SAN JOSE, CALIFORNIA -- eBay/PayPal unsecure payment, bad buyer protection, even cannot find transaction ID for my purchase. I bought APPLE IPHONE 7 on eBay on 9/23/2018 for $389.78. The product description said it's brand new. I have no service problem since 12/08/2018. It's an known issue for IPHONE 7. I sent it to an APPLE repair shop, they confirmed it, and later they informed me it's a sold as it phone, not a brand new phone. Apple's warranty does not cover it. The seller would not refund it.
Then I contact eBay for their customer protection. eBay's PayPal service is supposed to protect me for 6 month. So I contact eBay and PayPal, they could not find my transaction. I did pay the full amount on eBay site, at that time eBay website had a glitch, so the eBay seller sent me an email. Said he manually processed my payment, it was successful, then shipped the product to me.
Seller would not return or refund for me. eBay or PayPal would not protect me at all. They kicked back and forth, said they could not find the transaction ID, even it clearly shows on my purchase history. They would not even let me write review, since this purchase passed 60 days. I would like other consumer know eBay is a marketplace for fraud seller, they will not protect you.
N/A, WASHINGTON -- My Comcast account was compromised, the perpetrator used my email account to access my eBay account and request a password one to access. (Can't believe eBay would do this.) They just sent the access info to the perpetrator without requiring an answer to a secret question or any other verification it was me. If you have your PayPal linked to your eBay account un-link it now.
The perpetrator purchased an item in Euros on my eBay account and because I linked my PayPal account there was no check to see if I was approving the translation so the payment was made, eBay notified me of the fraudulent purchase and removed the item from their site, eBay told me that they would handle it, they didn't!
I contacted PayPal and opened a Fraud report but because eBay had processed the transaction PayPal denied the claim as it was not fraudulent in their opinion because the transaction was processed with the saved link info from eBay. Because eBay knew that this was a fraudulent purchase on their site and did not take care that they allowed someone to access my account that was not me I feel that this is eBay's responsibility!
I continue to get the runaround from eBay and they want PayPal to initiate a three way call with me and eBay and PayPal that I need to setup - LOL PayPal does not want to do this and eBay won't do it! Even after eBay sent a fraud report to PayPal they are not interested in reopening the fraud case and say this is not their problem, eBay insists that it is PayPal's problem.
I think this is eBay's problem with their lack of security both in letting someone into my account and not making sure that the purchase was approved by me by simple asking for my password before processing the transaction! Long story short - un-link PayPal from eBay in your account and do not trust eBay to do the right thing! I think PayPal also has some liability in this. I bet lots of people have been through this and gotten the shaft!
An eBay seller since 2000, until this last one I had 374 continuous transactions all with 100% positive feedback. I have always obeyed the eBay rules. I have better communications in terms of depth and speed; ship and pack much better; and each transaction I sell has my customer getting at least three emails from me plus a ship date email with tracking number. Every time. I am a legend at description and have many many superlative comments in the all positive feedbacks.
A few week ago I sold my grandson's very expensive, almost brand new, and perfectly functioning game computer on an auction listing. When the buyer won it, he/it send a message in response to request to pay that he no longer wanted it. When I refused to cancel, he posted the only negative feedback I have ever gotten that I wouldn't let him walk. eBay's response to my complaint about the buyer was they would ask him to withdraw the feedback. He/it of course never responded. eBay won't withdraw the feedback. Horrible support for someone who has gone to lengths less than 1% of all the eBay sellers go to insure perfection. eBay is a computer run, techno-nerd money maker that has abandoned its original principles: do it right, do it fairly, feedback is the essence of the program.
eBay is crap! If you sell there they will put a hold on your money through PayPal for no reason and not even contact you about it. I've had problem after problem with them and will not only not sell there anymore but I will also never buy from the site again! Not worth it! That's a horrible way to run a company. They expect me to send off the purchased item and I have to wait 21 days to get the money and the shipping money. This is the second time they have done this. Never again! I'll sell elsewhere!
OHIO -- Recently I sold an item on eBay for 500 dollars. The seller's fee was 91 dollars and change. That was in May. Now it's July and I get another bill for shipping for 83 dollars. Thinking that the first bill was including shipping I was confused so I called CS at eBay and was told it was the way I listed the item that it cost so much. Now the reason it cost so much was because they rolled the item over automatically and I was double billed guess I missed one of their mini boxes to check.
When I asked if the customer service agent thought that selling an item for 500 dollars and paying 173 dollars in fees seems like too much I got silence on the line for over 2 minutes. Just had nothing to say. Should have used Craigslist wouldn't have cost me anything. Never ever sell on eBay again. Seller beware.
FORNEY, TEXAS -- I was looking for a boat when I saw one online for a good price. I make contact through the site and was ready to purchase. The email response stated I would have to purchase eBay gift cards because they protect both the buyer and the seller. They went on to say that with using eBay I would have 5 days after purchase to refuse purchase if I desired. It sounded good to me.
