PENNSYLVANIA -- Hello. I feel blessed to have found this site. I just finish dealing with eBay as a first-time customer. Place an order and December was told that my order would be processed and sent between January 1st and February 18th. The problem is on the website where you place your order I put in my name the street address & city and state a lot of course with the ZIP code. When I got the confirmation that the order was processed they had the city, the state and a zip code correct but where my name had been they had my email address of course. That's a major problem. You can't ship something to a email address, when I order online I always make a printout of the page that I ordered from and of course on that print out the name and everything else that's needed to ship a package was correct.
Call customer service they pointed out it was to the email address. I told them that's not originally how it happened however at this point I would like a refund. They told me to try to contact the seller. I had done so in the past but nothing would happen. It turns out that the eBay Seller... lucklie-97(89) resides in China and I told customer service I needed a tracking number. eBay's customer service couldn't even locate a tracking number. They gave me an ID number. I asked, "All right can you provide me with the phone number or email address for the seller so that I could actually get in contact with them?" They told me that they would issue me a refund after.
Here's the funny part wait for it, wait, for it... until the seller received the package back; yes, I know how could the damn package be received back by the seller hack replace the original address with that email address? And yes I reiterated that with the C.S. Department & much like Groundhog Day. She repeated the same thing about receiving the package back. I told her, "Alright it's not rocket science. Let's just employed a God-given common sense things since we know there's no package to be returned because it was going to email address and just refund my money" and again yes, 3rd said the same thing about the package being returned.
What have I learned about eBay imbeciles work at eBay's customer service and we all should be concerned about the cells coming from outside of our country when we are using our banking information to make these purchases. I don't know about Ebay's customers past and present but I felt that this cell was definitely fraudulent already. Have changed banking information ASAP! Everyone needs BEWARE when dealing with EBAY.
CALIFORNIA -- They will return your item no matter if buyer keeps parts from the item or ships you a empty box and you will pay the shipping both ways and eBay will keep the selling fees for that item that you sold and they returned. As soon as I found out that I was getting crooked by that theifing company I called eBay and I asked, "How can you keep the selling fees on a item you sold and was forced to return and give refund to buyer." They said it's eBay policy. Sounds like eBay policy is to crook all the money that they can from us little guys that are trying to take care of their family and pay some bills but when you have a policy that I pay selling fees when you eBay gives the return and not me and keep your part of the sell.
I took all my listings down and eBay can kiss my **. That's why they don't care to refund. They're making double about $80 from me and I lost $60 on the shipping and eBay made on the shipping to on 1 item. How do they think we can make it selling on eBay when they have a fee for everything. List fee. Sale fee. eBayship fee on shipping not the actual shipping. And PayPal fees. I bet their employees pay a fee for coming in their door to work. Fees to use bathroom, fees for drinking water from fountain - FEES would be better name than eBay.
MOUNTAIN VIEW, CALIFORNIA -- I've have been a seller on eBay for many years. They've outgrown their britches and now seek every possible way to squeeze a dime out of you. What use to be free is now gone. They've taken away the myEbay page and replaced it with a page designed to force you to look at your listings individually, which is very time consuming. If you want to relist multiple items, you must upgrade to a store account. My point is just this; I've had 100% on both my accounts for years, without the appreciation of that effort, they change whatever works for me to effectively, easily, with very little effort manage my listings to the most basic, bare bones editing tools. Wonder how many other sellers are going to leave?
Also, beware of buyers who set up fake accounts to buy your items and never pay, this is so they can corner a market and frustrate you. Ebay does nothing with these sorts of individuals. You block that seller and eBay seems to forget you have a problem with that individual, they set up a new account and bid on your item with no intent on paying. Try your luck with Facebook Marketplace, you can ship on your own through your Pay-Pal account or meet people at drop sites... It's FREE!
HOUSTON, TEXAS -- I made my biggest mistakes not listen to the reviews about eBay site. They deceive and send you the wrong item and when you contact them it is like talking to idiots. The only contact way is via messages and they might reply after a long time telling you the item was delivered then you have to repeat again and again with them it is the wrong item then no more hearing from them after sometimes. Please be careful. Do not fall in the same mistake. There so many victims. Read the review. There other more decent sites than eBay.
ARIZONA -- I recently sold a bicycle on eBay. It was my first transaction on eBay and it will be my last. The sale occurred over two weeks ago and the bike was hand delivered to the buyer the day after the purchase. The money was paid by the buyer to PayPal. It is sitting in my PayPal account like it has for the past two weeks with a hold put on it by eBay. I have called and asked why the money has not been released. The carefully trained lady reading from what appeared to be a script with a south Asian accent kept saying I was new and so they had to hold the money. She admitted they had confirmation from the buyer that he had the bike and they knew the money had been paid. She apologized and sent me to another lady was even more polite. After a long and extended discussion the last lady said she would manually release the hold and the money should be available within 24 hours. How much did eBay make on my money.
