not use the bathroom, the woman who tells people that is a cashier with red hair and plus size woman. She also is not friendly at all. The store is located next door to Pizza Hut. I will not be shopping at that store no more.

FORT WORTH, TEXAS -- I just visited Dollar General Store #1752 in Fort Worth, TX and I have never been as insulted and offended in all my life! Upon entering with my children in tow, I wasn't not greeted as per the norm in any retail setting, instead I was TOLD, not asked to leave my bag with my personal belongings at the front! Not only did your employee insult me in front of my children, but in front of a full store as well! I have never known there to be such a “policy” and do not appreciate being stereotyped! I will NOT spend my hard earned money where I am insulted and not given the same courtesy as several other patrons who had bags as well! I will be contacting the Corporate Office and sharing my experience on every review board I come across! This company has forever lost a customer in me and I will definitely NOT recommend ANY of my friends/family patronize this business!

SAN ANTONIO, TEXAS -- We found sale items on the floor. Got to the register and manager caused a scene. Said they were Not for sale that's why they were in a box. DG rules you find sales items on the floor they have to sell it. She proceeded to reach in my cart and take everything out, not checking to see if we had regular items. I said, "You're taking everything?" Manager said, "YES, they are NOT for sale." Told her she shouldn't be talking to her customers like that. Even the clerk at the door mouthed off. Corporate doesn't seem to care one bit. Store at 319 Moursand.

DAVENPORT, IOWA -- I like shopping at Dollar General because they have convenient locations and decent prices on most products. However, when I shop, I also look at the atmosphere and customer service. Both, the location between Brady St. and Welcome Way in Davenport, IA and Spruce Hills Drive in Bettendorf, IA have trash either in the parking lot or on the floor in the store. The shelves are lacking supplies and are disorganized at the particular Bettendorf location.

Customer Service at the particular Davenport location is on the downside because the employee on the clock is not watching for customers to come to the counter. Lately, during my last few visits, the employee is somewhere in the store working on tasks and I have had to come to the counter and wait for a couple of minutes or sometimes longer to get checked out. When I'm ready to go, I'm ready, and unless the employee is finishing a product or something, I shouldn't have to wait for the employee to straighten a shelf or stock a shelf before they wait on me. I have been attempted to walk out of the store leaving the product at the counter and shopping somewhere else because of this.

ASHLAND, OHIO -- This is my story. In April of 08 I started out as a 3rd key on Galion Ohio. I was quickly promoted to Assistant Manager, due to my work ethic and willingness to break my back to get the job done. Later in that year I transferred to Mansfield store #4638, a store that did a third of the volume that I was used to working in, as Assistant Manager there. My fiancé (who became so after I was transferred) was still the manager at 10401, performing at the top or #2 of our district.

In April 09 his store, which was first to be Model Store Certified, was chosen to become a perfect store, so for 12 days he worked 10-12 hour days, sometimes overnight, hand in hand with the team from Corporate to get the remodel done. The day that it was completed we had a district managers meeting in my current store (4638). My fiancé comes out and says that he has been suspended along with another manager because they couldn't find a paper trail from the literacy deposits in either store. No money was missing, just no paper trail.

Now if you work for this corporation, you are familiar with how much pressure we have put on us to collect literacy, but it just goes in our store deposits, so he had no doubt that they would find out whatever the problem was, fix it, and reinstate him. WRONG. One week later the DM called him and the other manager into another store and fired them for “Misappropriation of Company Funds”. 1st, literacy is NOT a company fund, and 2nd, no lawyer could help them because as managers they were “at will” employees.

Meanwhile, I am still employed at Dollar General in my same position. I assumed that I would be next because by that time my fiancé and I were married, and I assumed that in the company's eyes, my still being there would be a conflict of interest. I inquired a few times but my DM assured me that he had no doubt that I would be a star in this company, and that he had such big plans for me, and that he wanted me in my own store as soon as possible.

One week before I was moved to my own store in Ashland #6729, I caught an employee who admitted to stealing at least $1750 from our store alone (she had transferred in from 2 other stores in our district). I then was promoted to Store Manager of store #6729 on May 22, 09. When I got there the store had been without a manager for about 2 ½ months, so it was 8 plan-o-grams behind, and just a mess. The Assistant Manager who has been there 5 years still cannot do a MAAP, and both the Asst. and Lead forced balanced their tills at the end of the night, just sticking any extra monies in an office drawer.

Then if they were ever over that's what they could pull from. The Asst. informed me that it just got to the point that when things were short, there was never any money in the little “till”. I tried to put a stop to this because I knew the extra money was going in someone's pocket, but up to the day that I left for Managers School in Columbus OH, she was still bringing me her till to count with the forced slip on top. The day before I left for school I had made it clear that policies and procedures would be followed, or I would start the counseling process. My third key turned in her keys and walked off of her shift that day.

I started school on 6/15/09 after calling my DM (JIM **), and making him aware of what had happened, and also alerting him that on my weekly statement it showed me short $500+ on a day two weeks prior, and that I was concerned because I had no record of this. It was also a day when my main printer was down, and that my credit/EBT machine was replaced on that side.

His response was for me to take the statements to the school and maybe the instructor could explain it. In the meantime I had figured out that it was just that my EBT and credit card deposit had not hit that day. When I called to inform Jim of this for 2 days straight, he would not answer or return my calls.

Yesterday 6/19/09, at the end of my day of class, I was called out and told that I had a visitor. It was Jim ** and the area Loss Prevention guy, Terry **. I was told that before I came to my store, there were NEVER, any transaction voids, and that he had gotten a report yesterday on me that I had done several 8-9, in the last several weeks. I told them that I had not done anything fraudulent because I have the logs from other keys having had to do them as well.

Of course I couldn't remember the details on each receipt, so Terry proceeds to tell me they already know everything except the why. He wanted me to admit to stealing whatever the amount came too, and then just be done with me. Now this store has no camera system, which I have begged for, so there is no way for me, or for that matter, them, to prove or disprove any wrongdoing. I wrote a statement for them saying that I would willfully participate in any investigation, and that I felt that I was being discriminated against because I am the wife of a terminated previous manager.

This company has so many fishy practices, and they hide behind the “AT WILL” statement that we all sign at the beginning of our employee handbooks. My husband lost a $3000 bonus and 40 hours vacation. The other manager lost the same. When Terry was done reading my statement (I don't believe that he knew that I was married to a former employee) he then said that he thought he would have to suspend me.

I have been nothing but faithful to this company, even after all that has happened. I would state under oath that I had nothing to do with any false anything. I find it strange that Dollar General employees a District Manager, who owns a bar that is stocked with Dollar General property, who patronizes and lives with known addicts, and the head is turned the other way. The company car sits in the front of that bar EVERY night.

I want my position back, I want my vacation back, I want my STARS reward (for the arrest of an employee who stole enough to get arrested for a felony) and I want an apology. Any questions or comments you can email me at **. Anyone involved with the company, I welcome your calls or correspondence.