NEWARK, DELAWARE -- I'm tired of being treated like a piece of ** when I come here. These people at this Dunkin Donuts treat the homeless like they're not human and I'm sick of it. They tell the homeless they have to sit in the back of the store because the front is for customers only. They tell the homeless they have 15 minutes to eat and drink hot coffee, tea, etc. and then they have to leave. I'm sick of it.
JACKSONVILLE, FLORIDA -- Went to store 588915. Made an order that should've cost only $8.93 cents. Employee charges my card for $22.26. We see the mistake, then she charges the right amount of $8.93. Finally manager who had an attitude the entire time states she refunded the mistake. Still showing on my account for two charges. Went back in to show my statement, the manager, upset, says, "You have to wait 24 to 48 hours for a refund". WAIT. REALLY. You didn't wait to charge my card twice. Credit card processing doesn't take that long. That's a selfish way. The owner has the processing system set up because they don't trust their employees. I'm going Krispy Kreme for now on...
RANDOLPH, NEW JERSEY -- I am writing about my last experience at Dunkin Donuts store # 302996 in Randolph, NJ. I went there a week before today, and had a large order for the office I work at. One of the things on my list was a medium hot water. When I went back across the street to my office, I looked at the receipt and noticed that I was charged for an extra medium coffee, as opposed to a hot water.
I called the store up and spoke to the Manager, **. I identified myself as **, the girl who always comes in with an office order in a scrub top. I explained the situation and said if I come in next time, could I get a free medium coffee instead of going back there at that moment to be reimbursed? ** said yes.
I went in today, 11/10/11 at 10:17am with yet another office order. I saw ** standing next to the cashier, **, and I handed her my written down coffee-order and I said "I was here last week and got charged for a medium coffee when I had a medium hot water. ** said I can get a free coffee." ** looked at me, and nodded his head.
The cashier, **, raised her voice at me and said "Oh, no you got two hot waters last time! I charged you for two waters. And you know what? That's 50 cents. Oh no, no wait, that's 75 cents because you wanted lemon packet on the side." I responded "No, I only got one water." She again tried to argue with me, then asked another co-worker, and they said one.
** pushed my list back at me, and demanded that I read it to her this time. I said, "You want me to read all this to you?" She said "Yes." So as I was reading her the list, she was talking to me with a nasty condescending tone of voice the whole time. She put a total of 5 coffees in front of me and told me what they were. I pointed to one coffee and asked, "Is this the decaf one?" ** threw a pencil my way and told me, the customer, to write on them what each were. Last time I checked, it was the Dunkin Donuts employee's job to write what each coffee was, not the paying customer.
She kept mentioning about the water, and she told me I am only going to get a 50 cent discount. I said "whatever" to her. She then started shaking her head back and forth and said to me "you want lemon with this? Lemon with this I charge you more." This place doesn't even have real lemon, they have lemon packets. I will never return to this unprofessional place of business again.
I go there at minimum twice a week for the office I work at, spending an average of 10-15 dollars worth of coffees and sodas each time. I am always friendly and thanking them for their service, yet the employees are always nasty and rude.
STERLING, VIRGINIA -- I was overcharged for a combo and the server, a female, clearly NOT named ** as indicated on my receipt could only say "It's taxes" and look at me like I'm stupid. I asked if they had a "button" they push for the combo so it calculates the correct price. She charged me for each one separate $1.99 for "Single Muffin", $1.99 for MED coffee, NOT as a combo and she rang up my orange juice in between the two $2.09 subtotal $6.07 with sales tax .30 for a total of $6.37. This woman continued to ring people up at the "individual" prices of the items rather than the discounted rates.
My question is "What do they do with the extra funds?" It is only a matter of $.79, but I am being taxed off that extra as well. It's the principle of wanting the cashier to know her job and not cheat the customer. This can be remedied by providing proper training with EXPLANATION of how the taxes work to this cashier. I am irritated with Dunkin Donuts... there was no napkin in the bag either.
MORRISVILLE, VERMONT -- I bought several thermos made in malaysia but would love more! I left my thermos outside in -20 degrees here in vermont and co-worker were amazed it was still hot next day when I returned. I bragged about this thermos for years and others must have found they were the best cause I can't locate more of them. I have tried many different thermos and none has met up to these standard except this specific thermos made in malaysia.
Dimensions are 12" h x 3" width with maroon cover. These are patented thermos. Sure wish dunkin donuts would order more for that are the best well made thermos. Should anyone come across another thermos they feel meets these standards please feel free to let me know! Or if anyone knows where I can purchase more please let me know! This was the best thermos ever.
NEW HARTFORD, CONNECTICUT -- I went to the New Hartford CT Dunkin Donuts to get donuts for my family in the drive-through. When I got to the window I gave the woman my money and she then handed me the bag of donuts. Before leaving I opened the bag to make sure that everything was in there. One of the donuts was wrong and I asked if she could correct the order. At this point, the woman had been handling the money transaction and handing my food bag wearing latex/rubber gloves. I thought as long as she is just handing me the bag and not touching my food it would be fine.
