ORLANDO, FLORIDA -- I hadn't seen any reviews on this company until after I returned the car, but I don't understand why so many are negative... It sounds like some people didn't read the rental contract well and didn't know what they were getting, while others just had some bad luck. My experience with this location couldn't have gone better... I got the car I wanted, and they matched the price I found at another company. The car was virtually brand new in perfect shape and worked great.
The return process was very efficient -- an agent gave it a quick once over and verified it had a full tank (and I was never asked to prove I filled it up at a nearby station). I then entered my email on the agent's iPad and got the receipt on my phone seconds later. Overall, I couldn't have asked for a better experience.
DALLAS FOR WORTH AIRPORT, TEXAS -- In August 2013 I rented a car from E-Z Rent-A-Car for three days in Dallas Fort Worth airport in Texas. At the time I return the car an employee fully inspected the car from front bumper thought the rear bumper, from left side to right side, and from bottom to roof. There are no any damages found. We both signed the paper, and she brought me to the counter and I paid whatever cost for three days rental.
About three weeks after I got to home, I received a letter (bill) from Orlando of E-Z Rent-A-Car. The bill shows I damaged the car and estimated cost is almost $3000! There are 40 damages need to be repaired! They include four doors, roofing, front and rear bumper, even the trunk light, and so on. I was stocked. 40 spots damages the inspector on earth didn't see any of them at the time the car was returned?
After I consulted with professionals, I realize this is total a scam, a fraud, and **. As I didn't buy extra insurance which is about $25 per day, and E-Z Rent-A-Car knows my credit card has extra coverage for car rental, E-Z Rent-A-Car thought it has a change to fraud and hope to get paid from insurance company. That is illegal. I will never ever rent a car from E-Z Rent-A-Car again. Everyone should stay away from it as much as possible.
DENVER, COLORADO -- BE CAREFUL OF THEM SCAMMING YOU FOR CAR REPAIRS / DAMAGE THAT YOU DIDN'T DO. I rented there a few months ago for a week. I returned the car and everything looked good with no issues. After a few weeks I received a letter in the mail saying I returned the car with a flat tire and they are billing me for a new tire. I knew this couldn't be true because this car has a tire pressure warning for flat tires and it wasn't on when I returned it. I asked for supporting documents which the claims/risk dept sent.
They sent falsified check-in slip from that day saying there was a flat tire and a "customer filled accident report form" reporting a flat tire which I never filled out but someone in their office did to look like I filled it out. They also sent an invoice showing the price for the tire replacement and wrote on the tire invoice my car rental number it.
The only reason I knew this was a SCAM was because the date of the tire receipt was 2 DAYS BEFORE I RETURNED THE CAR while I was still driving the car. They falsified all these documents to try to make me pay for the repairs of another car. After I pointed this date error to the claims/risk dept, they just sent an email back saying they are dropping the claim with no explanation. If it wasn't for the date error, they would have made me pay for the repairs.
PHOENIX, SOUTH CAROLINA -- Our rental was hit by a thrown tire that cracked the bumper. Our insurers, USAA and American Express, paid the full cost of all repairs. Then E-Z's hired guns came after us to collect equivalent rental fees for the 11 days it says the car was out of service (Can't believe it takes 11 days to replace a Camry bumper in Phoenix).
American Express offered to cover the fees if E-Z would provide service logs proving the car was out of service. E-Z refused to provide the logs (my bet is it was fixed in a day or two) but their hired guns still threatened our credit rating if we refused to pay. We finally decided it wasn't worth the risk and paid. So, don't think your insurance will cover you with E-Z if you have an accident. They'll scam you for loss of service fees and refuse to back it up.
LAX, CALIFORNIA -- This company regularly has lines to pick up reserved cars of 2.5 hours- totally unexpected and unacceptable- especially after flying across country. The shuttle bus driver returning us to LAX is a dangerous and scary driver - jack rabbit starts, sudden stops, corners taken too fast. Very dangerous on a bus with nothing to hold onto. He wouldn't announce terminals and passengers bypassed their stops.
