I've been an Ebay member for twenty years and have always been satisfied. Then the following two situations happened simultaneously, which have permanently turned me off from ever listing anything for sale again.
I listed two valuable antique saxophones at the same time in July, 2019 and both received winning bids. On Saxophone 1, the buyer never paid. Nothing happened. No apparent effort was made by Ebay to induce the winning bidder to pay. Two months later, an e mail from Ebay that the case I had filed was closed. No resolution, no explanation, no elucidation as to what if anything Ebay had done to right the situation. Then, out of the blue, an e mail informing me that I was being charged a $190 commission on the sale of the instrument!
Saxophone 2. The buyer paid and I shipped the 80 year old sax which was delivered several days later. The buyer then wrote objecting to the condition of the instrument. I had posted clear photos with the listing showing the instrument from all sides (see below), and some of the buyer's objections were downright ludicrous, i.e. a statement that the saxophone was "rusting". (Saxophones are made of brass, a non-ferrous metal and therefore do not rust.) The buyer filed a case to return the sax at my expense and the Ebay examiner sided with the buyer and ordered me to provide a prepaid USPS or UPS shipping label, warning me that if I failed to do so within five days, the purchase price of the instrument would be refunded to the buyer and the buyer would get to keep the instrument!! A nice threat, huh? If I complied and provided the shipping label, I would be charged the refund of the purchase price after delivery of the instrument to me. I purchased a shipping label the same day and e mailed its image to the buyer via PDF. Ok, I didn't like the way Ebay handled the case, but my reaction stopped short of outright hatred of this company. Then today, shortly after the return of the sax in acceptable condition, came the final straw, an e mail from Ebay informing me that I owed $2540 for the refund of the instrument, $254 more than the sales price which I was expecting to refund to the buyer. Once again, I was being charged a commission for a sale that ultimately wasn't consummated.
Ebay has shown itself to me to be abusive of its sellers. Never ever will I list anything on it again. As a forum for buyers it's fine and one can't argue with the enormous selection of items. But that may change when sufficient numbers of other sellers have had enough of being chiseled and take their business elsewhere.
EBAY, CALIFORNIA -- I ordered an item from a seller on eBay on 6-Jan. The shipping was advertised as expedited and the cost was $9.95.
I didn't receive the item until 15-Jan. Expedited shipping takes a maximum of 3 days. I left a negative review for the seller stating it was due to shipping time.
The seller contacted me and stated it was the post office's error, offered to refund my shipping, but made it contingent upon me changing my review to a positive one. That isn't how ratings work. If the seller didn't agree with the rating, he or she could have replied to the negative review through eBay's system, could have explained it was the post office's fault, and then stated shipping he or she would refund my shipping. Instead, the seller called eBay, demanded they remove my feedback; they did without consulting me and have left no option to leave new feedback. Then, the seller contacted me again and stated they removed my feedback, complained my feedback was unfair and I knew it, and stated I was going to be paid back through "karma". I told the seller I would be disputing the shipping charge with my credit card company. It was advertised as expedited when it wasn't received within 3 days.
I called eBay to complain to their feedback department about the seller's gratuitous messages and eBay's removal of accurate feedback. I spoke to Victor. He stated their eBay employee removed it because the item had been delivered. I don't think they bothered to read the contents of my feedback before removing the review. The review was accurate and eBay should have never removed the feedback. Instead, they should have advised the seller to reply to the feedback (so new buyers could read it) and explain the reason for the delay and the refund of shipping. I asked Victor to reinstate the feedback option so I could leave new feedback considering the unprofessionalism of the seller. He stated once removed, the buyer can no longer leave new feedback. He stated eBay would address the seller's e-mails with the seller and that is all.
Buyers and sellers on eBay rely on accurate feedback when making purchases. It is part of the seller's advertising as well as eBay's. Buyers and sellers expect reliability, integrity, and trustworthiness from eBay. If eBay is removing accurate feedback at a seller's request, obviously eBay cannot be trusted. I'll further say that I believe it is a form of false advertising.