But no, in front of me, I watched her take my bag back, put the same grimy money gloves covering her hands back into the bag. She sorted through my donuts with her dirty gloves to find the one that she put back into the bin and give me another one. She never changed her gloves. The same gloves that probably had been changed all morning. I am paying just about a dollar a donut but never asked for a side order of germs (Flu etc...) I left the drive-through only to park and go inside to return the donuts and get my money back.
I question why people wear the gloves since they don't use them for what they are intended for. Obviously the woman was using them for her own safety and not concerned for the customers. I have watched employees at this store conduct these unsanitary practices before. I am not interested in going there again. Oh in addition, the counter register at this store has not been working properly for a long time now, weeks.
The item prices will not come up so you will not know what you are being charged for unless you remember to ask for a receipt. Do so. Your may be getting charged a little more than you notice. Each person adds up. Why hasn't the register been fixed yet?
NORWICH, CONNECTICUT -- I work at a Dunkin Donuts and one thing I can say 25% of my customers don't have is common sense. I repeat the order back to them loud and clear and wait for responses and yet these 25% say it's wrong when they get it. I had one customer say she wanted a croissant not toasted with cheese and I repeated it, "So you would like a croissant not toasted with a piece of cheese on it?" and she said yes; as soon as she got it, she tells me it's not what she ordered, I have many occurrences like this one. I don't know if it's our signs that confuse them or they just know what's cheaper and similar enough to make out the complaint.
At drive through, our headsets are very hard to hear out of and don't work 100% of the time. I often find myself, pressing the earpiece against my ear because if I turn it up, the squeaking it makes is unbearable to me and the customer. When my headset cuts out in the middle of an order, I tell them my headset cut out and repeat what I heard and then they talk to me like I'm slow after I explained the problem and they repeat the part I already told them I had.
For example: Me: Thank you for choosing Dunkin Donuts, how may I help you? Customer: A black turbo and 4 & 4. I will also have Me: Sorry, my headset just cut out after the two coffees, I have black turbo, what size?
Customer: A MEDIUM BLACK TURBO (slow voice) and a 4 & 4. Me: And what size would you like your 4 & 4?
Customer: (slower voice) A MEDIUM BLACK TURBO AND AM XL 4 & 4!!! AND DID YOU GET MY SANDWICH AND DONUT??? Me: No, I didn't, my headset cut out and I needed the sizes of the coffees, please repeat the food part. Customer: ugh! The 3 pc pancake bites and 2 double chocolate donuts!!! Me: Okay thank you, your total is (and they drive off while I'm speaking)
When a customer like this gets to the window, they stare at you with a look that you have be a saint not to say anything smart to. And in the 3 seconds it takes to recall their order so that the cashier can cash them out they're getting pushy saying what's their total. I have worked with worse customers at the casino, but how hard is it to comprehend that situation!
HAVERHILL, MASSACHUSETTS -- I often work late nights or early mornings too. I, like many other people, rely on Dunkin Donuts to kick start my workday and give me the extra boost of energy that I need. Lately, I've been becoming more and more unhappy with the service that is provided to me while visiting Dunkin Donuts.
Often times when you order a breakfast sandwich they forget the meat or cheese. Once they even forgot to cook my bagel sandwich. On occasion they'll even go as far as to forget the cream cheese to go with your bagel or even forget to put items that you were charged for in your bag. What I'm noticing most recently is that the price is NEVER the same.
Usually the cost varies only by a few cents but this morning I went to a location up the street from my work and was charged $5.46 for a plain bagel with cream cheese and a medium iced coffee with a turbo shot. Explain how this is correctly priced when just yesterday I bought a medium hot coffee with a turbo shot, a bagel with cream cheese, AND a blueberry muffin for $4.11? That is a $1.35 difference AND I bought an item less.
I asked the girl why it cost me so much for a bagel and a coffee (it should have been $5.46 for a bagel sandwich and a coffee) and she rudely informed me that it was because of the turbo shot... Clearly this is incorrect because I always get turbo shots and there is never over a dollar's difference in price because of it. VERY unsatisfied. I will be switching to Heavenly Donuts as of this afternoon. They're not only set on prices, but make everything fresh to order AND have a drive through. Good riddance Dunkin Donuts!
WELLSVILLE, NY -- 7/31/2011 I am going to be a new mother, 9 wks pregnant. My husband and some friends decided one morning to stop and eat at Dunkin Donuts on our way to church. I ordered the Big and toasty sandwich. When I ate it I thought something was a little weird about the way it tasted, but my husband told me it was probably just me since my taste has been off due to the pregnancy.
It wasn't until a few hours later that my stomach started to cramp and I became extremely sick. Let it be known that Dunkin Donuts was the only thing I had eaten that day. My illness grew worse, then it was later discovered that I was suffering from food poisoning. I was sick from 3pm that day, and did not get completely better until the next day. Thanks Dunkin Donuts I appreciate you endangering my life and my unborn child's life!
NORTH SYRACUSE, NEW YORK -- Ordered a large coffee, they are out of large cups. Ordered a sausage bagel, they are out of sausage. Too often they are out of lids. It is most frustrating to wait in line to then find out they don't have what you'd like to order. Their credit card machine or cash register is often broken but they don't post a sign saying "cash only". You only find out once you are at the window. Something is seriously wrong with this place. The store is a nasty mess daily around 1:30/2:00 and employees can be seen leaving (perhaps it is the end of their shift).