Donegal Insurance Consumer Reviews - Page 2

GEORGIA -- We switched to Donegal for Homeowner insurance as they had begun writing in GA and had a good rate. We were in FLA on vacation while they sent an inspector??? I have owned homes since 1978 and never had an inspector come. Weeks later the inspector sent a few pictures to our independent agent about some tree limbs over the roof. These tree limbs have been over the roof since the house was built in 1989. We have never had a roof claim.

In nearly 40 years of home ownership we have had a broken pipe claim and a lightning claim. Donegal then sent a cancellation notice in less than 2 weeks from their notice saying we needed to cut the trees back... whatever that exactly meant? We had less than a week notice about the cancellation.

MARIETTA, PENNSYLVANIA -- Donegal sent out a question survey to evaluate for policy changes while I was on the road. They only gave 10 days to get the form completed and I was travelling for over 2 weeks. When I got back they had refused to renew my auto policy.

I went online to take the survey but they had already deleted all my credentials. I was unable to take the survey. I could not believe the handy handed tactics by their underwriting department. I have had them for over 5 years and NOTHING has changed with anything about what I do with my cars. Nor do I use them for business or pick up strangers with Uber or Lyft. DO not use Donegal. If this is the best they can treat customers – especially ones that never filed a claim then I have no use for them. I wonder if a class action suit is in order over this incident.

MARIETTA, PENNSYLVANIA -- We had business insurance with Donegal the policy renewed every year on January 15th, 2017. We were with them for at least 4 years prior. I paid the first 3 months premium of $2,000.00. Our business was contacted by another company for a free rate quote. The quote came back with a 30% yearly savings for much better coverage. I cancelled the existing policy with Donegal on April 14, 2017 and signed with the new company.

My agent (Glocker Insurance) contacted me telling me I was being charge $570.00 Short policy fee??? That sounds like a penalty fee for finding better insurance at a better price! DO NOT DO BUSINESS WITH DONEGAL INSURANCE. They're overpriced and only care about money!

PA -- Accident in February... and car still not right. Their response, "You chose repair company." 1st time ever needing claims service and all they could say was, "YOU chose them" with scolding tone. Well you live, you learn but they will be CANCELLED.

MARIETTA, PENNSYLVANIA -- My vehicle was parked outside my home on 3/6/11. A lady came past and hit my truck right after hitting 2 other parked cars. I turned the claim into my insurance company which is Nationwide to get the ball rolling because I have full coverage (lucky for me). Now 5/17/11 I get a letter from DONEGAL INSURANCE (driver at fault) stating. "We have completed our investigation of the above captioned matter. Due to MS. ** experiencing a medical emergency there is no negligence on her part and we are not able to consider payment of your claim."

Now I understand about coverage limits but Donegal just refused to pay at all. Because their client had a medical emergency? So for instance, if I am driving and I black out or something happens to me physically where I can't control my vehicle, it is not considered my fault? That is ridiculous. So in a nutshell they are saying if you did not mean to wreck it's not your fault but if you intended to wreck that's OK then we will payout on your behalf. How are you considered not at fault by your own insurance company when you were the only person driving in the accident and you hit 3 parked cars?

MARIETTA, PENNSYLVANIA -- I lost my brother to lung cancer in March. I've had to put my mother in assisted living as a result. My brother owned the house they lived in and was the policy holder. I'm still trying to get the estate settled and the house sold. Donegal Insurance just sent me a letter stating that, since my brother died and nobody lived in the house, they thought there was too much risk and are canceling the policy! Are they kidding?! Like I don't have enough to deal with. All I need is to get the estate settled and the house sold and they can't even give me that! I hope they don't try to advertise that they'll be there in time of need. That clearly is NOT the case.

We have full coverage on both cars my husband swerved to miss a deer and slid sideways before smacking the guard rail. All four tires were to the threads in the same spot because the wheels were not turning they were skidding sideways. And some damage to the front fender. We also have rental coverage for 30 days and or until the car is fixed. Donegal has terminated the rental coverage 10 days before the 30 days were up without any notice to us as well as refusing to pay for the tires and additional damage found by the mechanic. They are going against everything in their contract with us.

Our agent that we deal with is even in shock and giving us info on how to handle this. We feel like we were robbed we trusted this company and sent in regular payments so we could have piece of mind now when the time has come to use what we're paying for they've turned their backs on us and pocketed our money.

A DONEGAL COMPANY MARIETTA, PENNSYLVANIA -- I had full tort on my Toyota Solara but since the car was paid for I didn't have collision. My car was hit in my driveway and Donegal just paid the other driver against my pleading. I take it to court and the arbitrator found in favor of me. I lose my car 8600, rental car 656 as well as going over the 5,000 medical and towing bill of 325. I get 3000 and the other person has a new car and whatever else she got.

Donegal won't ask Erie to pay my losses and they can't retrieve the money from the other lady so basically their insurance is useless if you prove them wrong. The new car I had to buy put me 200 a month over budget because of their mistake. I fired them in the first place because they didn't fight. By winning today I even saved them medical bills from her. What do I get from them? A slap in the face.