They also gave me a phone number to call which I did. I called and they told me to purchase cards, and where, and call them back with the scratch-off numbers. They also sent a confirmation email back which had eBay's colored logo and it looked good to me. I followed their instructions, then about 40 hours later a friend said maybe it was a scam.
I searched and found another phone # for eBay, called them and they said it was a scam. I went through their process of proving I owned the cards and had possession. Then eBay said I had to verify my PayPal acct. and link it to eBay and "YES" they would transfer the money I lost to the Paypal acct... Then 5 days later I called and "Katura" said "NO" it was an agent error and I would not get the money.
Not only are they liars but the should have recourse to someone using these cards for fraud. They said you only have to open an account to use the eBay gift cards, no credit information is required. That is bad business. eBay stinks.
NEW JERSEY -- Purchased 2 phones from Misty Electronics and am very pleased with my purchase. The whole transaction from start to finish couldn't have went any smoother. They have an eBay store and a website where you can find lots of great deals and lot of different brands and phone models.
SAN JOSE, CALIFORNIA -- March 12, I asked seller by this name gard2109 on eBay to see if there is any chipped veneers or any wood damages on Broyhill Brasilia dressers. Seller by this name gard2109 said No damages and are in Good condition. So I bought it for $720 plus $483 shipping from Hampton Bays to Rochester NY.
When I received them... I was shocked! It has many water marks, chipped veneers, busted corner of both dressers! I opened not as described dispute. Seller gard2109 sent very blurry pictures in their defenses. I sent them very clear pictures of both dressers that has many damages. At the end eBay wants me to return these furniture to get refund but the seller gard2109 emailed me and told me not to return as they won't take it back regardless that the return was accepted via eBay. Plus I was forced to pay for shipping them back to seller gard2109 just to get $720 refund.
I am not willing to pay another $483 to ship them back to seller gard2109. I feel Seller gard2109 should pay for the shipping to get it back and refund me $720 plus $483 shipping. At the end eBay and PayPal let Seller gard2109 who LIED win!
SAN JOSE, CALIFORNIA -- I bought a car from a eBay seller Miracle Autosport with a 100% feedback. The car was listed as straight and stunning and when I received the car it was wrecked on the quarter panel and had bad road rash. I complained to eBay and was told there was nothing that can be done. They told me that is what the feedback is for, your experience.
The seller ignored all my emails to fix their misrepresented car. I left a negative feedback and the seller went through eBay (net neutral which is supposed to be a final resolution and both parties have to live with) to get the feedback removed and they lost because I had all the documents to backup my claim and the feedback was reinstated and the seller was going to pay for the repairs only to get me to remove my negative feedback when eBay sent me a policy violation saying my feedback would be removed.
It didn't say why so I called and complained 4 times and I put an email violation in against the seller for trying to pay me by putting money in my pocket to remove the negative feedback which is a policy violation and I heard nothing back from eBay on any of my complaints.
So now the seller has a 100% feedback rating and still selling misrepresented cars on eBay with eBay's blessings knowing they are ripping off the buyers. If you give them a negative feedback eBay will remove it without any investigation or explanation as to why they removed your feedback. You can only talk with a foreigner when you call eBay and they will not put you through to someone in the states.
On eBay's website there is highlighted areas for both the buyer and seller to click on and complain but the only one that works is for the seller against a buyer. I have been a member with eBay since 2002 with a 100% feedback but I have closed my account when eBay done this to me and I tell others of my experience and that they are on their own if a seller rips them off on eBay. EBay ignores their own policies. There are other sites I can buy from now and eBay will never be one of them.
SAN JOSE, CALIFORNIA -- I tried spending $1000 on a couple of laptops and have been dumbfounded by the horrible customer support from both eBay and PayPal. I loaded my shopping cart at least 10 times and tried to purchase the two computers and each time I received the same error message - "We cannot complete your transaction at this time. Please try another form of payment or use PayPal."
I tried PayPal, I tried different credit cards (all cards which I've successfully used on other e-commerce sites in the past few days). I tried using different browsers, I called my credit card company and they couldn't find any attempt by eBay or PayPal to conduct a transaction against my card account, and I tried using a desktop computer and I tried using my iPhone.
I called customer support several times. Each time the customer service representative failed to find out what was wrong, and each time I called my call was escalated up the chain and ultimately over to PayPal. Along the way, I was shifted from one waiting queue to the next, and each time I had to explain my situation again as if there was no record of what I just told the person before. And each time I called I was told that the last person I talked to had given me the wrong information or had tried to "solve" a problem that wasn't really the problem.
Unbelievable. Is this any way to run an e-commerce site? I feel sorry for the store that was listing the two computers for $1000 that I was trying to buy. How many times does this kind of failed transaction occur and customers like me just give up and go to Amazon or some other e-commerce site? I finally gave up and bought my gifts someplace else.