SAN JOSE, CALIFORNIA -- March 12, I asked seller by this name gard2109 on eBay to see if there is any chipped veneers or any wood damages on Broyhill Brasilia dressers. Seller by this name gard2109 said No damages and are in Good condition. So I bought it for $720 plus $483 shipping from Hampton Bays to Rochester NY.
When I received them... I was shocked! It has many water marks, chipped veneers, busted corner of both dressers! I opened not as described dispute. Seller gard2109 sent very blurry pictures in their defenses. I sent them very clear pictures of both dressers that has many damages. At the end eBay wants me to return these furniture to get refund but the seller gard2109 emailed me and told me not to return as they won't take it back regardless that the return was accepted via eBay. Plus I was forced to pay for shipping them back to seller gard2109 just to get $720 refund.
I am not willing to pay another $483 to ship them back to seller gard2109. I feel Seller gard2109 should pay for the shipping to get it back and refund me $720 plus $483 shipping. At the end eBay and PayPal let Seller gard2109 who LIED win!
PORTLAND, OREGON -- Ezra was so very excited about shopping on eBay, as she just could her new card and become an adult that day she felt. For the first time ever she can prove all those people wrong who warned her about eBay.So trusting eBay she makes an account, her boyfriend said also he would pay for somethings as she has a brain disability and it's hard for her to gain work income. Although she wasn't concerned about buying it as her boyfriend would right...?. She bid on the item's thinking they could then get it cheaper on his own account, but things went south so he couldn't end up buying them. So she just emailed the bidders' emails and contacted them letting them know that it was a mistake, not knowing that this would have been her worst mistake yet. She ended up being suspended from her own account, leaving her very upset as to why. Not knowing exactly why she emailed them, she was contacted with what she expected to be a threatening email saying that she was a 'concern to the community'. To make matters worse her memory isn't so good so she totally forgot that she did the bids. She cried and was literally so embarrasssed as the email made her feel like a criminal even though she did the right things by contacting the sellers making sure it was right with them. She was so upset cause the one product she was committed to buying she wasn't able to now. "A real story" changed the name for privacy reasons.
BAY AREA, CALIFORNIA -- I do not have Paypal account however Ebays site use Paypal to make transactions to others using Paypal. This site is the only site that had my CC information and used Paypal for transactions. My CC transaction that I made on the same exact day was used by Paypal to pay for an Ebay transaction and within that transaction from Ebay to that Ebay user using Paypal my CC information was captured. There was another transaction within an hour of Ebays transaction using Paypal which charged my CC for $4,000....Some how some way my CC information was shared with another Paypal user that captured my CC information on the Ebay transactions. Ebay doesn't have safe or secure transactions this is very bad and needs to be reported. I am in the process of taking appropriate steps as Ebay hasn't stepped in and reviewed their transactions from Ebay clients using a CC to their Sellers that use Paypal for payment. I would highly advise not using Ebay especially if you use a CC as they seem to do nothing.
CALIFORNIA -- They will return your item no matter if buyer keeps parts from the item or ships you a empty box and you will pay the shipping both ways and eBay will keep the selling fees for that item that you sold and they returned. As soon as I found out that I was getting crooked by that theifing company I called eBay and I asked, "How can you keep the selling fees on a item you sold and was forced to return and give refund to buyer." They said it's eBay policy. Sounds like eBay policy is to crook all the money that they can from us little guys that are trying to take care of their family and pay some bills but when you have a policy that I pay selling fees when you eBay gives the return and not me and keep your part of the sell.
I took all my listings down and eBay can kiss my **. That's why they don't care to refund. They're making double about $80 from me and I lost $60 on the shipping and eBay made on the shipping to on 1 item. How do they think we can make it selling on eBay when they have a fee for everything. List fee. Sale fee. eBayship fee on shipping not the actual shipping. And PayPal fees. I bet their employees pay a fee for coming in their door to work. Fees to use bathroom, fees for drinking water from fountain - FEES would be better name than eBay.
