SAN JOSE, CALIFORNIA -- eBay/PayPal unsecure payment, bad buyer protection, even cannot find transaction ID for my purchase. I bought APPLE IPHONE 7 on eBay on 9/23/2018 for $389.78. The product description said it's brand new. I have no service problem since 12/08/2018. It's an known issue for IPHONE 7. I sent it to an APPLE repair shop, they confirmed it, and later they informed me it's a sold as it phone, not a brand new phone. Apple's warranty does not cover it. The seller would not refund it.
Then I contact eBay for their customer protection. eBay's PayPal service is supposed to protect me for 6 month. So I contact eBay and PayPal, they could not find my transaction. I did pay the full amount on eBay site, at that time eBay website had a glitch, so the eBay seller sent me an email. Said he manually processed my payment, it was successful, then shipped the product to me.
Seller would not return or refund for me. eBay or PayPal would not protect me at all. They kicked back and forth, said they could not find the transaction ID, even it clearly shows on my purchase history. They would not even let me write review, since this purchase passed 60 days. I would like other consumer know eBay is a marketplace for fraud seller, they will not protect you.
PENNSYLVANIA -- Hello. I feel blessed to have found this site. I just finish dealing with eBay as a first-time customer. Place an order and December was told that my order would be processed and sent between January 1st and February 18th. The problem is on the website where you place your order I put in my name the street address & city and state a lot of course with the ZIP code. When I got the confirmation that the order was processed they had the city, the state and a zip code correct but where my name had been they had my email address of course. That's a major problem. You can't ship something to a email address, when I order online I always make a printout of the page that I ordered from and of course on that print out the name and everything else that's needed to ship a package was correct.
Call customer service they pointed out it was to the email address. I told them that's not originally how it happened however at this point I would like a refund. They told me to try to contact the seller. I had done so in the past but nothing would happen. It turns out that the eBay Seller... lucklie-97(89) resides in China and I told customer service I needed a tracking number. eBay's customer service couldn't even locate a tracking number. They gave me an ID number. I asked, "All right can you provide me with the phone number or email address for the seller so that I could actually get in contact with them?" They told me that they would issue me a refund after.
Here's the funny part wait for it, wait, for it... until the seller received the package back; yes, I know how could the damn package be received back by the seller hack replace the original address with that email address? And yes I reiterated that with the C.S. Department & much like Groundhog Day. She repeated the same thing about receiving the package back. I told her, "Alright it's not rocket science. Let's just employed a God-given common sense things since we know there's no package to be returned because it was going to email address and just refund my money" and again yes, 3rd said the same thing about the package being returned.
What have I learned about eBay imbeciles work at eBay's customer service and we all should be concerned about the cells coming from outside of our country when we are using our banking information to make these purchases. I don't know about Ebay's customers past and present but I felt that this cell was definitely fraudulent already. Have changed banking information ASAP! Everyone needs BEWARE when dealing with EBAY.
SAN JOSE, CALIFORNIA -- March 12, I asked seller by this name gard2109 on eBay to see if there is any chipped veneers or any wood damages on Broyhill Brasilia dressers. Seller by this name gard2109 said No damages and are in Good condition. So I bought it for $720 plus $483 shipping from Hampton Bays to Rochester NY.
When I received them... I was shocked! It has many water marks, chipped veneers, busted corner of both dressers! I opened not as described dispute. Seller gard2109 sent very blurry pictures in their defenses. I sent them very clear pictures of both dressers that has many damages. At the end eBay wants me to return these furniture to get refund but the seller gard2109 emailed me and told me not to return as they won't take it back regardless that the return was accepted via eBay. Plus I was forced to pay for shipping them back to seller gard2109 just to get $720 refund.
I am not willing to pay another $483 to ship them back to seller gard2109. I feel Seller gard2109 should pay for the shipping to get it back and refund me $720 plus $483 shipping. At the end eBay and PayPal let Seller gard2109 who LIED win!