EVERYWHERE, CALIFORNIA -- I received a completely different item than the one I purchased and eBay closed the case because I did receive SOMETHING according to the tracking. The second time I tried to get a refund, the same thing happened because the seller shipped an empty envelope with tracking. I guess as long as something is shipped with tracking, eBay doesn't care what the buyer gets, if anything. I won't be purchasing anything through eBay until they really honor their so-called "Buyer Guarantee". The bad sellers are ruining it for the good sellers.
SAN JOSE, CALIFORNIA -- March 12, I asked seller by this name gard2109 on eBay to see if there is any chipped veneers or any wood damages on Broyhill Brasilia dressers. Seller by this name gard2109 said No damages and are in Good condition. So I bought it for $720 plus $483 shipping from Hampton Bays to Rochester NY.
When I received them... I was shocked! It has many water marks, chipped veneers, busted corner of both dressers! I opened not as described dispute. Seller gard2109 sent very blurry pictures in their defenses. I sent them very clear pictures of both dressers that has many damages. At the end eBay wants me to return these furniture to get refund but the seller gard2109 emailed me and told me not to return as they won't take it back regardless that the return was accepted via eBay. Plus I was forced to pay for shipping them back to seller gard2109 just to get $720 refund.
I am not willing to pay another $483 to ship them back to seller gard2109. I feel Seller gard2109 should pay for the shipping to get it back and refund me $720 plus $483 shipping. At the end eBay and PayPal let Seller gard2109 who LIED win!
SAN JOSE, CALIFORNIA -- eBay/PayPal unsecure payment, bad buyer protection, even cannot find transaction ID for my purchase. I bought APPLE IPHONE 7 on eBay on 9/23/2018 for $389.78. The product description said it's brand new. I have no service problem since 12/08/2018. It's an known issue for IPHONE 7. I sent it to an APPLE repair shop, they confirmed it, and later they informed me it's a sold as it phone, not a brand new phone. Apple's warranty does not cover it. The seller would not refund it.
Then I contact eBay for their customer protection. eBay's PayPal service is supposed to protect me for 6 month. So I contact eBay and PayPal, they could not find my transaction. I did pay the full amount on eBay site, at that time eBay website had a glitch, so the eBay seller sent me an email. Said he manually processed my payment, it was successful, then shipped the product to me.
Seller would not return or refund for me. eBay or PayPal would not protect me at all. They kicked back and forth, said they could not find the transaction ID, even it clearly shows on my purchase history. They would not even let me write review, since this purchase passed 60 days. I would like other consumer know eBay is a marketplace for fraud seller, they will not protect you.
N/A, WASHINGTON -- My Comcast account was compromised, the perpetrator used my email account to access my eBay account and request a password one to access. (Can't believe eBay would do this.) They just sent the access info to the perpetrator without requiring an answer to a secret question or any other verification it was me. If you have your PayPal linked to your eBay account un-link it now.
The perpetrator purchased an item in Euros on my eBay account and because I linked my PayPal account there was no check to see if I was approving the translation so the payment was made, eBay notified me of the fraudulent purchase and removed the item from their site, eBay told me that they would handle it, they didn't!
I contacted PayPal and opened a Fraud report but because eBay had processed the transaction PayPal denied the claim as it was not fraudulent in their opinion because the transaction was processed with the saved link info from eBay. Because eBay knew that this was a fraudulent purchase on their site and did not take care that they allowed someone to access my account that was not me I feel that this is eBay's responsibility!
I continue to get the runaround from eBay and they want PayPal to initiate a three way call with me and eBay and PayPal that I need to setup - LOL PayPal does not want to do this and eBay won't do it! Even after eBay sent a fraud report to PayPal they are not interested in reopening the fraud case and say this is not their problem, eBay insists that it is PayPal's problem.
I think this is eBay's problem with their lack of security both in letting someone into my account and not making sure that the purchase was approved by me by simple asking for my password before processing the transaction! Long story short - un-link PayPal from eBay in your account and do not trust eBay to do the right thing! I think PayPal also has some liability in this. I bet lots of people have been through this and gotten the shaft!
An eBay seller since 2000, until this last one I had 374 continuous transactions all with 100% positive feedback. I have always obeyed the eBay rules. I have better communications in terms of depth and speed; ship and pack much better; and each transaction I sell has my customer getting at least three emails from me plus a ship date email with tracking number. Every time. I am a legend at description and have many many superlative comments in the all positive feedbacks.
A few week ago I sold my grandson's very expensive, almost brand new, and perfectly functioning game computer on an auction listing. When the buyer won it, he/it send a message in response to request to pay that he no longer wanted it. When I refused to cancel, he posted the only negative feedback I have ever gotten that I wouldn't let him walk. eBay's response to my complaint about the buyer was they would ask him to withdraw the feedback. He/it of course never responded. eBay won't withdraw the feedback. Horrible support for someone who has gone to lengths less than 1% of all the eBay sellers go to insure perfection. eBay is a computer run, techno-nerd money maker that has abandoned its original principles: do it right, do it fairly, feedback is the essence of the program.