I wish I could give one star. I sold an item for $200 online. The buyer apparently claimed that the purchase was "unauthorized" immediately following the purchase, but continued to message me on eBay confirming that they wanted the item shipped. It ended up being a hacker that got into the buyer's account. I shipped the item after consulting with eBay as to what I should do, given that the activity was suspicious; they told me to go ahead and send it. Because of the dispute, PayPal charged me for the full amount of the item, AND the scammer received the headphones. I am out almost $400 now and have about a dozen calls in to both PayPal and eBay. I have had to contact USPS, Postal Inspection, FBI, as well as local law enforcement to let them know about the theft. Almost every time I sell an item, there is some sort of issue. I get the same response that I am not protected, despite all of the evidence that I have through eBay's messages. Terrible company.
MOUNTAIN VIEW, CALIFORNIA -- I've have been a seller on eBay for many years. They've outgrown their britches and now seek every possible way to squeeze a dime out of you. What use to be free is now gone. They've taken away the myEbay page and replaced it with a page designed to force you to look at your listings individually, which is very time consuming. If you want to relist multiple items, you must upgrade to a store account. My point is just this; I've had 100% on both my accounts for years, without the appreciation of that effort, they change whatever works for me to effectively, easily, with very little effort manage my listings to the most basic, bare bones editing tools. Wonder how many other sellers are going to leave?
Also, beware of buyers who set up fake accounts to buy your items and never pay, this is so they can corner a market and frustrate you. Ebay does nothing with these sorts of individuals. You block that seller and eBay seems to forget you have a problem with that individual, they set up a new account and bid on your item with no intent on paying. Try your luck with Facebook Marketplace, you can ship on your own through your Pay-Pal account or meet people at drop sites... It's FREE!
HOUSTON, TEXAS -- I made my biggest mistakes not listen to the reviews about eBay site. They deceive and send you the wrong item and when you contact them it is like talking to idiots. The only contact way is via messages and they might reply after a long time telling you the item was delivered then you have to repeat again and again with them it is the wrong item then no more hearing from them after sometimes. Please be careful. Do not fall in the same mistake. There so many victims. Read the review. There other more decent sites than eBay.
USA, CALIFORNIA -- Yes, once again, eBay is choosing to rip off the seller by charging for auctions in which there are no sales. I, for one, will not open another auction until you have returned to asking for payment after each sale, as opposed to charging for non-selling auctions, as well as completed sales.
It is completely unnecessary to do it this current way, as opposed to charging a little more on each completed sale, if that is truly what the company needs to do; however, my strong suspicion is your main officers are greedy for extra profit, even though they make more & more money simply through product price inflation, which gives eBay and PayPal increased dollars in fees. I simply don't understand these boneheaded moves.
I can guarantee you, eBay & PayPal already know how unpopular a decision you have made, based on what your selling customers are telling you & the way they are walking away, by slowly pulling product off your shelves, & taking their business somewhere else, as each auction becomes no more, due to this barbaric double-dip charging.
I am so ticked off at your executives right now, whereas, I was essentially moderately happy with eBay & PayPal, your pseudo 'spin-off' company, where, combined, you make 15%+ profit on each sale. Sure you charged a little too much, but at least we could measure our profit & loss on each sale, as opposed to getting ripped off before we even sell an item.
I hope you don't draw out the inevitable move back to sanity for months & months; that would be foolhardy. In the meantime, I'll move my sales to Etsy, where we have a much better deal, albeit less of a buyer base - & perhaps we will b able to build up Etsy & other sites to make the 'playing field' a little more even... but still, I would hate to see eBay to be so greedy & foolish that the company stumbles its way down the path of self-destruction, like such companies as Blockbuster, for instance, who stood in the dark, completely clueless as to what was going on around them. That would be a shame for all of us, eBay & PayPal, included.