CALIFORNIA -- They will return your item no matter if buyer keeps parts from the item or ships you a empty box and you will pay the shipping both ways and eBay will keep the selling fees for that item that you sold and they returned. As soon as I found out that I was getting crooked by that theifing company I called eBay and I asked, "How can you keep the selling fees on a item you sold and was forced to return and give refund to buyer." They said it's eBay policy. Sounds like eBay policy is to crook all the money that they can from us little guys that are trying to take care of their family and pay some bills but when you have a policy that I pay selling fees when you eBay gives the return and not me and keep your part of the sell.
I took all my listings down and eBay can kiss my **. That's why they don't care to refund. They're making double about $80 from me and I lost $60 on the shipping and eBay made on the shipping to on 1 item. How do they think we can make it selling on eBay when they have a fee for everything. List fee. Sale fee. eBayship fee on shipping not the actual shipping. And PayPal fees. I bet their employees pay a fee for coming in their door to work. Fees to use bathroom, fees for drinking water from fountain - FEES would be better name than eBay.
MOUNTAIN VIEW, CALIFORNIA -- I've have been a seller on eBay for many years. They've outgrown their britches and now seek every possible way to squeeze a dime out of you. What use to be free is now gone. They've taken away the myEbay page and replaced it with a page designed to force you to look at your listings individually, which is very time consuming. If you want to relist multiple items, you must upgrade to a store account. My point is just this; I've had 100% on both my accounts for years, without the appreciation of that effort, they change whatever works for me to effectively, easily, with very little effort manage my listings to the most basic, bare bones editing tools. Wonder how many other sellers are going to leave?
Also, beware of buyers who set up fake accounts to buy your items and never pay, this is so they can corner a market and frustrate you. Ebay does nothing with these sorts of individuals. You block that seller and eBay seems to forget you have a problem with that individual, they set up a new account and bid on your item with no intent on paying. Try your luck with Facebook Marketplace, you can ship on your own through your Pay-Pal account or meet people at drop sites... It's FREE!
HOUSTON, TEXAS -- I made my biggest mistakes not listen to the reviews about eBay site. They deceive and send you the wrong item and when you contact them it is like talking to idiots. The only contact way is via messages and they might reply after a long time telling you the item was delivered then you have to repeat again and again with them it is the wrong item then no more hearing from them after sometimes. Please be careful. Do not fall in the same mistake. There so many victims. Read the review. There other more decent sites than eBay.
ARIZONA -- I recently sold a bicycle on eBay. It was my first transaction on eBay and it will be my last. The sale occurred over two weeks ago and the bike was hand delivered to the buyer the day after the purchase. The money was paid by the buyer to PayPal. It is sitting in my PayPal account like it has for the past two weeks with a hold put on it by eBay. I have called and asked why the money has not been released. The carefully trained lady reading from what appeared to be a script with a south Asian accent kept saying I was new and so they had to hold the money. She admitted they had confirmation from the buyer that he had the bike and they knew the money had been paid. She apologized and sent me to another lady was even more polite. After a long and extended discussion the last lady said she would manually release the hold and the money should be available within 24 hours. How much did eBay make on my money.
USA, CALIFORNIA -- Yes, once again, eBay is choosing to rip off the seller by charging for auctions in which there are no sales. I, for one, will not open another auction until you have returned to asking for payment after each sale, as opposed to charging for non-selling auctions, as well as completed sales.
It is completely unnecessary to do it this current way, as opposed to charging a little more on each completed sale, if that is truly what the company needs to do; however, my strong suspicion is your main officers are greedy for extra profit, even though they make more & more money simply through product price inflation, which gives eBay and PayPal increased dollars in fees. I simply don't understand these boneheaded moves.
I can guarantee you, eBay & PayPal already know how unpopular a decision you have made, based on what your selling customers are telling you & the way they are walking away, by slowly pulling product off your shelves, & taking their business somewhere else, as each auction becomes no more, due to this barbaric double-dip charging.
I am so ticked off at your executives right now, whereas, I was essentially moderately happy with eBay & PayPal, your pseudo 'spin-off' company, where, combined, you make 15%+ profit on each sale. Sure you charged a little too much, but at least we could measure our profit & loss on each sale, as opposed to getting ripped off before we even sell an item.