I hope the company reaches out to me for his photo (he keeps his ID hidden in a pocket). Never again will I rent from them - just like I haven't rented from Alamo for past 20 years after arriving in Florida to a room of 50 people and no cars with agents telling customers they reserved a price, not a car.
CABO SAN LUCAS, MEXICO -- Expedia is advertising Mexico car rentals with EZ Car Rental also known as America Car Rental. DON'T DO BUSINESS WITH EZ CAR RENTAL. When I returned my rental vehicle the attendants inspected the car with a magnifying glass to find ANY possible scratches or dents of any size to charge me for. They INSPECTED INSIDE WHEEL WELLS, HUBCAPS and UNDER THE CAR for scratches. They found a 1/2" scratch on the bottom side of the bumper and charged me for repairs.
I've been renting cars for over 40 years and NEVER saw any rental company scam their customers for tiny scratches - especially ones like this that could be hand buffed with compound in a minute. The company is EZ Rental, sponsored by Expedia. The company is also America Car Rental which was bought by EZ Rental.
SAN FRANCISCO, CALIFORNIA -- I flew into San Francisco airport. I had a delay and had tried to call the local San Francisco office, but it kept just going to voicemail. Talked with the main call center and they said if I got there it should be okay. I arrived to the shuttle stop before the last shuttle was suppose to go and they never showed up. I tried to call them from the phone at the stop before the shuttle was suppose to arrive as did others in the group.
Tried to call and cancel the reservation and they said it would auto cancel. It is not worth the hassle to try and work with a group that does not even answer its phone or follow what they have told you in the instructions. I will not be renting from E-Z or Advantage rentals ever again.
ORLANDO, FLORIDA -- I had to cancel my rental from EZ Car rental 12 days before we were to arrive in FL. I was then told that I would be charged a $50 cancellation fee, because it wasn't a legitimate reason. I asked to speak to a supervisor and she told me the same thing. I was not disclosed this by the person when I call to inquire about renting from them. I was just told that I would be able to cancel. I does, when I looked in their fine print on my reservation, but I just think this is a bad business policy. It should clearly state that before you reserve. I will never, nor will I ever recommend this company to anyone. Is this the policy of other car rental companies? Never had to cancel before.
DENVER, COLORADO -- I rented a EZ Rent A Car at the International Airport EZ Rent A Car. I got to the counter and the girl asked me if I wanted to take out the collision insurance... I said NO I have my own insurance that will cover anything. Then when I got my contract to look over and sign I realized I had dropped my glasses in the shuttle. I told the girl I could not read the fine print. She told me I was waiving the insurance. But when I signed the contract... she had me initial 2 places.
Come to find out when I got home and looked at the contract with my glasses on... she had me sign Collision Damage Waiver. By initialing it... it reads you are agreeing to the insurance. They are very untruthful people after I told her I dropped my glasses. I will never rent from them again!!! They are just try and take all they can from people and are very dishonest!! They told me I have to go back into the Denver EZ Rent if I wanted to see about getting it corrected... I live in CA and did not notice this happened till I returned home and pulled it out of my wallet.
ZERO STARS --This is the first time that I ever felt strongly enough to write a review!! Rented through E-Z website for a car in Montreal, actual vehicle through Trans Canada Jet Car (an affiliate). WORST CUSTOMER SERVICE EVER. Vehicle that we reserved 6 months prior not available. Representative told us to go away, told my wife to shut up, and actually said, "It's not my job to get you a car." Finally settled for a vehicle nowhere near the one we reserved.
Upon return, left a watch in the car. After an argument, watch finally returned through UPS and they charged us $68 for a $17 UPS bill, and forged the amount on the invoice. Now disputing with our credit card. To make matters even worse, when I called to complain to E-Z Rental I was told that it wasn't their problem because it was an affiliate. Then the representative hung up on me while I was trying to explain. Listen to the reviews.