E-Z Rent A Car Consumer Reviews - Page 2

PHOENIX, SOUTH CAROLINA -- Our rental was hit by a thrown tire that cracked the bumper. Our insurers, USAA and American Express, paid the full cost of all repairs. Then E-Z's hired guns came after us to collect equivalent rental fees for the 11 days it says the car was out of service (Can't believe it takes 11 days to replace a Camry bumper in Phoenix).

American Express offered to cover the fees if E-Z would provide service logs proving the car was out of service. E-Z refused to provide the logs (my bet is it was fixed in a day or two) but their hired guns still threatened our credit rating if we refused to pay. We finally decided it wasn't worth the risk and paid. So, don't think your insurance will cover you with E-Z if you have an accident. They'll scam you for loss of service fees and refuse to back it up.

LAX, CALIFORNIA -- This company regularly has lines to pick up reserved cars of 2.5 hours- totally unexpected and unacceptable- especially after flying across country. The shuttle bus driver returning us to LAX is a dangerous and scary driver - jack rabbit starts, sudden stops, corners taken too fast. Very dangerous on a bus with nothing to hold onto. He wouldn't announce terminals and passengers bypassed their stops.

I hope the company reaches out to me for his photo (he keeps his ID hidden in a pocket). Never again will I rent from them - just like I haven't rented from Alamo for past 20 years after arriving in Florida to a room of 50 people and no cars with agents telling customers they reserved a price, not a car.

CABO SAN LUCAS, MEXICO -- Expedia is advertising Mexico car rentals with EZ Car Rental also known as America Car Rental. DON'T DO BUSINESS WITH EZ CAR RENTAL. When I returned my rental vehicle the attendants inspected the car with a magnifying glass to find ANY possible scratches or dents of any size to charge me for. They INSPECTED INSIDE WHEEL WELLS, HUBCAPS and UNDER THE CAR for scratches. They found a 1/2" scratch on the bottom side of the bumper and charged me for repairs.

I've been renting cars for over 40 years and NEVER saw any rental company scam their customers for tiny scratches - especially ones like this that could be hand buffed with compound in a minute. The company is EZ Rental, sponsored by Expedia. The company is also America Car Rental which was bought by EZ Rental.

SAN FRANCISCO, CALIFORNIA -- I flew into San Francisco airport. I had a delay and had tried to call the local San Francisco office, but it kept just going to voicemail. Talked with the main call center and they said if I got there it should be okay. I arrived to the shuttle stop before the last shuttle was suppose to go and they never showed up. I tried to call them from the phone at the stop before the shuttle was suppose to arrive as did others in the group.

Tried to call and cancel the reservation and they said it would auto cancel. It is not worth the hassle to try and work with a group that does not even answer its phone or follow what they have told you in the instructions. I will not be renting from E-Z or Advantage rentals ever again.

FORT LAUDERDALE, FLORIDA -- If I could put 0 stars I would!! This company is garbage! They are sneaky and underhanded! They are complete ripoffs!! This was the first and LAST time renting from this company. I travel to Florida frequently and usually use another car rental company but decided to give EZ rental a try because it was last minute and got a better deal through them (or so I thought!) Turns out UNLIKE other rental car companies I have used previously, these pieces of trash will charge you a RIDICULOUS amount of money for toll charges! I was just charged 2 different times on my card for tolls and " administrative fees" $96 for one and $28 for the other! FOR TOLLS!!
Are you freakin serious!! SNEAKY bastards! BEWARE!!

ORLANDO, FLORIDA -- I had to cancel my rental from EZ Car rental 12 days before we were to arrive in FL. I was then told that I would be charged a $50 cancellation fee, because it wasn't a legitimate reason. I asked to speak to a supervisor and she told me the same thing. I was not disclosed this by the person when I call to inquire about renting from them. I was just told that I would be able to cancel. I does, when I looked in their fine print on my reservation, but I just think this is a bad business policy. It should clearly state that before you reserve. I will never, nor will I ever recommend this company to anyone. Is this the policy of other car rental companies? Never had to cancel before.

DENVER, COLORADO -- I rented a EZ Rent A Car at the International Airport EZ Rent A Car. I got to the counter and the girl asked me if I wanted to take out the collision insurance... I said NO I have my own insurance that will cover anything. Then when I got my contract to look over and sign I realized I had dropped my glasses in the shuttle. I told the girl I could not read the fine print. She told me I was waiving the insurance. But when I signed the contract... she had me initial 2 places.

Come to find out when I got home and looked at the contract with my glasses on... she had me sign Collision Damage Waiver. By initialing it... it reads you are agreeing to the insurance. They are very untruthful people after I told her I dropped my glasses. I will never rent from them again!!! They are just try and take all they can from people and are very dishonest!! They told me I have to go back into the Denver EZ Rent if I wanted to see about getting it corrected... I live in CA and did not notice this happened till I returned home and pulled it out of my wallet.

ZERO STARS --This is the first time that I ever felt strongly enough to write a review!! Rented through E-Z website for a car in Montreal, actual vehicle through Trans Canada Jet Car (an affiliate). WORST CUSTOMER SERVICE EVER. Vehicle that we reserved 6 months prior not available. Representative told us to go away, told my wife to shut up, and actually said, "It's not my job to get you a car." Finally settled for a vehicle nowhere near the one we reserved.

Upon return, left a watch in the car. After an argument, watch finally returned through UPS and they charged us $68 for a $17 UPS bill, and forged the amount on the invoice. Now disputing with our credit card. To make matters even worse, when I called to complain to E-Z Rental I was told that it wasn't their problem because it was an affiliate. Then the representative hung up on me while I was trying to explain. Listen to the reviews.

DENVER, COLORADO -- Just rented a car in August 2016 in Denver, CO. Due to our need to upgrade to a larger vehicle we paid more for the rental car than it cost for 3 people round-trip airfare. Absolutely insane, and this was with a discount we were told. Car was disgusting inside. I do not see how it had been cleaned in a long time. Food smeared on the control knobs and stuck in the seats. Everything we touched was covered in some gross, unidentified substance. I would not recommend renting from this company due to cost of rental and lack of maintaining vehicles.

DENVER, COLORADO -- To make a long story short: this company said today they want to send me to collections because I refuse to pay for damages I am NOT responsible for! I have written to BBB of Florida (their HQ) and FTC. I plan to write to the CEO and Insurance commissioner of CO where we rented the car to lodge complaints. Incidentally, I asked for and was not given the names of supervisors/managers two months ago. I did not cause damage to the car. The car was damaged, we took it because of a family emergency, and they have no proof what so ever we are responsible. We are not. Total scam. Avoid EZ Car Rental like the plague.