I hope you don't draw out the inevitable move back to sanity for months & months; that would be foolhardy. In the meantime, I'll move my sales to Etsy, where we have a much better deal, albeit less of a buyer base - & perhaps we will b able to build up Etsy & other sites to make the 'playing field' a little more even... but still, I would hate to see eBay to be so greedy & foolish that the company stumbles its way down the path of self-destruction, like such companies as Blockbuster, for instance, who stood in the dark, completely clueless as to what was going on around them. That would be a shame for all of us, eBay & PayPal, included.
CALIFORNIA -- I bid a cell phone on eBay from a seller "**" (no longer listing as seller. From what I heard from eBay they terminate this seller). Cell phone description is "brand new, unlocked (means you can use any sim card worldwide). I paid $481, no description where it's coming from, where it was manufactured. But instead all I know is I am making my transaction from an American resident and was affirmed by eBay that this seller is a U.S. resident.
Date of transactions are as follows: bidding ended 3-27-13, I paid it right away cause I want to get it fast to excitement. Waiting period is till 4-5-13. I was constantly checking online the status of shipment cause my waiting period is over.
My expectation from eBay at least email me. Since it's a computerized technology of selling stuff, they would monitor this seller and ask the seller why is it not yet being mailed for shipment since they already collected the fees for this transaction. I presumed they never care cause I did not received any email from them or from the seller. So at this instance I decided to ask the seller about this fully paid transaction. The seller wrote a reply telling me its "out of stock." To cut short I have a bitter communication with this seller.
I send a communication that I am going to sue him/her in the court of Washington state for "breach of contract on a fully paid item" and he/she will be coming to my state to attend the hearing and will pay all the legal fees. But I stated a demand that I should receive the item on or before 4-10-13, otherwise he or she have to face the legal consequence.
Comes 4-10-13 I got the package shipment. To my excitement I opened the package and install my existing sim card from my iPhone and boom it works seamlessly. But comes 1st week of July 2013 this Nokia Lumia acting up differently showing sluggish, slow, goes to different windows, goes on a blank dark screen. I search on internet how to reset this cell phone at Nokia.com/support page. So it did work for a little bit amount of time then it started acting up again differently.
This time I called USA Nokia and tried to get a warranty support from them. First Nokia asked me to give them the "IMEI no." Come to find out Nokia USA said they will not cover this for warranty cause it was made in "Vietnam". I tried calling back Nokia on different occasions expecting some changes about giving warranty but unfortunately "negative". Now I started investigating on the packaging of shipment. I came to find out it came from Hong Kong and manufactured in Vietnam. Those are two different countries. I explained this to eBay but help still to no avail. eBay only wants their monies of listing fees.
So consumers out there beware of Nokia product. They don't give international warranty though it was affirmed that it is their product. On this 3rd week of July I called eBay trying how to resolve the issue. EBay representative can't help me, so I went to a different venue and it's the credit card company Citibank. This credit card company is really very helpful when it comes to product dissatisfaction. What my credit card did is they called PayPal and we are on a group conversation over the phone and PayPal said they will try to resolved this issue within 30 days and send me by email reference case number.
Presently, I'm waiting what's going to come up. Recap is eBay is not worth keeping in buying stuff and its a wide door open for smuggling since seller was able to shipped this item in USA avoiding to pay import tax.
CALIFORNIA -- I sent the letter included below to eBay in December 2012 with no acknowledgment. I have several emails from eBay and spoke with them as recently as Saturday June 1, 2013- on which date I was told if I paid an outstanding balance of $8.95 my account would be reinstated in 24 hours. I paid it immediately and my account remained suspended. I called again on June 3, 2013 and was told if I enrolled a credit card as an eBay fees backup payment method, then my account would be reinstated immediately. It was not and is not.
I called again on June 4, 2013 and was informed that because I had a number of unpaid item cases that I was banned for life on eBay. I asked to speak with someone to appeal that decision based on the fact that I was in a very abusive relationship with a man determined to do everything he could to hurt me emotionally, physically, financially and socially.
He had access to all of my passwords, my computer, iPod, phone and phone records, banking, credit cards and he set forth to discredit me and succeeded. Every single bank, credit card company, family member, health care worker has worked with me to restore my credibility and fix the damage done except eBay - the one I depend on to earn a living.
They will not allow me to appeal with documentation of the severe abuse he subjected me to and blame me for the damage he did and will not reconsider any legal, physician's statement, letters of support from domestic violence advocates, proof of me changing all my accounts, phone number. And because he could access that account on my computer, they have let him do the worst damage imaginable - I have suffered terrible economic losses and uncertainty over being banned from selling on eBay without any consideration for reasons that has ever been fully articulated.
I can no longer support myself at all and have had no luck finding work. I am on the verge of becoming homeless and have no way to pay for my room I rent, phone, medicine, bus pass and buy my cat food. My parents are deceased and my siblings cannot or will not help - I have exhausted all help my friends can offer. I can't believe that a company of this size and importance doesn't have any policies regarding victims of domestic violence.
Of course I cannot be the only person to discover selling on eBay as a way to support oneself and get out. Problem is he installed software on my computer and abused all my personal information. He even sent private pictures to my family and friends. Can anyone help me with this?
How can a company be so capricious and dishonest and outright ruin someone's life when by their own admission my compliance with their rules and policies was always high and my feedback 100% positive? Can someone PLEASE help me?
You don't know me. I am not anyone notable. I have been absent from the world at large for years only having just begun to re-emerge after escaping an abusive relationship that continues to threaten to swallow me alive leaving no trace of my existence. I have no money, no list of distinguished accomplishments. My parents are deceased and having grown up in dysfunction, I have no other family, no relatives to whom I can turn to for help.
Like most battered women, I have no friends - developing any type of friendship was prohibited by my abuser. After 2 hospitalizations and having nearly succeeded in ending my own life to escape the intolerable conditions in which I was intimidated and coerced to exist - I knew I had to escape which meant I had to have some means with which to support myself. Extricating oneself from domestic violence is near impossible without help. I am afraid to seek regular employment because my abuser Is determined to destroy me because I left.
I was able to escape by opening a clandestine eBay account and selling clothing and boxed family heirlooms on eBay... I left in March and have encountered numerous difficulties and sabotage by my former partner. By the grace of God, through eBay, I was able to break free from my abuser and manage to keep a roof over my head and get my basic needs met - and I do mean just barely!- but I am alive, I exist and I am visible again which is worth more than anyone apart from those who share my experience can ever imagine!
Today, every hope I dared to have again, my ability to support myself and my freedom - actually my survival were all shattered today when eBay suspended my account because I couldn't always pay for items- which I regret and would gladly forfeit any privilege to buy on eBay if I could just keep my seller account which to me, quite literally is life or death.
I have called repeatedly today. Been told to stop crying and calm down as calls were lost during transfers, being left on 20 to 30 minute holds only to be told someone would call me back but I had to change my number last week due to harassment from my ex and no one seems to understand when I beg them to update my number so someone CAN call me back nor will anyone explain WHY they did this without telling me that this was about to happen - HOW did this come about? WHY no mention of this.
I spoke to them earlier this week. I was led to believe everything was okay and I was not about to be suspended - and why they feel I had too many "not as described issues" when None have counted against me and there were 3 ever opened... But no one will speak to me and explain what happened or why I wasn't instructed that this was imminent.
They restricted my buying privilege for 7 days, reinstated it yesterday and then suspended my account indefinitely today and tell me if I try to open another account they'll suspend it too... I am desperate for information - for an opportunity to right where I have erred and have more guidance - some concrete rules to follow and clear proscribed consequences not things that hit you out of the blue.
I am so desperate, I am begging for your help. I know from reading your story that you are on a committee and clearly someone eBay values and is proud to be affiliated with. I have nowhere to turn and no place else to go. If I can't have my seller account restored right away - I will be homeless in 2 weeks or forced to return to my ex where I cannot even fathom the punishing hell he will subject me to for having left. Neither option is livable - that account is literally my life.
I never have to be allowed to buy anything on eBay ever again- just someone please, anyone- help me at least have a chance to talk to someone or be granted only selling privileges - or some forgiveness - and FAST! I cannot make rent come January 1 without the account restored - not asking anyone for any money, any support other than to believe in me, honor the fact that while imperfect, I am doing my best to pull myself up and out of darkness ... Please!